Refund needed on already laid tiles

Glynn1

I’ve bought porcelain tiles from a company called al-murad which has stores nation wide . 

The tiles are laid in my kitchen but they’re chipping so easily . 

Porcelain tiles are meant to be very durable .
ive emailed the store and spoke online but they’re refusing to budge saying they all get tested  and no one complains . 

I’m now thinking they’ve sold me somthibg else . I’ve even asked them to visit me and see for themselves!
what are my fights on this ? 

Glynn1

Hi 
I bought porcelain tiles for my kitchen from a company called Al-Murad .  Porcelain are meant to be very durable but only 2 months after getting them laid they’re getting chipped very easily . 

I’ve emailed and phoned their customer service but they’re refusing to listen and are no longer emailing me back . 

I feel  that these may not even be porcelain  and I’m annoyed I’m now 1500 pound down . 

Is there anything that can be done ? 

Cheers 
G 

lincroft1710

What outcome are you looking for?

Aylesbury_Duck

Glynn1 said:

Hi 
I bought porcelain tiles for my kitchen from a company called Al-Murad .  Porcelain are meant to be very durable but only 2 months after getting them laid they’re getting chipped very easily . 

I’ve emailed and phoned their customer service but they’re refusing to listen and are no longer emailing me back . 

I feel  that these may not even be porcelain  and I’m annoyed I’m now 1500 pound down . 

Is there anything that can be done ? 

Cheers 
G 

What product is it?  Can you link to the tiles in question?

What do you want to happen?

Beeblebr0x

I've been pleasantly surprised how durable our porcelain tiles have been over the past six years.

A number of al murad stores are franchises, so you might have more luck ringing their head office on
0113 253 3777. Their customer support number is 0113 322 8075.

They're also on Facebook and X. I've found companies tend to be more responsive to complaints made via social media.

Aylesbury_Duck

Why have you started another thread about the same subject?

Grumpy_chap

Why two threads?
https://forums.moneysavingexpert.com/discussion/6590705/bought-porcelain-tiles-which-are-very-poor-quality#latest

Beeblebr0x

Grumpy_chap said:

Why two threads?
https://forums.moneysavingexpert.com/discussion/6590705/bought-porcelain-tiles-which-are-very-poor-quality#latest

Why ask the same question as Aylesbury_Duck?

MattMattMattUK

Beeblebr0x said:

Grumpy_chap said:

Why two threads?
https://forums.moneysavingexpert.com/discussion/6590705/bought-porcelain-tiles-which-are-very-poor-quality#latest

Why ask the same question as Aylesbury_Duck?

Why not read the timestamp?

PHK

I thought porcelain tiles were delicate and not suited to high use areas? 

Glynn1

Nope , other way round