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Item Replaced but Old Item not picked up
I ordered a mirror from John Lewis. It came damaged and appeared to have been a return from another customer as bits were missing. John Lewis replaced it, but failed to pick up the old mirror. I have chased them on several occasions asking about picking up the old mirror. I have been ignored. The mirror is rather large,…
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Return of item without box
Good afternoon, I see historical posts on this issue but nothing recent so I am keen to check. I bought a television amazon via one of the sellers. It has a fault, and I want to return it. As its a huge tv I didnt store the box or packaging as it was huge. The seller now wants to me to "adequately" pack it up so it doesnt…
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Boohoo.com refusing refund for missing Item
I am absolutely disgusted and appalled by the customer service I have recieved from Boohoo! They have accused me of being a thief and a liar and I am very upset and angry over this. I placed an order for 5 items totalling around £100 - the majority of the order was no good as the bottoms are all way too long. When…
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AirBnB booking credits
Has anyone else also had AirBnB refuse to refund your booking credits when closing down your account? One thing is to keep booking credits when your account remains active to make a new booking. It’s a whole other matter to have AirBnB refuse to refund those credits when you close down your account and can’t use them for…
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Moved: I missed a Ground Rent payment
This discussion has been moved.
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NEXT won't refund my return.
I bought some trainers online on 9th August. NEXT couldnt deliver these fir some reason and asked me to ring them which I did. They cancelled that order on 12th and reordered on 15th and refunded my delivery fee as an act of goodwill. The trainers arrived o the 16th and I didn't like them so I returned them to the store on…
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Consumer right - new build redrow faulty patio door out of warranty
Hello I am looking for help on my rights regarding out bifold patio doors. we moved into the house (brand new) December 2021. summer 2022 - we had to have someone from redrow come out to fix the bifold doors because they wouldn’t open (we couldn’t get them to budge) the guy who came out said he was the one who installed…
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Need to cancel swimming lesson
Hi everyone! I just wanted some advice. I recently enrolled my 4 yr old daughter for swimming lesson. She loved the sea when we were on holiday. On her first lesson, she was so scared and would not stop crying. She says that water is splashing on her face and the pool is too deep. She was also scared to drown. Now she dsnt…
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Confirmation of receipt of payment for small claims court
Hi, I won in Small Claims Court over 2 years ago and got paid immediately. I got a letter from court that Defendant is seeking a Certificate of Satisfaction and want receipt of payment. There isn't a form or any instructions on how I make the confirmation. Should I just write a letter back to the court? Thanks
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Airbnb
Hi Without going in to the detail I’d like to take Airbnb to the small claims court. I live in England & they given a service address in Dublin- can you use small claims instance? They do have an office in the UK as I found one online. They’re very devious & I don’t want them to have a reason to reject the summons. Many…
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Courier caused damage - Retailer wont help
Hi, im stuck in a dispute with a mattress company. On delivery the courier smashed our outdoor lantern (with my wife as a witness). At the time the delivery man took some photos of the damage and told us to contact the company we bought the bed from. On contacting the mattress company they told us the delivery company have…
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Music magpie rental help!
Hi, I’m looking/hoping for some advice? I had a rental phone from music magpie that recently came to an end. I returned the phone on Monday which was slightly damaged cosmetically (crack on back). Yesterday I had a notification from the bank to advise that they had attempted to take £301 from my account. I contacted them…
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I've been an idiot... intensive driving lessons
I was medically cleared to learn to drive in October last year. I joined waiting lists with about 20 driving instructors near me. By April, I still wasn't getting to the top, and being able to drive would be life-changing for me, so I started looking at other options. In early May, I saw an advertisement for a driving…
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Uber Eats blocking my account
Hi everyone, I need some advice. At the beginning of August, two transactions took place via uber eats, while I was on holiday, to an address in Manchester. I immediately contacted my bank and cancelled my card and the money was refunded to me (around £35 in total). When I returned from holiday, I noticed my Uber account…
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PayPal chasing a payment I never authorised
This may be a long one... so apologies. Some time over the summer I noticed I had no mobile reception. I was on holiday with the family so wasn't too bothered. My husband on the same provider had reception. The following day I visited a shop belonging to the provider and I explained the problem and was given a new sim and…
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Lay-Z-Spa Vegas Hot Tub - Known Manufacturing Fault
We bought the Lay-Z-Spa Vegas Hot Tub in June this year via Amazon. The tub has developed a major fault despite having very limited use. The liner behind the bubble ring has broken and water has seeped into the inflated wall. I found the Lay-Z-Spa Owners group on Facebook and discovered that the Vegas model is known for…
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Red Letter Days
I had a voucher for a 'luxury weekend break for two' which when I originally searched, lots of good hotels came up as options. However, time went by (including the pandemic) and I extended my voucher 4 times. When looking for a break now, only B&B's and dodgy dirty looking hotels crop up. One hotel only charges £30 per…
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Section 75 - no receipt
Hi, looking for some advice, I bought a floor for my house for just over £3k, and 95% of it has been fitted, but they are fobbing me off constantly with regards to coming back and finishing the job. (they need to do the trims) I have an email trail showing that they are "passing me to the bookings dept" but nothing ever…
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Moved: Parking Fine for "Breach of Contract"
This discussion has been moved.
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Kitchen Worktop Cracked. (Sheridan, Benchmarx)
We had a new kitchen supplied through Benchmarx and fitted by our own builder. The worktops were supplied by Sheridan through Benchmarx. Sheridan came out and measured for the worktops, took photographs and compiled a template for the worktops. (Even with all that they made one too small.) The worktop is Apollo Slab Tech…
