-
Membership money taken, but cannot access website or any of the benefits!
I took out an EveryIcon membership with the Everyman cinema in September, which includes 24 tickets amongst other benefits for a monthly fee. However, the website and app are absolutely rubbish and most of the time are completely down, so I cannot even see the listings, let alone book a ticket or use my "free" ones. The…
-
Item sent after order cancelled. Who pays return costs.
Hi. I placed an online order for an item that was listed as ‘In stock’. The retailer emailed me the following day to say that the stock listing was an error, the item was not in stock, but was due to come back into stock. I emailed after close of business on the same day to say that I needed the item by a specific date and…
-
NBCS threatning to take me to court
I bought 4 items from house of fraser, but the package was empty so i decided to ask house of fraser for a refund. I started a conversation with them going back and forth saying i needed a refund since it is a lot of money (£250). That ended up taking too long so i went to my bank and raised a charge back. House of fraser…
-
What counts as 'proof of sending'
Hi, I was wondering if anyone had any advice with a problem im having with an item I have sent for return. I purchased two pairs of shoes online from a large, well known retailer. I sent one of them back using their courier, which they paid for (they send a label to me once I reported the return). I then took the parcel to…
-
Finance company issue
I bought a van on finance ( hire purchase) the van has a fault that no one can find There is talk about the finance company cancelling the agreement and the van being returned. I don't want this. The van is my business without it for even a few days puts my business in a very poor position and I will lose work/contracts.…
-
Claiming a refund for faulty double glazing back door
We purchased brand new windows and doors for our whole house in September 2023. We had a number of problems with the company, which were eventually rectified by December. Or so we thought. The door they originally tried to fit was the wrong size so they took it away and fixed it in their workshop, however they obviously…
-
Moved: Service charges / late payment charges
This discussion has been moved.
-
Faulty goods
My nearly year old watch has been deemed faulty by the jewellers where I purchased it from. They are offering me an exchange watch which I'm happy with. I also have a 3 year insurance policy for the watch, sold to me by the same jewellery shop. I had to claim on the policy about 3 months ago for new glass as I dropped it…
-
Refund issue
I posted it before, and PayPal ruled in the seller's favour as these outsourced CS could not deal with issues llike this, so it's easier for them to let the retailer win. Long story short. I returned an item to a retailer due to fit issue, and their courier seemingly lost the parcel and denied the refund, saying that they…
-
Asda sells service tills
Hi. I visited Asda 2 weeks ago. I attempted to pay for my shopping (£5.50) at a self service till. I scanned the shopping, and paid by card. The card machine said transaction approved. I then noticed that the till had gone back to the prepayment screen. I mentioned it to a member of staff. They didn't seem to know what had…
-
Bathroom cabinet developed fault - supplier saying its normal wear & tear
Pretty simple really, bathroom cabinet has de-laminated 20 months after it was installed, moisture has caused it to bubble. Wrote a complaint to the supplier, they are saying it's normal wear-and-tear and refusing to do anything. Unit cost £749 new. I could understand the 'wear and tear' argument if there was a knock or…
-
Faulty Hisense washing machine wfqy1014evjm
I have the above washing machine that is out of warranty , I have contacted several local companies to come and have a look , each one of them have said this is a problem with this particular mac he I be, loud banging and baring a are going ! Do I have a luck with the consumer act if this is a known problem thanks
-
CARE HOME EXCESS BACKDATED PRICE INCREASES
Has anyone had issues with care homes applying excessive price increases & backdating them 2 months in the past!! Is this actually legal when invoices have already been paid in full??
-
Private consultation fee-medical
I have received an invoice for a private consultation that I had with a professor over Zoom. It was a 20 minute call and the invoice is £290. When I made the initial enquiry, I asked about fees, with no response to that question. When I booked the appointment I asked again if there were any charges and what they would be.…
-
trading scams
I thought I would invest a bit of money into a trading platform - yes, to make some profit but mainly as a bit of fun and to satisfy my curiosity! I came across the article about the Martin Lewis interview on Channel 4 which leads you to Expostbit App (I now know this in itself was a scam!) but somehow I ended up with a…
-
Dyson Faulty vacuum
In March 2023 I took advantage of an MSE blagged discount on a cordless vacuum for £299. I did not receive an acknowledgement of the order with an invoice number ( a fact I had forgotten until I was asked for it 2 weeks ago). Following the order placement and a couple of days I received a DPD notification saying my order…
-
Civil Claim and counterclaim
Hello. I hope I have posted on the right sub forum. I have received a civil claim form and wish to make a counterclaim. I understand I have 28 days from date of service, as long as I acknowledge to the court within 14 days of the date of service. I want to take legal advice. Can I include costs of legal advice in my…
-
Hotel cancellation refund
I booked a hotel room and 2 lodges at Christmas. A deposit was paid on the lodges by credit card. My mum paid the deposit for the hotel room on her debit card. We found out by chance that the hotel & lodges have been bought out and us closed for refurbishment until further notice. Noone has contacted us about it. I am…
-
Enterprise claim for damage we didn’t cause
Long story short. My wife was given an Enterprise curtesy car when someone crashed into hers. Since return the car after a week of use, they have been in touch to say there is damage to the headlight, and are quoting £200! My wife is as honest as they come, shaken from the original accident, and would not dare hide any…
-
Specsavers - returns and NHS optical voucher query
Hello, I used an NHS optical voucher at Specsavers, but my prescription isn’t right, causing blurred vision. I use my glasses all the time for everything and so they have to be right. I do have a strong prescription but I've never had any issues with new glasses causing blurred vision ever- it’s going in and out of…
