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Homebase Online Purchase with Credit Card
So I bought a B&D tool online this week, chose the delivery date and nothing is being despatched nor delivered today. What are my rights if I paid with Credit Card? Thanks
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Solicitor Payments on Account
I have received a Letter Before Action but my instinct tells me it might just be a 'fright letter'. My solicitor has my agreement to proceed on our behalf but requires a large 'payment on account' before any action will be taken. If my solicitor responds to the LBA for a postponement to our response and the claimant…
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Massively delayed refund in breach of contract
Don't lose the will to live whilst reading this please I need serious help! I ordered a dress £47.50 from Tu @ Sainsburys online 12/08/2024 paid with 9,500 nectar points & had it delivered to my local Argos store.Received it on 13/08/24 took it home opened ,it was immediately obvious that it was far too long so took it…
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Curry's - Home Delivery to Local Store then Rejected
Hello, Looking for help and advice on the following situation regarding high price Christmas present. I went into my local store looking to purchase 2 items for Christmas as not confident to do this online and wanted to ensure that I will receive these items. I went into store and spoke to a manager regarding a purchase I…
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Returning on line purchases
We have just purchased a mystery gift from an online store. We have returned the product within the 14 days return time allowed. They have referred us to their T&C’s, which say there is no return on this product, so they will not refund us. Are they correct to do this?
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Motorhome purchase: can we demand the warranty offered in the vehicle listing?
This is a tale of two dealers and we are caught in the middle. We bought our first motorhome some months ago. It was advertised by Dealer 1 and they offered a 5 year warranty. We asked to view it and they offered to send it through to a dealer nearer to our address to save us travelling as far. These two dealers often did…
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Utility Warehouse
Good afternoon. I have a bill from UW stating I owe 1 months Home insurance. I have sent them a complaint to state I cancelled this on the 30th September '24 and my outstanding amount was paid in October. UW are totally ignoring the fact I rang on the 30 September and stating it was the 5th November. (I had to ring again…
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Gift card damaged and cannot be redeemed - England
Hi all, Strange one, I was gifted a gift card for my birthday in October for Adidas. It was purchased in Tesco. Went to their store in Braintree, the staff member accidentally scratched off the pin panel. The store manager insisted as they didn't issue the gift card they can't help. The customer service phone number says…
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House Alarm and Internet Provider change
So, my house alarm company has been taken over by Churches Fire and Security. The previous company charged a fix fee for a maintenance and service contract while Churches charge the same fee for an annual service and then charges for visits on top. I recently changed my internet provider as per MSE advice to shop around…
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Problems with Howdens
Good Folks of Everywhere, I am looking for some guidance as we have hit a brick wall
with Howdens over our kitchen. I’ll try and keep this as brief as possible. We had a kitchen fitted in December 2017, it was a gloss
kitchen and cost a lot of money. The kitchen was installed and we were very
happy with the fitting and…
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Bank lost savers money i the past. Should the rectification include inflation correction ?
I was an executor for my mother's will a few years ago. I sent cheques to the beneficiaries having collected together monies from the estate.One of the beneficiaries (my sister), who is of questionable attention to detail, paid her cheque into her bank account (she knows she did it because she diarised the event). Now,…
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Where to find ''Fee Account Number'' + ''Application Number'' on MCOL??
I filed a claim via MCOL to recover £800+ owed to me by another individual. The other person didn't bother responding to the claim | And so after 14-days I just filed for a Default-Judgement; Requesting for payment in full :: within 14-days (*which will be 24th November). All I've recieved in the post though was a template…
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Landscaping job gone bad - small claims?
Hi All, I am thinking of taking my landscaper to court via small claims but I am unsure and I've never done anything like this before or been in a situation where its cost me £10000 extra to fix. I'll try and keep the story as brief as possible with key information, and I understand i could of done things differently…
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'I got a £430 refund for my son's faulty PlayStation after following Martin Lewis' tips'
A MoneySaver who'd initially been fobbed off by Argos after her son's PlayStation 5 broke has now secured a partial refund worth £430 after following tips in a social media post from Martin Lewis. The MoneySavingExpert.com (MSE) founder had highlighted that your legal rights when goods are faulty are with the shop you…
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Driving Experience - Refund
Hi all, Wanted to run this past the forum to see if I have a leg to stand on before taking it further. I bought a driving experience for a friend's birthday. Bought one for myself to go along with him. Booked in for a Friday date. All good so far. As we get closer to the experience day they sent an email with the following…
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Help: returned item tied up at Italian customs for 3 weeks, where do I go!?
I bought a replica rugby kit directly from an Italian club's kit shop, which was the wrong size. They told me I could return it (as they should, per distance-selling regulations) - I wanted a replacement anyway, so this was fine. I posted it international tracked on 13 November. According to the Royal Mail track, it's been…
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IKEA Kitchen - Acknowledged fault replaced worktop and agreed to pay for reinstall NOW withdrawn
Hi during lockdown we had an IKEA kitchen installed. The kitchen was planned and designed by them. The kitchen measurements were taken by them. Our fitter installed the kitchen but discovered that their measurements were incorrect and this left a gap along one edge of the worktop. We complained to IKEA and our fitter sent…
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Studio / Evri delivery issues
I have an issue with what seems to be theft of items from parcels from Studio delivered by Evri , i ordered three items and have to say Evri have delivered parcels , but always missing items The first parcel was a pair of trainers on its own and the parcel had been taped up and was missing two items , the trainers box had…
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Emma mattress UK refund
hi, I returned my emma mattress and it was collected on 1st November. I paid for it via paypal but no longer have paypal so they agreed that the refund of £471 would be refunded to my bank account within 7-14 days (why so long I have no idea.) Anyway, it is now the 29th November and still no refund and they have my…
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Tesla faulty entertainment system
HI I have a Tesla that is 2 1/2 years old it had done 52,000 miles when I reported the issue with the sound in the car. They want me to approve a quote of £600 before even looking at the vehicle £189.00 to plug it in.I have asked them to consider this is covered under the consumer rights act 2015 as a £60k car you would…
