Online gym coaching and plan refund via 14 day policy?

darren1234567890

Hi 
i had signed up to a 6 month online gym/nutrition coaching 
I have unfortunately injured myself, and can not continue, am i with in my right to request a refund as i had to pay 1/3 upfront and im still with in my 14 days? 
thanks 

eskbanker

darren1234567890 said:

Hi 
i had signed up to a 6 month online gym/nutrition coaching 
I have unfortunately injured myself, and can not continue, am i with in my right to request a refund as i had to pay 1/3 upfront and im still with in my 14 days? 
thanks 

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 grant rights to cancel contracts within 14 days but excludes:

the supply of accommodation, transport of goods, vehicle rental services, catering or services related to leisure activities, if the contract provides for a specific date or period of performance

https://www.legislation.gov.uk/uksi/2013/3134/regulation/28

When you say "can not continue", was the service provision started?  If so, charges would apply:

https://www.legislation.gov.uk/uksi/2013/3134/regulation/36

darren1234567890

hi thanks for your reply 

i had started 2 days 
had 1 weeks program delivered injured myself on the second day
ive stated i can not continue, and ive heard nothing back since yesterday 
the coach has stated he has to speak with his boss, who i had signed up with 
and heard nothing back from 9 am this morning 
just wondering how i go about this, i understand there is a charge , but im not looking a full refund only what is fair 
the guy will need paid for his time, getting me started 
thanks 

Grumpy_chap

Presumably, the OP's injury will heal and the OP will then wish to still focus on their fitness and nutrition.
If that is so, it may be more amenable for the service provider if the OP requests a pause and then to re-start once fit enough to do so.

eskbanker

darren1234567890 said:

just wondering how i go about this, i understand there is a charge , but im not looking a full refund only what is fair 
the guy will need paid for his time, getting me started 

As above, the contract cancellation regulations may not apply if the contract is deemed to be "related to leisure activities, if the contract provides for a specific date or period of performance", but the terms of the agreement you signed up to may come into play too (provided they don't attempt to curtail your statutory rights), what do they say about cancellation?

darren1234567890

Grumpy_chap said:

Presumably, the OP's injury will heal and the OP will then wish to still focus on their fitness and nutrition.
If that is so, it may be more amenable for the service provider if the OP requests a pause and then to re-start once fit enough to do so.

unfortunately the case is its not going to heal for quite a period, possibly needs surgery and will be unable to continue with any fitness hence the reason on cancelation 

darren1234567890

eskbanker said:

darren1234567890 said:

just wondering how i go about this, i understand there is a charge , but im not looking a full refund only what is fair 
the guy will need paid for his time, getting me started 

As above, the contract cancellation regulations may not apply if the contract is deemed to be "related to leisure activities, if the contract provides for a specific date or period of performance", but the terms of the agreement you signed up to may come into play too (provided they don't attempt to curtail your statutory rights), what do they say about cancellation?

i haven't even spoke on that end of things, i hate confrontation and im not looking to not pay the fella, i want to pay him what he has done as thats fair

eskbanker

darren1234567890 said:

eskbanker said:

darren1234567890 said:

just wondering how i go about this, i understand there is a charge , but im not looking a full refund only what is fair 
the guy will need paid for his time, getting me started 

As above, the contract cancellation regulations may not apply if the contract is deemed to be "related to leisure activities, if the contract provides for a specific date or period of performance", but the terms of the agreement you signed up to may come into play too (provided they don't attempt to curtail your statutory rights), what do they say about cancellation?

i haven't even spoke on that end of things, i hate confrontation and im not looking to not pay the fella, i want to pay him what he has done as thats fair

Re "what do they say about cancellation", the 'they' was the terms of the contract, not the company!

darren1234567890

eskbanker said:

darren1234567890 said:

eskbanker said:

darren1234567890 said:

just wondering how i go about this, i understand there is a charge , but im not looking a full refund only what is fair 
the guy will need paid for his time, getting me started 

As above, the contract cancellation regulations may not apply if the contract is deemed to be "related to leisure activities, if the contract provides for a specific date or period of performance", but the terms of the agreement you signed up to may come into play too (provided they don't attempt to curtail your statutory rights), what do they say about cancellation?

i haven't even spoke on that end of things, i hate confrontation and im not looking to not pay the fella, i want to pay him what he has done as thats fair

Re "what do they say about cancellation", the 'they' was the terms of the contract, not the company!

Re "what do they say about cancellation", the 'they' was the terms of the contract, not the company!

You must keep your 6 month promise, partcipatng fully and paying your program fees on time, and in full.

That's all it states regarding , noting about cancellation, or a cancellation policy 

Thanks

born_again

darren1234567890 said:

Re "what do they say about cancellation", the 'they' was the terms of the contract, not the company!

You must keep your 6 month promise, partcipatng fully and paying your program fees on time, and in full.

That's all it states regarding , noting about cancellation, or a cancellation policy 

Thanks

Have you got a link to site? 
So people can look at full T/C.

darren1234567890

Hi 
This is it here