Badly installed dishwasher from Curry's

fiddle290

I ordered an integrated slim dishwasher from Curry's on 10th June 2025.   It was delivered on 11th June, 2025. On inspection one side of the dishwasher was all dented in by door hinge. When I rang Curry's they offered £50 off to keep it but I refused stating that an issue could arise from it later so a new one would be delivered and installed on 14th June. When person was installing I voiced my concern that the dishwasher was not put in evenly, gaps and he just ignored me. He then switched dishwasher on saying let it run through before using. When he had left I went to put items back in adjacent cupboard and cut by left hand badly for a sharp screw that was sticking he had drilled screws through my cupboard. Next when dishwasher had finished, after noticeable noise, I opened it. He had not removed lose items, had left salt cap open and empty. Instructions clearly state not to do this. Next I noticed that a screw at the top was sticking down on the on/off button and cause damage here. Also, bottom right of door close was not correct. I called Curry's again and they sent another installer on 9th July. He caused even more damage. He pushed, pulled cupboards and board at side. The rubbing of door got worse and he said he couldn't do anything about it. He broke door to adjacent cupboard, the dishwasher door is rubbing and at an angle, the dishwasher itself it raised at back and dipped at from (something I worked out with a level) and the vinyl on my floor is ripped at from and lifted at side. I have videos to show none of this was like this before Curry's got at it. On 23rd July a manager arrived, again the attitude is bad. He took pictures, etc, dismissing my concerns and complaints. His solution, go to where you got kitchen get a new door, well they don;'t do this range anymore so what do I do? Also, after he left I learned he had a recording to our conversation which I had no knowledge of. Curry's said it is with their Delivery team to sort out which I today have heard and received a bunch of lies, saying I agreed to recording (I had not); the cupboards weren't touched and basically to go away and I want to go down the court route by all means do but I won't win.

What can I do?  I have asked time and time again for the dishwasher to be removed but the damaged caused is no small issue. 

MyRealNameToo

Think your keyboard's return button is also faulty, hopefully that wasnt from Curry's too. As a sold block of text it's hard to follow the story.

Is this an integrated dishwasher or slot in/free standing? 
Why was anything being screwed into the adjacent cupboard? Can you post the model of the machine so we can see the installation instructions?

Hanging a door on an integrated machine is a bit of a pain to do, and can be hindered by the holes of a previous mounting but ultimately it's a simple DIY type task. It's unclear why you are asking for the device to be removed? Did you buy it in store or online? 

sheramber

Have you got legal cover on your house insurance?

fiddle290

MyRealNameToo said:

Think your keyboard's return button is also faulty, hopefully that wasnt from Curry's too. As a sold block of text it's hard to follow the story.

Is this an integrated dishwasher or slot in/free standing? 
Why was anything being screwed into the adjacent cupboard? Can you post the model of the machine so we can see the installation instructions?

Hanging a door on an integrated machine is a bit of a pain to do, and can be hindered by the holes of a previous mounting but ultimately it's a simple DIY type task. It's unclear why you are asking for the device to be removed? Did you buy it in store or online? 

I am unclear why you are asking regarding a solid black line of text as this is not showing on my post.
Curry's incorrectly installed an integrated dishwasher, they left screws sticking out in the adjacent cupboard and I cut myself (nothing bad but still happened); the left screws sticking down.  The dishwasher was installed badly and they sent another guy to reinstall.  He made it worse and it wasn't the integrated door that was broken but the cupboard next to it.  He manipulated the cupboard beside and the end board which cause damage.  The dishwasher.  I have provided videos to them on all installations.

fiddle290

sheramber said:

Have you got legal cover on your house insurance?

Yes I do but seeing if there is anything else I can do before going there.