-
The Range and their refund policy
Okay, some of this is on me to some extent but I bought a 1080p video camera from the range for £16.99. I was fully aware it wouldn't be great but thought it might do a job for something. So I didn't realise it was via one of their third party suppliers on their website (wouldn't have crossed my mind it didn't come from…
-
Warranties transferable to new owner flooring LVT
Does anyone know if a warranty with a company who sold an LVT flooring product is transferable to the people who want to buy your house. Is the manufacturer of the product supposed to honour the product warranty irrespective of the owner or who purchased the product? Is the company who provided the product supposed to…
-
Sales of goods
Hi we bought a tv from Curry’s just under 4 years ago this has now been sent away for repair as the hdmi ports have stopped working this cannot be fixed they are sending us a voucher value which is nowhere near purchase price does anyone know if they are correct they said this is the devaluation price thanks
-
Is Nightfox safe for debt collection?
Hi, I paid money for a new conservatory and work is completed but I found that the walls are leaking and when I checked with the company, they are ignoring me. Is it safe to use Nightfox debt collection team to recover the money? They said they can help us with this. The charge is 395£ plus vat for 120 days and 15% of the…
-
UPVC door
I was hoping to find where i stand in regard to my consumer rights. After placing a deposit, the item was manufactured and the installers recently came to fit. Unfortunately the door threshold was not wheelchair friendly so they planned to return at another date. We have since found that the suitable threshold would bring…
-
Smart cellular not returning my device and ignoring emails - best course of action?
Hi, I traded my old iPhone into smart cellular as they were offering the best price and it matched the condition. Upon them receiving the phone they halved the price for too many scratches/dents despite the phone being like new (I have pictures of the condition before it was sent so if it was damaged in transit I will be…
-
EE Broadband price increase £3 is not what i signed up for . Can they change my Ts & C's ?
Hello. In April 2024 I signed up for a 2 year Essentials Broadband package with EE, for £27.99 per month. The annual price increase in my contract is CPI+3.9% . EE have now written to me by email saying they messed up and, from March 2025 intend to charge me £3 more per month, which is and increase of 10.7% (See email from…
-
Halfords complaints
I had an MOT done at Halfords and received awful customer service and they lost my service book. I have been trying to get my complaint sorted with them but it has been over 15 weeks and still not resolved. It is me constantly chasing them and not getting anywhere. What should my next steps be?
-
Travelodge Smoking Claim & CRS
I just wondered if anyone has recently been wrongly accused of smoking in. Travelodge room and received a letter from CRS who are claiming £150 compensation on behalf of Travelodge? I have come across many posts from a few years ago. We have just received a letter from CRS and as non-smokers it is a defamatory claim on our…
-
complaint boots - refunded wrong item onto wrong card
I have purchased numerous baby products from Boots the last few months. I found that the Mamas and Papas activity chair was faulty when my daughter caught her finger when it dismantled (this could have been a very serious injury with potential loss of her finger). The product was faulty and Boots accepted a return and they…
-
Small claims court proceedings issued in wrong name
An unhappy consumer has issued proceedings in the small claims court. He's issued them in the wrong business name; eg 'Smith Jones' instead of 'Smith Jones Products Ltd'. We have defended the claim and pointed out in our papers that the claim has been issued against an entity which does not exist. We assumed he would be…
-
Blomberg Induction Hob - Warning
This company owned by Beko out of South Africa tell customers that their induction job ovens do not work properly unless the correct induction pans are bought, but do not specify the exact quality. You are left to find out...The symptoms of the wrong pans are overheating when using four plates and plates not reaching full…
-
5 week old Hotpoint Tumble Issue - what to do!?
Hi, bought a Hotpoint condenser tumble dryer 5 weeks ago (from the Hotpoint rewards programme after having issue with a Hotpoint washing machine which an engineer resolved). Yesterday the clean filter indicator illuminated for the second time (filter cleaned first time no issue) - filter has been cleaned second time and…
-
Advice re tele sales - Health Supplements
Hello, my mother has dementia. We have just found she has been buying health supplements from a firm that rings her. In total she has spent just over £1000 in the last 18 months with each order being circa £100 for 6 bottles. I have batches going back over the last 10 months in tact with a value of £550. I would like to…
-
Returning faulty trainers to Amazon after 30 days - breaching Consumer Rights Act!
I bought some trainers in July from Amazon and they've
fallen apart already due to manufacturing faults. I've contacted Amazon re
return/refund and they say that because they're more than 30 days old, I can't
return them. They’ve sent me to Adidas to make a claim but Adidas have sent me
back to Amazon. I believe that if…
-
Non-Eurepean Waybills (Brexit) Charges
I recently returned an item to Sonos. The item cost £19.99. Sonos sent me the returns label which I packaged and sent. This was done through UPS. The destination of the return was Poland. I have now received a letter from UPS to paya Non-European Union Waybill at a total of £29.89 If I do not pay within 30 days of the date…
-
Bathroom Sink Tap Faulty after 18 Months.
I had my bathroom refurbished in April 2023 and the bathroom sink tap has started to leak slightly from the top. I got in touch with the company who did the work and they will come and have a look. However they have said Tap out of warranty but we can try and repair it. The company who fitted the tap supplied the tap. Yet…
-
Email contact regarding stolen nectar points
Hi, I've just checked my Nectar points - as I do every few days on their app. But instead of expecting to see almost £100 worth of Nectar points, I am left with 26p. It appears my points have been stolen, and used in Folkestone - and I live in Carlisle! One is for a place called Hythe, and another called West Park Far,…
-
British Gas Homecare
My elderly mother-in-law had her central heating boiler replaced by BG 2 years ago. She has it regularly serviced by BG Homecare each year. At no point during the installation of a new boiler on pipework 20 years old, was she recommended to have the 'system flushed'. Last week her boiler stopped working and she was told…
-
EE phone network useless for a year
Hello. So my phone network has not been working properly for a year. Contacted provider EE multiple times and have about twenty call recordings from customer service reps who have each confirmed my account is not right. Voicemail not working. No service for weeks at a time. Keep having to reset it at their end. Multiple…
