-
Issues with Currys instant exchange
Hi all, I bought a mini freezer from Currys/Logik about two weeks ago, it arrived last week. Every 20 mins it makes loud noises for about 10 mins, even if it's on the minimum setting. Louder than my large fridge freezer. I spoke to Logik yesterday who told me (after I gave them the product code) that it's faulty and…
-
iD Mobile again
I posted here a few weeks ago regarding a new iPhone - when we received the parcel (delivered by DPD) the Apple box was empty. Someone on here mentioned that the risk doesn't pass to the consumer until the goods are delivered and the contract with DPD is with iD Mobile, not ourselves. Four weeks on and having gone through…
-
See Tickets only selling in bundles
Hi there Trying to buy gig tickets on See tickets but the only option available is the ticket+CD package. Ticket only isn't being offered - are they able to do this? Surely they clearly have the tickets if they can offer them with CD for a higher price (and I don't need the CDs - I'd potentially keep one but both my…
-
Bathroom Refit & credit agreement pending complaint
Hi Apologies if I’m repeating other threads but I couldn’t quite find one to ‘fit’ Contracted with a high street company to do a small bathroom refit in September. Bath to walk-in shower, new loo & sink, flooring, waterproof wall boards etc. They undertook to supply the goods & subcontracted to an installer. It’s been a…
-
Faulty item - refund rights.
I purchased a microchip cat feeder from Zooplus on 6th Jan. It cost £114. I received the package on the 8th. I contacted Zooplus on the 6th Feb to inform them the item isnt working properly (constantly low battery flashing despite changing them three times so far) and the feeder doesnt close after my cat has walked away,…
-
A debt is owed to me, can I sell this to a company?
Hi all, apologies if wrong group, last year I won a CCJ against someone for over £1000, they refused to pay it, so got DCBL (waste of time) involved who couldn’t recover the money. I can’t afford to keep going to court or paying companies to try and get this money, but I also don’t want him to continue to get away with it.…
-
HUMAX NO LONGER ALLOWING ME TO USE MY 2 FUNCTIONING WEBCAMS - THEY ARE RETIRING HUMAX EYE
From 6th August 2024, your Humax Eye will offer * No live streaming * No video recording on motion detection (if applicable) * No software updates * No security * No support
-
Section 75 question
I think I have learnt a lesson today regarding section 75. I paid a deposit with my credit card towards an item worth £35k. I wrongly thought I could claim the £30k covered by section 75 but it was brought to my attention by the credit card company that as the total cost of the item was over the £30k limit section 75…
-
Solar panel Miss-sell
I had an installer supply solar + battery last year. The installer quoted for the complete system and the relevant paperwork from the regulatory bodies. Turns out that the paperwork is not valid as he wasn't actually accredited, only his electrician held the accreditation. I would have needed a direct contract with the…
-
Faulty van
I purchased a 2018 plate van from a local Trader on 20-12-23. On the 6-1-24 I had the engine management light appear and information to say I have an engine fault. I asked my garage to do a diagnostic test and 5 faults appeared. The trader where I brought the vehicle from agreed to repair it, which I gave them the benefit…
-
PayPal's ruling
It's literally regarding this post. Website claimed my returns are just empty boxes!!! — MoneySavingExpert Forum After negotiating with PayPal for about one month, it still doesn't go anywhere. Both me and the seller were asked to provide more supportive documents like twice, and we both did. But PayPal still labels this…
-
Fridge freezer failed second time in 2 years
Hello all, In May 2022 I bought a Fridge freezer from Currys. It was quite a budget model (£229 at the time; same model is now selling for £309). In January last year (2023) the freezer stopped working, I called Currys and they sent an engineer round. The engineer said it would not be cost effective to repair it and Currys…
-
Emirates - lost luggage and appalling customer service
Does anyone else on here have experience on how to escalate a complaint regarding an airline (in this case Emirates) and their (lack of) response to multiple calls and general lack of communication? Seemingly there is no one at Emirates that takes responsibility. It's regarding lost luggage (happened December).
-
PAYPAL Dispute
I tried to order some goods via an online retailer. I completed the retailers order form and clicked on payment method. I entered my credit card and was then re-directed to my banking app to authorise the payment. However on the banking app it was a different amount to a different retailer. I declined the authorisation and…
-
finance company or dealer
If you purchase a car via a dealer for alot of money (around 21k) and the car is part financed and part cash and after 3.5 months the car develops engine failures - who is responsible for fixing the issues? The dealer has refused to fix the faults or accept any responsibility - not once even attempted to help. i have fixed…
-
Couriers refusing to take responsibility
Hi readers Really hoping someone can give me some advice. I recently sold an item on facebay worth £250. I arranged a courier (Evri) through ParcelCompare and while the item shows as being on the doorstep, the item was subsequently stolen as shown on neighbours CCTV. The doorstep was not a safe place nor did Evri attempt…
-
VAT Invoice/Receipt
I am not VAT Registered but do need an old VAT Invoice/receipt for kitchen appliances purchased for a business, (laptop died along with my invoice). I have managed to find the exact date of my purchases from Currys, (from a credit card statement),but have I phoned, used their webchat on numerous occasions. I have been told…
-
Boiler Rights in New Home
Do I have any rights on this or do I just take the hit? I purchased a home 6 months ago. The previous owner had a Worcester boiler installed on 15/4/21 by British Gas. In the paperwork left, I can see the guarantee is for 60 months and a condition is that it’s serviced annually. I have paperwork for Feb 2023 but nothing…
-
Google Store Nightmare - in desperate need of help!
Hi there everyone, so sorry to bother you all but I really need some help! I had a Google pixel watch that stopped turning on one morning so I contacted Google customer service who said they would organise an exchange. The way it works is that they send you a new watch put a hold your account for £239 and then remove the…
-
Experience voucher expiration - can I do anything?
I have a few experience vouchers that were brought for me just over 12 months ago, which have now expired. I completely recognise that it was my responsibility and I should have acted sooner so please be gentle with me. We've had a really tough year as a family, and that's not said lightly, we really have been through the…