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Washing machine in warranty
I been advising a family, on a washing machine they purchased in Oct 23 and is still under warranty that's developed a fault. They booked 2 appt fir engineer to cone but no one turned up. The owner took a day off work and waited, fie first appt. Second was in a Saturday again no show of engineer. Can they bow refuse appt…
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Why have I had an unsolicited package from Temu
Is this company a front for Scammers. Received a package today with a correct delivery address from Temu. I had not ordered anything so was surprised when it arrived. It had a correct delivery address label with the same tracking number for a package I was expecting. There is another delivery label underneath my label! Has…
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Next charging for swapped out parcel goods scam and fee on top - CONSUMER 2 NEXT 0!!
Hi I ordered a pair of Nike trainers on 24th November 2022 and returned them on December 7th via Evri collection which was identified on my Next statement. Yesterday I receive an old worn unrecognisable pair of Adidas trainers in random size and a letter from Next advising that the Quality Control Team had identified that…
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Wowcher
I have Purchased a chair off Wowcher on Facebook last august. It cost me £159 and i thought it would be a nice Christmas present for myself as I am a pensioner and live on my own. I had seen one on Wowcher which popped up on my web page and thought how nice it looked and my old chair was looking very shabby. So I started…
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Returning Items
Hello. I bought 6 dining chairs from an online company in December. The chairs arrived on the 23rd December. The chairs needed assembled and two were cracked and had to be returned. I decided to wait until these were replaced until I assembled the remaining chairs, otherwise I would have odd chairs at my dining table. The…
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Deposit paid against Double Glazing
Hi, can someone advise please i am frantic. We paid a deposit against buying double glazing. On the night we felt it was too high but the rep managed to get a good deal and told it was for this night only and felt rushed into making a decision to buy. We agreed (although i still wasnt too happy about it) the contract was…
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John Lewis Pillow Bed Frame
Hi We bought a £700 bed frame from John Lewis in March 2022. Over the last few months it’s developed a squeak every time one o& us gets in or out, waking the other person up. JL are saying that it’s only covered by a 1 year warranty, I have tried to argue with them that it’s not fit for purpose and as such is still an…
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Curry's tv guarantee
Anyone had any experience with curry's warrenty on tvs 55" Oled tv is 18 months old and has developed a fault with the screen They are collecting it tommorrow hopefully to repair it but they did mention they will give a credit if they cannot repair it TV was £800 and they no longer sell Philips ambilight oled. If they…
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TalkTalk added some boost nonsense for calls when I neither use phones, nor did I ever request it?
Is this legal? Surely it's fraud? And recently they cut me offline, which is the only service I do use, because I refused to pay for the boost nonsense!
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Can I be charged a delivery fee if I cancel before dispatch?
We ordered a bed and then realised a couple of days later that it wasn’t going to fit the space (yes, I know we should have checked more thoroughly first, we made a mistake with the measurements and wanted to catch their sale that was apparently ending within a few hours but is in fact still on). We emailed to cancel the…
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Royal Mail Redirect / No refund on parcel
I recently moved house, and set up a Royal Mail redirect. I ordered something from an online retailer, but accidentally sent it to my old address. As the parcel was being delivered by Royal Mail, it should have been redirected and sent to my new address. I got in touch with my old landlord, who confirmed the parcel…
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Asked for receipt.
Went to a shop purchased my items paid got a receipt & left, I always use a trolley to take the heavy goods home & return it afterwards as I live around 400 metres from the shop . I exited the shop property & got to about 20 metres from my home in another road when all of a sudden an arm shot out & grabbed the trolley &…
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Optician visiting care home and inventing orders
Parent received a call this morning asking for payment for some glasses for their sibling (sibling doesn’t feel comfortable having anything more than a small amount of cash in the care home, as items have gone missing in the past.) After getting the caller to confirm sibling’s details and the address of the care home,…
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Used Car Rejection
i recently bought a used Volvo Xc90 from a dealer on the second day of ownership i rang them to reject the car. on the way home the engine management light came on but after a restart it didn`t come on again. first of all we could smell burning plastic from around the gear shift and cup holder, we later went over a speed…
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£26,000 repair for faulty car!!
I bought my dream car about 8 months ago from a private dealer (A Porsche Cayenne). After approximately a month I noticed electrical issues with it (automatic boot wouldnt open etc). I took it back to the dealership I purchased it from and they tried to find the fault but couldn't replicate the issue with the boot. I kept…
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Purchased iPad on contract can I sell it before length of contract ends?
Hi, Can anyone please advise I purchased an iPad on a 24 month contract from O2. I have paid a few months without issue but I never use it. Can I sell it or do I need to pay each month until length of contract ? Could this be viewed as fraud if I sold it? I will pay the contract each month until length of contract but I'd…
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Online Order Arrived After Refund Had Been Issued
I made an online order with delivery from a well known retailer on 08/01/2024 for next day delivery 10/01/2024. The order was time sensitive (car repairs, thereafter I wouldn't need the items if late/non-delivery). Total amount was £25.96 with free delivery. Unfortunately the order did not arrive. I therefore live chatted…
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NVM
Thanks, nvm
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Fedex bill for duty for something I didn't order
I've seen a few posts here about FedEx sending a bill after delivery for items ordered, for duty FedEx have paid. This one is slightly different. I received a parcel completely unsolicited from abroad, Poland I believe. It contained marketing material - value 20euros declared. I don't know this company. I didn't order…
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Compensation / Damages for leaking new windows, slow response, mould, stress etc.
Hi All, Brief description: We have had every window in our house replaced and one that has been converted in to a sliding double door, as part of a full house renovation. Total to supply and fit 13 UPVC windows and UPVC sliding double door was £18,000. The window company was to complete all the external work. The windows…