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RAC Cancellation, Have to phone?
Went on to the RAC website to cancel my policy as it's due to auto renew later this month.when i click the option to opt out of this, I get a pop-up that says I have to phone them to do it.Is this legal?, as it is restricting the cancellation options to just a phone.when you register it clearly says you can update yoour…
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Company refusing refund ?
Just trying to see if anyone has any advice on what else I can do. I bought an item from a company called Blakely clothing using Klarna pay in 3. After I returned said item using an inpost label which I purchase from them, I only to received an email over a week or so later to say the item I sent back for a refund was not…
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What to do about unsolicited package from Temu?
Last week I had a verification code sent to my phone from Temu which ignored. Today I have received an unsolicited package from them with my name and address on. I checked the Temu website, there is an account with my phone number there but I am unable to login to it because the email address listed isn’t mine (as it’s not…
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Wrong item delivered online purchase
I recently ordered some aftershave online, when it arrived I opened the package and opened the box to find the bottle inside was not what I was expecting. I am sure this is perfume for women, but not really sure. I have contacted the company and returned it to them but they will not give me a refund because I opened the…
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Parcel force - damaged item
So I arranged for collection and delivery of an item through PF and paid for insurance for items value - £2000. The box was packaged using their guidance, a thick box externally, internally there was bubble wrap, polystyrene corners, polystyrene sheets, shredded cardboard and inserts however the parcel arrived with me,…
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River Island Refusing Refund
Hi, On 26th November 2023 I ordered three pairs of
boots from River Island which cost a total of £132.00. This was estimated to
arrive on 1st December 2023 via Royal Mail. On the 1st
December I received an email from Royal Mail saying that my parcel had been
delivered. However, no parcels had been delivered to my address…
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O2 Credit Agreement Right to cancel
I hope this is the right forum, sorry if I'm wrong. In early November O2 sent email communication to me explaining due to terms and conditions changes I have the right to cancel, either cancelling both my Airtime Agreement and Device Plan Agreement or just cancel the airtime and keep the device plan on my account and keep…
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Cinch’s MOT Error Has Cost Me £1,000 – What Are My Rights?
I need advice on my rights because Cinch has seriously messed up, and I’m about £1,000 thanks to their error. Last year, I bought a car from Cinch, thinking their “faff-free” promise was legit. Turns out, the faff kicks in AFTER the sale. I’m now selling the car, and Webuyanycar flagged a mileage discrepancy on the MOT…
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CURRYS insurance
I bought a TV and 13 years later I received a letter about the insurance cover (I had no idea) I had taken out at purchase. £10 a month. I wrote back and requested proof of the communications they had sent and to what address, telling me about this cover. I asked for proof of payments and any changes. I asked why they…
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LAPTOP currys
This is reference to a new laptop I bought a few years ago from Currys. It was always going slow and causing issues. It was for the kids to do their homework and was only used for that. We looked after it - it was kept safely on a desk and stayed there. It went back a dozen times to currys, and only when the MANUFACTURERS…
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Fit for Purpose
I have a Beko Washer/Dryer, bought in John Lewis and the dryer broke last April. This was fixed under the 2 year warranty but the dryer has broken again. But the 2 year warranty ran out in October (wouldn't you know it). Beko say that their repair was only guaranteed for 3 months. Question therefore is whether the…
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John Lewis Charlotte Sofa - poor quality and no win situation to rectify
After a series of telephone calls to JL regarding 6 week old sagging leather sofas we have been told to either put up or return! To return leaves me with no sofas for 10-15 weeks an inconvenience to me the customer or put up with a sofa which does not hold its form, has insufficient and sub standard filling which fails to…
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Ordering items from China
Good morning I recently bought some items from a website that I didn't realise was based in China. This package never arrived. I've looked at reviews on trip advisor and they're very poor. I've asked them to process a refund but they've said they can only do it once an item has been sent back to them but have offered to…
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15year old ordered online and they won’t refund
My son is 15 and ordered a tracksuit from an American company which came to £138 - he hasn’t ordered online before so I wasn’t best pleased when he did this and asked him to request a refund. The company are in the US and have refused a refund stating that it is against their policy. They have basically said we can contact…
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Uber won't close my account over "debt"
Hi all, Uber are really getting on my nerves over this. So essentially, I had an Uber Eats delivery back on the 16th April 2023 for £16.24 (after discount). As per 50% of the time the person that delivers the food is neither the person they say it'll be or in the vehicle they say. It might just be me, but it annoys me…
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Car bought from BIG MOTORING WORLD Sheffield incurs £8500 repair charges within 3 months.
I bought my car 26th August 2024 with big motoring world, an Audi Etron 2021, I also went with an additional 12 month extended warranty with Big Warranty Assist. Everything fine until 18th Nov when a red light came on the dash with an electrical fault to stop the car. I rang the warranty who said I needed to take it to a…
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Faulty ebike - time to repair by Tredz
My electric mountain bike developed a fault the day before the six month mark of me receiving it. I reported it immediately (or as immediate as possible after having to make the ten mile journey home without power...) and dropped it off with them two days later. I was told it could take up to four weeks to fix, but it's…
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Lost package - NO COMPENSATION
Hi there, I sent a small package from Falkirk to Central Glasgow via Packlink Unfrotunately the delivery was to an address on the 9th foor of a multi-storey tower block - It would appear the driver decided it was too much hassle to deliver so stated he could not find the address !!! Before I could make arrangements for the…
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Zara refunding to gift card, not credit card (original payment method)
I ordered £1,400 of clothes from Zara in September but only want to keep £100 of them, it was a holiday panic buy. Zara have received my return but keep refunding me with gift cards instead of the original payment method which was credit card. So I am missing £1,300. I am finding it SO hard to get a conversation out of…
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How to take on Currys?
I placed two orders with Currys on Black Friday using Currys gift cards which were acquired via a Blue Light Card voucher scheme (hence no s.75 protection). I received order confirmation emails and order numbers. The following morning they were both cancelled stating that I’d failed to make payment on the link they sent…
