The fragrance shop - 3+ months still no refund

DuckyQuacker3000

Can anyone give me advice on what to do next please? I bought an item from the fragrance shop as a Christmas present. I paid online and money was taken out of my account. However, they also took it out of a Klarna account, hence I was charged twice. I contacted klarna and the fragrance shop, Klarna stated it wasn’t anything to do with them and to contact the fragrance shop. Since then 20th December 2024, I have emailed them numerous times (26 times to be precise) and they have either ignored me or just told me they are waiting for a response from the investigation team. I recontacted them and they said they will look into it and then they just ignore me. The most recent email they told me I needed to wait 24-48 hours and they would update me, that was 4 days ago. I really am unsure what to do next hence why I am reaching out on here! 

Thankyou in advance for any advice given! 

DullGreyGuy

DuckyQuacker3000 said:

Can anyone give me advice on what to do next please? I bought an item from the fragrance shop as a Christmas present. I paid online and money was taken out of my account. However, they also took it out of a Klarna account, hence I was charged twice. I contacted klarna and the fragrance shop, Klarna stated it wasn’t anything to do with them and to contact the fragrance shop. Since then 20th December 2024, I have emailed them numerous times (26 times to be precise) and they have either ignored me or just told me they are waiting for a response from the investigation team. I recontacted them and they said they will look into it and then they just ignore me. The most recent email they told me I needed to wait 24-48 hours and they would update me, that was 4 days ago. I really am unsure what to do next hence why I am reaching out on here! 

Thankyou in advance for any advice given! 

So, which do you request? Card payment or Klarna?

Alderbank

Since you have evidence that you paid for the item by Klarna, raise a dispute with your bank. 

Don't dither much longer though, you only have a total of 120 days from purchase to commence a chargeback. 

DuckyQuacker3000

Alderbank said:

Since you have evidence that you paid for the item by Klarna, raise a dispute with your bank. 

Don't dither much longer though, you only have a total of 120 days from purchase to commence a chargeback. 

Hi, Thankyou for your response, I tried this and my bank won’t let me raise a dispute as it has been over 120 days. 

DuckyQuacker3000

DullGreyGuy said:

DuckyQuacker3000 said:

Can anyone give me advice on what to do next please? I bought an item from the fragrance shop as a Christmas present. I paid online and money was taken out of my account. However, they also took it out of a Klarna account, hence I was charged twice. I contacted klarna and the fragrance shop, Klarna stated it wasn’t anything to do with them and to contact the fragrance shop. Since then 20th December 2024, I have emailed them numerous times (26 times to be precise) and they have either ignored me or just told me they are waiting for a response from the investigation team. I recontacted them and they said they will look into it and then they just ignore me. The most recent email they told me I needed to wait 24-48 hours and they would update me, that was 4 days ago. I really am unsure what to do next hence why I am reaching out on here! 

Thankyou in advance for any advice given! 

So, which do you request? Card payment or Klarna?

Hi; Thankyou for your response, I requested Klarna and then the website crashed and didn’t show that it had gone through after 10 mins so I went back onto the website and payed by card. 

I contacted them straight away and explained what happened and I was then assured that I wouldn’t be charged twice. I have been charged twice and now can’t get a response from them