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Lottoland withdrawls
Hi, i opend account with lottoland gambling 20/1/25 in my name but used my wifes bankcard , now they are refusing to pay me £70 winnins, at first they askd for weding certificate a but then after i sent this they needed more proof..i have sent bank statement plus morgage certificate and drivers liscence , everytime i sent…
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Should we pay?
In Saturday, whilst we were out, our neighbour called out a plumbing to unblock a drain in his front garden. He said there was sewage coming out and it needed to be done urgently. He has since posted a letter through the doors of all 3 properties claiming that each of us reimburse him for our 25% share. The compnay on the…
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Return faulty coat after 30 days
I bought a coat in Black Friday sales. Started wearing at Christmas. 2 months later the stitches have started to come out. What are my rights for returning to shop for a replacement. And what to do if they refuse
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Tado - New subscription for app
Hi all, I have been using the Tado smart heating system for a couple of years now and I find it great to be able to control the temperature of every room in my house independently. There's always been the option to sign up for a subscription service for a fee and get additional features - none of which really appealed to…
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Are car insurance company liable
Following a minor collision, my vehicle underwent repairs covered by the insurance provider. The damage was limited to a small front bumper crack and some damage to the fog and headlight assemblies. However, the repair cost was unexpectedly high, approximately £5000. The repair facility subsequently caused engine failure,…
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Tolerance of colour difference in brand new kitchen - my rights
Hi, we have a new build house and the kitchen doors do match the trim/edging. It is not even close and most people assume it is a design feature. The builder referred to the company and they've had 3 people out and have now said it is within tolerance and you may not get a perfect match. I understand that, but this is a…
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Insurance company refusing to refund
Hello! I'd like some help please I bought a ticket to comic con uk yesterday online and took out insurance on it. The cost is under £100. I've contacted both the advertiser and the insurance company asking for a refund. The advertiser told me to contact the insurance company who keep referring to their terms and conditions…
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Wall pushed over by neighbours land and trees
We own a brick boundary wall that has over the years been pushed towards our side by the higher land (Up to 1.5m higher in places) and trees on our neighbours land. They developed a property there in 2016 and raised the level of their land by 1m as part of the planning permission. Two yeras ago we had to make expensive…
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Car - Consumer Act
I bought a used car in 2023 and have had problems from day 1. I have repeatedly taken it back to the dealership (now Brayleys, was Westway Nissan Altrincham) but they have said repeatedly that all is ok. I have had independent diagnostics done and it appears to be a problem with the timing chain which is a very common…
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Requesting refund from Credit Card Company for holiday
We booked a house via Vrbo for a holiday in September, however, when we arrived the house was not as listed, dirty and lots of bugs inside. We contacted owner who said they'd send cleaners in next day but the biggest issue was 100s (not an exaggeration) of bugs and house not as listed. They wouldn't listen. We then contact…
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Child car seat bought from John Lewis in August 2022
Hello, I bought a £300 John Lewis car seat for my grandchild in August 2022 with a 2 year guarantee. This car seat is for a child for up to 12 years old.Just before Christmas 2024, I took the covers off to clean to notice that the headrest behind ( made of polystyrene) had split where the bolts are and the seat belts at…
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Can i legally be stopped and accused of shoplifting outside the store
On Sunday i was in a shop in a shopping centre. I bought nothing in the shop and left. I began walking down the corridor of the shopping centre to the exit of the shopping centre and a member of staff stopped me in the corridor of the shopping centre and asked to search me as he said i had stolen something. I am now being…
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Lebara malpractice?
I've got a contract with Lebara (Sim-only). I chatted to an advisor about a month ago, who gave me a discount code that he told me was x% off every month for six months. It worked on the first month... but on the second month the contract reverted to full price. When I contacted Lebara, they said that the first advisor was…
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Boohoo return missing items
Hi all. I’ve been using boohoo for years with no problems. I ordered 8 items recently. I kept 1 and returned the rest. I have had an email for a refund but 2 items are missing from it. They said they are going to check cctv but after reading some other stories it doesn’t look likely. I returned via royal mail so have…
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Fitbit sense and versa 3 overheating issues.
Hi, I have a fitbit sense that is purchased in December 2021. I contacted fit it regarding this issue of overheating and was informed that mine was effected by the problem. They decided to replace it (bonus) but the device they have replaced it with has had the updated software, this update will have a hige negative impact…
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Lifetime warranty claims from a company that will not honor them?
Hello to you all, I hope you can help guide me, as there is so much information out there that I end up with more questions than answers whilst researching my problem, hence joining the forum. Many thanks in advance. I bought a set of Target Darts in 2008, and they came with a lifetime warranty on the darts barrel, of…
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Faulty electric hob top. who pays the refit cost of faulty item?
Recently brought a new electric hob top online from a company. It arrived fine and was installed by a local electrician. However the display on it is not functioning correctly. After sending photos to the supplier they have a greed a replacement. Which I have received today. My issue is the new one will need to be…
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Problem with brand new Mini
Hello We purchased a brand new Mini Cooper on a PCP back in August last year. We picked it up from the dealer at the end of November, and everything was fine until about three weeks ago when we noticed a knocking noise from the steering. By this time, we had only had the car for about six weeks, and it had only completed…
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No fixed boiler
I called a heating company one that obviously tenders our plumbers, they charged £144 for a call out the arrived next day and could not find nor fix the problem on my boiler. they called two other plumbers for advice still could no fix. said it was one of two issues the circuit board or another issue. came the next day put…
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Different Warranty Period for the exact same item between Domestic and Trade purchase
I have been in discussions with the supplier of a Fireangel WiFi safe Gateway after mine failed (been in operation for 40 months) the online document for the unit which is clearly identified as a Model WG-2 Wireless Interlink Gateway.If you search online for a WG-2 specification you get a document that confirms it's a 5…
