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Warranty claim product now discontinued
I hope for some advice. We bought an EcoFlow portable air conditioner and add on battery. The unit has failed under warranty and EcoFlow via the dealer have agreed to refund the cost as they no longer make it. However, they are not going to reimburse me for the battery which was bought as part of the original purchase and…
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Subscrption magazine
so ive subscribbed to a magazine for my son called lancaster bomber by Hachette costing every 2 months aprox 50.00 in total ive spent 500.00 recently parts have started to go wrong and not working ive contacted them and after 2 weeks go an answer i didnt want they wanted me to go and buy special things as a customer do i…
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Money Claim Online - Applied for Warrant, but deafening silence ever since
We were forced to resort to a claim against a plumber, as he walked away from the job owing us money for materials (we had paid for up front) and leaving a mess that we had to pay other trades to put right. We filed a detailed claim, fully supported with dates, emails, photos, video etc. He apparently offered no defence,…
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Dentist charges (Merged)
Just need a bit of guidance on dentist charges. I had to visit my dentist as an emergency when I had pain in a tooth. On examination the dentist decided I had a bad filling which needed removing and advised that I should also have root canal treatment. I had the necessary prep treatment which included a temporary filling…
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Voucher Company has changed name
Hi All, Looking for a bit of thought/discussion. I purchased a voucher for my Dad last Christmas from a company online (I've read the article on MSE on vouchers). However, many customers, including my Dad, seem to now be struggling to make contact with the company to use their vouchers. Furthermore, the company in question…
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Rejecting a car within 30 days.
Evening, My father in law puchased a car from a well known car supermarket. Its had issues with the windscreen cameras throwing up various error messages. He's contacted the car supermarket who've said its not their issue and its a main dealer problem. The car was taken to main dealer who said theres a non-genuine screen…
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Tattoo artist not honouring deposit.
Hello all I’m after some advice. My tattoo artist won’t honour my deposit. They never deducted from the last session I had with them, and I couldn’t afford another tattoo until a year after my last tattoo. They are now saying it’s too long and In there words, ‘they are not a bank and can’t just hold your money’I wasn’t…
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Asda complaint
Hi recently put through online order at Asda. Order paid for and arrived with bottle of jack daniels gentleman jack missing. I requested refund, this was received. But as item was a present I had to get taxi to Tesco and back to purchase the missing item. Cost about £14 in taxis. Asda says as I have received refund claim…
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Halfords refund
Hi guys, just looking for some advice really and where I stand... trying not to rant! haha A week ago, I ordered 2 steering wheel locks to click & collect from my local store. (£159.98). On the way to the store, I received a call to say they only had 1 in stock despite the website showing otherwise which allowed me to…
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Amazon or Big Brother?
Amazon bill themselves as, “building the most consumer-centric company in the world but my experience is very different. Once Amazon have made a decision there is no complaint procedure and no way to get an independent review. The only reality is what Big Brother Amazon says it is. 8 days ago, Amazon falsely accused me of…
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Refund via email request
Today I paid for two chocolate drinks that were so poor quality I asked for a refund. As I'd paid via Apple pay, I was told that I had to email them to get the refund paid back into my account. This sounds wrong to me and I was wondering if any on here knew the law on this subject
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Car insurance write off value changed
My insurance company gave me a value for my car after it was written off. However a week later when I queried why I hadn't received the money yet they said there had been a mistake and now they'd revalued for a £1000 less than the original value. Can they do this? I've complained as I've bought a new car based on that…
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Help with McDonald's Refund
Hi, I'd like to know what my rights/options are for this situation as I seem to be stuck and getting nowhere... In November I stopped at a motorway service station on the other side of the country to where I live and ordered a McDonalds for my family using the kiosks. I paid with Google Pay and got a collection number.…
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Openreach Refuse to pay Compensation
Openreach came to install our neighbours fibre cable and they came onto our property without my knowledge or permission despite being in the House at the time and installed the cable less than a metre above our integral garage roof thereby restricting access. I spent over six hours of my time finding out about who…
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Vehicle Damage
Hi my car was damaged in a Euro Car Park site number 4544 and I can’t get in touch with Euro Car Parks to speak to someone regarding CCTV
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Company Cancelling Part of Order - Rights
Hi Can anyone advise what rights I may have. I order an item let’s say for £10, delivery from the company was £4.99. I ended up adding in a smaller item for £3. Had I not been ordering the other item I wouldn’t have bought the smaller item and certainly not with £4.99 postage. The company have cancelled the more expensive…
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Phone missing from DPD package
I ordered a Samsung Galaxy Z Fold 6 1Tb from the Samsung UK website and it was delivered the next day in a package along with a pair of galaxy buds and a Samsung ring sizing kit. As soon as I took the parcel off the DPD delivery driver I thought that it was a bit light. I opened the package and the Samsung box…
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Tickets and distance selling act.
Hi Everyone, I bought tickets for myself and a mate to the Keswick beer festival and he has had to pull out, apparently a birth is more important :D . When I purchased the tickets it stated there would be no refunds for purchased tickets. Is that allowed? Does the distance selling act apply? Cheers Harry
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Car not repaired
Hi, a main Vauxhall dealership has completed a full engine strip and identified faults causing my car to use an excessive amount of oil. I paid just under £3000 for this as none of it was covered by warranty. It hasn't fixed the problem. I have asked the garage for a refund and they have flatly refused. They said they will…
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Faulty Car
My son in law bought a second hand Audi A3 from the car shop on finance in May. The car only had 22,000 and is now just over 3 years old. Last week the car engine seized and has been recovered to a local garage. The car needs a new engine. How is this possible? The carshop say it's out of 6 month warranty. Audi don't want…
