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VAT on a product replacement just outside of warranty?
Hi all I'm looking for some advice of whether I need to pay VAT on a product replacement just outside of warranty. It is a window film on my consevatory that is a couple of months outside of a five year warranty and has failed. The supplier is willing to come to a joint share of the cost replacement, so there is an…
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False invoice - who do I report it too
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SAGA Magazine lifetime subscription - compulsory shift to digital format
Many years ago I paid for a lifetime membership and subscription to SAGA magazine. The subscription contract entitled me to receive 12 copies of SAGA Magazine per year for life. I have just had a letter to say from June 2023 they will no longer send the magazine in print form but I can have the magazine in digital form!…
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Car insurance comparison sites
Hi I'm need to renew my car insurance within the next 3 weeks so have been trawling through the comparison sites. Every single one puts various Hastings quotes in the top 5 and each comparison site's quote is slightly different. Do Hastings pay comparison sites to get their quotes at the top of people's searches ? I don't…
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Product says "we are not responsiable for damages"
If a car park says "we are not held responsiable for damage or stolen items."ora product says "we are not held responsiable for for misuse of this product" Does that hold up in court? Or can there be compensation.
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Guidance on estimated delivery date
Could anyone offer me some guidance? Placed an order with Studio. Said on the item page that delivery would be within 3-7 days. Estimated delivery on the email confirmation is “by Tuesday the 10th of Sept 2024”. Order has not been processed or sent. Can I query they have failed to deliver even though the delivery date is…
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Warning: The top 20 celebs used by scammers – beware ads featuring Martin Lewis and Taylor Swift
If you see an online advert, particularly if it features a celebrity, always assume it could be a scam. That's a warning from Martin Lewis after our exclusive analysis of Action Fraud data found that the MoneySavingExpert.com (MSE) founder, alongside Taylor Swift and Elon Musk, is the most featured public figure in reports…
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Apple MacBook Air
Any advice I purchased a MacBook Air in 2020 for £1125 from John Lewis it has now gone wrong . Apple gave me 2 options for repair both worked out at about £450 . John Lewis no help either . Apple think the logic board has gone . I can’t afford it and now have a useless piece of equipment sitting at home . Is there anything…
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Get your guide
Hi. I have a get your guide account and it was recently hacked. The hacker bought experiences to the tune of approx £300 using my virgin credit card. Get your guide are refusing to refund saying it’s against their policy to do so. Virgin are saying that it doesn’t constitute fraud because I already had an account with gyg.…
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S75 - Possible faux pas?
Just a quick question.Just had a new kitchen fitted and there is a lot of issues with it. In talks with the company at the moment to get them rectified. Back of my mind i'm thinking im safe as I paid two deposits on two different credit cards, however now it's just dawned on me that the contract for the kitchen is in my…
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Can someone keep a mattress wrongly delivered to them?
I bought a clearance mattress from Woolroom on credit. It was out for delivery on Tuesday. Tracking showed driver had been at drop 16 of 17 so was 1 drop away. After the exact time of drop passed I got a text to say delivery cancelled. Its taken til today Friday after numerous attempts to find out what id going on to be…
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Section 75 on holiday accommodation
Hello everyone Can you kindly help me understand whether, if I pay just £1k (the deposit) of a £10k holiday accommodation bill, the whole £10k can be claimed under Section 75 if the booking is not honoured/the property closes down? I plan to pay the remaining £9k via Faster Payment as the owner will not take the whole…
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Laptop fault - failed repair. Can I still reject the item after 8 months from purchase?
Hoping for some guidance re: the Consumer Rights Act (2015). Brief timeline: * Laptop purchased from AO.com 26th February 2024 * The laptop had an occasional issue with its power - you'd shut the lid but the device wouldn't always go to sleep and would drain the battery. Also, sometimes it wouldn't switch on after you shut…
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Shop is threatening to refuse refund on faulty refurbished phone
Hi all - I’d really appreciate some advice. I bought a refurbished IPhone 12 from an independent phone shop on our high street for £300, 2 weeks and 2 days ago. Unfortunately paid with a debit card (lesson learnt). There’s a 24 month repair or replace warranty on the phone which does not cover ‘physical/ liquid damage,…
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Do I have any rights?
purchased a laptop from local Curry’s with a special offer of £60 off. A few days in and upon setting it up was discovered to be faulty. Returned to store and upon testing they agreed it was faulty and offered a replacement which I agreed too. Could not give me a collection date but a random few days was mentioned. 2 weeks…
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Fridge stopped working after only 1 year and a half out of guarantee
I bought a no frost fridge freezer about 1 year and a half ago, which had good reviews. It has only 1 year of guarantee. Unfortunately the freezer stopped working completely and the fridge is not cooling enough, to give you an idea, on the coldest setting on the fridge the butter is still soft. I phoned the customer…
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Argos returns
Hi, can anyone advise on what our rights are with a return to Argos My independent 89 year old mother decided to buy a new vac while I was away on holiday and got one from Argos. When she got it home and had assembled it, she turned it on and realised that it was far too heavy for her to use. She packed it up and tried to…
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Purchased watch flagged as stolen
Hello, I purchased a watch from a company in July of
this year. I had the watch for a few months and then decided to sell it. The
company that I sold to have advised me that it has flagged up on the watch
register as stolen in October 2023. When I brought the watch the company
provided me with a Watch Register certificate…
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Do I have any rights / comeback?
I bought a second hand BMW X1 automatic last March and in August this year I was getting an engine management light. I took it to BMW and they’ve said it needs a full new gearbox and will cost more than £10,000 to fix. Although it is second hand (bought from a car dealership) it is only a 2018 model and has less than…
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Website item not as described, what can I do?
I bought a new outside clock from a website selling these and similar items. There was a bit of a description and some photos. To me and my wife the clock looked grey, the description doesn't mention a colour. When the clock arrived I was surprised to see it is green and on closer inspection it is not exactly the same as…
