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Roofer asking for more money after doing the job
Hello, I recently had my garage roof done and changed the previous roof which was asbestos to corrogated bitumen sheets. The roofer gave me a quote of £700 for the removal and disposal of the old roof and installation of a new one. After almost finishing the job, he told me that the price for the disposal was higher than…
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Wedding caterer
I booked a wedding caterer as they were recommended by my venue, when I visited the venue later that year they advised they no longer want the caterer on site due to not showing up on more than one occasion and standard had dropped massively when they did show up. My venue sent them a cease and desist letter advising them…
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Options after county court judgment?
Hi all, just needing some advice while I am trying to claim back money from a business I hired the services of during a vulnerable time in my life in June this year. By August it was clear they were not going to deliver what they had promised, and were only replying to my emails sporadically. I paid them about £600, and…
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Sumup text receipt
I keep getting text receipts from sumup for purchases I havent made, no one is using my bank details as the money for these purchases don't come out of my account, is it just a case of wrong phone number?
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Legal query against vet
I raised an action against a vet hospital just under 2 years ago via my home insurer's legal expenses policy. The insurer paid for a legal report, which confirmed that the vet hospital was negligent. I took the pet to a 2nd vet hospital, on the first vet hospital's insistence. I wanted to use my family solicitor but the…
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(House of) FRASERS - Item not in parcel, but they insist it was!
I recently did an order with Frasers (previously House of Fraser) of 4 items. One was missing - a £26 top. I complained immediately to say it was missing, however they said it was scanned into the parcel and as no damage to the parcel in courier, insist it was there. I know that it wasn't. I looked everywhere, floor etc.…
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What can you do if your warrant expires?
The enforcement office/bailiffs have let me know that my warrant expires in 2 days and they won't have time to enforce it. Does anyone know if i'm able to get it reissued and if there's any way to ensure they act on it the second time? They've had a year!
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Free Trial Sign Up that never was? Media maze digital?
Anyone heard of mediamaze . digital ????? My partner got a bill for the end of some 7 day free trial They are some 'media' company. From what we gathered. They offer videos and games - for a subscription. This is all from what we've read after the fact. Seems like on Monday 28th my partner signed up That day she was out…
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Non payment from Webuyanycar
Hi All, Very new here and would appreciate any advice. I sold my 2018 plate Mercedes GLA 220 D 4MATIC AMG LINE PREMIUM to webuyanycar on Tuesday 26th Nov. Quick back story, I wanted a newer car as I had my car for 5 years and was in a very good condition. I was due to do a part exchange all the way in Aberdeen (I live in…
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Black Friday Online Returns - retailer refusing
Hi All, Hope you can help. I made a purchase from an online clothes retailer during Black Friday. Immediately following the purchase I realised they had a BOGOF offer so placed a second order for the same item (plus a free item) and emailed them asking to cancel the first before shipment. I have received a response this…
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Audi e-Tron Owners: It's Time to Start Rejecting Your Vehicles! (Audi Recall: 93U9 – Faulty Battery)
I’m an Audi e-Tron owner, and I’ve had enough. After discovering a serious manufacturing defect with the high-voltage battery, I’ve been fighting a long battle with Audi, the retailer, and Volkswagen Financial Services. Despite acknowledging the fault, they’ve refused to give me a full refund, replace or repair the vehicle…
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Big trouble with worktop installation
Long post - apologies! I purchased new kitchen worktops from a company, which included both the materials and the provision of a fitter in the price. I paid the company for this. Installation payment is to be made directly to the fitter. Terms with the retailer are: "Following delivery of worktops the project passes…
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John Lewis refusing Apple Watch ECG repair within their 2 year guarantee
hey there, any help on this would be appreciated. I have an Apple Watch I bought 1 year 11 month ago from John Lewis. ECG stopped working on it suddenly. Calling their technical support line, we went through all possible troubleshooting, including software updates, resetting-and-pairing the Watch back etc, nothing helped.…
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Returning a vehicle within 30 days Please help!!
Hi there, we purchased a used car via distance selling for my disabled son just over a week ago. The vehicle has developed a serious mechanical fault. We have written to the dealer advising that we wish to reject the vehicle under the 30-day rule (we also included a copy of an independent report we had done on the…
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receiving a LBA
I have received a Letter Before Action which is from an individual which I believe is probably a bluff. Should I get a solicitor to look at it and reply to it?
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Buying Digital reaading material online.
I recently signed up online to purchase a digital owners manual for a dementia clock that I had given as a present to an elderly relative a few months before. It seemed a simple transaction, giving them the model No., manufacturer etc. and paying 0.95 Euros (as I thought) for the manual. The next day I received another…
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24/7, missold me the terms of my policy when they installed a new boiler.
I’ve got an existing plan with 24/7 Home rescue to
cover any issues I have with my boiler, electric, pests etc. I currently pay £12.59 per month on this
arrangement. The arrangement started on 19/04/2024 and I currently pay via
Direct Debit every month. As part of my plan, I arranged for my boiler to be serviced
and this…
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Leisure centre membership end date issue
Hello On January 2nd this year I signed up over the phone for a 12 month contract with my local leisure centre starting immediately and paying by monthly DD. There was a special offer on at the time where January was free of charge so the first payment actually collected was on February 1st. Whilst I have been attending…
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Faded sofa (sofa.com)
I purchased a sofa in November 2023, and it was delivered in January 2024. Despite adhering to the recommended care instructions, the cushions have developed patchy and uneven fading. A technician visited and reported that there were no manufacturing faults found and the issues appear to be consistent with normal wear and…
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Christmas Dinner Money Refund
Hi guys. I just want to know if I can do anything regarding no refund for Christmas dinner cancellation. I booked for a family of six around august and paid a deposit of £60 via the phone. We decided as an family we will just have a Christmas dinner at home and phoned back to cancel mid October. I checked the bank account…
