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GAME failed to deliver VR headset - Wrong item in package.
Hello there, any info is really appreciated. I purchased a Meta Quest VR headset from GAME (Retailers) online on the 30th of NovemberI paid via the Frasers Plus credit service. What went wrong is getting very confusing but heres the most simplistic version of events apologies in advance: Some things to note first but are…
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Small claims British Kingdom Pro-Wrestling
Hello, I need some help please, I made a money claim against British Kingdom Pro-Wrestling after they cancelled an event and the owner said he would refund tickets but didn’t. The time for him to respond ended and I had the option to send him a CCJ today, which I did. I had an email back saying: ”Your claim form is…
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Returning an order - no reply from retailer
Hi, i ordered a pool cue from an online retailer. Their website advised that accepted returns. item arrived but my husband changed his mind about it. I requested a refund with the retailer and received no response. They don’t have a phone number only an online contact form and email address. I have sent multiple messages…
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Returning Damaged Sofa "Sold as Seen"
Hello, I recently bought a sofa from a retailer of ex-display and returned items. I viewed the sofa in their storage unit and it was delivered. Upon delivery of the sofa, I noticed it was damaged and had been repaired. I'm sure this damage was there when I viewed it, but I did not see it. I informed the retailer that I…
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Online seller refuses to refund, claims returned item is damaged
Hi, I have bought earrings from an online retailer and I am having trouble returning them as the store is claiming that one pair of earrings is damaged and they are refusing to return the money. The company has a policy that the customer has to pay and choose courier for return. I have packed and sent the earrings, when I…
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Online shopping order from Very, empty packaging without contents
Hi everyone, hoping someone can help. My partner ordered a phone (without utilising “buy now pay later”, so interest accrues daily) from Very on the 24th November. The phone cost £2099 and he had to pay postage and packing of £5.99. On the 30th November, the empty packaging was delivered, without the phone inside, sealed…
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Item not arrive within timescale - probably China - getting refund
I ordered an item with 7/12 days shipping. It was ordered on the 29th November and still not received. Am told it is on its way and now stating 7/12 business days plus dispatch. I need it for tomorrow so it is too late and have asked on the refund process. The auto email says 72 hrs before response and website says return…
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ASOS refund for no-show parcel
Hello all, I ordered some stuff from ASOS to come in time for Christmas. The parcel never showed (3 days past the delivery date - it still shows as “we’re expecting it” on the Royal Mail tracker) I then had no communication other than a “we’ve sent a refund” email. They’ve tried to take £3.95 off my return as part of their…
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Faulty washing machine after 30 days
Hi, we bought a Samsung washing machine back on July from Argos. From.day one my wife complained that it made a noise when it was speeding up to spin. Unfortunately, due to my work shifts, I didn't take a.proper look at it until after 30 days. I discovered that when it started to speed up for the spin cycle, the drum moved…
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Currys - consumer rights
This discussion was created from comments split from: Consumer rights at Currys.
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Washing machine being replaced under warranty
Our washing machine is being replaced under warranty by the manufacturer after a second repair was deemed too costly. This was determined almost a month a go after a visit from a service engineer who told us not to use the machine as the drum was misshapen and could cause serious damage if the front was to fall off. An…
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Online Sales using discount codes
I recently ordered a new Samsung Laptop direct from Samsung UK shop. There was an added incentive to use their App to receive an additional 5% discount for your first purchase using the App. When I logged in there was also an automatic £600 discount on the Laptop I chose, plus another £750 discount code. This added up to a…
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Will ombudsman help me with scam repayment?
First of all, please be kind. I was scammed two weeks ago and am still in a state of seething despair and self-loathing about it. No exaggeration. But reflecting on what happened, as I've done continuously, I can see very clearly that if the bank had asked me a few simple questions while the scam was ongoing (it was…
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Customers using supermarkets as wholesalers.
Hello. I don't know if this is the right place for the question, so apologies if not. I've noticed recently that there is a big increase in customer obviously shop/takaway owners who are clearing the shelves of certain items and leaving nothing for others behind. Are they allowed to do this? I know the shop gets their…
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Van device failed within a few weeks of purchase but outside of 28 day money back. What to do now?
Bought from a 3rd party van retailer.: 12voltplanet.co.uk Manufacturer: Sterling Power I am just a couple of days out of the seller's 28 day money back refund policy. The item has failed due to what I believe to be a fault. I have been in touch with both 12voltplanet and sterling power. Sterling have been very helpful but…
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Dodgy Dealer
Hi I purchased an Audi car from a dealer and it became apparent within one day that there were significant issues and I rejected the car 21 days after purchase when further problems arose. It has taken some time due to the delaying tactics from the dealer who wanted me to prove my claims and dismissing the evidence when…
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Dispute with Google re: pixel phone return
Hi, I purchased a Pixel phone from Google, way back in June but then was gifted a phone by work a few weeks later. I then created a return for the Pixel phone and sent it to the address in Poland as required. This is where the saga begins. The parcel got stuck at Polish customs. Google advised me it is my responsibility to…
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Coop live moved my seats because someone else was sat there
Hi, Im hoping someone can give me some advice on this. I attended the Culture Club concert on the 11th December 24. I had bought and paid for a wheelchair accessible seat, as I'm in a wheelchair, and essential companion ticket in the Coop Live presale, which I pay to access. I originally paid for seats in Section 102, Row…
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Hoover Guarantee 1 YEAR or 3
Just purchased an Hoover HF2 PET edition hoover on MSE website yesterday and it says on MSE it comes with 3 year warranty but when registering it they say its only 1 year? Which is correct as Domestic and General who look at warranties are adamant its only 1 year. I purchased this because of the discount being offered and…
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Ticketmaster refusing a refund
We bought tickets to see Tommy Fury fight in January at the Co-op Arena, in total we spent over £500. It has recently been announced that Tommy Fury has pulled out but as the event will still go ahead with replacement boxers that we've never heard of, Ticketmaster are refusing a refund. Surely this cant be legal, if I book…
