Anne Louise Boutique

northern123

I'm writing to find out if anyone else has had issues with the online retailer Anne Louise Boutique and receiving a refund/have any advice on how I can tackle this. Anne Louise Boutique or ALB has a huge social following and the dresses are worn by celebrities and influencers all the time, but stupidly I didn't refer to Trust Pilot before purchasing some dresses online via Clearpay. None of the dresses fit (all purchases were full priced items and not on sale as I read their returns policy in advance) so I sent them back and ordered some different sizes but the sizing is quite rogue and sometimes the dresses were not made well - belt buckle not in the middle, one side bigger than the other etc. Anyway sent them all back and awaited my refunds x 2. I received confirmation emails that my items had arrived back at ALB on Monday 4 August and Weds 6 August. Nothing came, so I chased. I was told they were on with it and I needed to wait 14 working days. So I did. Still no refund and now two months later I still have not had a refund. I raised a dispute on Clearpay but ALB asked me to remove it so they could refund - but they didn't. After several emails and calls to Clearpay they have allowed me to raise the dispute again on Clearpay. I have emailed/called/messaged and contacted ALB on social media. I do not get a response, they don't pick-up the phone or reply to whats app. I have also contacted Trading Standards to report them and written to them, referencing the consumer services act 2013. Nothing. I have looked at Ombudsman but there's nothing for retail. Is there anything else I can do? Reading Trustpilot the only way others have got their money back is via their banks but I paid via Clearpay so I don't have that option.

born_again

Company dissolved 2024
No address details on site or in any of T/C, returns or privacy pages.

While they state

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United Kingdom.

Shop is hosted by Shopify, so will be copy & paste or std T/C

Where did you return items to?

This is the danger with Social Media. 
Odds on drop shipper & made in Far East.

All you can do is hope that Clearpay come through.

MyRealNameToo

northern123 said:
 I have also contacted Trading Standards to report them and written to them, referencing the consumer services act 2013. Nothing. I have looked at Ombudsman but there's nothing for retail. Is there anything else I can do? Reading Trustpilot the only way others have got their money back is via their banks but I paid via Clearpay so I don't have that option.

Do you mean the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 ? There is no Consumer Services Act 2013. Quoting legislation is all well and good but you have to make sure you get it spot on otherwise people have a much more negative response than had you not quoted law. 

Ultimately wait for ClearPay to go through their process in the first instance and consider a letter before action and court proceedings if they dont return your funds/cancel the debt