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O2 Case - Kind Of A Big Deal!
Dear MSE Community, I’m seeking advice regarding a stressful experience with
O2's “Switch Up” extra while upgrading from the iPhone 15 Pro Max to the 16 Pro
Max. I was informed the upgrade would be available for collection within 24
hours. However, it has now been over four weeks, involving repeated trips to
the store (9…
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Online retailer charging 'admin fee' to refund returned goods
I recently purchased some shoes from a UK based online retailer. It said very clearly 'free returns' so I ordered thinking I was ok to return the shoes (that are not available in shops) if they did not fit. Unfortunately they did not fit (although were lovely) so I returned them fairly promptly using the free label…
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Martin Lewis: Do you have a legal right to return goods bought instore? Most get this WRONG!
You DON'T have a legal right to return goods bought in store if you change your mind, warns Martin Lewis in the lead-up to Christmas. The MoneySavingExpert.com founder explains your consumer rights in the latest episode of ITV's The Martin Lewis Money Show Live... Read the full story: Martin Lewis: Do you have a legal…
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Returning online item
Hi I bought an item in the UK online. I want to return it for an exchange for another item or refund. They are saying under their policy there's no returns or refunds due to it being made to order - item is from a unique series. I ordered a couple days ago, haven't received it yet but want to exchange for another. Where do…
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Consumer rights regarding life span of equipment
I recently saw Martin on his programme talking about how you can claim beyond any provide guarantee if a product fails to last a reasonable length of time. On Googling I found a reference to 6 years. So does that mean that if a piece of equipment lasts less than 6 years you can possibly claim for at least a repair FOC? Is…
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John Lewis
I bought an Apple MacBook laptop from John Lewis in 2021. It has been fine until now, but the screen has developed a fault that makes it unusable. I took it to Apple as the local John Lewis has closed. They said that it was a fault that, had we bought it directly from Apple they would have fixed free of charge ‘under…
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Paid deposit for carpenter to do a job but still waiting after agreed date?
Sigh. Sorry if this is the wrong place to post. In September, I asked for a quote from a carpenter for work
on a media wall after being let down by another person. He came out to measure up
a few weeks later (although on the day he was due, he didn’t show but turned up
later that evening). He went away to create a CAD…
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Bought a TV and Soundbar from Costco Online but they wont accept a return for the TV
Hi there, first post so pls bear with... A couple of weeks ago I bought a TV and soundbar online from Costco. The TV was £1450, and they had an offer on to add a soundbar to cart and save £200. So I added a soundbar to the cart and the total price for both had a discount applied of £200. I've since realised that the TV is…
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Cancellation of Interrail pass
I've recently purchased a digital Interral Global Pass (10 days in 2 months) from myinterrail.co.uk. I've added the pass to the Rail Planner app but it hasn't been activated yet.I'm now thinking of cancelling the pass, their terms allow for this but with a 15% charge for doing so. However, I wonder if I can cancel under…
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Faulty Cooler - keep hitting a dead end!
Bought a small cooler fridge back in Jan from eBay and paid via PayPal with an American Express card About a month ago it just stopped working. Contacted the seller but got no response so had a chat with eBay and then the manufacturer, back to the seller and then eBay again and then American Express! Seller says they only…
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RAC Cancellation, Have to phone?
Went on to the RAC website to cancel my policy as it's due to auto renew later this month.when i click the option to opt out of this, I get a pop-up that says I have to phone them to do it.Is this legal?, as it is restricting the cancellation options to just a phone.when you register it clearly says you can update yoour…
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Company refusing refund ?
Just trying to see if anyone has any advice on what else I can do. I bought an item from a company called Blakely clothing using Klarna pay in 3. After I returned said item using an inpost label which I purchase from them, I only to received an email over a week or so later to say the item I sent back for a refund was not…
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What to do about unsolicited package from Temu?
Last week I had a verification code sent to my phone from Temu which ignored. Today I have received an unsolicited package from them with my name and address on. I checked the Temu website, there is an account with my phone number there but I am unable to login to it because the email address listed isn’t mine (as it’s not…
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Wrong item delivered online purchase
I recently ordered some aftershave online, when it arrived I opened the package and opened the box to find the bottle inside was not what I was expecting. I am sure this is perfume for women, but not really sure. I have contacted the company and returned it to them but they will not give me a refund because I opened the…
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Parcel force - damaged item
So I arranged for collection and delivery of an item through PF and paid for insurance for items value - £2000. The box was packaged using their guidance, a thick box externally, internally there was bubble wrap, polystyrene corners, polystyrene sheets, shredded cardboard and inserts however the parcel arrived with me,…
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River Island Refusing Refund
Hi, On 26th November 2023 I ordered three pairs of
boots from River Island which cost a total of £132.00. This was estimated to
arrive on 1st December 2023 via Royal Mail. On the 1st
December I received an email from Royal Mail saying that my parcel had been
delivered. However, no parcels had been delivered to my address…
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O2 Credit Agreement Right to cancel
I hope this is the right forum, sorry if I'm wrong. In early November O2 sent email communication to me explaining due to terms and conditions changes I have the right to cancel, either cancelling both my Airtime Agreement and Device Plan Agreement or just cancel the airtime and keep the device plan on my account and keep…
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Cinch’s MOT Error Has Cost Me £1,000 – What Are My Rights?
I need advice on my rights because Cinch has seriously messed up, and I’m about £1,000 thanks to their error. Last year, I bought a car from Cinch, thinking their “faff-free” promise was legit. Turns out, the faff kicks in AFTER the sale. I’m now selling the car, and Webuyanycar flagged a mileage discrepancy on the MOT…
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CURRYS insurance
I bought a TV and 13 years later I received a letter about the insurance cover (I had no idea) I had taken out at purchase. £10 a month. I wrote back and requested proof of the communications they had sent and to what address, telling me about this cover. I asked for proof of payments and any changes. I asked why they…
