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EE Samsung faulty handset
I have been a customer of EE for approximately 28 years. About 5/6 weeks ago I upgraded to a new Samsung phone. The handset is very unpredictable - the signal strength is ok but occasionally (very occasionally) I cannot make or receive calls. I took the phone to an EE store yesterday to fix the problem. I was in the store…
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Solar panels, rented roof space, roof repairs… help and advice needed please
Ten years ago I allowed a company to install solar panels on my roof in a 25 year long contract. I would never own these but I would benefit from the electricity and excess would go go to the grid. My roof was in sound condition and the solar installed. Now my roof is in a terrible state, I believe because of pigeons…
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Multiple damaged panels received from shed supplier
I ordered a shed back in February. I was told it would be between 7-8 weeks for delivery which it was. When it arrive there were 4 damaged panels. They told me they would get them replaced and 2 weeks later I received the new 4 panels. Out of the new 4 panels 1 of these was damaged. They have said they will replace these…
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Samsung - Advice for warranty claim
Hi All, Unfortunately had my Samsung tumble dryer pack up last week, it's stopped working and doesn't seem to be giving any error messages. Been all over youtube and tried all the trouble shooting i could but i have got no where. My wife bought this dryer exactly 3 and a half years ago from currys and it was advertised as…
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£600 Robot Vaccum failed after 12months and 2 weeks - seller refuses to repair/replace
Hola! As per the title really. I bought an expensive Robot Vacuum cleaner when I moved into my house last April. Didn't even set it up for a couple of weeks due to the mayhem of moving and last week it developed a fault. I contacted the manufacturer (I bought direct from Eufy on their website) who messed me about with…
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Radio Times Subscription 250% increase
I've just had an email stating that my Radio Times subscription is increasing from £52 every 6 months to £128.70 because the current price is unsustainable. They try to soften the blow by saying this is a saving of 11% on the current face value. None of this surprises me BUT if I go to the website where I took my…
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Do I have a claim against Bissell ?
I bought a Stainpro machine in May 2019. It was lightly used, we have wood floors with one large rug and two carpeted bedrooms. It stopped working in December 2022 and after much to and fro, Bissell accepted it for repair under the five-year warranty. They couldn't repair it so sent a new Revolution ProHeat 2 in early…
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a website business has the contact address as my home address
Hello An online business has used my home address as their main contact address. They have registered the address also on companies house where I managed to get that removed, that was a month ago and now a website has appeared. The whole website looks as if it was ai created with lots of false information like a high score…
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Housebuilder agreed to cover all legal costs - now refusing
Background (short version!): I had a pretty unusual situation with one of the big nationwide housebuilders where they had accidentally included a bit of land on both mine and my neighbour's deeds that contradicts one another. Both have been correctly registered with the land registry. The mistake was with our neighbour's…
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Breach of GDPR by Managjng Agent?
Managing Agent for my property recently sent a service charge payment reminder by email. They also ccd in 16 other personal email addresses? Is this a GDPR breach? Nobody consented to having their personal information shared and I wouldn't have thought this falls under 'lawful reason'. This is the 1st time something like…
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Incorrect price
Hi, I had a query, I recently purchased a car on BMW Sytner website, car was underpriced. I have an order confirmation which I know is not a legal contract, however they have corrected the car price but left it as reversed now they have changed it to the correct price and removed the reserved status. they have not…
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How to officially complain to Amazon for overdue refunds....
Hi Forumites Really need any advice on where to go to complain about £500 worth of Amazon refunds that haven't been made for almost 1 year now..... My dad placed approx 37 orders with Amazon on May 17th 2024 for three different items. We now know that he had the start of dementia. My mum realised when the orders started…
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Service Cancellation request
Many years ago my grandmother took out a contract for multiple services with utility warehouse, including gas, electric, landline, internet and as it was advised to at the time in a their best savings package double gold, was also sold mobile SIM and a cashback card. As she suffers from severe anxiety and dealing with this…
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Requesting Refund
Hi, need some help. I recently bought some swimming costumes on line from a company called Meet.Curve.uk. All arrived ok, and kept 2 of the 5 I had ordered. Email the company as stated on their website, to request a refund. Initially I had a reply asking me to give details of the ones I wanted to return and why. I replied…
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Gold jewellery shock
When I was a student, 38 years ago, I won a short-story writing competition in a glossy women's magazine. The prize was advertised as £5,000 of gold jewellery designed for me by a high-end London master jeweller. I chose and received a necklace, two bangles - one with several tiny diamonds in - and a brooch. I didn't…
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Amazon small claims help, please!
Hi, I bought a washing machine from Amazon on 5th March 2025 for £489. They cancelled the order on the day of the delivery. Despite numerous calls, filling in incident forms etc., I am still unable to obtain a refund. I am a disabled pensioner and my wife has MS. We know they are trying to exhaust us, and it's working.…
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CCJ advise
Hello. A local business refused to refund my money after they failed to provide an agreed service. I contacted the small claims court, the seller didn’t respond so now has been issued a CCJ. I believe as they didn’t respond mitigation isn’t an option and the bailiff is the next step. I am only owned £300 and it feels like…
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What do I do next? Parcelmonkey & Fedex
Hi All, Looking for general pointer as to my next action on a very specific issue. Used Parcelmonkey (who subbed to Fedex) to send Christmas gifts to daughter. Paid for insurance of £250 of goods. Parcel contained more than this but small items so didn't figure them in. 3 main presents=£250. Due for delivery 20/12/24, no…
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awful experience with removal firm Anyvan,please advise
In august we hired Anyvan to move some furniture. There were 3 items to move. Out of them two chairs got damaged, and they ruined the ceiling trying to fit the wardrobe around the staircase. Although we provided them with photographic evidence, (and that in itself took months for them to acknowledge) they have rejected all…
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Electrical - battery explosion.
A portable computing device, purchased 1 year ago. £700 ish. Hardly used to be honest. It was plugged in and updating today and it started smoking, immediately removed from power - where the inside started smoking and the battery caught fire. A smelly house but luckily not a burned down one. The manufacturer has asked for…
