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Faulty fridge under warranty but been given the run around
Please help, I desperately need some advise for an item that is under warranty and the company is refusing to repair, replace or refund. The item is a larder fridge that has a water collection tank at the back that overflows and soaks my kitchen floor. This is not a drip tray but holds around 1 litres of water, which I…
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New oak furniture - woodworm and exchange
Hello We purchased an oak TV unit from an online retailer in August 2024. Since then we have noticed holes/frass on the surface, which suggests some form of beetle/pest infestation. The damage was noticed more than 30 days after purchase. We can only see evidence of damage on this newly purchased item, none of our other…
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Online retailer has had my electric fence energiser for repair since August 2024 now won’t answer
I purchased an electric fence energiser from an online retailer Agri Supply in July 2023 it has a 5 year warranty. It stopped working in August 2024 so I contacted the company and they sent me a returns postage label so I sent it back at the end of August 24. I have contacted them many times and if I speak to them at the…
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2yr old pc dead CPU
We bought a £500 Lenovo ideacentre desktop PC. now exactly 2yrs old and out of warranty. basic PC, low usage, non gaming. developed fault with no display output at all. contacted Lenovo but they not really interested sent it back via their repair investigation. Department for confirmation of fault. they have confirmed CPU…
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Refund after partial refund?
Hello all, A new scenario for me here. I bought some walking shoes in April. A month or so later I noticed the stitching was off. The seller offered me a partial refund which I accepted because the performance of the shoe was not affected. Now both have developed cracks in them by the big toe areas and as such the…
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Product issue bought from Drench with warranty, seller not helping. Help appreciated.
Hi everyone - Recently I bought a vanity unit online from Drench (approx £370) for my bathroom. It was professionally installed by a bathroom fitters but within weeks the brass finish on the handles has bubbled up and the handles have become tarnished - clearly they are not really fit for a humid environment. (Worth noting…
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Amazon third party seller problem
I bought two packs of radiator valves from a third party seller on Amazon. When the parcel arrived, it only had one pack in it. Upon checking their reviews, they even send out empty parcels! Anyway, I raised it with the seller and they didn't respond so Amazon refunded me the missing pack. Upon closer inspection, the…
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Photo ID
Just tried to apply for a credit card and was rejected because I did not have photo ID. I also started a bank account application and had to cancel - again it required photo ID. I was born in the UK over 60 years ago, have a completley clean record - never missed a payment and have never had a problem before this week in…
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Argos post-sales service & knowingly selling a product with an incorrect specification.
Hello, Wanted to post on here as already reached out to an agent at Argos Executive Office who has been considered to be rude and seemingly does not want to know about post sales issues nor want to help with providing a satisfactory resolution. Further to a very lengthy chat transcript via email with a huge amount of…
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Mobility firm gone into liquidation
Less than a year ago I purchased a new mobility scooter on line from a company in England who have gone into liquidation and are not replying to my emails. The scooter has developed a fault, quite an expensive one, and a local trader has declined to repair trade to repair it under warranty. C\n someone advise me how to…
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Shoezone Return
Hi, I bought a pair of, admittedly cheap, shoes 11 days ago. Within a few days, the insoles had worn away to nothing so I bought some replacement ones, today the sole has worn away to nothing and there is a large hole. They are now unwearable. Are there any actions I can take? Thanks a lot. Any advice is appreciated.
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Problem with faulty shoes?
Hello Folks, just joined and looking for some help please? Son bought a pair of trainers out of TK Maxx a few weeks ago, has been wearing them a few weeks but they are falling to bits, as in the material where the toe creases up is falling off. I told him to take them back with the receipt as it within 30 days but woman…
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Hoover Candy ombudsman
Hello I have am new to forums and never posted before.... I had an engineer come to look at my washing machine on 21st August - I assume the payment had gone through (paid by card using his machine). 2 weeks later I called for someone to come back as it wasn't fixed only to be told I had REFUSED to pay. I asked for an…
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Cannot make any contact with Microsoft
Hi all, Microsoft have got my X box warranty wrong. It should be 12 months but they have said it ended after 8 months. I have tried contacting them but it is impossible. When I request a call back I never get one. When I get the chat box no one ever replies. When I call the number it tells me to go to the website. A never…
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Section 75 / Chargeback
Hi, I’m looking to purchase a motorhome £50k+, and initially considered paying £1,000 on my credit card to get coverage by my credit card company under Section 75 if disaster struck and the motorhome needed to be returned due to lots of faults (it happens!), and the dealer played hard ball and refused a refund. Reading up…
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Help on out of contract vanarama lease
Asked to return van after 4 years out of contract van lease no buy option vans even Cat S help
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Action Against Local Water Authority
Hi, Our LWA's defective drains have caused subsidence at our property. Our insurance claim has been pending since February 2023 because the LWA will not take responsibility and repair the drains. They are claiming their drains are not cracked/fractured or leaking. We have evidence to prove otherwise, including their own…
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Fraudulent representation?
My husband had a job done with what seemed like a reputable business that does a lot of work in the area, good reviews and advertise as a family run business. All seemed good had written estimate and receipt on headed paper and husband paid cash on completion. Then offered good price for a second job and husband agreed…
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Amazon unknown transaction
Not sure if this is the correct place to put this query but there did seem to be a lot of Amazon stuff here... A pending transaction of £1.08 has appeared on my account for 'prime membership'. The same amount has appeared on my amex card for the same amount. I haven't used the account in quite a while. What's odd is that I…
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Just eat scam warning
Scam warning - drivers stealing food and money and just eat not entertaining any complaint about it. I ordered from just eat last night, the rude driver spent 17 minutes on the phone apparently trying to find my house but ignoring me every time I tried to give him directions. Eventually he gave up and said he couldn't find…
