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Mattress - apprently delivered to wrong address, whats my rights to request a new order
(England) I ordered a double mattress in store (not online) . and was to be delivered by FedEx. I was originally told that the item was in stock and would be delivered within 7 days. On the 8th day I had a notification from FedEx that the mattress had been delivered. Both my wife and I work from home and on the 8th day we…
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HELPCowboy builder scam, money claim, defence filed, but passed to business centre court
Hi, Cowbiosy builders scammed me for £5200 and destroyed my disabled dads house and ended up having to kick them out before casuing more damage before xmas. Have a mountain of independent evidence to show they carried out fake illegal incomplete works. They filed a money claim against me on xmas eve when i had to sort out…
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Currys - 1 Hour Collection changed to 3-5 Day Delivery after payment.
I need a carpet cleaner today, Currys stated that my local store had the item for collection within 1 hour so I placed the order. After the order was placed I had the order confirmed page (Which I still have open on my mobile browser tab) showing collection within 1 hour. I then received an email stating delivery 3-5…
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Scammed - Kosami Solutions Ltd
Hi, I really welcome some help. In a stupid error I clicked on an advert for a freebie advertised by a major retailer. In effect I was asked make a payment for the freebie. I paid the company £3 which was to a company called Kosami Solutions Ltd. Adding my address and email. What I received was an invoice from Kosami…
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Bathroom Extract fan failure
Back in July 24 we had a local company supply and fit an extract fan in our bathroom. This was a new installation and I allowed their judgement in choice of fan and location. My only stipulation was that I wanted a quiet fan so as not to disturb us at night. The installation went well and for three weeks we were pleased…
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Car insurance
my son changed his car and got a quote from his car insurance to cover the remainder of the policy. he paid this upfront. the insurance company are now saying they mis-quoted and he needs to pay an extra £500 per month. surely they cant do that....
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Wedding Venue Deposit Refund
Hi, I am wondering where I stand as currently I don't feel like we've got a leg to stand on. We "won" our venue hire through Bespoke Weddings and decided to go along to a meeting at the venue to find out what it was about. After alot of searching we decided to go for it based on it being sold to us as 1. Exclusive Use and…
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Audi extended warranty
We’ve owned an Audi for several years and to protect us against untimely bills if anything goes wrong with it we took out Audi’s extended warranty policy. We recently sold the car, but we have been informed by Audi we need to continue paying the monthly premium as we have made a claim in the policy year! It was around £100…
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Wife scammed taking someone to court
Apologies if in the wrong section (admin please move if in wrong forum) but hoping someone can help. My wife (very stupidly) found a Facebook page selling disocunted clothing and footwear items. The seller had their own page with over 800 likes, they are also a registered business as they had their own actual independent…
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Illiteracy and law
If somebody signs a contract and they found out that they couldn't read or understand it, according to the law, this would make the contract invalid. Are there any cases where this has been put in front of a judge and the contract has then become void?
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Warning About Refund Issues with Learndirect Courses.
Hi everyone, Just sharing my experience in case it helps someone else. Over two months ago, I enrolled in a course with Learndirect and paid £2,500. Sadly, due to personal reasons, I had to cancel within the 14-day cooling-off period. I assumed the refund would be straightforward as there policy says refunds will be issued…
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Supply only windows wrong
Hi all, long time lurker here. I did have an account many years ago but that email account is long gone and I don't know the password. I'm just wondering if I have a leg to stand on here... I ordered some windows from a supply only online firm last year and have now come to find the glass isn't what I ordered. I am wanting…
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Used car purchase from ebay
Purchased a car on trust via ebay. Paid by Bank Transfer on delivery. Car inspected by local garage thereafter and significant issues to prevent use! No recourse via ebay or payee, garages quoted on advert non-existent. In Small Claims Court awaiting judgement, garage quoted in ebay did not reply. Awaiting judgement £2445…
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Consumer rights query - faulty used car
Hi all Hoping for some reassurance here before taking next steps... Long story short, I recently bought a used Kia Sportage for £9,000. A week after driving it home, the 'Check Emissions System' warning light came on, and it has continued to come on more and more regularly since. The seller has been very communicative…
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Cancelled flight
I purchased a flight several months ago with TAP (Air Portugal) which was a return flight from London to Lisbon. Two days before my flight was due to leave (5th Oct) TAP sent me an email to say they were cancelling my flight, and that they had now booked me on another flight leaving much later on the same day. I had to…
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Failed Apple MacBook Pro - Consumer Rights and discussions with John Lewis
Hi, I purchased a Mac 2.5 years ago from John Lewis, which is now dead. Requires a new logic board at a repair cost of £589. The Mac cost £1,159, with the equivalent model now nearer £1,400. I have attempted to get a repair or replacement from JL, on the basis that the Mac is not of satisfactory quality and has not lasted…
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Price glitch
Hi I purchased some flooring online at a price of £0. I resived a confirmation email and a despatch email (ready for collection). I then resived a phone call hours later asking me to payment for the flooring. I was told if I didn't make payment the order would be cancelled. Where do I stand in this situation.
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Specsavers Contact Lense Subscription
Not a major issue here, but one that I'm still not sure what I am entitled to. For my contact lense subscription, and my appointments in general. I am registered at store A. However, due to my job and availability, I have to currently get my check ups at store B. I have done this a few years now and have had no issues or…
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Fraudulent Car Dealer
So I have this dilemma, on the 16th of October I bought a used car from a dealer. One of the major selling points was that it still had 18months of warranty from another very reputable dealer, Parks of Stirling. However, upon reading the small print, the warranty states that if the car is sold to a dealer the warranty is…
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Faulty 2nd hand Car - Fixed - But still has the original problem
I bought my daughter a 2017 Hundai i10 back in late February for £6500 This is her first car It had 72,000 miles on the clock, but had full service history and it was bought from a dealer that had excellent reviews. They gave a 3 month warranty on it, and I took out a 3 year warranty as well Unfortunately, it was drinking…
