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Have you taken a company to Court after Ombudsman rules in your favour and the company fails to pay
Hi I made a claim via the Ombudsman Service (I'll refer to them as OS) against Virgin Media (VM) and the OS ruled in my favour. VM have agreed to be bound by the OS suggested resolution, which was to pay compensation within 28 days. Approx 1 week after the OS Judgment, VM notified the OS and me that they had raised payment…
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Currys - Flexpay and Northern Ireland
I've often browsed the forum but until now I've felt no reason to post. Hopefully this is OK to ask and it's a bit of a crazy situation I've found for my first post. I ordered a laptop from Currys on the 9th November and changed my mind before dispatch, but couldn't cancel online. The return process has since been highly…
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O2 Case - Kind Of A Big Deal!
Dear MSE Community, I’m seeking advice regarding a stressful experience with
O2's “Switch Up” extra while upgrading from the iPhone 15 Pro Max to the 16 Pro
Max. I was informed the upgrade would be available for collection within 24
hours. However, it has now been over four weeks, involving repeated trips to
the store (9…
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Online retailer charging 'admin fee' to refund returned goods
I recently purchased some shoes from a UK based online retailer. It said very clearly 'free returns' so I ordered thinking I was ok to return the shoes (that are not available in shops) if they did not fit. Unfortunately they did not fit (although were lovely) so I returned them fairly promptly using the free label…
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Martin Lewis: Do you have a legal right to return goods bought instore? Most get this WRONG!
You DON'T have a legal right to return goods bought in store if you change your mind, warns Martin Lewis in the lead-up to Christmas. The MoneySavingExpert.com founder explains your consumer rights in the latest episode of ITV's The Martin Lewis Money Show Live... Read the full story: Martin Lewis: Do you have a legal…
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Returning online item
Hi I bought an item in the UK online. I want to return it for an exchange for another item or refund. They are saying under their policy there's no returns or refunds due to it being made to order - item is from a unique series. I ordered a couple days ago, haven't received it yet but want to exchange for another. Where do…
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Consumer rights regarding life span of equipment
I recently saw Martin on his programme talking about how you can claim beyond any provide guarantee if a product fails to last a reasonable length of time. On Googling I found a reference to 6 years. So does that mean that if a piece of equipment lasts less than 6 years you can possibly claim for at least a repair FOC? Is…
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John Lewis
I bought an Apple MacBook laptop from John Lewis in 2021. It has been fine until now, but the screen has developed a fault that makes it unusable. I took it to Apple as the local John Lewis has closed. They said that it was a fault that, had we bought it directly from Apple they would have fixed free of charge ‘under…
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Paid deposit for carpenter to do a job but still waiting after agreed date?
Sigh. Sorry if this is the wrong place to post. In September, I asked for a quote from a carpenter for work
on a media wall after being let down by another person. He came out to measure up
a few weeks later (although on the day he was due, he didn’t show but turned up
later that evening). He went away to create a CAD…
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Bought a TV and Soundbar from Costco Online but they wont accept a return for the TV
Hi there, first post so pls bear with... A couple of weeks ago I bought a TV and soundbar online from Costco. The TV was £1450, and they had an offer on to add a soundbar to cart and save £200. So I added a soundbar to the cart and the total price for both had a discount applied of £200. I've since realised that the TV is…
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Cancellation of Interrail pass
I've recently purchased a digital Interral Global Pass (10 days in 2 months) from myinterrail.co.uk. I've added the pass to the Rail Planner app but it hasn't been activated yet.I'm now thinking of cancelling the pass, their terms allow for this but with a 15% charge for doing so. However, I wonder if I can cancel under…
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Faulty Cooler - keep hitting a dead end!
Bought a small cooler fridge back in Jan from eBay and paid via PayPal with an American Express card About a month ago it just stopped working. Contacted the seller but got no response so had a chat with eBay and then the manufacturer, back to the seller and then eBay again and then American Express! Seller says they only…
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RAC Cancellation, Have to phone?
Went on to the RAC website to cancel my policy as it's due to auto renew later this month.when i click the option to opt out of this, I get a pop-up that says I have to phone them to do it.Is this legal?, as it is restricting the cancellation options to just a phone.when you register it clearly says you can update yoour…
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Company refusing refund ?
Just trying to see if anyone has any advice on what else I can do. I bought an item from a company called Blakely clothing using Klarna pay in 3. After I returned said item using an inpost label which I purchase from them, I only to received an email over a week or so later to say the item I sent back for a refund was not…
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What to do about unsolicited package from Temu?
Last week I had a verification code sent to my phone from Temu which ignored. Today I have received an unsolicited package from them with my name and address on. I checked the Temu website, there is an account with my phone number there but I am unable to login to it because the email address listed isn’t mine (as it’s not…
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Wrong item delivered online purchase
I recently ordered some aftershave online, when it arrived I opened the package and opened the box to find the bottle inside was not what I was expecting. I am sure this is perfume for women, but not really sure. I have contacted the company and returned it to them but they will not give me a refund because I opened the…
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Parcel force - damaged item
So I arranged for collection and delivery of an item through PF and paid for insurance for items value - £2000. The box was packaged using their guidance, a thick box externally, internally there was bubble wrap, polystyrene corners, polystyrene sheets, shredded cardboard and inserts however the parcel arrived with me,…
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River Island Refusing Refund
Hi, On 26th November 2023 I ordered three pairs of
boots from River Island which cost a total of £132.00. This was estimated to
arrive on 1st December 2023 via Royal Mail. On the 1st
December I received an email from Royal Mail saying that my parcel had been
delivered. However, no parcels had been delivered to my address…
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O2 Credit Agreement Right to cancel
I hope this is the right forum, sorry if I'm wrong. In early November O2 sent email communication to me explaining due to terms and conditions changes I have the right to cancel, either cancelling both my Airtime Agreement and Device Plan Agreement or just cancel the airtime and keep the device plan on my account and keep…
