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Howdens Kitchen Salesman taking advantage of elderly father
My brother and I have complained to Howdens through the general contact form on their website for a kitchen that was supplied and fitted by them. I say fitted by them, because the salesman who dealt with my father, clearly hooked the job up to a mate, and the salesman himself even spent 2 days at my father's house helping…
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overcharged by octopus energy
Hi all need advise . applied to octopus energy for solar panels told we could have 6 panels after 8 months 2 surveys 100 of emails phone calls told we could have 9 panels 12 panels 5 panels all by octopus energy. Fitters turned up Laughed out loud said they have delivered 5 panels and 9 panels don't fit only 7 will fit…
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recliner factory chair not fit for purpose
Was partially measured for a bespoke chair from the recliner factory. Was advised as to what I needed. Chair arrived within 10 days but did not fit me & the motor was clunky. Chair was returned to be altered but was still very uncomfortable. We have asked for a refund but the company won't agree to this, just told "That…
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AirPods charging case
Hi everyone, In November I purchased 2nd gen AirPods Pro from Costco for £160. The USB C charging case is now not allowing any USB C cable to connect/hold to the port. I can't see any debris stopping the cables connecting and the case, like the buds, have been well looked after. Would this be something to contact Costco…
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A Significant Decision for Consumers - Intrum Not Authorised to Issue Claims
The Court has today handed down Judgment in a case
where Joanna Connolly Solicitors were instructed to represent an individual consumer and where the Appellant
was Intrum UK Finance Limited (“Intrum”), formerly known as 1st Credit
(Finance) Limited. Intrum issued proceedings in the County Court in May
2019 alleging to be…
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Which number is correct, to contact PayPal, please
Hi I've recently changed my phone number at PayPal, and later the same day tried to update my email address too but put the wrong password in and it (understandably) locked me out.I tried the 'forgotten password' route and was able to change the password. However when I tried to log in, it said some of the details were…
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Wine Subscriptions and Distance Selling
Hello all, Can anybody advise please. I joined Wine52 and sometimes get their monthly subscription, often pausing it for a month or 3 at a time. They do not send reminders and so I forgot to pause it this month, and only noticed when £41 was taken from my account. I really don't want more wine and don't have the money to…
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Shopify and fraudulent websites
I have spent literally hours trying to get a fraudulent website (zestbeauty.com) taken down. The site is on Shopify and they have done nothing. How can they get away with hosting these websites. The site was also reported to: Gov fraud sites in UK, USA, Au Google Cloudflare 123 Reg (Godaddy) Instagram Facebook Not a single…
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Moved: Insurance to be cancelled due to open claim
This discussion has been moved.
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Lotto cold caller scam
My elderly mother seems to have fallen victim to a lotto scam. They cold called and got her bank account details (not the online login just the sort code and account nunber). As soon as she got off the call she realised what had happened and called the bank to cancel her card etc. However a couple of weeks later it would…
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What are my options please
Hi all, on the 12th May i ordered 4 items from Currys online at a cost of roughly £800. The items are AMD Ryzen 7 9800X3D CPU MSI X870E Tomahawk Motherboard 16GB (2x8GB) Crucial DDR5 Memory MSI MAG 360mm liquid AIO cooler The items were delivered yesterday but as i was busy i put them to one side till this morning when i…
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6/7 week old toaster tripping eclectics in house. What Rights?
Hi, bought a De'Longhi 4 slice toaster from seller on Amazon on 26th March 25 toaster now trips the electrics in house when using the right side option and yes have tried it in different sockets, the seller states that I must contact De'Longhi to have it repaired under the one year warranty, just would like to be advised…
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Accommodation Refund
Hi all, Myself and a friend got tickets for Twenty One Pilots at The O2, so I booked a one-night stay (13-May to 14-May) at an apartment in London for us, months in advance, via hotels.com. The itinerary for this stay stated, 'Guests will receive an email with special check-in instructions.' Cut to 12-May (the day before…
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Sofa Retailer
I was looking to buy a 3 & 2 sofa from a local retailers. I saw a corner sofa but was unsure if it would fit, the owner came to my home to measure up and said it would fit. I paid him £1500 cash, when he delivered the sofa it was too big to fit in the living room he told me he would have to pick it back up in a couple of…
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Online gym coaching and plan refund via 14 day policy?
Hi i had signed up to a 6 month online gym/nutrition coaching I have unfortunately injured myself, and can not continue, am i with in my right to request a refund as i had to pay 1/3 upfront and im still with in my 14 days? thanks
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Agreed to buy a car. Before collecting, they told me it needed to get a repair. Arnold Clark
I'm wondering if someone would be able to give me their thoughts on this situation. I bought a car from Arnold Clark. Drove it for an hour and realised it wasn't for me. The seats were very uncomfortable. I let Arnold Clark know. Informed them I would like to purchase the GT version as it has better seats. They said the…
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Shapermint returns
Hi All, I am currently trying to return unsuitable items to Shapermint but am being told I cannot receive a full refund and part of the return will be given in a gift card. I do not want a gift card and I have told them in not uncertain terms that I will not shop with them again. Also have copied and pasted the 14 day…
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Online refunds - actual time frame to receive?
So I've bought stuff from Debenham a few times and I've noticed that they "issue" the refund within 14 days but I don't always receive it within 14 days of them getting my goods back. Gov website not clear, but CAB says you should have the cash back within 14 days. Anyone know is this one of those "hazy" bits of…
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Faulty car
Can someone give me advice , we bought a Volvo xc40 mild hybrid from a nearby car supermarket. Part exchanged our car and paid cash ,after a week the engine management light came on . Spoke with the guy in service and was told to bring it in which we did , was told they had had it on diagnostics and was showing 2 codes,…
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Jacuzzi bought in September 2020
Hi All, I bought a Jacuzzi (not one of those inflatables) in September of 2020. It has developed a fault and won't power on. I've checked 240v is getting to it's control box with the large PCB inside, but nothing is working. I've also tested all the internal fuses, and they're fine. Would I have a claim under the Consumer…
