-
Used Car - Garage Refusing Refund
Hi all! I bought a used automatic 2015 car in January this year. No issues were disclosed, it only had 30k miles, it passed the MOT and test drove great. Less than a week later it had a major "check transmission" error and wouldn't move out of neutral. After restarting it a few times the fault stopped showing and I drove…
-
Cex have damaged my item!
We dropped off an Apple Monitor which was in excellent condition. The gent at the local Cex store checked it over and item was accepted. Given a receipt and told that we would be paid once the internal check was completed. Had no news for over a week. Tried to contact them. Eventually, had to just go back to the store as…
-
Breach of contract? None installation
Hi, Just wondering where I stand with a furniture company who were meant to be fitting bespoke wardrobes today but who haven’t turned up. Fitting was originally yesturday, however within two days of agreeing this date (over a month ago) they pushed it back to today. 24 hr delay, understandable. Today we were given an 8am…
-
Very returns.
Just wanted to double check something. Ordered an iPad from very. Took delivery Monday. Opened it, switched it on etc to make sure it was working. But as the day went on I had time to think and realised it isn’t a big upgrade over the one I have so decided to return it. Very are saying I can’t do so as it’s been opened.…
-
Shiply not refunding deposit
Hello I recently used the company Shiply to find and accept a quote for a courier service. This was my first time using the company. I paid a deposit via Paypal directly to Shiply and then the balance remaining to a courier company. The courier company could not collect my items and so automatically gave me a full refund.…
-
Temu order never delivered. Should I do a chargeback?
Hi I made an order on Temu 2 weeks ago. I got an email saying its been delivered, but it hasnt. Evri sent me photo of the door they delivered it to. I have no idea where/whos door it is, but its certainly not my front door! Ive asked the neighbours etc, and cant track down my package. I raised a ticket with Temu and they…
-
BA Avios Prepaid MasterCard refund success
This card scheme run by Prepaid Financial Services lasted only about two years. In that time I was successful in getting two complaints resolved. The first rhe Ombidsman awarded £50 and rhe second I settled for £200. The first time the Omnidsman reversed a decision of a claims handler over the length of time and lack of…
-
UPS customs charge - delivered anyway?
hello, I ordered something from Denmark to England. I received an email from UPS saying I’d need to pay a customs charge of £50 to receive it, either online in advance or at the point of delivery. I contacted the company and said I couldn’t afford it. They said no worries, when it comes ask UPS to return to sender and that…
-
New Kindle failed after just three months.
I bought a Kindle on Ebay: it was described as "new and sealed" from 2022. Now, after just three months of light use, the battery refuses to charge and so it is essentially useless. The vendor has politely pointed out that the listing included the promise of a 30-day warranty, and so does not accept any responsibility. Do…
-
Yodel claim for lost parcel
I dropped parcel off at collection point. I received a receipt. Package was never delivered. I put in a claim with yodel, but only received the postage cost, not the value of the item. How can I get the item cost. It was insured for £30. Thsnk you
-
Washing machine breakdown what are my rights
Good Afternoon knowledgeable ones, just need to know what my rights are. Purchased Beko washing machine from John Lewis in July of last year and it came with 2 year warranty, a few months ago we noticed it was making an extremely loud noise when on its fastest spin, we got in contact with JL who put us in contact with Beko…
-
Builder refusing to communicate or work
Hi. I'm afraid this is long! We engaged a builder in December 2022 to do a loft conversion @ £45,000 inc VAT. We paid 40% upfront for materials and to secure a build slot. The builder was well known locally, checkatrade accredited and VAT registered. He was fully insured. The build was delayed by the structural engineer…
-
Prescribing Comp failed to ensure that medication was kept refrigerated during delivery process
during delivery process – right to a refund? I recently bought a medication online that requires refrigeration
to insure the efficacy and lifespan of the medication. I had no option for a
home delivery, only a delivery to a nearby pharmacy. I received the delivery notification on a Saturday, was only
able to pick it up on…
-
Replacement item surface damage
I returned my Air conditioning unit to be tested, as from when I first used it it didn't seem right, the fan would speed up in the low settings, it even did this on dehumidify. I have just recieved a replacement and it has surface damage, a big very noticeable scratch on the black plastic on the top. I'm so disappointed,…
-
John Lewis - Poor Customer Support - End of the Road
Hi All, I have a Samsung Smart watch which I bought from JL last Xmas. The watch has gradually lost battery capacity : the watch now only lasts about 20 hours with all the smart feature switched off ( a dumb watch ). I informed JL of the performance issue. JL asked me to turn off the smart features and test the watch. The…
-
'Very' Refund Nightmare
A few weeks ago I bought some shoes on Very. They arrived in the wrong size. I used their returns process and sent them back via a tracked service. They were received 10 days ago. As they don't seem to have an exchange policy, only refunds, I immediately placed an order for the right size. I paid. My order confirmation…
-
14 day right to cancel, ex display goods
Hi - please could someone help, or point me to the right regulations document? I've searched myself and can't find a reliable answer. I know that for goods bought online (distance selling), we have a 14 day right to cancel without giving a reason, and that this applies to most goods, with exceptions such as hygiene items.…
-
Deleted Thread
Deleted Thread
-
Retailer denying having received return
Hi, Last month I posted two returns at the same time - one to Uniqlo and one to Passenger. Unfortunately I got the returns labels muddled up and they both went to the wrong place (the Passenger return went to Uniqlo and the Uniqlo went to Passenger. I only found out about this when Passenger emailed me to say they had the…
-
Faulty goods (bicycle) and credit card purchase protection options?
Hi all, thanks for reading and apologies as I wasn't sure if to put this in the credit card forum. In June I purchased a bicycle from a major bicycle brand. I have bought my bikes from this same retailer for many years so was happy to use them again and have never had any issues until now. In July I noticed a manufacturing…
