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Returning a vehicle within 30 days Please help!!
Hi there, we purchased a used car via distance selling for my disabled son just over a week ago. The vehicle has developed a serious mechanical fault. We have written to the dealer advising that we wish to reject the vehicle under the 30-day rule (we also included a copy of an independent report we had done on the…
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receiving a LBA
I have received a Letter Before Action which is from an individual which I believe is probably a bluff. Should I get a solicitor to look at it and reply to it?
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Buying Digital reaading material online.
I recently signed up online to purchase a digital owners manual for a dementia clock that I had given as a present to an elderly relative a few months before. It seemed a simple transaction, giving them the model No., manufacturer etc. and paying 0.95 Euros (as I thought) for the manual. The next day I received another…
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24/7, missold me the terms of my policy when they installed a new boiler.
I’ve got an existing plan with 24/7 Home rescue to
cover any issues I have with my boiler, electric, pests etc. I currently pay £12.59 per month on this
arrangement. The arrangement started on 19/04/2024 and I currently pay via
Direct Debit every month. As part of my plan, I arranged for my boiler to be serviced
and this…
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Leisure centre membership end date issue
Hello On January 2nd this year I signed up over the phone for a 12 month contract with my local leisure centre starting immediately and paying by monthly DD. There was a special offer on at the time where January was free of charge so the first payment actually collected was on February 1st. Whilst I have been attending…
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Faded sofa (sofa.com)
I purchased a sofa in November 2023, and it was delivered in January 2024. Despite adhering to the recommended care instructions, the cushions have developed patchy and uneven fading. A technician visited and reported that there were no manufacturing faults found and the issues appear to be consistent with normal wear and…
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Christmas Dinner Money Refund
Hi guys. I just want to know if I can do anything regarding no refund for Christmas dinner cancellation. I booked for a family of six around august and paid a deposit of £60 via the phone. We decided as an family we will just have a Christmas dinner at home and phoned back to cancel mid October. I checked the bank account…
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Money Claims Case Issued Against Me
Hi All, I have been issued a money claims case against me from an accident that happened on 29/05/2021. On the above date the driver was stationary at a roundabout and so was I. They began to pull off and then suddenly braked causing me to very slightly bump into the back of the persons car. Unfortunately the screw from my…
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Retailer refusing refund of goods bought online due to signs of wear
Can someone please advise me what my rights are. I ordered some shoes from Net a Porter which I returned immediately as they were too large. Net a Porter are refusing to refund me claiming the shoes have been returned worn. They have sent me photos of some tiny scuffs to the leather soles. The shoes were tried on in a…
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Retailer Website (OFFICE SHOES) Critical Issue with Address Handling.
I recently ordered a pair of shoes from Office Shoes online and experienced the following issues that led to a personal loss of over £100. I'd love any advice about the technicalities of the issue or how to resolve... Here are the facts presented simply... * My parcel was not delivered to the correct address due to what I…
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Apple refuse to refund subscriptions I didn't purchase
Can anyone advise please? This situation is starting to affect my mental health I don't know how but apparently (unconfirmed) my 7yr old appears to be clicking things somewhere, somehow. I end up with subscriptions showing on my iPhone for skins and stuff. Some of these, however have happened when my son is at school or in…
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Package stolen from entrance
Ordered something from smyths and I got a notification when I was out that it had been delivered. Arrived back and the package wasn't there. It is a block of flats and I think it was just left in the communal area. I didn't specify for it to be left in a safe place. Often couriers will leave packages there even though the…
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Current customer / New customer deals - consumer rights?
I think I heard Martin say on tonight's programme that broadband providers advertise their Black Friday deals via price comparison sites as if they did otherwise, ie. advertise on their own site, they would have to provide current customers with the same deals that they are offering to New customers. Is this correct? My…
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Double glazing contract cancellation
Good evening, My husband and I signed a contract and paid a 25% deposit to a double glazing company last Friday (8/11/24), following almost 3 hours of 'hard sell' tactics from their rep. We had asked him to quote for a replacement front door and side panel. Starting with a ludicrously high quote he then phoned his…
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Purchased cooker online, significantly not as described
Hi all looking for some advice. I purchased an expensive range cooker online which was second hand, it was delivered two days ago however the cooker delivered is certainly not the one pictured in the original listing and is significantly damaged. I contacted the seller (who is a limited company) and informed him of this,…
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Payment of court costs- what is the procedure?
I recently successfully myself in person in the small claims track. The judge struck out the claim and awarded costs against the claimant as he had been unreasonable in bringing the case. I've received the written judgement which states that the claim is struck out and £x is payable by last week, but no explanation about…
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Online Consumer Right - Training Course
Hi Everyone, So I purchased a course online for my partner to help with his work on 7th November 2024 and it started on 9th November 2024, which was supposed to be over 37 hours over the next 3 weekends. The first day of the course, only 2 hours into the Zoom training we started to have internet issues and he was…
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broken chair
new to this so here goes at the end of august I bought a new fishing chair from angling direct instore. it was fine until three weeks ago I was setting up for a days fishing when for no apparent reason the welds holding the 2 front legs on gave way. cheesed off I took it back to the store that day and was told they can't…
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Nissan diagnostic
Hi, we had car issues at the weekend on the way from Essex to Devon with an amber light and car losing power on the many long hills in Devon with storm Bertie adding to the pain! Before we set off for home we got Green flag to check it. They did a diagnostic and found 4 faults including limp mode and glow plugs. The…
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One item out of several stock - refund?
Hi, I did a search but couldn't find anything similar. I bought 3 items online from a retailer. Item 1 at £15. Item 2 at £3. Item 3 at £1. Postage was £5. 3 days later I received an email to say item 1 is out of stock so they've refunded it. They have sent items 2 and 3. However, I would have preferred a refund for all…
