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Damaged Golf Net
Hi, Wondering what peoples thoughts are on this, I bought a golf net in a "Sale" (was in the same sale for about 4 months) the RRP was £299 and the sale price was £279, delivery was £26 and there was an additional discount code taking off an additional 20% so the grand total including delivery was £253. When the package…
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Out of warranty on TV bed and now the motor has beoke
Hi, I have a TV bed from tvbedstore and the motor seems to have stopped working on the lift mechanism. The bed turns on just doesn't lift which is the main part. I paid around £2k altogether for the bed and the side drawers in March 2021. They give 2 year warranty so I am out of it. I have contacted them which took them…
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Full BA Refund?
Pls can someone help. I've just booked an airport transfer for a BA holiday starting in 2 weeks but have just found that my husband booked one three weeks ago! I've cancellled mytransfer booking but BA have kept £29 (20%) of the £148 cost. I appreciate that in theTs&Cs it says BA will keep 20% if the cancellation is more…
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Which? Magazine Subscriptions
Which? the consumer organisation, have just advised customers of a price increase of £1 per month from November (a 9% increase if you receive the magazine). If you attempt to cancel on their website, you are immediately offered a 50% discount for 6 months. However, if you were to cancel and then re-subscribe as a new…
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Landrover defect replacement DPF fitted
I had a new DPF fitted by Landrover last year at 15k miles. Vehicle is 2020 discovery sport. 1 year and 7k miles on and DPF failed again and needs replacement. Dealer adamant the replacement DPF fitted last year is defect. And have fought the case however Landrover won’t pay. Advice please
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Consumer Contracts regulations ( prev known as distance selling regulations)
Hi, A uk company selling straps for fitness watches is stating you cannot get a refund on a sale item. All their items are on “sale” all the time. They state they offer a 30 day money back guarantee but not on sale items. Is this legal? They also do not state anywhere on the site their delivery charges. They are called…
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Small claims
I am claiming against a person who has a small business, she sold me a faulty item. When completing the small claims track form with money claims on line do I tick the individual or organisation box? I don't know if she is a sole trader. Is it individual or organization?
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Dorothy Perkins return fee complaint
Hi all, I recently placed a large order with Dorothy Perkins which was delivered via multiple parcels over several days. I'm aware of the £1.99 return fee, however, when I created the return (via their online portal) a message stated that multiple returns from the same order would only be charged one return fee, as long as…
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Hotpoint 10 Year Parts Warranty - oven unrepairable and dangerous
Hi there, My Hotpoint oven is less than 6 years old and under the parts warranty I have just had an engineer out to fix it. However, he has deemed the oven unrepairable and dangerous so has cut off the plug. What had happened is that when the bottom element blew it broke and part of it got jammed in a place that the…
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Consumer Act - Fixing Car with reasonable care and skill
My car is currently in a garage of one of the main dealerships. I'm not a car expert, so please excuse the language. The car went in to have work done and they informed me of the price, namely approx. £2,000, which I was okay with. This was to install a new ICU (where the fuses go). They have now told me that this hasn't…
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Lost returned parcel
I returned some taps to the online merchant as they were unsuitable. I requested a return and sent them back to the merchant unused in original packaging.Unfortunately I thought I'd sent them by a signed for service but I stupidly only sent them back by Royal Mail tracked in error. I got confirmation of delivery and a…
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House of Fraser - Not received refund - 3 months later
I ordered (On pre order) an outdoor furniture set from House of Fraser online. This was the 23rd March. I paid using my Frasers Plus credit account. The next day I requested to cancel the pre order due to them emailing to say there would be a delay. They processed the cancellation immediately and I got an email confirming.…
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Section 75
Hello MoneySavingExperts I currently find myself in a really difficult situation which is causing me a great deal of anxiety and stress. I purchased 20 windows and these were installed for which I paid £32k on my credit card believing I had Section 75 cover for the following reasons. * Each of the individual windows was…
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Booking.com property partner
I recently advertised my property on booking.com and inadvertently entered the wrong bank details - one digit was wrong. As soon as I realised I amended the details but two payments had been paid. I contacted one of their customer services representatives and they said the payment would bounce back an I would eventually…
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Insurance charges with no bill or contract
I used to have a boiler cover contract with my older energy provider SSE, this company was then bought out by OVO. It's been a while, I don't have a copy of my contract anymore and the company has still been charging me for the last few years. This isn't anything abnormal but I noticed that they haven't been billing me, I…
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Return lost by Royal Mail
Hi, I returned some clothing to an online retailer, Odd Muse, through their returns system which allows you to select the courier and generates a QR code for you for that courier. The return postage does get deducted from the return but I didn’t organise the return myself (and as such didn’t get to chose the service or…
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Amazon Prime Day
When logged in and a Prime member When not logged in or not a Prime member The discount in the first screenshot is against the RRP rather than the usual, non-deal price, when an item doesn't have an RRP Amazon displays this instead: and that seems fine to me as it shows how much the saving is against the non-deal price,…
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Cooling off period with my gym
Good morning, could you please point me in the right direction, I joined a gym online this week but could only give my DD details in person. I went to the gym, signed the health form and gave my DD details verbally to the receptionist. I have only signed up this week but went to use the swimming pool yesterday and it was…
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Complaint to the financial ombudsman time limit
Hi, the financial ombudsman’s site says you have 6 months from the time of the last correspondence to write to them. What is the definition of the last correspondence? I ask because, after I had an issue, months passed where I was in a battle with the bank in seek of answers. We had a lot of back and forth. I believe the…
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BMW mini door seal
Hi , so my daughter bought a second hand 2016 mini as her first car last October from a car trader ( she is now thd second owner ) We noticed a mark on each door pillar whereby the paint has rubbed off to the metal ( probably 7-8 cm long by aprox 1cm width . Upon further investigation , through mini forums it transpires…
