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Bought a used car looked fine then scratches appeared after rain had washed polish off
Hi bought a used car from a dealership paintwork looked fine it was dry sunny day. drove home in started ti rain next day car is all scratched local repair shop said was covered up with some coloured wax/ polish to hide the scratches. Complained to seller, initially denied this. Then has offered to buy car back but 300…
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Small claims when change of name/owners
Long post but I need to get this right. I was just about to take a building company to small claims court for a refund - they had a chance to redo the work but ignored me. But something has just changed on Companies House. They were called “ABC GB” (not their actual name) with Director A in charge when they did the work.…
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Returning a Rent To Buy Vehicle
I signed for a 5 year rent to buy contract for a private hire vehicle from a company that specialises in renting vehicles for private hire. The cars are usually brand new but this particular one had a few hundred miles on the clock, so almost new. I have had the car for a few months, paid a 3k deposit and weekly ongoing…
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What Can I Do? Suspended - George Account, Asda Account & Asda Rewards Account!!
I returned items from a few George
orders during August 2024 and when I did not receive my refunds, I telephoned
George on Monday 16th September 2024 and provided them with all the details
they requested - order numbers, details of returned items, reason for returns
and return receipt IDs. The person I
spoke to said I…
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LG TV, Not fit for purpose.
65” LG TV 2023. 3rd June - Bought from LG direct for £587 delivered and left in box. 8th October - Stopped working. Collected by LG engineers from 70 miles away. 8th November - Returned & told was working fine. 27th November – Stopped working, again. I requested a replacement, was told it needed Engineers Report. 12th…
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Car seat
I bought a car seat from Mama and Papa's and they said it was compatible with our car. We tried to fit it and eventually after almost broken fingers and back - it did fit, however it should not have been so difficult. Contacted M&P's and they said to return it to a shop - and their assistants are all trained re seats etc.…
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Delivery problem from Amazon Marketplace
I waited in all day for a 'phone that did not arrive. It eventually turned up two days later... and the on-line tracking did not give any relevant information. This is the kind of thing one expects from Evri, who turned out to be the courier responsible for the delivery. I would have chosen a different merchant had I known…
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Everything being online with apps these days
Just looking for some feedback and experience on this. I used to gamble and won two big wins and they closed my account. My bank stopped me using apple pay recently and still not fixed this. I have heard of people being kicked of apple and Disney too. In an age where we bank digital and watch movies digital this is a…
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Tablet from Amazon not fit for purpose
We bought tablets from Amazon in July. They're awful. One in particular is faulty - keeps restarting and then getting stuck in reboot mode. Amazon claim there's nothing they can do. Are they right?
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Amazon Return Method too small for size of item, what to do?
I recently purchased an item from a third party seller on Amazon. It arrived today undamaged, but unfortunately I've had to initiate a return. The seller has provided a Royal Mail returns method, even though it was delivered to me via DPD, and Royal Mail won't accept a parcel of this size. I've messaged the seller to…
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POP telecom - security
I am concerned that I received a user name AND password in the same email from POP telecom, this doesn't seem very secure to me. I logged on expecting to get a message to change my password straightaway but I didn't and although I hunted around I could not see any way to change it, except for the Invoices portal. Surely…
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Amazon court case
Hi, I am a newbie here and would appreciate advice from consumer rights experts. Two years ago I purchased an item on Amazon Prime Premium. I chose a premium delivery service as it was crucial to receive the order by a certain time. Amazon failed to deliver the order and issued a refund 3 months after the order was…
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Lack of protection with (all) eBay trades?
On the basis of my experience I have come to the conclusion that with eBay purchases, excluding the limited eBay moneyback option, in practice you wave goodbye to any warranty or guarantee in return for what is often a better price than what is on offer from High Street retailers. When I have asked eBay vendors about this…
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Faulty new laptop
I bought a new laptop in May this year - HP Spectre x360 14. It frequently locks up. Nothing works at all and the only option is to do a forced shutdown by holding the power button. I don't recall exactly when it first happened but at first it was just occasionally and I didn't pay that much attention. Now it happens more…
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Unsuccessful return - Robert Dyas and DHL
So I bought a few things online from Robert Dias for the very first time and the items came in different days / deliveries One of the items was a small area rug. It cams super late and was not trackable at all. When it finally arrived I had already changed my mind about it because I had then changed my curtains and…
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Bank statement as proof of purchase
Hi, I havent got a receipt but purchase is on bank statement. I will email a copy but do I send it in its entirety or should I blot out any specific information ? They also ask for last 4 digits of bank card too.
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Claiming lost deposit under the new banking scam rules?
November last year I paid a £3000 deposit on a pinball machine
that the supplier was offering, only to be told that particular model was sold,
but they could get me another one from The States (USA) OK, I went along with that, but various excuses were made as
to why “my” machine hadn’t arrived in the UK, but being a…
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Received Faulty Foot Stool from DFS, Need to know my rights
Hi few months back me and my wife went to DFS Oldham branch, we spoke with one of the staff there. After taking measurements from me, he advised one sofa fit for according to our measurements and which were liking. When order was delivered it was fully covered with packaging. Installer checked the area and explained that…
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Have rules changed for Small Claims?
Is the complainant now liable for the defendant's legal costs for the Small Claims Track? Was this changed because of a large number of badly planned complaints? I also thought that the six year limit began from the last time the parties were in communication. I've seen posts that suggests it is from the time the problem…
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Tinned food - rotten - How / where to complain
A bit of advice please on behalf of my mother , she bought a tin of tomatoes a couple of days ago from a well known high street supermarket.. She opened it today to use in a family meal only to find what looks like black sewer water inside ( the stench is unbelievable ) .. The date on the top is in date but never seen…
