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Cancellation fee on furniture
We have ordered a large amount of furniture (£2,600) for our new house back in October 2024, with an estimated delivery date of January 2025. It has been delayed twice so far, and now just had a phone call telling me it is delayed until the end of May 2025. 😵💫 They have blamed shipping problems around the Red Sea, but…
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Claiming compensation for emotional trauma
Not to sure this is the right group but….. I have been embroiled in a health and safety case / criminal investigation due to a death on a construction site. I have been pulled from pillar to post and my mental heath has taken a dive all the way through this process. The case started in 2019 where I was the site manager and…
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How to get my money back?
I purchased some clothing items from an online shop.They arrived after a short delay but I was a bit surprised to find them sent by standard royal mail second class (not tracked or signed for) as they were over £100 worth of goods. There was no packaging slip or paperwork inside and some of the items sent were different to…
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Refund for item specially ordered into store?
Hi - a customer came into store and wanted a girlguiding polo shirt in a size we no longer had in stock. We are not stocking this item again but ordered it in specially in the required size for her. We had the same shirt in larger sizes that she could see and touch and she paid in store. When the item came in she said it…
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cancelling an eharmony subscription under DMCC law
Hi there, Subject: cancelling an eharmony subscription and Digital Markets, Competition and Consumers Act 2024 . Would be most grateful for your opinion on this matter. In mid December 2024 I signed up with eharmony dating website. Few days ago in March 2025 I emailed to cancel my subscription. They replied that I had…
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Online pharmacy sent wrong prescription
Hi all wonder if you can help. I bought mounjaro (weight loss drug) online with a well known online pharmacy that I had not used before. I filled in an online form stating my drug, the dose I was taking and the last dose I took. I paid but received no email confirmation (yes I’ve checked junk and everywhere else). Began to…
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Festival cancelled... no refund.
I was due to go to a festival in June. The owner/organiser put a sob story on Facebook last month apparently on how she may need to cancel or postpone. The post was apparently removed very quickly. They have continued taking payments through direct debit through a 3rd party. I have now paid over £300 for 2 tickets. The…
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Private Car Sale Transaction, Car Unroadworthy.
Wondering if anyone can help me with legal advice. A seller advertised a car on Facebook Marketplace, I made contact by both FB and Whatsapp with the individual to arrange collection of the car. Before agreeing the transaction, I provided a Private Car Sale Contract which was signed by myself and the seller. I travelled…
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New Customer DealsM
My contract with my broadband & tv provider ran out years ago. I'm now moving house and they've offered me new contracts. They're also offering the same deal £20 cheaper to new customers. If I end my contract with them when I leave my old house and then sign up again at the new address, I won't be an existing customer, but…
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Airline-Section 75
I am after some advice. I currently live abroad and booked return flights back to the UK to visit family for the summer with Finnair. I have since been made redundant so returning to the UK for good. The complication is I have a dog and 3 cats. To get them back to the UK I need to fly from a different airport then…
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Scottish Power and the Ghost Account
(Also posted in the Energy forum but wanted to reach as many people as possible) Good afternoon, I’ve been having some trouble from Scottish Power for a
couple of years now and just after some advice if possible please. It’s a bit
of a story so I’ll try and be brief. In 2021 I moved in to my new flat for which Scottish…
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Curry's - Refund denied on faulty item
Hi, advice needed please ordered and paid for a Set top Box recorder from Curry's on click and collect. Today I took it back as it is faulty (30 days after collecting} asking for a refund. They said no because the 30 days starts from the order date not the date I recieved it. Surely a warrantly should only start from when…
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Sold expired baby formula
My baby has anti reflux formula I went to a chemist and bought a tub and then went back to the same chemist to buy some more when I went to buy it the second time we realised that it had expired 3 months before I said to the lady would the one I got a few days before be f on the same batch and expired I got someone to…
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AO
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Taskrabbit No Show
On Monday I bought a TV unit in store from IKEA. It's wallmounted and, being hopeless at DIY to begin with, I didn't want to mess around with the living room wall! The shop assistant said it can be assembled and fitted by their partner Taskrabbit. The earliest day was Wednesday (today), so I arranged that in store and…
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Faulty Radiators / Sale of Goods Act
I am looking for some advice/guidance from members please. We recently purchased a new radiator and had it installed by a professional engineer. The radiator is not heating up properly - it gets hot at the top but not at the bottom. The radiator company have advised various actions to resolve the issue - none have worked.…
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Vitamin hard-sell to elderly relative
My Father-in-law has had payments to the value of £1135.65 in the last 5 months from his bank. Last year similar amounts were being paid out. These eased off after my husband, who happened to be present when a company called, asked them to stop contacting snd remove all details of his father from their database.The…
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Rejecting a faulty Cazoo vehicle with Finance company now Cazoo have gone bust
Morning Everyone I would imagine there are a lot of people in the same boat? For this post I will keep it brief and factual. This year 22/01 I purchased a vehicle from Cazoo with Finance from their mandatory broker that ended up to be Alphera. Within the first 2 weeks I had 2 faults on the vehicle, at this point I should…
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Evri failed delivery
Hi, I sent a parcel abroad in November last year. The parcel was never delivered and was declared lost. I've been trying to get a full compensation. They've asked me for the following: Parcel contents<br>Packaging details<br>Delivery address<br>Delivery postcode<br>Selling price/value<br>Postage cost<br>eBay item number…
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Blown windows fitted by previous owner less that 1 year ago
Hi everyone, I've had a read through the forums but haven't quite found the answer to my question. We recently moved into our new house and have found 2 panes of the bifold doors at the rear of the house, and one in the door of a juliet balcony have blown. According to the Assure certificate we have they were fitted in May…
