-
Holiday security/damage deposit
Hello all, I'm wondering if anyone can help please, on an issue I am having with a holiday park owner who has taken more than what we agreed as the pre-authorisation security/damage deposit for something that we did not do. My Husband and I booked a 3 night stay at a lodge (in the UK) and were asked to supply a card on…
-
Parcelforce refusing to provide me with information
A few months ago I bought a pretty expensive item on ebay that was sent from Germany. When it arrived in Britain I got an import duty invoice from Parcelforce. I paid up, and they delivered the item. Unfortunately when I later inspected it I discovered that it was damaged, so I returned it back to Germany for a refund.…
-
Claiming money back i've already paid
Hello :) A quick back history to my question. I left my ex wife at the end of 2008 due to several types of abuse i was receiving one of which was financial, at the time I'd give her all my wage every Friday morning before work so the bills could be paid (so i thought) only to find out the water and gas bill hadn't been…
-
Clarks refusing to exchange faulty sandals
My son lives overseas. During his last visit to the UK, he bought a pair of sandals from Clarks in August 2024 for £72. He took the sandals overseas; the buckle broke. When I visited him earlier this year, I brought the sandals back in order to return them and exchange them on his behalf. He didn't have the original shop…
-
Company won't send me my product I paid for
I bought a sofa from DFS in November. I got a text from this delivery partner called Humber services on the 3rd of December saying it was ready for delivery. Fast forward and today I still do not have it. I can't explain how long I've spent on the phone to both DFS & Humber (at least 12 hours) and all I get is lies lies…
-
Not told a shop didn't give refunds, but my item doesn't fit.
i bought a ring today at Warren James. I was not told they did not give refunds. I tried it on again later and its spinning round and too big. My hands were hot when i was shopping earlier. I've looked at their rules and they only do exchanges or credit notes. This was the last ring left in this style and i really dont…
-
Refund of Finance Payments
Hi guys, looking for some help with my car finance that I’ve had a very bad experience with. I bought my car on a finance agreement back in 2023 and at the start of 2024 it had to go back to the garage due to various problems ( Still under the extended warranty). The garage very kindly provided me with a courtesy car while…
-
Bank refusing refund for patio works not carried out
Hello I'm in a bit of a pickle, with regards to being a victim of fraud and my bank refusing to refund me. Information (with timeline): A conversation with a friend during winter 2023
that they had their patio laying and landscaping done. My friend showed me photos of the job before
/ after / during and I was impressed.…
-
Grade Mobile Return - Royal Mail Lost My Device - Lower Compensation - What Are My Rights?
Hi folks, Just wondering if anyone could give some advice on what my rights are or can advise if this would be a CAB issue? I posted my device to Grade Mobile to sell to them. However after their inspection their offer was lower than what I was expecting. So I asked them to return the device. They sent it via Royal Mail…
-
Paying for course company gone into administration
Hi currently been paying £250 a month for an 18 month course and company have gone into administration. I pay from my Santander bank account via DD to the go cardless portal. Go cardless have adviced it is down to bank to claim for chargeback as not received service Santander saying it’s not their responsibility as paid a…
-
Hassle free boilers failing to honour my contract
Hi all . I’ve been in a contract with Hastlefree boilers for nearly 10 years of the 12 year contract which included fitting a new boiler , servicing, repairs to the boiler including parts and labour for the full 12 years I pay direct debit to them every month . In October last year I emailed them to service my boiler and…
-
SCS Cancellation policy
Hi, I’m wondering if I could get some advice on scs furniture about a cancellation that I requested regarding furniture. This happened in November 2024, I was told by them that I have no right regarding this. I’ve been in touch with the ombudsman over this and believe me they’ve tried to resolve this and told me this…
-
Issue with Mobile Phone purchase Nokia (HMD) - 2023
I'll try to keep this as short as I can. We bought a Nokia G60 5G phone direct from Nokia (HMD) back in July 2023. The problem Fast forward to May 2024, we had an issue with the device not installing a monthly security update. We spoke to the support team and they said that this is normal (First I've heard) and that a…
-
Cancellation of Direct Debit by NHS Business Services
Hello, I am writing to you regarding an ongoing and recent issue that has happened with my NHS pre-payment certificate that doesn’t quite seem right to me, and I am not getting very far with the NHS Business services who are, at times, being rude and obstructive. For several years I have had a prepayment certificate to…
-
Herschel Infrared – Repeated Thermostat Failures - Ignoring the Real Issue
I wanted to share my experience with Herschel Infrared to warn others who might be considering their heating products. Between September 2023 and November 2024, I purchased three thermostats and five panel heaters from them (around £5,000), expecting a reliable heating system. However, the thermostats have failed…
-
Refund via gift card when item was wrong
Hi, I spent £128 with sports direct including a £47 credit note. I kept one pair of trainers that were £60. The other pair (£68) were the wrong colour which meant they had sent the wrong item. I had to send them back and it was going to take at least 20 days to receive and then send replacement so I just asked a refund.…
-
Bullying incident handled poorly by venue
Looking for some advice, my wife and kids were at a popular kids play centre and there was an incident with a member of the public. She wrote this letter (I’ve redacted some details) to complain about the way this was handled: “I am extremely disappointed with how staff handled a serious bullying incident during our visit…
-
Used car sold with worn tyres
I recently bought a 2019 Kia Niro hybrid from a reputable dealership for ~£13,000. I had the car inspected by Halfords and 2x Kwikfit garages - Both Kwikfit garages suggested the inner tyre tread was 0-1mm and was "unsafe to drive" - This was likely excessive edge wear due to wheel misalignment which was another defect…
-
Sports Direct - Possible Fake Arsenal Kit
Hey all. So I bought an Arsenal Authentic jersey from sports direct. https://www.sportsdirect.com/adidas-arsenal-authentic-home-shirt-2023-2024-adults-378919#colcode=37891908 After receiving the item, the first thing I noticed was that the Adidas tag was attached using one of those plastic things, and not the string that…
-
TalkTalk Gift Vouchers not being issued
I took out a new broadband contract with TalkTalk back in November 2024 and I was promised a £70 gift voucher if I took out this contract so I went ahead. I never received the voucher and I contacted TalkTalk who informed me that they use the company Gift Cloud for issuing these vouchers. I contacted Gift Cloud who are…
