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CINCH - Nightmare
Hi Everyone, I purchased a car from Cinch in December last year. I January this year there was a major fault on the car meaning it needed to go into the garage to be repaired, 4 months later, I still don’t have the car. I have escalated the complaint to Motonovo who told me they would make a decision within 8 weeks. That 8…
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Landscaper not completing job - how to resolve?
I already made a thread concerning our landscaper in another part of the forum, but I now have a separate query which I thought might be better placed here rather than adding to my thread. We hired a chap, Jamie, to make a new patio and pathway for us. The patio got completed after many months, but the pathway is still…
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Dyson V10; Customer service is appalling!
My wife secretly bought me a Dyson V10 Total Clean (£450!!) for my birthday last year, much to my surprise and happiness! It's been so useful. I am physically disabled, so the weight and size is perfect for me. Last week, however, it's stopped working and when I pull the trigger, all 3 blue lights flash once and... nothing…
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Uber taxis 'up front fees'
Hello We are going to the airprot tomorrow and Uber if summoned asap their cost is often lower than fixed price local cabs. Our children have used Uber in the uk at times and when abroad and they say they've never been charged extra even when stuck in stationary traffic for 20 minutes on one occasion. My question to Uber…
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Used car approved dealer -car rejection
Hi all, looking for advice. I purchase a new used car from approved dealer. Most matters were verbally agreed that the paint chips would be touched up, service, mot, mpc check, hire contract confirmation ended on collection. I was advised it had full service history (at this point it did not but apparently later provided…
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groupon not paying out voucher for aa purchase
Hi i dont know if anyone can help me . I purchase aa breakdown cover through groupon and was promise a £120 voucher. However after 120 days i asked when would i receive my voucher. They first asked for proof of my purchase and then said that it hadnt tracked . i followed all the instructions This was from vouchercloud who…
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Refusal to take financial responsibility for damage during repair
Hi There, I'll try to keep this short a local subcontractor for a major UK electronics company came to carry out a repair (out of warranty) on out fridge-freezer, for which we paid £215 upfront. First visit - wrong parts. Second visit he damaged an unrelated component of the fridge-freezer and admitted this and his…
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Refund when booked with gift vouchers that were a refund
Sorry for the confusing title. My DH booked a tour of a football stadium for a group of people due to overseas relatives visiting. There were only 2 dates they could do the tour on due to other pre-booked plans. He booked date 1, but then a few days later the tour was cancelled by email. They attached a refund in gift…
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Buying online
Hi I recently purchased a reverse treadmill and hadn't seen the small print . This states any faults damage etc should be notified within 24 hour's of delivery. At the time there was a delay in delivery and I had started my nightshifts so never had time to unwrap and assemble especially after a 12 hour night shift. I…
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DPD / Selfridges Return - Item stolen from box
I purchased two pairs of very expensive shoes from Selfridges (for my wedding) but changed my mind. I have a paid account with Selfridges so they arranged the return for free through DPD to collect from my house. Both pairs of shoes were in the same box and I was given a tracking number upon collection but a few days later…
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Package holiday that wasn't.
A well-known holiday company sold us a package holiday to the UAE at the price of £8k for 4 nights. Overnight flights meant we arrived exhausted, only then to find that the holiday company had not booked the hotel. They had asked for a quote, but not booked it. Fortunately, the hotel was able to find us some rooms. But…
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Need advice wrt a clear case of Fraud (theft) Committed Against Me
Theft Hello,I have just had £29-00 stolen from my topup card account. I logged into the app for it at around 2300 on friday late evening(09/05) to check the balance prior to making 2 purchases. I found an unexpected transaction for that day which surprised no shocked the hell out of me, that transaction, what could only be…
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HelloFresh next steps ... ombunsdman?
very briefly i cancelled my HelloFresh subscription but they sent me a box regardless. Fortunately incident have the money in my bank account so they couldn't take the money BUT they sent the box anyway even though the transaction didn't go through. now they are trying to charge me for the box I didn't want. i have…
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Builder Issues and LBA
I engaged a builder based of a written quotation, part of the work was to install some windows. Initially these took longer than quoted but when eventually installed a number of issues were raised with the builder. This has now been ongoing for 5 months with promises and attempts to fix (some issues have been fixed but…
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defective finish on shower now exposing brass
Hi, I purchased a black Square Thermostatic Bar Valve & Shower Kit from a large online retailer, and it was fitted by a reputable plumber. Within two to three months, I noticed discolouration on the edge of the control bar. This has since worsened, and it is now clear that the brass is visible where the coating has, I…
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Small claims against training provider
Hi all, I would like some feedback on whether going through small claims would be viable in my situation. I was supposed to be recommencing a bricklaying course for 5 weeks soon at the start of June. The training provider has recently communicated in email that they "won’t be running any courses for the foreseeable future…
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Major retailer refusing to refund online purchase - please help
Hi, I hope that I've placed this into the right section, if not I apologize.Can anybody provide some advice please as I am sick with worry and 'going to pieces about this horrible, stressful situation.I purchased a second hand leather bag online from a major retailer, but when it arrived I was not happy with it and didn't…
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What kind of standard can I expect from a repair?
I purchased a chest of drawers from a well known furniture retailer in November. I noticed in April that the support bracket between two of the drawers had split. The bracket holds the runners for the drawers and is therefore an important part of the chest of drawers. The retailer sent an engineer, who has confirmed that…
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Not honouring warranty - what next?
We bought a conservatory which came with a 10 year warranty (albeit we never received the actually warranty paperwork - it's detailed in the T&C). Last year, the self cleaning glass coating started to fail so we went back to the company concerned.It's taken 8 months of repeated calls, emails and some visits from them etc…
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Chargeback- Trader changed written terms and i pointed out. Now they are ghosting me
Hi, I ordered some custom-made fittings in October and paid over 1k w debit card to Ltd company. They were meant to be installed before Christmas. The written contract said a payment of 1k via card is due when goods delivered. then a small sum to be paid directly to the fitters in cash after installation. Long story short-…
