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Outdoor events - weather cancellation or curtailment
I'd be interested in any opinions about the legality of the following situation..... I attend a number of outdoor events each year which are vulnerable to cancellation or curtailment due to weather. Although you can pay at the gate, if tickets are still available, some sell out so if you want to be certain of getting in…
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used car stress
Why is it so hard to find legal advice for consumer rights? Tried citizens advice and all they came up with was contact the seller, already past that. Had email from their solicitor refusing to accept my short term right to reject car. It was purchased as a gift for my son's 21st birthday. After buying car I had it…
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Refund issue with part exchange bike
Hello. I bought an e-bike from Halfords 2 weeks ago and it has sadly failed. Halfords have kindly offered a full refund however that's where the issue lies. The RRP of the bike was £2899 and the promotion at the time offered a 30% reduction in exchange for my bike, a Boardman Carbon racing bike. I paid for the balance with…
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Retailer not collected item, who's responsible??
Hi, so I ordered 2 fairly expensive outdoor chairs (£120 each) from a well known large retailer online. One broke under normal use within 2 days. Communicated, and retailer sent a replacement out citing we'd need to dismantle, package and return the broken one (not an easy feat given the assembly!) It's now been 2 weeks,…
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Cancelled magazine subscription
I purchased 2 subscriptions 2/4/2023 from Hearst Magazine. They were on offer at 3 for £3, with the subscription renewing every 6 months. Both of the issues started in June. Hearst Magazines have already renewed the subscriptions for the following 6 months on 22/6/23 and 26/6/2023. I contacted Hearst customer services by…
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Morphy Richards Steam Generator Iron Faulty
I bought a stream Generator iron from Argos in September 2022, a few daus ago the generator packed up and I took it back to Argos, who told me that I needed to contact the manufacturer, I said that as my contract is with Argos they are duty bound to sort out the repair or replacement, I can opt for them to sort it out, to…
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Change of performer at comedy gig - any right to a refund?
We booked tickets to a comedy 'festival' about 6 weeks ago. I say 'festival' as it's an evening event with 3 comedians plus a compere - taking place tomorrow - so basically a comedy gig for a specific comedian plus support. We booked because we wanted to see the headline act. We have heard of one of the others, never heard…
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Item bought online had lower price ticket when delivered
I recently purchased a pair of trainers from Adidas at discounted price of £60. When I received the shoes, one of them had a price ticket of £36. Contacted Adidas and they dont want to know about it saying that must be a warehouse error. Waiting for a Customer service manager to call me.. sometimes. Should they refund me…
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Elderly relative ripped-off by builder.
An elderly relative has given £9000 to a builder to carry out some work at his home. After the family spoke to other traders known and trusted by them it was clear that the price was seriously extortionate. No work has yet been carried out and the builder has been asked to refund the money and cancel the arrangement. In an…
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AXS no option to transfer my cash!
I purchased and resold concert tickets via AXS. I have been told via email that the tickets are sold and the concert date has passed more than 10 days so I can now transfer the money into my bank account. I've logged on via laptop, mobile (desktop version and via the app and followed the steps it tells me however: It says…
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Chargeback Rules - COVID-Delayed Event
I bought tickets to an event in Belgium back in March 2021. The event was originally meant to take place on 10-11 July 2022, but due to COVID was postponed a couple of times. The last postponement put it back to 23-24 September 2023, which would be fine but for the fact that the company entered radio silence and hasn’t…
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Issues with Learndirect - help/advice required
Hello, I am new to forums, I'm not even sure I have chosen the correct category. I need some guidance if anyone can offer any please? We signed our Daughter up for a 2 year GCSE with Learndirect. All was going well until just after she sat her mock exam in late December. Since this point she has not been able to access the…
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SAD FART - can customer request replacement rather than refund?
Hi all, Minor question - I have a bath mixer tap that is now faulty, which I managed to purchase in a sale 2 yrs ago (£60). I have been in touch with the company (all very friendly), and they have offered the refund of £60 no problem. The issue is, the tap is now discontinued, so if I just took the refund, I would need to…
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Section 75 or chargeback protection on payment to bank account.
Recently stung by company going into liquidation, but in that case I paid by credit card so was protected and got my deposit back. New company doesn't accept card payments, only transfer to bank account, and looking for a way to protect my deposit. Looks like PayPal 'direct to bank' will hit me with credit card cash…
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Gym closed for for refurb - can I cancel?
I'm a member of Virgin Active and my branch has closed for 3 months for refurbishment. The email they sent said: While the club is closed we have a few options for you to choose from: - Upgrade your membership to include access to our premium clubs. - Freeze your membership at no cost to you whilst the club is closed. - If…
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Hairdresser overcharged me
Hi looking for some advice. My hair dresser has charged me for 90 new extensions but there are only 80 in my head so they have overcharged me. I have had 4 people 2 of which are hairdressers count them yet my own hairdresser is refusing to count them saying the fact I say there are only 80 is “hearsay” and won’t refund me.…
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Concert Ticket - Refund?
My youngest daughter's friend - 15 years old - was tasked with buying tickets to one of the Taylor Swift concerts for the 4 pals. After rejecting the first 4 offered, she tried again thought she'd secured 4 great seats and bought for £660. She's now realised that she's bought 1 top-priced package for that price. The way…
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Recording of telephone conversation with permission
hi there I am seeing conflicting things online. We rang a company to come to look at and fix an electrical appliance. We are disputing the overinflated bill. He says he has proof of us agreeing to his rates as he recorded the telephone call. We know that his claims are nonsense and look forward to hearing it, but is it…
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Car parks
I believe that our number plates and it's information is private and is kept by the DVLA. And can ONLY be used by them or given to the police in cases of crime. So are the DVLA selling our personal information to Air ports, supper markets an ALL the car parks for financial gain, is this legal??? Should information be gain…
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Stacees.co.uk
Hi, has anyone had any dealing with Stacees.co.uk? I am finding them to extremely difficult to deal with and would really appreciate input from anyone else who has received the awful customer service that my family has encountered over the last few months. Encouraging us to resell items online instead of offering a refund.…