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Thomson and Morgan Refund
Hi, I placed an order with T&M on Thursday as tere site stated that orders are dispatched in 24 hours, however by Saturday the delivery company gave no notification that the plant I ordered was on the way so I phoned T&M and was told it would be Monday or Tuesday the next week, I advised the person I spoke to that was no…
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Right to Cancel - A Not Straightforward Case
My issue is complicated. I bought and paid for an electric fire. The company is insisting it is delivered by a Pallet delivery service. I pointed out that my house is in a location that would not allow a pallet to be dropped. Every email I have sent comes back with the same response "delivery will be by pallet". (i.e. we…
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Chain snapped in 3 month old bike?
So I bought an ebike from Evans at the end of January. i had it a month and it failed the battery died. I took it back they had it a month and ended up giving me a new bike. new bike lots better been giving it a good go… anyway two weeks ago I was riding and the chain snapped! I spoke to the manager he said bring the old…
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Max Timeframe for Invoicing
Hi there, I was wondering how long an organisation is allowed wait to send an invoice after a service has been provided? Council cleared a shared drain between my privately owned and their council owned house. That was in March 2024 and they've just sent me my half of the bill today. No probs in paying... just seems a bit…
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Do it myself or use legal cover on home insurance for "small claims" process in Scotland
I have an issue with a handyman who put up a large heavy shelf in our house which resulted in catastrophic failure due to inadequate fixings. Costs to repair and replace damage items should be less than £1000. I think I have a reasonable chance of winning my case in the "small claims" court (in Scotland) as there is good…
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Juvy.events tickets
Hi all my daughter bought a ticket for a Bournemouth music festival for £30 through the instagram page of Juvy.events. She made a one letter mistake on the email address where she was meant to receive the ticket and now she does not have the ticket. I have tried to contact them by email and through instagram but with no…
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CINCH - Nightmare
Hi Everyone, I purchased a car from Cinch in December last year. I January this year there was a major fault on the car meaning it needed to go into the garage to be repaired, 4 months later, I still don’t have the car. I have escalated the complaint to Motonovo who told me they would make a decision within 8 weeks. That 8…
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Landscaper not completing job - how to resolve?
I already made a thread concerning our landscaper in another part of the forum, but I now have a separate query which I thought might be better placed here rather than adding to my thread. We hired a chap, Jamie, to make a new patio and pathway for us. The patio got completed after many months, but the pathway is still…
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Dyson V10; Customer service is appalling!
My wife secretly bought me a Dyson V10 Total Clean (£450!!) for my birthday last year, much to my surprise and happiness! It's been so useful. I am physically disabled, so the weight and size is perfect for me. Last week, however, it's stopped working and when I pull the trigger, all 3 blue lights flash once and... nothing…
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Uber taxis 'up front fees'
Hello We are going to the airprot tomorrow and Uber if summoned asap their cost is often lower than fixed price local cabs. Our children have used Uber in the uk at times and when abroad and they say they've never been charged extra even when stuck in stationary traffic for 20 minutes on one occasion. My question to Uber…
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Used car approved dealer -car rejection
Hi all, looking for advice. I purchase a new used car from approved dealer. Most matters were verbally agreed that the paint chips would be touched up, service, mot, mpc check, hire contract confirmation ended on collection. I was advised it had full service history (at this point it did not but apparently later provided…
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groupon not paying out voucher for aa purchase
Hi i dont know if anyone can help me . I purchase aa breakdown cover through groupon and was promise a £120 voucher. However after 120 days i asked when would i receive my voucher. They first asked for proof of my purchase and then said that it hadnt tracked . i followed all the instructions This was from vouchercloud who…
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Refusal to take financial responsibility for damage during repair
Hi There, I'll try to keep this short a local subcontractor for a major UK electronics company came to carry out a repair (out of warranty) on out fridge-freezer, for which we paid £215 upfront. First visit - wrong parts. Second visit he damaged an unrelated component of the fridge-freezer and admitted this and his…
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Refund when booked with gift vouchers that were a refund
Sorry for the confusing title. My DH booked a tour of a football stadium for a group of people due to overseas relatives visiting. There were only 2 dates they could do the tour on due to other pre-booked plans. He booked date 1, but then a few days later the tour was cancelled by email. They attached a refund in gift…
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Buying online
Hi I recently purchased a reverse treadmill and hadn't seen the small print . This states any faults damage etc should be notified within 24 hour's of delivery. At the time there was a delay in delivery and I had started my nightshifts so never had time to unwrap and assemble especially after a 12 hour night shift. I…
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DPD / Selfridges Return - Item stolen from box
I purchased two pairs of very expensive shoes from Selfridges (for my wedding) but changed my mind. I have a paid account with Selfridges so they arranged the return for free through DPD to collect from my house. Both pairs of shoes were in the same box and I was given a tracking number upon collection but a few days later…
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Package holiday that wasn't.
A well-known holiday company sold us a package holiday to the UAE at the price of £8k for 4 nights. Overnight flights meant we arrived exhausted, only then to find that the holiday company had not booked the hotel. They had asked for a quote, but not booked it. Fortunately, the hotel was able to find us some rooms. But…
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Need advice wrt a clear case of Fraud (theft) Committed Against Me
Theft Hello,I have just had £29-00 stolen from my topup card account. I logged into the app for it at around 2300 on friday late evening(09/05) to check the balance prior to making 2 purchases. I found an unexpected transaction for that day which surprised no shocked the hell out of me, that transaction, what could only be…
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HelloFresh next steps ... ombunsdman?
very briefly i cancelled my HelloFresh subscription but they sent me a box regardless. Fortunately incident have the money in my bank account so they couldn't take the money BUT they sent the box anyway even though the transaction didn't go through. now they are trying to charge me for the box I didn't want. i have…
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Builder Issues and LBA
I engaged a builder based of a written quotation, part of the work was to install some windows. Initially these took longer than quoted but when eventually installed a number of issues were raised with the builder. This has now been ongoing for 5 months with promises and attempts to fix (some issues have been fixed but…
