PCH Vehicle Defect

Straight_Shooter

My Vauxhall has had an issue with its automatic speed limit recognition, where it frequently identifies the wrong limits on various roads (Motorways A and B roads etc) for short or longer stretches of road. The audio alert can be switched off but this doesn't prevent the warning flashing. The dealership has had the car back 3 times and have concluded that there is no fault with the vehicle and that the fault lies with the map data supplied. They inform me that Vauxhall have all map data under review and updates are in progress with no timescale. 
I feel six months could well turn into 1 or 2 years. At this stage I'd like to return the car to the finance company. Do I have any rights under the Consumer Credit Act 1974....?
Thanks in advance. 

Alderbank

Stellantis don't compile their own maps.

They buy or lease data from a company such as TomTom and make it available to you under an end user licencing agreement which they have no control of. Your use of it is subject to the EULA and I bet it doesn't guarantee it will always be correct or even be available.

Automatic speed limit recognition doesn't work the way you think. Maps can't see temporary speed limits or the variable speed limits on overhead gantries on motorways. On my car it works by reading the physical road signs along the road. Not having it doesn't make a car unroadworthy and the driver always has the duty in law of using his own eyeballs to read and act upon road signs, however inconvenient that might be.

How old is your car and how long have you owned it?

Straight_Shooter

Alderbank said:

Stellantis don't compile their own maps.

They buy or lease data from a company such as TomTom and make it available to you under an end user licencing agreement which they have no control of. Your use of it is subject to the EULA and I bet it doesn't guarantee it will always be correct or even be available.

Automatic speed limit recognition doesn't work the way you think. Maps can't see temporary speed limits or the variable speed limits on overhead gantries on motorways. On my car it works by reading the physical road signs along the road. Not having it doesn't make a car unroadworthy and the driver always has the duty in law of using his own eyeballs to read and act upon road signs, however inconvenient that might be.

How old is your car and how long have you owned it?

I've had it 7 months from new. The speed recognition is simply faulty.  For example, travelling on some motorways it suddenly reads 10mph, then 50, then 70. On some A roads, it will randomly drop from the correct 60mph to 10, 20 or 30 mph. There are no common denominators in terms of particular roads or weather conditions. I can travel the same stretch of road on consecutive days and get differing readings  

Arunmor

Why do you want to hand the car back so much?  This might be annoying but (in my view) hardly a deal breaker, I wouldn't trust the thing even if it was working properly.

born_again

Straight_Shooter said:

Alderbank said:

Stellantis don't compile their own maps.

They buy or lease data from a company such as TomTom and make it available to you under an end user licencing agreement which they have no control of. Your use of it is subject to the EULA and I bet it doesn't guarantee it will always be correct or even be available.

Automatic speed limit recognition doesn't work the way you think. Maps can't see temporary speed limits or the variable speed limits on overhead gantries on motorways. On my car it works by reading the physical road signs along the road. Not having it doesn't make a car unroadworthy and the driver always has the duty in law of using his own eyeballs to read and act upon road signs, however inconvenient that might be.

How old is your car and how long have you owned it?

I've had it 7 months from new. The speed recognition is simply faulty.  For example, travelling on some motorways it suddenly reads 10mph, then 50, then 70. On some A roads, it will randomly drop from the correct 60mph to 10, 20 or 30 mph. There are no common denominators in terms of particular roads or weather conditions. I can travel the same stretch of road on consecutive days and get differing readings  

Sadly many cars pick up wrong speed limits. Mine regularly picks up 20 limits where signs are angled to much & camera picks them up. 
Would not expect that this is a valid reason for rejection.

Straight_Shooter

born_again said:

Straight_Shooter said:

Alderbank said:

Stellantis don't compile their own maps.

They buy or lease data from a company such as TomTom and make it available to you under an end user licencing agreement which they have no control of. Your use of it is subject to the EULA and I bet it doesn't guarantee it will always be correct or even be available.

Automatic speed limit recognition doesn't work the way you think. Maps can't see temporary speed limits or the variable speed limits on overhead gantries on motorways. On my car it works by reading the physical road signs along the road. Not having it doesn't make a car unroadworthy and the driver always has the duty in law of using his own eyeballs to read and act upon road signs, however inconvenient that might be.

How old is your car and how long have you owned it?

I've had it 7 months from new. The speed recognition is simply faulty.  For example, travelling on some motorways it suddenly reads 10mph, then 50, then 70. On some A roads, it will randomly drop from the correct 60mph to 10, 20 or 30 mph. There are no common denominators in terms of particular roads or weather conditions. I can travel the same stretch of road on consecutive days and get differing readings  

Sadly many cars pick up wrong speed limits. Mine regularly picks up 20 limits where signs are angled to much & camera picks them up. 
Would not expect that this is a valid reason for rejection.

This is not what is happen in my case. It appears to be completely random.  10mph on a motorway for example. A short drive to work each morning is like the 4th July with flashing dashboard and audible warnings.

GDB2222

It does seem to be faulty then. Is this a problem that loads of people are complaining about? If not, it must be a fault with your particular car, so maybe it’s worth asking a different main dealer to fix it? 

born_again

Straight_Shooter said:

This is not what is happen in my case. It appears to be completely random.  10mph on a motorway for example. A short drive to work each morning is like the 4th July with flashing dashboard and audible warnings.

Ask on a Vauxhall forum if this is a common issue.

TELLIT01

I certainly wouldn't see that fault as being sufficient reason to return the vehicle.  Any 'driver assistance tool' is only there to assist the driver, not to take responsibility from them.  It's a personal thing, but I would never rely on a device to tell me the speed limit, for the reasons mentioned by others.  My own car has front collision detection, but it's still my responsibility to stop the car.

LightFlare

I’m not so sure that it wouldn’t be sufficient to return if it can’t be fixed

Unless the aid can be turned off, I can see that flashing dashboard lights and audible warnings would constitute a driving distraction (especially at 70mph) and could be considered to be dangerous