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Rights for cost of re-installation
I have a radiator that is defective (coating peeling off). The radiator was bought new. It looks like the supplier is willing to provide a replacement or refund of the actual radiator. But obviously there is the cost of removing, re-installing, and disposing of the existing radiator. Any advice on what rights exist in…
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What are my rights?
Hi everyone. Bought a 3 piece skincare set online. One item (capsules) described as a 60 day supply on website. I have taken a screenshot for my records. It has arrived and there are 60 capsules but are to be used twice a day so it is a 30 day supply. I have contacted the store and they will get back to me but what are my…
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Cleaning and Maintenance Services at Holiday Parks
Hi A holiday park company where you own holiday lodges are forcing you to use their own maintenance company for window cleaning, deck cleaning etc. They originally said an external contractor could be used (which was far better priced) but they have retracted this and say we must now use theirs. Is this allowed? I am not…
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Ticketmaster denying responsibility for a claim
All, I booked concert tickets via Ticketmaster. For reasons I won't go into here, I am trying to claim a portion of the ticket cost back, because I feel that the tickets were misrepresented on their website and possibly in breach of the Sale of Goods Act (misleading advertising). Payment for the tickets was made via…
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GP letter charge for child hospital work shadowing
Hi. My 17 year old has been offered 2 days work shadowing a physiotherapist at a local NGS hospital. There have been a lot of forms to fill, including a vaccination form that they want signed off by a GP. We dropped this at the surgery, chased for it to be signed, and now they’re asking us for £30, for a ‘private referral…
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Being asked Return Fee for a “New” Item That Was Clearly Returned
Hi everyone, I recently purchased a cooker hood from Marks Electrical as part of a larger order totaling almost £3,000 for all my kitchen appliances. When the cooker hood arrived, it was immediately clear that the item wasn’t brand new. The box had already been opened, with visible signs of tape, and inside I found a…
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Rights re repair vs replacement
Hi, we bought a 'reconditioned' stairlift last April from a company with good reviews. We paid £200 more than their normal reconditioned price, as the lift was 'nearly new, only used 4 times'. After about 4 months it started to intermittently go-slow at the start of it's accent. For various reasons I didn't let the company…
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Sofa settling!!
My sofa is sinking at one end after less than a year. The company say that it’s “normal settlement”. How can that be so?
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Section 75 Claim Rejected
Hi everyone, MSE newbie here looking for advice. I bought a bed frame from MADE.com in October 2021 costing over £800, paid for on my Halifax credit card. In November 2024 the central bar that runs down the middle of the frame cracked, making the bed unusable, we made contact with MADE.com, however, as they have gone into…
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Paid tradesman a deposit, but they failed to do the work
Last Nov I paid a sizeable deposit (just under £2k) to a local tradesman to replace heating in a rental property. He did not show up and kept making excuses. This happened 4 times over 2 months, the last being in mid december. I have his contact details on facebook, whatsapp, email and phone but now can get no reply no…
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amazon return to Slovakia
I recently purchased several footwear items from amazon to try on at home, I started a refund request for the ones which didn't fit and was shown that the only option available was for me to provide the postage and for amazon to reimburse me once the items were received (up to a maximum of £15.00) - when I saw the postage…
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Amazon Slovakia refused my delivery and sent it back to me
So I sent a laptop back to Amazon EU ( Amazonská 4753/1 Sereď, 926 01 Slovakia) only for it to be returned to me as the recipient refused it ( no reason given). Amazon won't refund me until I send it back. I don't want to send it again via PF as I don't want to lose even more time/money on failed deliveries. I believe it…
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HELP! Leekes solid conservatory roof keeps leaking!
We bought a very expensive solid conservatory roof with two sky lights, 4 years ago. In this very short time, we've needed repairs at least three times. Two years ago, there were long damp stains on the ceiling. They came to fix it, and now the damp stains have come back, in exactly the same places. I don't know what my…
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Help needed with SCS
Recently I found a tear in my sofa that I have owned since March 2023. The warranty company came out and confirmed a manufacturing fault had caused the issue. Two solutions were given 1)replacing the two seats covers effected and 2) modifying the sofa underneath to stop the issue happening again. I have tried to raise my…
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Small claims, notice of discontinuance
Hi, cant really find an appropriate section for this but it should be quite simple I hope. I did have a thread about this on ftla but I've not had any answers all weekend and I could do with knowing. Basically a company took me to the small claims court and I defended the claim, filled in all the apropriate forms, did the…
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Faulty cooker replaced, but installation costs not 'policy'
I ordered cooker from Robert Dyes, choosing that retailer because I had used a local store and liked the general ethos and friendliness of the staff there. In accordance with the manual which states 'must be professionally installed by a qualified electrician'. This was not a service offered in the purchase arrangement. I…
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GiffGaff have not acted to freeze mobile number
Yesterday a family member had their phone hacked and the number has been updated so that the hacker has access - they have subsequently accessed their emails. Their identity has now been stolen. The first thing they did was try to contact Giffgaff who only use a form to ask for action. That was at 3 pm yesterday. Today at…
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Cancelled Online Treadmill Order within 2 hours and item still dispatched
* What did you buy? Walking Treadmill * When did you buy it? Yesterday morning * Where from? (internet or in store - it DOES make a difference) Internet * How did you pay? (cash/cheque/debit card/credit card etc) Debit card * What went wrong? Cancelled order within 2 hours. The terms and conditions on the website state you…
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Charge for refund
I'll try keep this short I purchased a suit on 7th January 2025 at 9pm at on debenhams website that said next day delivery if purchased before 11pm I needed this suit for Saturday 11th January 2025 This did not get dispatched till 15:30 on the 8th January 2025 Then evri left it in a depot for a week I finally received it…
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Sofology Dispute
I bought a leather sofa from Sofology in 2021. Within 9 months i noticed peeling. It took 2 years to repair due to the technician colouring in then sending for new cover 3 times which took 3 months each time . Had to send this cover back due to damage on replacement cover . Then i noticed peeeling on the arm rest , same…
