Sky Glass Tv Fault.

dr-rush

Hey folks.

Our Sky Glass has been playing up since we received it. The screen keeps going black. The sound works, and we can change channels, but there is no picture on the screen. The menus do show up.

We did get it resolved a few weeks after it first arrived, but the problem started again two weeks ago.

I just spoke to Sky, who told me the warranty expired... you guessed it, two weeks ago.

My questions are:

1. As we are still paying for the TV via our monthly bill, would that affect the warranty?

2. This problem started when we first had the TV. Yes, it has not happened for a while, but it is still the same problem. Could we argue that this has not been resolved?

3. This is also a known fault on the Sky Glass. Sky is aware of this fault, and many people online have the same fault.

4. I saw an article once stating that when you pay a lot of money for something, it should be expected to work for much longer than two years.

I have also found this when Googling our situation:

"Even if a TV warranty has expired, the Consumer Rights Act still protects you. If a fault arises after the warranty period, you may still be able to claim a repair, replacement, or refund from the retailer if the fault was present at the time of purchase, even if it only manifested later."

Thanks in advance.

Mark_d

As you're still paying for the TV surely Sky have a responsibility to ensure you can get the service you're paying for.

I don't think there's enough evidence to claim that the fault was not resolved.  It sounds like it was resolved and then another fault occurred two years later.  Maybe the second fault was an exact replica of the first or maybe it's something different but with the same symptoms.

If this is a known fault, is there a known resolution?  Why do people keep buying Sky Glass if it has a serious design flaw?

Yes The CRA can offer some protection but you'd need to prove the fault

born_again

A time line would help?

When you got it, when fixed etc..

Ectophile

dr-rush said:

Hey folks.

Our Sky Glass has been playing up since we received it. The screen keeps going black. The sound works, and we can change channels, but there is no picture on the screen. The menus do show up.

We did get it resolved a few weeks after it first arrived, but the problem started again two weeks ago.

I just spoke to Sky, who told me the warranty expired... you guessed it, two weeks ago.

My questions are:

1. As we are still paying for the TV via our monthly bill, would that affect the warranty?

2. This problem started when we first had the TV. Yes, it has not happened for a while, but it is still the same problem. Could we argue that this has not been resolved?

3. This is also a known fault on the Sky Glass. Sky is aware of this fault, and many people online have the same fault.

4. I saw an article once stating that when you pay a lot of money for something, it should be expected to work for much longer than two years.

I have also found this when Googling our situation:

"Even if a TV warranty has expired, the Consumer Rights Act still protects you. If a fault arises after the warranty period, you may still be able to claim a repair, replacement, or refund from the retailer if the fault was present at the time of purchase, even if it only manifested later."

Thanks in advance.

The Limitation Act generally gives up to 6 years to make a claim (5 in Scotland).  But after 6 months, Sky can require you to obtain an expert report as to why it went wrong.  The report needs to show that the TV had some latent fault at the time it was sold to you.  Without that, you don't have much of a claim.