Shapermint returns

kazzam_2

Hi All,
I am currently trying to return unsuitable items to Shapermint but am being told I cannot receive a full refund and part of the return will be given in a gift card.  I do not want a gift card and I have told them in not uncertain terms that I will not shop with them again.

Also have copied and pasted the 14 day distance selling rules repeatedly.

Has anyone else had issues with Shapermint?

Zinger549

It looks like it's a US company.

Alderbank

How did you pay for the goods?

Pollycat

Zinger549 said:

It looks like it's a US company.

They do ship from the UK (plus other 'fulfillment centres).

From the Shapermint website:

Return/Refund  Have you changed your mind? No worries. Returns are hassle-free—simply send back your item, and we'll refund you for your purchase right away. Please note that initial shipping rates are non-refundable.

Perhaps the OP could explain why they have been offered a part gift card refund...

kazzam_2

This is the response I have had:

"I've checked your order and I can see that the item _**The Classic Shapermint Essentials High-Waist Shaping Capri*_ was purchased on Clearance/Final Sale. Items or products that are tagged as Final Sale are not included in our Shapermint’s FREE exchanges and EASY returns policy which means it is not eligible for return, and can only be exchanged once."

Surely this does not affect my legal rights?, as in:

Under UK distance selling regulations, consumers have the right to return goods purchased online, by mail, or phone for a full refund, even if there's no fault, for a limited time. This right is often called the "cooling-off period" or "right to cancel". Consumers typically have 14 days from receiving the goods to notify the seller of their cancellation and another 14 days to return the goods. 

kazzam_2

Paid via Paypal

kazzam_2

Also was not aware of their terms on this item, otherwise I would not have ordered it.  

kazzam_2

...or do I send everything back, accept the gift card balance, then reorder the one item I actually liked (which is of a greater value than the gift card)?

screech_78

Their terms state the governing law is California, so you would need to check what rights you have under California legislation. 

UK consumer rights won’t apply. You need to do your homework on companies before purchasing. 

swingaloo

Just as an aside to this. Did you go for the Priority Shipping? A lot of people are reporting being scammed by this company, apparently if you select the priority sipping you are automatically made a member and your card is charged monthly.

screech_78

Pollycat said:

Zinger549 said:

It looks like it's a US company.

They do ship from the UK (plus other 'fulfillment centres).

From the Shapermint website:

Return/Refund  Have you changed your mind? No worries. Returns are hassle-free—simply send back your item, and we'll refund you for your purchase right away. Please note that initial shipping rates are non-refundable.

Perhaps the OP could explain why they have been offered a part gift card refund...

Underneath that it says: 

Products marked as Final Sale cannot be returned or exchanged

Probably completely legal in California.