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Can I reject this sofa as faulty?
I purchased a Marvella recliner sofa set from Sofology as their quality looked really good in store.However, 3 months later I was quite shocked when I received my sofas. Both the 3 seater and 2 seater have gaps between the seats and head rests where I can fit 1-2 fingers. Nothing like what their sofas in store look…
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Bought car from dealer. Orange dash light. Now read on...
The facts: Bought "SUV" from dealer in June 2024. Very happy with car, it's about 10 years old. Part cash, part PX, part finance, total around £8000 July, engine light comes on Advise dealer of this by phone. They say, keep us in the loop. Diagnostic check shows advisory that glow plugs might need changing in the future.…
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TV. Caught in middle..Sony vs domestic & general
Hello came here for some advice and help with my rights i brought a Sony tv 6 years ago from John Lewis retailer that had 5 year warranty. Unfortunately after it expired the tv broke down. But fortunately I had additional cover I had taken out with domestic and general to cover the tv d&g deemed the repair not economical…
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Problem with dishonest Lexus Dealership
I purchased a second hand UX 250H last year. They took advantage of the fact that we desperately needed a car due to the ULEZ. When we were shown the car it was in a dark room. Didnt realise at the time why the salesperson insisted on not switching the lights on. If he did we would have seen the scratches on the bonnet.…
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Car/warranty question
We purchased a 18month old Skoda from the dealer in April 2023 with 18 months warranty remaining. In September 2024 the engine warning light came on with s ‘stop/start error’ message and engine misfiring. Turning off the stop/start function solved the misfiring problem and got us home. We took the car to the dealer who…
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Formal complaint issued seeking compensation but how to escalate
Long story short, the kitchen wasn't installed properly and they took about 6 months to fix it. Meanwhile, they broke their own terms and conditions that states payments will be taken once a certificate of completion has been signed. Closest I got was signed one that had been edited to say it was not complete. I had no…
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Hotels.com assistance????
Good evening, I had my AMEX bank details scammed and then my hotels.com site taken over by someone else. Whilst on there, they cancelled 2 non-refundable bookings I had made. I have subsequently contacted the hotels and they have no more spaces left! I have tried to contact hotels.com via their chat system and keep getting…
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Plumber
Hello, I asked a plumber to replace a tap and sent pictures. He said he preferred to see it and have a proper look. He popped over on a Monday and gave a quotation. He said he would order the accessory needed that will be delivered the following day and he will fit it on Friday. It is already Saturday, The item was not…
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Faulty treadmill?
Back during lockdown (when all the gyms were closed) I bought a treadmill from Argos for £650. It's been used semi regularly since then (at least once/ twice a week on average) and I've never had any problems with it - if anything it performed better than some gym treadmills - until last week. Used it fine one day,, the…
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Faulty laptop.... Do I have to accept a repair?
Hi, I'll try to keep this brief so please ask if I've missed out info... Laptop bought late June. Online purchase. Opened 6th July and it would not switch on. I messaged the retailer on 6th July. They said it was a build up of static and sent me a list of things to do to resolve it. It came on. It worked a few times. It…
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Payment dispute
I bought a gift card and website crashed payment came off. The terms said usually it bounces back however it’s cleared by chase account and I had to raise a dispute. Company called Eneba and they are ignoring emails me. Surely they have to either A provide the gift card or refund. My account only shows the purchase I…
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Scottish Consumer Legal Rights (Small Claims Court) on Private Sale of 'Faulty' Electrical Appliance
Hi, I seek some clarification on the legal position regarding the sale of an American Fridge Freezer with Water Dispenser/Ice Maker. The fridge freezer was bought via Gumtree and was not viewed or tested at the point of pick up. It was not advertised as having any faults and the seller claims was working before sale…
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Wickes not taken payment from credit provider
I had a Wickes kitchen installation, and I purchased on By Now Pay Later terms with 9 months interest-free for 9 months, provided by Navouna finance. This 9-month period would start from the date the kitchen was delivered. The initial delivery date was in March 2024, (now October 2024), and I haven't had any kind of…
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Yopa fee
Greetings. We put our house on the market earlier this year with YOPA, after an initial flurry with one viewing within the first couple of weeks and the same people coming again to look. We have had nothing at all from them. Last week, we decided to take to property off the market as things are not moving at all. We have…
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Car broken down from issues before I got the car
Im having issues with my car I got on finance, it was a used honda with around 25k miles. I have had it for just over 6 months and it broke down, parts of the engine had to be replaced but this was covered by the manufaturers warranty, but upon replacing these parts they discovered there was crash damage to the condensor…
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Proving who you are - the other end
Octopus called me on Friday and then asked ME to prove who I am by giving the personal details I'm usually asked for when I call them. I said it was them who had to prove who they are not me and they said they couldn't talk to me about 'the account in question' unless I proved I was the account holder because of GDPR so we…
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Virgin media taking away channels
Virgin media has taken away TNT sports from my package and if I want it back they are saying I have to pay £18/month extra. It was one of the main reasons I went with the TV package, how can they do this? At the time it was included as standard and I have the official channel list with what comes standard with the Maxit TV…
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EV charger out of warranty but only broke after the company updated it.
I bought an EV charger from OHME 3 years ago. They no longer make this particular charger. It worked well until 2 days ago when it stopped connecting to the internet and so was no longer 'smart'. It does still charge a car but not how it is meant to. 2 days ago I also received an email from the company saying they had…
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Arnold Clark Faulty Car
I purchased my car last July. By the November a fault occurred. The fault persisted for over a year, with the car being sent to the garage 5 times to fix. Each time I was told it was something different that was causing the same issue. After 5 attempts at fixing the issue it's still happening. I've lost all faith in the…
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Could someone please advise me
I bought a second hand car, a 2018 Clio I bought it last month (sept 24th 2024) from an independent car dealer close to where I live, used them before for servicing etc. Paid by bank transfer, I traded in my car and my mums (total trade in was £5500 so made the rest up myself. Headlights were accidentally left on one night…
