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Builder refusing to communicate or work
Hi. I'm afraid this is long! We engaged a builder in December 2022 to do a loft conversion @ £45,000 inc VAT. We paid 40% upfront for materials and to secure a build slot. The builder was well known locally, checkatrade accredited and VAT registered. He was fully insured. The build was delayed by the structural engineer…
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Prescribing Comp failed to ensure that medication was kept refrigerated during delivery process
during delivery process – right to a refund? I recently bought a medication online that requires refrigeration
to insure the efficacy and lifespan of the medication. I had no option for a
home delivery, only a delivery to a nearby pharmacy. I received the delivery notification on a Saturday, was only
able to pick it up on…
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Replacement item surface damage
I returned my Air conditioning unit to be tested, as from when I first used it it didn't seem right, the fan would speed up in the low settings, it even did this on dehumidify. I have just recieved a replacement and it has surface damage, a big very noticeable scratch on the black plastic on the top. I'm so disappointed,…
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John Lewis - Poor Customer Support - End of the Road
Hi All, I have a Samsung Smart watch which I bought from JL last Xmas. The watch has gradually lost battery capacity : the watch now only lasts about 20 hours with all the smart feature switched off ( a dumb watch ). I informed JL of the performance issue. JL asked me to turn off the smart features and test the watch. The…
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'Very' Refund Nightmare
A few weeks ago I bought some shoes on Very. They arrived in the wrong size. I used their returns process and sent them back via a tracked service. They were received 10 days ago. As they don't seem to have an exchange policy, only refunds, I immediately placed an order for the right size. I paid. My order confirmation…
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14 day right to cancel, ex display goods
Hi - please could someone help, or point me to the right regulations document? I've searched myself and can't find a reliable answer. I know that for goods bought online (distance selling), we have a 14 day right to cancel without giving a reason, and that this applies to most goods, with exceptions such as hygiene items.…
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Retailer denying having received return
Hi, Last month I posted two returns at the same time - one to Uniqlo and one to Passenger. Unfortunately I got the returns labels muddled up and they both went to the wrong place (the Passenger return went to Uniqlo and the Uniqlo went to Passenger. I only found out about this when Passenger emailed me to say they had the…
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Faulty goods (bicycle) and credit card purchase protection options?
Hi all, thanks for reading and apologies as I wasn't sure if to put this in the credit card forum. In June I purchased a bicycle from a major bicycle brand. I have bought my bikes from this same retailer for many years so was happy to use them again and have never had any issues until now. In July I noticed a manufacturing…
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Very.UK - online issues with payments
Recently purchased a TV with monthly payments for Insurance as they dont operate a direct debit scheme. Tried several ways/methods to make a payment before the expiry date for . payment. The website refuses to move onto the payment page on my account. Because of that, the policy is suspended till payment, Now have to wait…
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Currys price match pre-purchase, how to make it work
Not sure if it will work in any situation, but I managed to get my price match done. TL,DR: go to point 6 1) Some background: I was shopping for a new TV and went to curries because I have some discounted vouchers I get through my work. 2) I chose a TV I seemed to like and it was available for collection at my shop, so…
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Advice please
Hello, I would appreciate some advice. Two years ago, I bought a cooker and had it fitted by the company. Three weeks later, the oven broke. When I called to request an exchange, I was told I needed to purchase insurance. They mentioned that if they deemed I had been too rough with it, I would be charged £150. So, I went…
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Currys refused to honor price match
Hi there. I was looking to price match a tablet sold on Amazon UK and they refused because it says "sold by Amazon EU" so their claim is that the item is not being sold by a UK retailer. My counter-argument was that the item is sold through Amazon.co.uk , the seller is Amazon themselves, and that Amazon.co.uk is the…
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MRI scan results
I agreed to pay for a mri scan to get fast results I was told 2/3 days ,after ringing them for up to 10 days on the last day I asked where they had sent the results, this is when I found out they had spelt my gp surgery email incorrect I told the lady on the phone she said hold on I’ll send it now and it sent ,so I…
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Faulty Iron saga
Hey please help I purchased a £250 steam generator iron from Tefal. Just over a month later I noticed several faults. After lots of calls from me they collected my iron for a 10 day repair. However after 5 weeks I was still waiting for my iron. I called and was told they was waiting for a part. I said I want a manager to…
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HMRC Error
My daughter received an email this week from HMRC to say her tax code has changed. She checked her online account to see HMRC have changed her place of employment to Lidl. This is not the case. She rang them today to say she was still working in her normal place of employment and the Lidl entry is incorrect. When Lidl was…
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Faulty Garden Table from Very - Any chance of claiming money back?
Hi, I purchased a garden table / sofa set from Very last Summer so the item is around 18 months old. It was not cheap (by my standards!), £800 for the dining set and £700 for the sofa set. It is a woven plastic design, looked nice out of the box but despite putting away for last winter and covering with covers the material…
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What's a fair refund here?
I had a kitchen fitted in May. We were responsible for removing the old kitchen, which we did, and then we were told the new installer could not deal with gas any more, so we needed a gas engineer to come and disconnect our old gas cooker and reconnect the new one once it'd been installed. The gas engineer refused, saying…
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Argos staff member broke seal!
Hi all I'm new here, so I no expert obviously and would like some help and advice on sorting out my return at a argos store. If any one can advise, that would be greatly appreciated. Thank you in advance. And sorry for any mistakes. I went to return a ps5 controller yesterday. It was ordered and paid for online on Sunday…
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Surgeon refusing to return non-refundable deposit despite rescheduling surgery twice
I paid a £1000 non-refundable deposit on a £7900 surgery with a clinic in Harley Street. The contract term states the following: Rescheduling – if you need to reschedule your surgery, the deposit is non-refundable and the following fees will apply to offset against administration and losses incurred: Over 8 weeks’ notice –…
