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English resident taking Scotland resident to small claims court
I reside in England, I’m an individual and I would like to take another individual that lives in Scotland to small claims court. It is based on an item I rented out to an individual in Scotland, who is claiming they have now lost the item. I would like to claim for the replacement of the item and late return fees. I tried…
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Sofology Sofa - What should I do with this case?
3 seater and a 1.5 seater purchased from Sofology. After a 3 month wait, these were delivered on 14th Oct 2023 I have also purchased the extra accidental damage cover guarantee, which should cover everything, and expires Oct 2028. The 3 seater is perfect - all OK. No issues, considering we use it more then the 1.5 seater.…
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John Lewis lost my item, and refuse to refund me
Hi all, I'm wondering if you could give me some advice. So in November of 2023 I bought a Samsung Galaxy Watch 6 from John Lewis at a value of £249.00. It was a click and collect order via my local Waitrose. In October 2024 the watch developed a fault. I worked with John Lewis to get the watch repaired. Unfortunately the…
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Consumers rights on second hand vehicle.
Hi there, I bought a second hand car from a car dealership which I found on auto trader. I've had the car a week and there are several issues. 1st problem, the clutch is slipping and sometimes it's difficult to get into gear. 2nd problem, a rear wheel bearing is very noisy, 3rd problem, the tyre pressure monitor keeps…
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Zanussi claiming they are not the manufacturer of my Zanussi kettle, and won't tell me who is...
Hi all I bought a Zanussi kettle just over a year ago, bought through a retailer on eBay. After a few months the lid broke. I contacted the eBay seller, who - apparently** - then contacted Zanussi and was told that this due to not enough care being taken. That made no sense at all, but will spare the details as to why for…
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Amazon refund
Hi, I ordered a record player (£250) for Christmas. It didn't arrive, even though amazon said it was delivered. They didn't offer any proof of delivery. I followed amazon's procedures, contacted the police for a crime reference, but after months going back and forth with them my refund was rejected. I then went to my bank…
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TV Licence over payment/refund issue
Hope someone can help. In July 2023 we moved house. We were selling our individual houses and moving in together and mistakenly transferred both licences onto our new house. As we were paying this out of two separate accounts hence didn’t pick up on the error until earlier this year. We immediately emailed TV licensing,…
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Argos cancelled return for no reason advice needed
I wonder if any one can give me some advice. I ordered a breadmaker yesterday from Argos to be delivered same day. I needed it quick as my old bread machine died and I rely on it to make bread for my son who has severe allergies. It was delivered yesterday evening at 7pm. When I got box inside I noticed some damage to box…
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Rejecting Ikea goods due to partial non-delivery
I ordered three wardrobes from IKEA. They arrived on 7th Feb (after endless hassle with delivery). One was delivered broken so I contacted Ikea the same day to ask for a replacement, which they agreed to. They also told me that I didn’t need to return the broken one and I could just dump it. Since then I’ve been messed…
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Single letter correction in name on ticket of international flight
I have booked air ticket from London to Amritsar (India)vod Air India from Travel Up website. I have only one name (given name) on my Passport i.e. Jaswinder Singh. So as per Airline Guidelines, i typed in this name in First Name as well as in Surname while making booking. However While entering information, I have entered…
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Picture of Goods Not Matching Goods Received
Hi, I recently bought a set of 3 blinds, which were custom made (made to measure) from Blinds-2Go online store. I payed for these on the 2nd Feb using a debit card, coming to approx. £250. Essentially, when looking at the blinds online they portrayed a light/bleached colour. The items I received in no way resemble to…
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Tayna Battery warranty
Right - like buses - another one from me after years of nothing 😂 5 years ago I bought a Varta car battery from Tayna - I went for the upsale as it had the 5 year warranty. Fast forward before Xmas the battery was struggling to start the car after 24 hours. No drains etc. put it on trickle charge over night was ok in the…
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Will, P.O.A,s and Honey Legal
I'm new here and could really do with some help/advice please. I lost my husband and needed to renew my Will and set up Power of Attorneys but solicitors are not local and so I went with a firm called Honey Legal. Total disaster! The man that came was here for 3 hrs, made it all sound wonderful, told me I had to pay up…
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Audible Credits
My Husband had an audible payment he didn’t know about running for ages which lead to 10 credits. I cancelled and Audible took all the credits even though he’s paid for them. Can they do this? Surely he had the right to either credits or his money back? They say he can only have the credits with an active membership but…
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Retailers Responsibility For Safety of Electrical Goods After Warranty Period
Hi, I purchased 2 identical double electric blankets from Aldi several years ago. (2018 or 2019). The original 3 year warranty is obviously expired and, had the first blanket just stopped working, I would have disposed of it and started using the second one. However, when I removed it from the bed, I was surprised to…
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Refused refund faulty item without receipt
Hello, we bought an airfriyer from Tesco last August and it just stopped working, we mislaid the receipt but have the bank statement and the card it was purchased with. Tesco have refused to do anything as we do not have the receipt. Is there anything i can do? Thanks.
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Product recall
Hi, I just wondered what my rights are with regards to a product recall. An item I bought through Amazon has been flagged as having a dodgy plug as it is a potential fire hazard and I've been told not to use it. The email from Amazon links to the manufacturer website where it states the fault and that they will provide a…
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LG complaint/appalling customer service
I am at the end of my tether with LG and would like some advise at to whether to go next. I purchased a washing machine from curry’s in 2021 which came with a 5 year parts and labour warranty with LG up until the end of last year I’ve had no issues with it. Before Christmas we noticed that it had started to make the most…
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Nike Air max advice
I bougth a pair of all black Nike Air max 95 trainers from Sports Direct and they popped after four months and started quacking. I know that Nike provides 2 year warranty on their trainers. I approached Sports Direct and they made me run around in circles and acted incompetent. I contacted Nike directly and sent my…
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John Lewis Instore Exchange with no receipt
Hey, It seems like it's 100% against their policy. But I thought I would ask. Valentine's gift, a top but it's the wrong size. The item is unopened, fully sealed, - never tried on, as it's the wrong size obviously. If I wanted it exchanged for the correct size. So not looking for a refund, or gift voucher. Would they do…
