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overcharged by octopus energy

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Hi all need advise .
applied to octopus energy for solar panels told we could have 6 panels after 8 months 2 surveys 100 of emails phone calls told we could have 9 panels 12 panels 5 panels all by octopus energy.
Fitters turned up Laughed out loud said they have delivered 5 panels and 9 panels don't fit only 7 will fit .All done great job by fitters and 2 managers.
3 signed agreements as they keep changing .
At the beginning we signed for 3 years interest free credit price £7382.
all done new price £6054 great thank for that .
But informed by diviby that we owed them £7382.
tried Octopus 15 phone calls 5 emails NOTHING but Lies and broken promises.
Need help please.

Comments

  • Aylesbury_Duck
    Aylesbury_Duck Posts: 15,704 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Lagold21 said:
    Hi all need advise .
    applied to octopus energy for solar panels told we could have 6 panels after 8 months 2 surveys 100 of emails phone calls told we could have 9 panels 12 panels 5 panels all by octopus energy.
    Fitters turned up Laughed out loud said they have delivered 5 panels and 9 panels don't fit only 7 will fit .All done great job by fitters and 2 managers.
    3 signed agreements as they keep changing .
    At the beginning we signed for 3 years interest free credit price £7382.
    all done new price £6054 great thank for that .
    But informed by diviby that we owed them £7382.
    tried Octopus 15 phone calls 5 emails NOTHING but Lies and broken promises.
    Need help please.
    Could you set the sequence of events out more clearly?  It comes across as a bit of a jumbled and hyperbolic mess.  What exactly happened on which (approximate) dates?
  • SiliconChip
    SiliconChip Posts: 1,831 Forumite
    1,000 Posts Third Anniversary Name Dropper
    And explain who you paid already and who/what "diviby" is.
  • dumpster_fire2025
    dumpster_fire2025 Posts: 78 Forumite
    10 Posts Name Dropper
    And explain who you paid already and who/what "diviby" is.
    My guess would be this lot.

    https://dividebuy.co.uk/
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