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Purchased cooker online, significantly not as described
Hi all looking for some advice. I purchased an expensive range cooker online which was second hand, it was delivered two days ago however the cooker delivered is certainly not the one pictured in the original listing and is significantly damaged. I contacted the seller (who is a limited company) and informed him of this,…
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Payment of court costs- what is the procedure?
I recently successfully myself in person in the small claims track. The judge struck out the claim and awarded costs against the claimant as he had been unreasonable in bringing the case. I've received the written judgement which states that the claim is struck out and £x is payable by last week, but no explanation about…
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Online Consumer Right - Training Course
Hi Everyone, So I purchased a course online for my partner to help with his work on 7th November 2024 and it started on 9th November 2024, which was supposed to be over 37 hours over the next 3 weekends. The first day of the course, only 2 hours into the Zoom training we started to have internet issues and he was…
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broken chair
new to this so here goes at the end of august I bought a new fishing chair from angling direct instore. it was fine until three weeks ago I was setting up for a days fishing when for no apparent reason the welds holding the 2 front legs on gave way. cheesed off I took it back to the store that day and was told they can't…
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Nissan diagnostic
Hi, we had car issues at the weekend on the way from Essex to Devon with an amber light and car losing power on the many long hills in Devon with storm Bertie adding to the pain! Before we set off for home we got Green flag to check it. They did a diagnostic and found 4 faults including limp mode and glow plugs. The…
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One item out of several stock - refund?
Hi, I did a search but couldn't find anything similar. I bought 3 items online from a retailer. Item 1 at £15. Item 2 at £3. Item 3 at £1. Postage was £5. 3 days later I received an email to say item 1 is out of stock so they've refunded it. They have sent items 2 and 3. However, I would have preferred a refund for all…
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Travel Lodge Rip Off
I booked a room in Cambridge for the 3rd June for £110 on the Travel Lodge website on the 28th April. I then find out that the train’s are on strike for that day. I have no other means of transport, so I cancel the booking 20minutes later. I then find out that the Tariff ( saver rate ) that I booked at, is non-refundable.…
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British Airways
Due to fly to tampa on Monday October 7th 2024 hirricane Helene was due on the Wednesday !! Tampa airport in a zone A evacuation zone mandatory BA not cancel the flight at ( lady at desk tell me the next four days are cancelled ) I had to cancel my flight got £190 from a £1045 flights fee . They refused to help me “ you…
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Airbnb cancelled my booking - not the host!
I was lucky that I checked my emails just prior to my departure on hols to Spain recently. Airbnb informed me that my booking had been cancelled. As you can imagine, I wasn't too happy with my host, but decided to book a hotel for the first few days and re-book when out there. I later received a WhatsApp from my host…
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What consumer rights do I have ??
A double glazing salesman was invited into my home to give me a quote for a new window. He measured and without giving me an estimate ask for my debit card to take a “small deposit”, after more talking and form filling he was being very persistent and when I asked him how much he had taken from my card he said £950 with…
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Dashcam legal warranty (not supplier)
Hello all I bought a dashcam (19 months ago) and it has developed a fault. They are saying that the warranty has expired and that they would replace it for $30 plus shipping. I think it should be replaced under warranty (I paid nearly £250) for the camera and I don't think that 19 months is a reasonable time for it to stop…
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White company refusing to take back faulty Christmas tree
Good evening, I've never posted on here before, but I really need some help please and I'm hoping you can all give me the insight I need to challenge The White Company. This time last year I bought a Christmas tree from them for £425. I used it for three weeks, packed it away in one of their Christmas tree storage bags and…
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John Lewis incorrect product sent
Looking for help/advice I ordered an iPhone 16 from John Lewis with next day delivery, when the parcel came the contents were not an iPhone 16 but a powerbank!!! Immediately I phoned customer services, escalated the situation to be told there’s nothing they could do. Obviously I couldn’t accept that outcome and have…
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Debt Charity Took Payment But Showing Wrong Account Ref
Hello, I had a Notice of Enforcement from Equita on behalf of Notts City Council. (I got a parking ticket and, because my brain isn't great at these things, forgot about it to the point where this landed.) The notice was for £160. I called them to arrange a payment plan and Equita said they could only do a plan for 2 x £80…
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Deliveroo Money Scam no response from Deliveroo
I received no response can you help Hello CEO I would like communication from you not customer services or any escalation team as Deliveroo is your vision. I want to complain about the terrible service I have received from your Deliveroo company in the UK. Many times in London where I live I have ordered food from your…
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Bensons for beds complete failures to a disabled customer- where can I go from here?
Hello everyone, I cannot deal with this on my own anymore and need to share it and ask for advice please. Please keep your suggestions clear if possible, I have autism and would greatly appreciate easy to follow steps. Many thanks. I ordered a sleep wave adjustable bed from Bensons on the 19/09/24, it was due to be…
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guarantee
HI i purchased a divan base mattress and headboard total sale £2619 from Bensons the divan is broken i have contacted bensons under the 5 year guarantee they have responded to say that the divan is no longer manufactured and as they cant colour match they will give me a credit of £85 they say that has the divan base was…
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Faulty windows company in administration where do i turn please
Hello, In March 2022 we had two windows installed, flush fit units with tinted glass - so expensive. Within months we noticed wind screaming through them and mould in the gaps. The company who installed them had now ceased trading. We have the manufacturer guarantee paperwork, we contacted them, they sent an engineer out,…
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UK model agency
Hello! I recently signed for UK model and paid 50 pounds. Just a few minutes ago. And now when I studied it's reviews . I want my money back. I booked a shoot on Sunday 1 December. And today is mo day. Can I get it back without appearing on shoot. Can you please guide me. Like If I told them before 3 working days.
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Received a letter from BW Legal for a 15 year old British Gas "debt"
Hello, I received a letter of the weekend from BW Legal claiming I owe British Gas £127.49 for an address I lived a around 15 years ago. The said they've previously contacted me but have had no response and are saying that unless I pay the outstanding by 21st November then they'll take me County Court. They haven't…
