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Music magpie rental help!
Hi, I’m looking/hoping for some advice? I had a rental phone from music magpie that recently came to an end. I returned the phone on Monday which was slightly damaged cosmetically (crack on back). Yesterday I had a notification from the bank to advise that they had attempted to take £301 from my account. I contacted them…
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I've been an idiot... intensive driving lessons
I was medically cleared to learn to drive in October last year. I joined waiting lists with about 20 driving instructors near me. By April, I still wasn't getting to the top, and being able to drive would be life-changing for me, so I started looking at other options. In early May, I saw an advertisement for a driving…
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Uber Eats blocking my account
Hi everyone, I need some advice. At the beginning of August, two transactions took place via uber eats, while I was on holiday, to an address in Manchester. I immediately contacted my bank and cancelled my card and the money was refunded to me (around £35 in total). When I returned from holiday, I noticed my Uber account…
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PayPal chasing a payment I never authorised
This may be a long one... so apologies. Some time over the summer I noticed I had no mobile reception. I was on holiday with the family so wasn't too bothered. My husband on the same provider had reception. The following day I visited a shop belonging to the provider and I explained the problem and was given a new sim and…
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Lay-Z-Spa Vegas Hot Tub - Known Manufacturing Fault
We bought the Lay-Z-Spa Vegas Hot Tub in June this year via Amazon. The tub has developed a major fault despite having very limited use. The liner behind the bubble ring has broken and water has seeped into the inflated wall. I found the Lay-Z-Spa Owners group on Facebook and discovered that the Vegas model is known for…
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Red Letter Days
I had a voucher for a 'luxury weekend break for two' which when I originally searched, lots of good hotels came up as options. However, time went by (including the pandemic) and I extended my voucher 4 times. When looking for a break now, only B&B's and dodgy dirty looking hotels crop up. One hotel only charges £30 per…
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Section 75 - no receipt
Hi, looking for some advice, I bought a floor for my house for just over £3k, and 95% of it has been fitted, but they are fobbing me off constantly with regards to coming back and finishing the job. (they need to do the trims) I have an email trail showing that they are "passing me to the bookings dept" but nothing ever…
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Moved: Parking Fine for "Breach of Contract"
This discussion has been moved.
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Kitchen Worktop Cracked. (Sheridan, Benchmarx)
We had a new kitchen supplied through Benchmarx and fitted by our own builder. The worktops were supplied by Sheridan through Benchmarx. Sheridan came out and measured for the worktops, took photographs and compiled a template for the worktops. (Even with all that they made one too small.) The worktop is Apollo Slab Tech…
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Wren Kitchens worktop warranty query
We purchased a Wren kitchen in April this year, but had it installed by another provider as Wren's installation time was too long for us to wait. We have a 2 year warranty on the worktop, according to our contract. There is a join near to our sink, and this week I left a tub to soak but didn't realise there was a hole in…
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UPS import and duty fees...Help!
So, we have ordered Wedding rings to the value of £770 from the states recently and finally they have arrived in the UK and are scheduled for delivery tomorrow. We then had an invoice for £197 from UPS stating import and duty fees needed to be paid upon delivery. How Much!!! Ok, a nominal fee is fine, but that's a quarter…
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Am I entitled to a replacement?
Hi! Sorry for the long-winded explanation incoming! I bought a BBQ costing £700 at the end of March from an online retailer. At the end of June, 3 of the burner control knobs fell off. On inspection, they seem to be made of plastic, and could be pushed back onto the spindle, but wouldn't grip. I contacted the supplier -…
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Massive UPS customs overcharge...and I mean massive
Hi, long story short, I have a package from America arriving today which is disputed in terms of customs charge. I want to know whether to accept the package but not open it, or refuse it. It cost me £243, but because there was a mistake on the US side, UPS here have sent me an email saying I owe over £1000 in customs…
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Paid a company a deposit for goods but they didn't claim it
I was trying to get four roof windows replaced. I agreed to hire the company and paid via debit card using a link provided by them. A week later the funds came bank to my bank account. No contact from company. I spoke to my bank who said money was not claimed by the company. I emailed the company to ask what was happening.…
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Getting a refund from an online store
Hi all, Firstly i apologise in advance for war and peace My partner tried ordering a bed frame from an online company (not sure if im allowed to mention their name) but the home wifi went down and she didnt think the order had gone through so when the wifi returned she placed the order again. Once she realised what…
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Flooring issues - consumer rights
Had some lvt fitted 1 March 2024, it come with a warrenty for floor and fitting - anyways move to now and they have been back twice to fix pins coming through the floor, second fix solution was to remove these pins totally in effected tiles, this was done 27 Aug 2024. Since then had 3 more new tiles with issue and raised…
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Help re small claims process please.
Hi I need help regarding who I need to pursue re a small claims and some aspects of the process. I had my main bathroom and en-suite replaced at a cost of £20000. During and after we had 4 leaks. I have a quote to replace the wet room floor and repair of £3600 My 1st question is who to make a claim against, the original…
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Sony PlayStation Store refund for faulty game is almost impossible
Right, so I bought a game on the Sony PlayStation Store and it is full of bugs and almost completely unplayable. The game is Star Wars Outlaws and it is already considered a disaster for Ubisoft. The problem is this. I made the mistake of buying the game direct from the PlayStation store. It doesn’t work. This isn’t a…
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Does anyone know what my rights are?
Hello, I had a water pump fitted in March 2021 by a plumber and it in July 2023 it stopped working. As it has a 3 year warranty, the manufacturer came out, said it was fitted incorrectly. So the plumber came back out and fitted a new one. This now has stopped working. I have called the manufacturer and they have said that…
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How to contact Amazon with no account access
Completely out of the blue I received an email from Amazon stating: "We detected unusual activity on your Amazon account, so we placed it on hold temporarily and canceled any pending orders or subscriptions." Initially I thought it was a scam so ignored it. I then got an email saying: "Thank you for submitting your…
