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Repeatedly damaged in transit
Hi, I ordered a Dewalt kit from a company online (value £600) it comprised of numerous items, one of which was sent separately as it was 1.5m long, but still formed part of the kit. This item was damaged in transit and the company arranged for its return/replacement, the replacement was also damaged in transit, I am now on…
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Banned from DFS!
Long story short, we ordered a DFS sofa last year which broke very soon and thereafter the fabric extremely became tatty. DFS eventually agreed it was faulty and refunded all the monies paid under the credit agreement. We then ordered another sofa(s) which was delivered last month. Again, these were poorly finished and we…
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Duty of Care by Boiler companies to eldery
Long story short. We have an Ideal Boiler under guarantee, 3 years old. My husband is approaching 80, I'm in my 70's. We had our boiler serviced yesterday by a trained independant technician. During the service their was a heat exchange fault . The boiler requires a new part. Ideal Boilers have been contacted 6 times since…
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Curry's order not delivered to my address, terrible customer service
Hi everyone, new to this so thanks in advance for any help. I'll put below a copy of the email i sent to Curry's this morning taken out personal stuff but in short, ordered 3 items back on 11 Oct 24, paid for delivery on 12th to find out that they had in fact been delivered to a different address on 13th. Curry's have been…
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Letter Before Action - addressee wrong?
Can anyone suggest what to do here? My husband has received a Letter Before Action regarding damage to a holiday park let that we were accused of (we didn't do it). All previous communication has been with me- their initial phone call, and subsequent emails regarding the damage. The Letter Before Action is addressed to my…
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Raylo provided non UK phone
Hi, Raylo, if you don't know, are a company providing rental phones and gadgets to the UK. I have leased an iPhone from Raylo on a 36 month contract. I have now discovered that the iPhone is China/Hong Kong spec and doesn't have some of the features of the UK specification such as esim etc. This has caused some issues for…
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Retailer wants me to pay for return of item which isn't fit for purpose.
Hi all I bought a Mag Quad lock phone case 4 days ago bought directly from Quad Lock UK Website which unfortunately isn't fit for purpose. The issue is the Magnet Ring on the back of the phone is only clipped in and comes off every time I take the phone off my mount. It also appears that the phone doesn't charge through…
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Krupps Product failure
I bought a Krupps bean to cup coffee machine for my hubby at the cost of £400, so not cheap! He’s the only one that drinks coffee, so it certainly hasn’t been over-used. It broke after 2 and a half years and given the price, I feel that is unreasonable. They won’t fix it or even help with the cost. I realise the 2 year…
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Issue with Amazon.co.uk Return Refund and EVRI Support
Hi everyone, I need some advice on a frustrating situation with Amazon.co.uk and EVRI regarding a return and refund. I bought an item from Amazon.co.uk on the 9th of October. On the 30th of October, I initiated a return. However, Amazon.co.uk only provided return labels that needed to be printed at home, which wasn’t an…
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No refund from Marks and Spencer, case refused by PayPal
I’d welcome advice on what to do next please. I returned an item that I’d ordered online to M &S well over 2 months ago, and it’s not been refunded. I opened a case with PayPal and got scant communication from M & S, they’re unhelpful in the extreme, don’t seem to care. Whatever is happening to this once reliable…
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Paid roofer but he never did job
We paid a roofer in June to replace a small piece of facia which he did, although it did not solve the problem. Also paid him £700 to repair a flat leaking garage roof. He never came back to repair garage roof and stopped all communication with us. By end of September we had to repair the garage roof, which is used as…
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price hike in contract and still billed after cancelation
Hi im unsure of my rights I have been with a company who's app i used for members of my gym to use to sign into classes they put there prices up, trebled in fact per quarter, because they had been bought over by a new company i got an email, which i did not see giving me 4 weeks notice regarding this, i opted out as it was…
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Apple iPhone
Hi All, Looking for some feedback and opinions from people who have the same experience, or similar. In December 2022 we purchased a brand new iPhone 12 on a 24 month contract. The phone was sold to us by Affordable Mobiles and the contract was with Vodafone at £40 a month. After 19 months, still within contract, the phone…
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ASOS sample sale no refund or reply
I bought some clothes from the asos sample sale on the 7th June 24 and returned via evri on the 12th June. I have had no email saying the parcel has been received and when I go onto the evri tracked it says received at local hub on the 14th June. I have tried contacting asos sample sale on the contact form twice on their…
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Homebase - Refused Refund as in Administration
Edited out description of my personal experience in store. I'm sympathetic to those losing their jobs, but confused what's considered "not as advertised" under Consumer Law. Including only details that I believe may be an issue under Consumer Law for clarification. Details: I purchased a 64cm Wooden/Wicker Christmas Tree…
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Enterprise car credit hire fraud
Hello, I'm looking for some help in a very stressful situation. My vehicle was crashed into whilst parked when I wasn't in it. I wanted to resolve the damage via the third party to help save them money (a colleague crashed into me and admitted full liability there and then) so I approached the third parties insurance after…
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** WARNING ** Currys eGift Card expiry not as described on their website.
If you have a Currys eGift Card be careful about the expiry. Below are three links to different pages on Currys website that make it clear that the expiry is 24 months [2 years] after last use or balance enquiry. However, I have been informed by their Customer Solutions Advisor that the expiry is fixed at 24 months [2…
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Ford Focus "Intelligent Speed Assistance" (Not)
So, Last December I purchased a 2020 Ford Focus under the "Ford Direct" scheme through my local dealer. I've done it before and been very happy. To cut a long story short, the "Intelligent Speed Assistance" on the car which can limit the car to the prevailing speed limit is, in my view, useless, because; It goes blank when…
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CCJ, Third party order Now court date...what next? Advice please
I have a CCJ awarded against a tradesman for around £2k, took half of full payment and didn't do they work. They didn't even defend it. Now had third party order (has £1 in account!) and a hearing at the start of next year. What are the options now? it's a one man Ltd company. Is it worth sending bailiffs to their home? Am…
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Samsung tv
My 3 year old samsung tv has broken down bought directly from Samsung. they wished me to pay for a repair as warranty expired but I think it's not fit for purpose Mother board defective) under consumer credit act. after many emails they agreed to replace tv like for like, as part no longer availably. However now have…
