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Section 75
Hi , I bought windows using credit card but they were faulty so I contact credit card who helped me and issued a chargeback to me , that made the company come and sort the windows issues or so I thought so paid again using same credit card now the same faults are now showing again as winter comes, yellow silicon which got…
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Samsung Trade in Device Market value was GBP 50 when accepted, now they would only give 10
I sent my Galaxy note 9 device to the Samsung trade in offer when ordered new device from the official Samsung .UK website. They accepted my device for a total GBP 50. Unfortunately when I returned my new device withing 14 days of period as its not working as good, the Samsung trade in team is offering only GBP 10 saying…
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Argos Refunds
I bought a Hoover vacuum cleaner on 24th Feb from my local store. I used it a couple of times at home. The second time I used it it made a bang sound and a little bit of smoke came out. I stopped the hoover and turned it over to see if something was jammed. Nothing was obvious so I put the vacuum back on. The motor started…
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Cleaning company trying to charge me full amount for clean I rescheduled
I booked on Facebook Messenger with a reputable local cleaning company and only provided my name, a description of my property and the first part of my postcode. Due to a change in my diary I have had to reschedule and push the clean back a few weeks, and I also decided to upgrade to their more expensive deep clean…
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Samsung wi-fi not working
hi i have a problem with Samsung z fold smartphone wi-fi not working. this coincide with a update 6.1.1 at the same time. i followed advice on to reset wi-fi, wipe cache partition, factory reset. i booked a repair appointment to be told that i needed a screen replacement, this was without even able to do a diagnostic test…
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Evri /P2G pack lost. Value not declared.
Hi, Would really appreciate some advice for the following delivery
issue. I arrange a parcel delivery via P2G, to send my old Canada
Goose (CD) Jacket, back to CD under warranty for repair. Regrettably, I did not change the value from the set £20
(which is where I have made a big mistake looking at the other posts,…
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Unsolicited household appliance insurance
My elderly mother-in-law lives alone in rural Herefordshire. Outside of a daily phone call and a weekly visit from my wife, she has little contact with the outside world. She's been getting regular cold calls from people purporting to offer household insurance, and has provided some of these people with bank details over…
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Do sellers have rights? - vinted issue
I sold an item on vinted. I shipped it using the automatically generated Inpost label that vinted created. The tracking updates however, did not pull through. So despite the Inpost tracking showing the item as delivered, and the seller confirming in the chat that they had received the item, the order was automatically…
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Return Parcel is lost and company won't refund for 30 days
I returned an item of clothing via Royal Mail collect at the door. 2 weeks later and the parcel has not moved beyond 'parcel collected' status. The retailer has confirmed they have put in a claim which will take 30 days and they cannot refund me until a decision has been made. That doesn't seem right to me? I have done…
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Plastic trim split on three months Hicense fridge/freezer
Bought an Hicense fridge/freezer and the black plastic trim has split. Only three months old Hicense response is it is not covered it is accidental damage. How could it be, the material must be of poor quality? I have had the seals split before but after many years of use. Is there anything else I could do. Thanks
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Gym membership
I’ve been a member of a well known gym for over 20 years and for the last two years I have paid the annual membership as a lump sum, previously I paid monthly Direct Debit which was always more than a lump sum payment. However, I asked how much it would be to pay DD this year and was told the option to pay DD no longer…
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Amazon monthly payment item returned but ODD refund info....
Hi there so i bought something using amazons 5 month payment plan interest free On ordering they took the first payment I requested to return the item as its a ring product and you get to try for 30 days and return for what ever reason though my issue was i had no idea it should have came with its own battery so before i…
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Wedding competion
Hi, I entered a competition on Facebook to win your wedding venue, and i got a phone call the other day to say I'd won! I can meet up with them at the place where it will be, though I've not agreed to it yet, because I'm just worried it's not real or there's a catch. It's with Bespoke weddings and events, has anyone heard…
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Amazon and ID for a refund
I have been an Amazon customer for years. Just recently I bought a garden item and upon receipt it had parts missing. I actioned a return Oct 2 and still haven’t had a refund. Upon contacting Amazon they are stating I need to submit gov ID with photo in order to get a refund. Surely this isn’t legal under the Consumer…
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Mountain Warehouse jacket stitching coming apart
Hi I’m not sure where I stand with this but I bought a jacket from mountain warehouse which was on sale on the 08/12/24. I’ve noticed the stitching is coming apart from the left sleeve and shoulder to the extent the padding is showing. What are my rights in getting a refund or replacement 12 weeks after purchase? Thanks in…
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Small Claim England and Scotland
Hi there, I have been told because I live in Scotland I cannot raise a small claim against a company registered in England. Is this correct? thanks, lesley
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Can't claim under S75?
Purchased a mattress in December 2023 for 700 odd pounds from Costco It has badly failed. We went for a good quality one, or one we thought was. Costco are dragging their feet on this, despite having evidence, saying they need to visit, but not arranging a time etc. Amex say that it does not qualify for a S75 claim and…
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Boiler Cover Won't Repair Boiler. Can I Cancel?
Hi. I have a Boiler & Home Cover policy with Utilities Warehouse, sub-contracted to an insurer called Preferred Management. I have had the policy over 2 years, renewing each year. I pay monthly for the policy on my combined UW bill. My current policy runs until 6th August. Last week I made a claim for a broken boiler and…
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Refund needed on already laid tiles
I’ve bought porcelain tiles from a company called al-murad which has stores nation wide . The tiles are laid in my kitchen but they’re chipping so easily . Porcelain tiles are meant to be very durable . ive emailed the store and spoke online but they’re refusing to budge saying they all get tested and no one complains .…
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Data breach
There may not be but just wondered if there's any recompense I should expect from a data breach from Cruise1st. They sent a sales email out on Monday evening for upgrades on an existing cruise booked to a number of customers but instead of Bcc the email they CC'd everyone in and about a thousand customers can all see each…
