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Tablet from Amazon not fit for purpose
We bought tablets from Amazon in July. They're awful. One in particular is faulty - keeps restarting and then getting stuck in reboot mode. Amazon claim there's nothing they can do. Are they right?
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Amazon Return Method too small for size of item, what to do?
I recently purchased an item from a third party seller on Amazon. It arrived today undamaged, but unfortunately I've had to initiate a return. The seller has provided a Royal Mail returns method, even though it was delivered to me via DPD, and Royal Mail won't accept a parcel of this size. I've messaged the seller to…
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POP telecom - security
I am concerned that I received a user name AND password in the same email from POP telecom, this doesn't seem very secure to me. I logged on expecting to get a message to change my password straightaway but I didn't and although I hunted around I could not see any way to change it, except for the Invoices portal. Surely…
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Amazon court case
Hi, I am a newbie here and would appreciate advice from consumer rights experts. Two years ago I purchased an item on Amazon Prime Premium. I chose a premium delivery service as it was crucial to receive the order by a certain time. Amazon failed to deliver the order and issued a refund 3 months after the order was…
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Lack of protection with (all) eBay trades?
On the basis of my experience I have come to the conclusion that with eBay purchases, excluding the limited eBay moneyback option, in practice you wave goodbye to any warranty or guarantee in return for what is often a better price than what is on offer from High Street retailers. When I have asked eBay vendors about this…
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Faulty new laptop
I bought a new laptop in May this year - HP Spectre x360 14. It frequently locks up. Nothing works at all and the only option is to do a forced shutdown by holding the power button. I don't recall exactly when it first happened but at first it was just occasionally and I didn't pay that much attention. Now it happens more…
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Unsuccessful return - Robert Dyas and DHL
So I bought a few things online from Robert Dias for the very first time and the items came in different days / deliveries One of the items was a small area rug. It cams super late and was not trackable at all. When it finally arrived I had already changed my mind about it because I had then changed my curtains and…
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Bank statement as proof of purchase
Hi, I havent got a receipt but purchase is on bank statement. I will email a copy but do I send it in its entirety or should I blot out any specific information ? They also ask for last 4 digits of bank card too.
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Claiming lost deposit under the new banking scam rules?
November last year I paid a £3000 deposit on a pinball machine
that the supplier was offering, only to be told that particular model was sold,
but they could get me another one from The States (USA) OK, I went along with that, but various excuses were made as
to why “my” machine hadn’t arrived in the UK, but being a…
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Received Faulty Foot Stool from DFS, Need to know my rights
Hi few months back me and my wife went to DFS Oldham branch, we spoke with one of the staff there. After taking measurements from me, he advised one sofa fit for according to our measurements and which were liking. When order was delivered it was fully covered with packaging. Installer checked the area and explained that…
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Have rules changed for Small Claims?
Is the complainant now liable for the defendant's legal costs for the Small Claims Track? Was this changed because of a large number of badly planned complaints? I also thought that the six year limit began from the last time the parties were in communication. I've seen posts that suggests it is from the time the problem…
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Tinned food - rotten - How / where to complain
A bit of advice please on behalf of my mother , she bought a tin of tomatoes a couple of days ago from a well known high street supermarket.. She opened it today to use in a family meal only to find what looks like black sewer water inside ( the stench is unbelievable ) .. The date on the top is in date but never seen…
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Robert Dyas
Ordered a £330 garden sofa on the 6/6/24, delivery section of the page said delivery would be fulfilled by 13/6/24. Box 2 of 2 was delivered fine. Box 1 of 2 has not made it to delivering courier. Have corresponded with Robert Dyas and the delivering courier (who confirm that box 1 of 2 has not been delivered). Robert Dyas…
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Excessive handling charge for returning unwanted goods
I bought 35 downlight at a costs of £320 from an online retailer. I discovered after I received them that they do not fit the holes in my ceiling. Therefore I wrote and said I wanted to return them. They told me there would be a 30% handling charge and I should have checked the size with the details on their website. They…
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Who's responsible
A dishwasher was delivered 3/10/24 Upon opening I find it's damaged. I messaged and phoned several times regarding this problem, refund accepted yesterday, my biggest concern is it's been over 10 days for them to collect faulty dishwasher last week they asked me for dates I'd be available Expecting a date for collection…
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Fraudulent Klarna Purchase of Gift Cards
Hi My email was very recently hacked and so I changed my passwords but as I hadn't used Klarna in a long time I had completely forgotten I had an account with them so didn't change anything there. Today there were two transactions made using my Klarna account to buy two gift cards, one for £150 and one for £250 and they…
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O2 Switch Up - Losing £800+
So I have used the O2 Switch up service online, I have returned my phone which was in perfect condition when I sent via Royal Mail, it was packaged better than how O2 do it. I have photo evidence to prove it. I have now been told that the phone has a broken screen and I will only get £43.60 back for a Samsung Fold 5,…
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Builder will not return my deposit
I saw an advert on a local Facebook group for a builder and requested a quote for a small garden job and sent him a video of the job needed,The price was reasonable so I agreed and he requested £105 for materials up front, which I sent him by transfer from my bank account to his. The following day he asked for more money…
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Rental Car Charges - France - Europcar - Charged for Damage Not Caused
First post here but need help. Long post but will try to summarise. - Rental Car from Europcar Nice France - Noticed very minor damage upon collection which was not on the documents. Videoed damage for my own records. Car collection was independant with no Europcar staff. - Upon returning veichle damage was discussed with…
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How to check if diesel engine is eligible to claim
Can anybody help advising me as to how I check the VIN number on my diesel car is one of the engines eligible to claim.
