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Student in need of help - JD Sports Trainers Return
I bought some trainers on 27th August from JD Sports for £35.00. Within four weeks, I noticed there was a hole in the bottom of each sole. I was abroad and it was not rainy so I decided that I would put up with them until I was home. Upon returning home, I initiated a refund request online because the trainers were faulty…
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Solar Panels Poor Installation
I had solar panels installed thru a government grant in May 2022, all seemed well until Jan 2024 when I started to get water coming down a bedroom wall when it rains. I had a local roofing company inspect the roof as best he could but access is restricted as the roof is covered in panels, he put put a ladder against the…
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Clean Air Zone third party.
I just realised that I mistakenly paid £12.50 to drive into B'ham's clean air zone to a third party earlier this month cleanairzone.org.uk/ in the belief that they were the official place to do so, and that my car was actually exempt from the charge in the first place. I've emailed them asking for a refund, though I very…
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How To Choose The Right Solicitor
I am about to instruct a legal solicitor on behalf of my son. I have never dealt with a solicitor in the past so it is something new. The prices all seem excessive but I am keen to know if anybody has any advice? My understanding is that two regulatory bodies exist, SRA and CILEX is this correct and what are the…
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Arlo Cam - John Lewis
We bought An Arlo door cam with doorbell and a Arlo camara for the back of the house. The cameras have failed to reconnect to the network. £369! Only because they were which recommend. Our 2 year warranty ran out in May 2024 4.5 months ago. Initially John Lewis told me to go to the manufacturer which surprised me because I…
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Amazon assigned wrong returns address so supplier didn't receive it and they want me to chase Evri
I returned a 9ct ring through Evri using the Amazon QR code to print my label at the Evri shop. After a week I contacted the seller to request my refund. He said he hasn't received it. I checked my tracking number and it said it has been received 22nd Sept @ 11.08am. The seller asked for the tracking number. When I logged…
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Price reduced after ordering months ago and product still not ready to collect
Back in June I ordered and paid a £50 deposit for an electric bike. It is still not ready to collect and the price has recently been reduced by £109. I asked the supplier if I would be paying the now current price but was told no, the price would the one at the time I ordered. I know this is similar to a previous thread…
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Amazon price error - partial refund denied
Hi all, I ordered this item as amazon had made a mistake with the price on their blue banner, meaning it should've been 64.99 but i was charged 94.99, despite having an email from their customer service representative saying I was entitled to a £30 refund they are refusing to honour my complaint, does anyone have a…
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PayPal Credit Refund - Refusal to transfer the £ back !?
After a quick search I can see someone else had a similar issue last month but there hasn’t been any solution... does anyone know where I stand from a consumer rights point of view, when it comes to asking Credit companies to transfer a credit balance back to my bank account? to put this into context, if you overpay on a…
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Hometree Finance and Insurance - help - left with no heating for over a month & counting
I will keep this as brief as possible: I have always had home cover - BG til a year ago, then Hometree since Oct 23. I had an issue with my hot water being slightly too hot so Hometree came out and replaced the thermostat on my boilermate in the airing cupboard. A couple of weeks later on the 9th September my 25 year old…
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Hillary's blinds, formal claim
I got a visit from a Hillary's salesperson back in Dec-23. She took measurements from my windows, and we decided on an order. She mentioned 2 weeks if I'm not mistaken for the installation. She said she had an excellent fitter. Who came and measured a few days later.When the time came for the fitting, the fitter was…
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Shed gone wrong
Hello everyone so I'm in a bit of a pickle I purchased a shed online and got someone to put it together I agreed £250 to build the shed Upon completion I noticed that a few things were not right 1. They didn't put the shed together properly, lots of parts are not aligned and there are gaps in where i can see the sky -…
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Mis-Sold Sofa - what are my rights please?
Help please! I'm looking for some advice. We have taken delivery of our new sofa today which we have waited 8 weeks for. We attended the store, with a diagram and sizes in hand as we were looking for a corner unit that didn't meet the standard sizes on offer. We were helped by an assistant who agreed we'd need a modular…
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British Gas Charges for Replacing Hive Hub
On a recent boiler Service visit (I don't have Homecare insurance), I mentioned my Hive hub was flashing green and the hot water didn't come on the day before because it was scheduled via the Hive (although I knew I could turn on manually). I had read advice on Hive how to get it going again (it was offline), but nothing…
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Refund on returns
I have recently had a battle with boohoo over a refund on my returns. I purchased 7 items in one parcel but none were suitable so I returned them all. They only refunded me for 5 items. I know I sent all 7 items back. I saw on this site that it has become common practice for boohoo to do this so I thought I must pursue it.…
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Currys promised exchange of Limited edition item then refunded instead, anything i can do?
Hi, i have an ongoing dispute with Currys where basically, i bought a Astro Bot Controller for my nephew's birthday (coming up next week) and when i received it Currys had done that thing they do where the just wrapped it strapped to something else in the order and put in a plastic bag, and it was badly crushed. As it was…
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Personal Fair Usage - EE 4G LTE Essentials Unlimited - Contract Issues
Quoted from: EE Pay Monthly Plan Terms and Price Guide. Effective from 10 April 2024 Unlimited Data Plans 50GB fair usage policy applies outside UK. Personal, non-commercial use only. If you regularly tether 12 or more devices, we will consider this non-personal use and have the right to move you to a more suitable plan.…
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Love Holidays - Vast difference in estimated cost - Unsure what to do next.
Hello all, First post here, from what I can see this is the right place please forgive if not and either move/remove. Apoligies in advance for the sheer length of this too, I'm feeling pretty worn down and I think partially need to vent along with seeking some advice. I'm writing this while away and somewhat finding myself…
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What are my rights?
Hey please help I purchased a £250 steam generator iron from Tefal. Just over a month later I noticed several faults. After lots of calls from me they collected my iron for a 10 day repair. However after 5 weeks I was still waiting for my iron. I called and was told they was waiting for a part. I said I want a manager to…
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Boiler repair
Worcester came and fixed my combo boiler in august, flat fee of £380, all good but I haven’t used the heating since until turning it on this weekend, it doesn’t work though hot water has been fine, Worcester say this is outside the 30 day window post repair (only just) and I will have to pay the £380 flat fee again for…
