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Tinned food - rotten - How / where to complain
A bit of advice please on behalf of my mother , she bought a tin of tomatoes a couple of days ago from a well known high street supermarket.. She opened it today to use in a family meal only to find what looks like black sewer water inside ( the stench is unbelievable ) .. The date on the top is in date but never seen…
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Robert Dyas
Ordered a £330 garden sofa on the 6/6/24, delivery section of the page said delivery would be fulfilled by 13/6/24. Box 2 of 2 was delivered fine. Box 1 of 2 has not made it to delivering courier. Have corresponded with Robert Dyas and the delivering courier (who confirm that box 1 of 2 has not been delivered). Robert Dyas…
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Excessive handling charge for returning unwanted goods
I bought 35 downlight at a costs of £320 from an online retailer. I discovered after I received them that they do not fit the holes in my ceiling. Therefore I wrote and said I wanted to return them. They told me there would be a 30% handling charge and I should have checked the size with the details on their website. They…
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Who's responsible
A dishwasher was delivered 3/10/24 Upon opening I find it's damaged. I messaged and phoned several times regarding this problem, refund accepted yesterday, my biggest concern is it's been over 10 days for them to collect faulty dishwasher last week they asked me for dates I'd be available Expecting a date for collection…
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Fraudulent Klarna Purchase of Gift Cards
Hi My email was very recently hacked and so I changed my passwords but as I hadn't used Klarna in a long time I had completely forgotten I had an account with them so didn't change anything there. Today there were two transactions made using my Klarna account to buy two gift cards, one for £150 and one for £250 and they…
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O2 Switch Up - Losing £800+
So I have used the O2 Switch up service online, I have returned my phone which was in perfect condition when I sent via Royal Mail, it was packaged better than how O2 do it. I have photo evidence to prove it. I have now been told that the phone has a broken screen and I will only get £43.60 back for a Samsung Fold 5,…
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Builder will not return my deposit
I saw an advert on a local Facebook group for a builder and requested a quote for a small garden job and sent him a video of the job needed,The price was reasonable so I agreed and he requested £105 for materials up front, which I sent him by transfer from my bank account to his. The following day he asked for more money…
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Rental Car Charges - France - Europcar - Charged for Damage Not Caused
First post here but need help. Long post but will try to summarise. - Rental Car from Europcar Nice France - Noticed very minor damage upon collection which was not on the documents. Videoed damage for my own records. Car collection was independant with no Europcar staff. - Upon returning veichle damage was discussed with…
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How to check if diesel engine is eligible to claim
Can anybody help advising me as to how I check the VIN number on my diesel car is one of the engines eligible to claim.
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Sofology- Reject consumers right
We received a sofa and two recliners chairs on 11th October 204 When delivery the men left we tested out the furniture and we were very unhappy with it* 1, Furniture arrived with wrinkled loose fabric, which will get worse overtime. Sofology reply to our complaint - Wrinkles will come if we “Plump and Clump” I had no idea…
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Can a retailers Purchasing T&C's supersede UK Consumer Law?
Hello all, Just a quick summary of the situation. We purchased 2 toilets from a well known DIY chain on 4th September on our Mastercard. We were advised when purchasing that this would be a sub-supply from one of their trading partners and would be delivered to us directly. They duly arrived. We had arranged for a plumber…
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Uniqlo have my return but not refunding
I returned an order to Uniqlo via Evri, which they arranged. I returned it within the returns period and I have the tracking information which says it arrived at Uniqlo. I also have emails from Evri staff saying it arrived at Uniqlo. Uniqlo are saying they never received it and are refusing to investigate it as I don’t…
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Refund from on the beach
Hi all, I recently got married and booked our honeymoon through On the Beach. Unfortunately there were some issues with our hotel which were not advertised on the website so On the Beach have agreed to provide us with a 20% refund. It has been allocated to my account but states it can only be refunded to the card/account…
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Natuzzi sofa report correct ?
Please help ! The report from Natuzzi is correct ? Leather is normal ? On inspection of he Two-Cushioned 3str Std sofa in leather - the customer is unhappy with what thecustomer perceives as different colours in the panels. This is an optical illusion created by different grains from panel to panel - the heavier the grain…
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Vinted and Yodel missing parcel
Hi all, My husband sent a package via Yodel. He took the Vinted generated barcode to the Yodel parcel shop, it was scanned, the label printed and off he went. The shop did not provide a receipt. The tracking did not update and stayed listed as "Booked" on the Yodel website. I contacted Vinted and they asked for proof of…
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Sk:n Clinic Liquidation
I’m hoping someone can offer some advice. I was a patient of Sk:n who have recently gone into liquidation. I took out finance with them for a course of treatment and have only received 3/8 treatments before they have closed. The finance company are asking me to continue payments despite me having no way to complete the…
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Amazon Third Party Seller Return
Purchased an eBike 17/09/2024, from a third party seller on Amazon, using "Instalments by Barclays". c. 10 days ago I checked on delivery, there was an issue, so I raised a query, no response, so I raised an A-Z. Seller responded within 24 hours of A-Z (quelle surprise), sent me an image of a box "somewhere", which they…
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Lead Academy t/a Global Education Explore Ltd - Service Concerns
Hi, I was wondering whether someone may be able to assist with my query. In June this year I enrolled onto some courses with an online education provider Lead Academy t/a Global Education Explore Ltd. The reviews seemed ok on trustpilot so I thought they are a legit company. Anyway once I completed the courses I didn't…
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The Range and their refund policy
Okay, some of this is on me to some extent but I bought a 1080p video camera from the range for £16.99. I was fully aware it wouldn't be great but thought it might do a job for something. So I didn't realise it was via one of their third party suppliers on their website (wouldn't have crossed my mind it didn't come from…
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Warranties transferable to new owner flooring LVT
Does anyone know if a warranty with a company who sold an LVT flooring product is transferable to the people who want to buy your house. Is the manufacturer of the product supposed to honour the product warranty irrespective of the owner or who purchased the product? Is the company who provided the product supposed to…
