Lottoland withdrawls

Sunder1973dd

Hi, i opend account with lottoland gambling 20/1/25 in my name but used my wifes bankcard , now they are refusing to pay me £70 winnins, at first they askd for weding certificate a but then after i sent this they needed more proof..i have sent bank statement plus morgage certificate and drivers liscence , everytime i sent what they ask for they change the goalposts and ask for more , please look on trustpilot theres loads and loads who have this problem with LOTTOLAND , 5 weeks later and 7emails do they have a legal right to block a withdrawl

Ayr_Rage

Should've used your own card!

Sounds like they are covering their backsides against a possible fraudulent account.

DullGreyGuy

Have you used their complaints process? 
https://www.lottoland.co.uk/complaints-procedure

Aylesbury_Duck

Sunder1973dd said:

Hi, i opend account with lottoland gambling 20/1/25 in my name but used my wifes bankcard , now they are refusing to pay me £70 winnins, at first they askd for weding certificate a but then after i sent this they needed more proof..i have sent bank statement plus morgage certificate and drivers liscence , everytime i sent what they ask for they change the goalposts and ask for more , please look on trustpilot theres loads and loads who have this problem with LOTTOLAND , 5 weeks later and 7emails do they have a legal right to block a withdrawl

Yes, if they suspect fraud or some other unlawful activity.

Did your wife authorise the use of her card?

Sunder1973dd

Yes ive used to complaints . Ive sent them all the evidence they need over the last 5weeks 
Yes i couldnt find my card at the time so my wife put her details in
Please look on trustpilot it looks like its company policy to hold as many withdrawls as they can,theres loads of revies like mine!

Sunder1973dd

https://www.trustpilot.com/review/lottoland.co.uk

Exodi

Sunder1973dd said:

https://www.trustpilot.com/review/lottoland.co.uk

I'm not sure what weight that holds, people generally head over to trustpilot when they want to get something off their chest or pressure a company into a resolution. People rarely post "Withdrew some money and all went as it should", and in fact I've personally used lottoland and withdrew from them without issue (during a matched betting stint about a year ago) - though I can't say I left a review describing my pleasant experience (unfortunately for them).

To highlight this, the biggest bookies in the UK:

Bet365 (1.3)
https://www.trustpilot.com/review/www.bet365.com

Coral (1.2)
https://www.trustpilot.com/review/www.coral.co.uk

Ladbrokes (1.2)
https://www.trustpilot.com/review/www.ladbrokes.com

William Hill (1.3)
https://www.trustpilot.com/review/williamhill.com

Airlines and Broadband are similarly flooded with 1* reviews where people only leave negative experiences.

You get the idea... 

I would just keep providing what they ask for, and complain if you reach a point they either stop responding or refuse to pay out despite providing everything they asked for. And obviously it goes without saying to use your own bank card in future... online casino's are ripe pickings for money laundering, hence why bookies are very strict on deposits/withdrawals.

Aylesbury_Duck

Sunder1973dd said:

Yes ive used to complaints . Ive sent them all the evidence they need over the last 5weeks 
Yes i couldnt find my card at the time so my wife put her details in
Please look on trustpilot it looks like its company policy to hold as many withdrawls as they can,theres loads of revies like mine!

I'm not interested in looking, thank you.  It has no bearing on your case or the advice I'd give.

You need to exhaust their complaints process.