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Ripped off by a plumber
Is there a way to find a proper plumber who is registered with a governing body? A plumber did offer to do some work for me to stop a leak, It was a bad leak and the kitchen was flooded. He failed to identify where the leak was coming from but still charged a £20 call out fee. I found out where the pipes were leaking and…
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Rights of consumer
Hi, We had a new L shaped patio laid down last week and within few days we understood that the water is clogging at various locations causing a water puddle and we found that ACO drains were not set hence this issue. Also the colour of the new slabs are not matching the rest of the patio.We informed the landscaper during…
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Legal Advice for Student Loan payment
Hi, Following the recent reports about overpayments of student loans, I do have a situation I would like some advice and support with. I was at University from 1996-1998. and as you can expect I had student loans during this time. After leaving University in my second year into my three year degree, as I was offered a full…
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New Double Glazing Problems - Section 75 Claim or other advice please
Hi all, I'm seeking
some advice regarding the problems with new double glazing we've had installed.
Apologies in advance for the offload, there's a lot of info. As part of a renoation project, we ordered
supply and installation of 20 new Veka PVC sliding sash windows in November
2021, with a 10% deposit (~£2.5k) paid by…
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Issue with Very.co.uk refund and requesting personal documents
I ordered 2 items from very a couple of weeks ago which were due to be delivered by yodel. I had a notification to say the package had reached our local distribution centre. However there was no update for almost a week. I contacted yodel who launched an investigation and later said they had never received the order from…
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Sure Telecoms business contract
Hi guys Back in August I got a call out of the blue from Sure Telecoms, who are now known as Kynex, saying they could help reduce my phone bill by £2 a month. As I have 3 phones on the same contract I thought I would take them up on the offer. The sim cards were sent and we then found out that unlike the signal that they…
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Repeatedly damaged in transit
Hi, I ordered a Dewalt kit from a company online (value £600) it comprised of numerous items, one of which was sent separately as it was 1.5m long, but still formed part of the kit. This item was damaged in transit and the company arranged for its return/replacement, the replacement was also damaged in transit, I am now on…
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Banned from DFS!
Long story short, we ordered a DFS sofa last year which broke very soon and thereafter the fabric extremely became tatty. DFS eventually agreed it was faulty and refunded all the monies paid under the credit agreement. We then ordered another sofa(s) which was delivered last month. Again, these were poorly finished and we…
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Duty of Care by Boiler companies to eldery
Long story short. We have an Ideal Boiler under guarantee, 3 years old. My husband is approaching 80, I'm in my 70's. We had our boiler serviced yesterday by a trained independant technician. During the service their was a heat exchange fault . The boiler requires a new part. Ideal Boilers have been contacted 6 times since…
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Curry's order not delivered to my address, terrible customer service
Hi everyone, new to this so thanks in advance for any help. I'll put below a copy of the email i sent to Curry's this morning taken out personal stuff but in short, ordered 3 items back on 11 Oct 24, paid for delivery on 12th to find out that they had in fact been delivered to a different address on 13th. Curry's have been…
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Letter Before Action - addressee wrong?
Can anyone suggest what to do here? My husband has received a Letter Before Action regarding damage to a holiday park let that we were accused of (we didn't do it). All previous communication has been with me- their initial phone call, and subsequent emails regarding the damage. The Letter Before Action is addressed to my…
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Raylo provided non UK phone
Hi, Raylo, if you don't know, are a company providing rental phones and gadgets to the UK. I have leased an iPhone from Raylo on a 36 month contract. I have now discovered that the iPhone is China/Hong Kong spec and doesn't have some of the features of the UK specification such as esim etc. This has caused some issues for…
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Retailer wants me to pay for return of item which isn't fit for purpose.
Hi all I bought a Mag Quad lock phone case 4 days ago bought directly from Quad Lock UK Website which unfortunately isn't fit for purpose. The issue is the Magnet Ring on the back of the phone is only clipped in and comes off every time I take the phone off my mount. It also appears that the phone doesn't charge through…
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Krupps Product failure
I bought a Krupps bean to cup coffee machine for my hubby at the cost of £400, so not cheap! He’s the only one that drinks coffee, so it certainly hasn’t been over-used. It broke after 2 and a half years and given the price, I feel that is unreasonable. They won’t fix it or even help with the cost. I realise the 2 year…
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Issue with Amazon.co.uk Return Refund and EVRI Support
Hi everyone, I need some advice on a frustrating situation with Amazon.co.uk and EVRI regarding a return and refund. I bought an item from Amazon.co.uk on the 9th of October. On the 30th of October, I initiated a return. However, Amazon.co.uk only provided return labels that needed to be printed at home, which wasn’t an…
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No refund from Marks and Spencer, case refused by PayPal
I’d welcome advice on what to do next please. I returned an item that I’d ordered online to M &S well over 2 months ago, and it’s not been refunded. I opened a case with PayPal and got scant communication from M & S, they’re unhelpful in the extreme, don’t seem to care. Whatever is happening to this once reliable…
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Paid roofer but he never did job
We paid a roofer in June to replace a small piece of facia which he did, although it did not solve the problem. Also paid him £700 to repair a flat leaking garage roof. He never came back to repair garage roof and stopped all communication with us. By end of September we had to repair the garage roof, which is used as…
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price hike in contract and still billed after cancelation
Hi im unsure of my rights I have been with a company who's app i used for members of my gym to use to sign into classes they put there prices up, trebled in fact per quarter, because they had been bought over by a new company i got an email, which i did not see giving me 4 weeks notice regarding this, i opted out as it was…
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Apple iPhone
Hi All, Looking for some feedback and opinions from people who have the same experience, or similar. In December 2022 we purchased a brand new iPhone 12 on a 24 month contract. The phone was sold to us by Affordable Mobiles and the contract was with Vodafone at £40 a month. After 19 months, still within contract, the phone…
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ASOS sample sale no refund or reply
I bought some clothes from the asos sample sale on the 7th June 24 and returned via evri on the 12th June. I have had no email saying the parcel has been received and when I go onto the evri tracked it says received at local hub on the 14th June. I have tried contacting asos sample sale on the contact form twice on their…
