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How to cancel a diesel emissions claim
I hope this is in the right place as I am new to the forum? Two days ago I was coerced into signing up with a company to represent me in a claim against Mercedes Benz over the diesel Emissions scandal. I have no information as to who the company is or how to get in touch with them as the only information I was sent was a…
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Appliance Written-Off
Hello all I’d be grateful for any guidance on my situation and what
appears to be a stalemate on my efforts with Hotpoint. The facts of the case are as follows: - * The unit is a fridge-freezer priced at circa £450 and bought some 7 years ago; * The appliance has irreparably failed and considered to be a write-off; * The…
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Dud Samsung TV
In 2022 I decided to splash the cash and buy a Samsung QLED TV in the hope of getting a decent TV that will last for many years. How wrong I was. The model was a QE50Q60AAU which recently broke down . Two different repair firms including Samsungs own authorised repairer diagnosed the problem as being related to the screen…
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Concert merch faulty
hi people, I took my daughter to a concert last week in Birmingham. Melanie Martinez. She purchased a dress for £210. (Don’t get me started on the price!! 😆) On getting home the shoulders are have come away from around the arms. I have contacted their merch store and their response was all sales are final on the day but…
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My health club issue and rights
In June 2024, I joined a health club with my two daughters, ages 14 and 13. The admin encouraged us to buy a full membership, allowing us to take swimming lessons without a waiting list. He also confirmed that the price would be half if we joined a private trainer. We signed the contract for one year based on what he said.…
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Waiving right to 14 day cooling off period?
I recently completed a takeover from the previous owner of an home alarm system on a new property. Having signed on the 14th, with 'installation' on the 22nd, I served notice to cancel on the 27th, 13 days. Nothing was installed on the 22nd but rather just the system reset and I did pay an engineer callout charge and…
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Company not replying to refund request
Hi I placed an order for some clothes from Twentytwo Supplies on 23rd August for £365.49. I received the order on 13th September. Unfortunately the clothes did not fit so I requested a refund within 14 days as stated on their website but I am not getting a reply from them. I sent a message on instagram on 16th September…
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MacBook Purchased new at Argos but 2nd hand, now £750 fault
So I purchased from an Argos store in Feb 23 a MacBook Pro M1 2021 16BG 512GB for £1749 (still have receipt with date). I switched it on in Feb 23, set up Apple iCloud etc, used it 2-3 times for an hour or so … then put it back in its packaging and box on my shelf. Used it once / twice September 23 and didn’t use again…
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Leaking roof caused by builders not making watertight
I'm currently having a wrap around extension built on my bungalow as well as a porch. Its started to rain heavy. A leak has occurred at the back of the property in my son's bed room where the join of the flat roof meets the bungalow roof (I have a picture they haven't replaced a load of tiles so there is a massive hole…
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Cancelling a workman
I’m hoping to get advice and probably a little bit of validation. We recently got a quote for some plastering last week but I have rung up the day before work is to start to cancel. My reasons were that he asked for an upfront payment for materials. I have been stung very badly before regarding shoddy workmanship and alarm…
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Third Party order > Personal assets next?
Hi, I've had a tradesman (with good reviews) give me the run-around, Take £2.4k up front for materials (landscaping), turn up for 2 days work clearing.. no materials delivered then fob me off. Claimed illness, offered a refund and stopped replying to messages. I gave them time etc then applied online (they did not defend)…
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Will dfs replace mold damaged soda??
Hello everyone.In 2022 I bought a £2000 corner recliner sofa from dfs. Last autumn, we had a massive leak at home that caused a lot of mold in the property. My housing association replaced the flooring, tiles and and repainted affected areas.Shortly afterwards, I noticed my sofa was covered in mold spores in many areas…
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Venue cancelation deposit rights
Hi All After some helpful advice, I'm just checking if I have any rights to claiming a room hire deposit back? We booked a venue for March 2025, and it cost £500 to hire, which we now need to cancel due to unforeseen circumstances, we signed no paperwork, and received no T&C's, just and email from the venue hire, which…
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Amazon changed the return date
I can’t believe what’s happening with Amazon today and wonder if anyone has been through similar. I ordered two handbags a while ago and arranged to return them the other week. I haven’t been well since so kept an eye on the date and it said send by 23rd September so I took them to the post office today. Im pretty sure I…
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Stonebridge Colleges
Hello, I’d be grateful for some advice. I started a course with Stonebridge and was over half way through. Due to different reasons, I was concerned that I would need more time and wanted to know if there might be a time limit on the course and contacted my tutor for advice. She informed me that “as a private learner there…
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Consumer rights?, charge back or section 75
I booked a holiday to loret De mar with on the beach. One day before travel I noticed they had changed our hotel. I clicked on a chat thing on there app and was advised the are double confirming I would be staying in the hotel I booked, and advised that it was a system issue but everything was alright. I then turned up to…
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Boohoo refunds - claiming item not returned
Hi, I recently returned a parcel with 3 items in to boohoo. I received a refund for 2 of the items and questioned why I wasn’t for the third item - the most expensive of the 3 and worth £32! They have replied claiming they checked the CCTV and found only 2 items were included in the parcel and so they will not be refunding…
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Car repairs and my rights under the Consumer rights act
10 weeks ago I called out the RAC when I couldn't get my car in gear (its a Citroen Grand Picasso 2014, semi auto). The RAC confirmed that it had a gearbox fault, which was pretty obvious given the fault signals on the dash! He couldn't say exactly what the problem is but advised that I should have it properly diagnosed by…
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Builders who seemingly ride horses........
I hope this is the correct section, I'm after some advice for a friend (she has no idea I'm on here). I don't have a huge amount of info but here goes. My friends' Mom has employed some builders over the summer to rebuild/renovate her kitchen, I can't say for certain where she found them from but they are supposedly…
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Item Replaced but Old Item not picked up
I ordered a mirror from John Lewis. It came damaged and appeared to have been a return from another customer as bits were missing. John Lewis replaced it, but failed to pick up the old mirror. I have chased them on several occasions asking about picking up the old mirror. I have been ignored. The mirror is rather large,…
