Kia refused to honour 7 year warranty.

Islandgirls5

My 4 year old Kia Picanto needed to have a defective tie rod end replaced. 

My local VAT registered garage who services my Kia replaced the defective tie rod end with a genuine Kia part. It cost me £62.00 plus £37.00 labour cost.

I contacted Kia to claim the cost of the part and labour cost under the 7 year warranty. However, they refused to honour the warranty because they stated the part was replaced by a non Kia service garage. Are they correct or am I being unfairly refused regardless the tie rod end was a genuine Kia part?

Surely, under European and UK law, a manufacturer cannot force one to use their authorized dealerships for servicing or repairs to keep your warranty valid?

daveyjp

You are correct servicing and repairs can be undertaken by any garage.

However any warranty claim and work needs to be approved and carried out by the main dealer.

visidigi

Islandgirls5 said:

My 4 year old Kia Picanto needed to have a defective tie rod end replaced. 

My local VAT registered garage who services my Kia replaced the defective tie rod end with a genuine Kia part. It cost me £62.00 plus £37.00 labour cost.

I contacted Kia to claim the cost of the part and labour cost under the 7 year warranty. However, they refused to honour the warranty because they stated the part was replaced by a non Kia service garage. Are they correct or am I being unfairly refused regardless the tie rod end was a genuine Kia part?

Surely, under European and UK law, a manufacturer cannot force one to use their authorized dealerships for servicing or repairs to keep your warranty valid?

Kia are correct. They would have replaced the part under warranty and without a labour cost to you. You made the decision to replace the defective part using your own garage.

MyRealNameToo

Islandgirls5 said:

Surely, under European and UK law, a manufacturer cannot force one to use their authorized dealerships for servicing or repairs to keep your warranty valid?

Yes they can, a warranty is in addition to your statutory rights, they can set whatever terms they want for them in the UK. European law is irrelevant given we are no longer in the EU and even when we were we didnt implement the 2 year warranty law because the CRA was deemed to give you better protections already. 

Isthisforreal99

You didn't follow the correct warranty process so nothing unfair here.

Okell

Islandgirls5 said:

... My local VAT registered garage who services my Kia ...

Won't that have invalidated the remaining three years of the warranty anyway?

I'd expect it to be a condition of the warranty that servicing be carried out by a Kia dealer

sheramber

Okell said:

Islandgirls5 said:

... My local VAT registered garage who services my Kia ...

Won't that have invalidated the remaining three years of the warranty anyway?

I'd expect it to be a condition of the warranty that servicing be carried out by a Kia dealer

If your Kia car is not serviced by a Kia dealer or Authorised repairer we recommend:
• The garage completing the service is VAT registered.
• The service must be carried out correctly as detailed in the owner’s manual.
• Only genuine Kia parts and lubricants as recommended by Kia or equivalent quality must be used.
• The part numbers used should be detailed on the service invoice.
• The oil type and grade used should be detailed on the service invoice.
• Service records in the warranty booklet must be stamped and dated.

https://www.kia.com/uk/owners/faqs/warranty/

sheramber

Islandgirls5 said:

My 4 year old Kia Picanto needed to have a defective tie rod end replaced. 

My local VAT registered garage who services my Kia replaced the defective tie rod end with a genuine Kia part. It cost me £62.00 plus £37.00 labour cost.

I contacted Kia to claim the cost of the part and labour cost under the 7 year warranty. However, they refused to honour the warranty because they stated the part was replaced by a non Kia service garage. Are they correct or am I being unfairly refused regardless the tie rod end was a genuine Kia part?

Surely, under European and UK law, a manufacturer cannot force one to use their authorized dealerships for servicing or repairs to keep your warranty valid?

The warranty is that they will carry out the repair free of charge.

It is not a third party warranty that covers repairs by  other garages. 
 

born_again

Islandgirls5 said:

My 4 year old Kia Picanto needed to have a defective tie rod end replaced. 

My local VAT registered garage who services my Kia replaced the defective tie rod end with a genuine Kia part. It cost me £62.00 plus £37.00 labour cost.

I contacted Kia to claim the cost of the part and labour cost under the 7 year warranty. However, they refused to honour the warranty because they stated the part was replaced by a non Kia service garage. Are they correct or am I being unfairly refused regardless the tie rod end was a genuine Kia part?

Surely, under European and UK law, a manufacturer cannot force one to use their authorized dealerships for servicing or repairs to keep your warranty valid?

However, we think your Kia dealer is the place to go for servicing and maintenance. That’s because no-one else knows our cars like they do, and they will only use genuine Kia parts and Kia approved lubricants. Also your car will be checked for any service campaigns, modifications or improvements that need to be performed.

But, provided servicing and non-warranty repairs are carried out properly using genuine Kia parts or parts of equivalent quality you can use an independent repairer without affecting your vehicle warranty.

If your Kia car is not serviced by a Kia dealer or Authorised repairer we recommend:
• The garage completing the service is VAT registered.
• The service must be carried out correctly as detailed in the owner’s manual.
• Only genuine Kia parts and lubricants as recommended by Kia or equivalent quality must be used.
• The part numbers used should be detailed on the service invoice.
• The oil type and grade used should be detailed on the service invoice.
• Service records in the warranty booklet must be stamped and dated.

Please note: Kia UK do not maintain a centralised service record database, if the service record booklet for your car is incomplete you should contact the dealer that carried out the work or the previous owner (if applicable)

Limited Liability

Under this warranty, Kia are only liable for the repair or replacement of original parts by an authorised Kia dealer that are defective in material or workmanship. Kia are not liable for any costs that may incur getting to a dealer, supplying a replacement car or as a result of being without the car during warranty repairs.

https://www.kia.com/uk/owners/insurance-and-warranty/7-year-warranty/terms-and-exclusions/

Your garage should never have done the repair. . Your garage should have told you that... As a aside who decided it needing replacing, As it may not  be covered anyway (consumable part). 

Also your garage can not do service recalls or any updates required. 

Kia warranty does not cover everything for 7 years

https://www.kia.com/uk/owners/insurance-and-warranty/7-year-warranty/terms-and-exclusions/

This is very clear on the Kia website. People need to stop assuming & check details. Catches a lot out.

Undervalued

Islandgirls5 said:

My 4 year old Kia Picanto needed to have a defective tie rod end replaced. 

My local VAT registered garage who services my Kia replaced the defective tie rod end with a genuine Kia part. It cost me £62.00 plus £37.00 labour cost.

I contacted Kia to claim the cost of the part and labour cost under the 7 year warranty. However, they refused to honour the warranty because they stated the part was replaced by a non Kia service garage. Are they correct or am I being unfairly refused regardless the tie rod end was a genuine Kia part?

Surely, under European and UK law, a manufacturer cannot force one to use their authorized dealerships for servicing or repairs to keep your warranty valid?

Any warranty is strictly on the terms you agreed to when you signed up to the warranty. So yes, if that is what the "small print" of your warranty requires then you did not comply so have no claim.

Given that you may well be able to get repairs done much cheaper by a small trusted local garage, compared to a main dealer, the value of these warranties needs careful consideration.

k12479

born_again said:
Your garage should never have done the repair. . Your garage should have told you that...

Was it mentioned to them that this repair was a warranty claim?