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Taking a company to court to reclaim funds
After using a company who has serviced our boiler for years, to install our en-suite shower, we soon realised that this was an area where they were not so proficient. Over a matter of months our shower pump in the airing cupboard started to splutter and after getting in touch with the pump manufacturer, they informed us…
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Returning item but told it needs to be sent back to manufacturer in China
I’m trying to return an item I bought from a UK-based company under distance selling rules. The company has accepted this but has told me the item needs to be sent back to the manufacturer in China using tracked delivery. The item was £60 and to return it will cost £22. Does anyone know if they’re allowed to do this? Seems…
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Argos Refund
I made some purchases over Christmas and returned a couple of items one of the items hasn't been refunded onto my Argos card, I no longer have the refund confirmation receipt they apparently gave me and are saying they can't refund it without this. They're also saying they have no information on any returns I made which is…
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Return refused despite item being in perfect condition
Flannels UK company has refused my return of a perfect item because they claim it has been 'worn, damaged or washed'. I did not do any of the three to the item. I returned it in its perfect state after trying it on inside for 1 minute and finding out it was too large. I returned it the very next morning after the evening I…
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Curry’s fridge nightmare need urgent help
Sorry bit of a long one - bought a fridge freezer brand new from curry’s in 2019 with a 5 year warranty and 10 year compressor warranty - a year in the ice machine was faulty so we claimed on the 5 year warranty no problems - 4 5 years later it started losing it temperature we claimed on the warranty as still in date for…
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Does anyone have an e-mail address for Asda Customer Service please?
Hi, I am wondering if anyone has an e-mail address for Asda customer services please? I have a complaint, following the refusal of a refund, and really don't see why I should have to call them - I'd like to put in writing and send photo's (which their refund system didn't allow me to do). I found an e-mail and messaged…
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Hisense Customer Service or lack thereof!
Hi, first time user, long time follower, be kind. So, Sunday the 5th of January, I came down to find our 5 month old Hisense dishwasher full of water and the time flashing at me, cleared the water and cleaned the filters and managed to get a rinse cycle started but it stopped part way through. I called Hisense customer…
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Financial ombudsman - car insurance
Hi all, My parked car was recently hit by a driver, who took full responsibility. I was told by my insurance company that I should claim from the driver's insurance, as we were insured by the same company. My car was eventually written off & I was offered far below the market value. After much negotiation the insurer…
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Flooring dispute
We have just had some floor fitted recently, and I don’t think the standard of the finish is good enough however the tradesperson thinks it is and we are at stalemate. I’m I just being to picky examples below? and what would the next steps be
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Shop Receipt is different to Finance Agreement.
Hello everyone, I bought a couch from SCS and their shop receipt is different in several places to the Finance Agreement. For example, the Finance Agreement shows the amount for 'Insurances / Warranty' as £146.70. The shop receipt shows a 5 Yr Sofaguard £118, Fabric Recliner Care Package, £45, Fabric Care Kit £50.…
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No warranty on 4 month old microwave?
So we bought a Caple microwave from a local kitchen installer. It was a cash sale and they said they were clearing their warehouse out. So the add said " Ex stock, still in unopened box, No returns, No warranty." It is now faulty and the manufacturers say they will only come out under the two year warranty if I have a…
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Amazon con?
Bought an item in the Amazon.co.uk Black Friday sales. After ordering delivery slipped to 8th Jan. Item was £200+ cheaper so just accepted I may have to wait for a bargain. Since then it has been, and still is, on sale by the same seller, Amazon, at the much higher price. Delivery date came and went and discussions with CS…
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Important safety notice for batteries of your Spectral:ON CF / CFR & Torque:ON CF
Hello, I received an email from Canyon about my emtb with the same title as this thread on the 6th November. I checked the battery as per the instructions and it has cracks so I dropped the battery off at a Canyon service centre. I asked for an update 2 weeks ago and was told to wait. I cannot ride the bike without the…
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Rectification Work and courtesy car
2 issues: My car was involved in an accident 13 nov 24 My insurers were keen to scrap the car as it's an 09 plate. I wasn't happy about this. I spent the whole day wrangling with them to get them to take it to my local garage. I called my mechanic and as it was nearby the manager came out to look at it and said it's not a…
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Is there a law against upselling at vulnerable moments? E.g. in a dentist chair!
Hi there, Is there anything that can be done to stop the practice of upselling when the customer is in a vulnerable position? I had a visit to the dentist today where after completing treatment and I'm in the chair with a numb face after three fillings, the dentist offers a upsell on my next treatment. I know it's not a…
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DFS not honouring 15 year guarantee
Before anyone says it : I know you get what you pay for! Basically we bought our sofas in 2017 and they came with a 15 year guarantee on the UPHOLSTERY. The fabric on one of the sofas is now fraying, so I called customer services and they claim the 15 years only covers the frame and springs. According to the English…
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ParcelHero Scam
I sent a parcel with this company which arrived severely damaged but also with some strange orange substance that managed to leak through the packaging. The company refused to compensate me, and within minutes of receiving my complaint, removed £167 from my bank account. The reasons given were firstly that their maximum…
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Flood barrier failure
Our house was flooded, to a depth of around two inches, a year or so ago. We confined the damage to rooms with hard flooring and did not claim on the, insurance. But we had three removable flood barriers fitted as a, result. The recent rain tested them. One failed as it had been installed over block paving. Water flowed…
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Accident at car dealership - what are my rights?
This morning I brought my vehicle to the car dealership for a service and MOT. The forecourt was left untreated and was an ice rink, but I actually slipped and fell on ice while walking up the sloped main entrance, so it was within the main entranceway. I have a swollen arm, wrist and have pain in my neck, elbow and…
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Missing parcels and DPA
My instructions via website and text to delivery driver via mobile to leave my parcel in my porch outside my flat. Instead of doing that, the parcel was left outside the gated area in the public domain and went missing. After a lot of emails and proof of where it was left, proof of my text conversation with delivery driver…
