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What kind of standard can I expect from a repair?
I purchased a chest of drawers from a well known furniture retailer in November. I noticed in April that the support bracket between two of the drawers had split. The bracket holds the runners for the drawers and is therefore an important part of the chest of drawers. The retailer sent an engineer, who has confirmed that…
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Not honouring warranty - what next?
We bought a conservatory which came with a 10 year warranty (albeit we never received the actually warranty paperwork - it's detailed in the T&C). Last year, the self cleaning glass coating started to fail so we went back to the company concerned.It's taken 8 months of repeated calls, emails and some visits from them etc…
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Chargeback- Trader changed written terms and i pointed out. Now they are ghosting me
Hi, I ordered some custom-made fittings in October and paid over 1k w debit card to Ltd company. They were meant to be installed before Christmas. The written contract said a payment of 1k via card is due when goods delivered. then a small sum to be paid directly to the fitters in cash after installation. Long story short-…
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A marketing tactic designed to maintain appearances
https://uk.trustpilot.com/reviews/6817392b924ac1babe2a8f8d I hired Anglian Home Improvements (AHI) for a project and explicitly told the salesman that I did not want the work to be subcontracted to a third party. He assured me that AHI manages all their projects directly. However, as the work progressed, I discovered this…
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Learn direct, Consumer rights
Hi, I'm looking for some advise please. I signed up for a course with animal courses direct (Learn direct) in March 2023. The course was a Level 2 course, ofqual approved. I completed the course within 3 months, all my work has been marked & passed by the tutor, it just needs to be moderated. Moderation will only be done…
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Can yo be charged VAT for an Administration fee?
I've done a bit of hunting online but the findings are inconclusive. A bit of background... My ex husband had a shared ownership property with a housing association. He died last year and our daughter (his only surviving relative) has asked me to sell the property for her. The housing association asked me to pay an…
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Amazon.co.uk Purchase From Third Party | Marketplace Seller
Hi, Any advice appreciated. I have made a purchase from Amazon.co.uk for a high end robot lawn mower (£3000). One of the deciding factors was the 2 year warranty and the thought that Amazon had my back. I am 11 months in and having a nightmare getting it fixed. I thought at the time it was Amazon.co.uk but it looks like it…
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Whats a reasonable time to claim faulty goods out of warranty?
Hello, in Dec 2001 i spent about 1,700 on a new tv, purchased on credit card. A few days ago (early may 2025, so in region of 3.5 yrs later) it went audibly pop when i turned it on and i get no power to it. Nothing i did! Its out of the 1 year warranty, and im being asked to pay 200 plus to have someone fix it, including a…
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Clarification of CRA and S75 rights.
Hi all. Currently in the middle of a bit of a nightmarish situation relating to an exploding induction cooker, and wanting to get an idea of a) whether I'm right in feeling that the retailer's solution is derisory, and b) whether anyone has any inclination as to how the S75 process would be likely to shake out. Crux and…
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Faulty Laptop
I purchased a second hand laptop from Backmarket at the start of January, and had to send it back for repair around February or March due to short battery life. The company gave me a new charger and fixed the issue, and sent it back and it has been fine until last week when it stopped turning on. I put in a complaint,…
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Wedding dress help urgently needed
My daughter bought a wedding dress from Grace Loves Lace in London spring '24 which was delivered August '24 for her wedding this July. The shop assistant measured her, recorded this and advised her to order an XS. At no time we're her measurements or the different sizes discussed. On receipt she tried the dress on but…
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Quick questions on Consumer Rights
Hi, If you have a query that you think will only need a quick yes or no answer then feel free to ask it here. Otherwise you are very welcome to start a new thread. Whatever you decide... good luck :)
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Ticketmaster refund
I bought collectors tickets for Clubland which did not arrive for the event (and still have not arrived) 3 days after the event. Ticketmaster first of all gave me all the automatic replies about cant refund as event was not cancelled, and then said its the venues fault not them. Venue says its ticket agent faults.…
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Dispute with a garage
My car broke down miles away from home on a Sunday and was towed to a non AA garage by the AA. The garage was closed so the car was left there but I had to return home. They did not answer their phone when I rang first thing the next day. I could not phone them the day after but had one missed call from them with no…
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Returning faulty goods to China
Hello Everyone. I bought an item of clothing online. At the time of purchase I didn't read the returns policy properly; my fault, I know. The company has accepted that the cardigan has the buttons on the wrong side so could not be worn by a woman, my reason for returning it. I asked for a full refund of £39.99; they say I…
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EE Samsung faulty handset
I have been a customer of EE for approximately 28 years. About 5/6 weeks ago I upgraded to a new Samsung phone. The handset is very unpredictable - the signal strength is ok but occasionally (very occasionally) I cannot make or receive calls. I took the phone to an EE store yesterday to fix the problem. I was in the store…
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Solar panels, rented roof space, roof repairs… help and advice needed please
Ten years ago I allowed a company to install solar panels on my roof in a 25 year long contract. I would never own these but I would benefit from the electricity and excess would go go to the grid. My roof was in sound condition and the solar installed. Now my roof is in a terrible state, I believe because of pigeons…
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Multiple damaged panels received from shed supplier
I ordered a shed back in February. I was told it would be between 7-8 weeks for delivery which it was. When it arrive there were 4 damaged panels. They told me they would get them replaced and 2 weeks later I received the new 4 panels. Out of the new 4 panels 1 of these was damaged. They have said they will replace these…
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Samsung - Advice for warranty claim
Hi All, Unfortunately had my Samsung tumble dryer pack up last week, it's stopped working and doesn't seem to be giving any error messages. Been all over youtube and tried all the trouble shooting i could but i have got no where. My wife bought this dryer exactly 3 and a half years ago from currys and it was advertised as…
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£600 Robot Vaccum failed after 12months and 2 weeks - seller refuses to repair/replace
Hola! As per the title really. I bought an expensive Robot Vacuum cleaner when I moved into my house last April. Didn't even set it up for a couple of weeks due to the mayhem of moving and last week it developed a fault. I contacted the manufacturer (I bought direct from Eufy on their website) who messed me about with…
