-
Breakdown
So I broke down twice in the space of a week on both occasions I rang my breakdown company who failed to come out on both occasions, I complained to them, they sent a resolution by email, I've complained to the financial ombundsman and because I've complained they have now issued a claim against me and have retracted their…
-
Insurance Claim - Help with wording
Hi, have just had my claim rejected by insurance company, am now sending a letter to them challenging their rejection on the basis of the wording of their policy. So basically, they are refusing to compensate for the damage removal company caused, due to the furniture being flat packed! The furniture was not flat packed…
-
bought iPad from CEX - advice needed
I bought a 'new, Grade A' iPad Pro cellular version (i.e. which takes a SIM) off CEX around 6 months ago. Great condition. Worked just as expected. Lebara cheap deal sim card inserted - works great. I dont use the sim that often, but I changed sims a few weeks ago after cancelling the Lebara one. Get 'NO SIM' error. Tried…
-
DPD Local - Not Again!
I was wondering whether anyone else has had poor experiences with DPD Local and managed to get resolution? DPD Local were due to deliver a package that I had specially ordered to arrive in advance of the Easter weekend. I received a notification from DPD that they had tried but were unable to deliver my parcel on Thursday…
-
Fridge not a described on web site
I bought a frost free wine fridge 7 months ago and it has a year guarantee. The web site stated it was frost free. It is supposed to go down to 5 degrees. It doesn't. It goes to 7 / 9 degrees. It is iced up at the back. The supplier told me to defrost it and they would send someone down to do that. I want to have my money…
-
Nissan messing with me, who can I contact?
I have transmission problems on my Nissan Juke which is common denominator with Juke and Qashqai. Nissan and my local dealer does not want to take responsibility and they are pushing me to each other. I need help. How can I get someone to help me ?
-
Booking.com - compensation request
Hello MSE, Just looking for some advice on my below ordeal with Booking.com and whether I’ve any more mileage in going further getting compensation. Here’s the story; November 2022 – booked a guest house in London, £110, pay at the property for Saturday 8th July. All confirmed okay. This is because we were going to Wembley…
-
Outdoor events - weather cancellation or curtailment
I'd be interested in any opinions about the legality of the following situation..... I attend a number of outdoor events each year which are vulnerable to cancellation or curtailment due to weather. Although you can pay at the gate, if tickets are still available, some sell out so if you want to be certain of getting in…
-
used car stress
Why is it so hard to find legal advice for consumer rights? Tried citizens advice and all they came up with was contact the seller, already past that. Had email from their solicitor refusing to accept my short term right to reject car. It was purchased as a gift for my son's 21st birthday. After buying car I had it…
-
Refund issue with part exchange bike
Hello. I bought an e-bike from Halfords 2 weeks ago and it has sadly failed. Halfords have kindly offered a full refund however that's where the issue lies. The RRP of the bike was £2899 and the promotion at the time offered a 30% reduction in exchange for my bike, a Boardman Carbon racing bike. I paid for the balance with…
-
Retailer not collected item, who's responsible??
Hi, so I ordered 2 fairly expensive outdoor chairs (£120 each) from a well known large retailer online. One broke under normal use within 2 days. Communicated, and retailer sent a replacement out citing we'd need to dismantle, package and return the broken one (not an easy feat given the assembly!) It's now been 2 weeks,…
-
Cancelled magazine subscription
I purchased 2 subscriptions 2/4/2023 from Hearst Magazine. They were on offer at 3 for £3, with the subscription renewing every 6 months. Both of the issues started in June. Hearst Magazines have already renewed the subscriptions for the following 6 months on 22/6/23 and 26/6/2023. I contacted Hearst customer services by…
-
Morphy Richards Steam Generator Iron Faulty
I bought a stream Generator iron from Argos in September 2022, a few daus ago the generator packed up and I took it back to Argos, who told me that I needed to contact the manufacturer, I said that as my contract is with Argos they are duty bound to sort out the repair or replacement, I can opt for them to sort it out, to…
-
Change of performer at comedy gig - any right to a refund?
We booked tickets to a comedy 'festival' about 6 weeks ago. I say 'festival' as it's an evening event with 3 comedians plus a compere - taking place tomorrow - so basically a comedy gig for a specific comedian plus support. We booked because we wanted to see the headline act. We have heard of one of the others, never heard…
-
Item bought online had lower price ticket when delivered
I recently purchased a pair of trainers from Adidas at discounted price of £60. When I received the shoes, one of them had a price ticket of £36. Contacted Adidas and they dont want to know about it saying that must be a warehouse error. Waiting for a Customer service manager to call me.. sometimes. Should they refund me…
-
Elderly relative ripped-off by builder.
An elderly relative has given £9000 to a builder to carry out some work at his home. After the family spoke to other traders known and trusted by them it was clear that the price was seriously extortionate. No work has yet been carried out and the builder has been asked to refund the money and cancel the arrangement. In an…
-
AXS no option to transfer my cash!
I purchased and resold concert tickets via AXS. I have been told via email that the tickets are sold and the concert date has passed more than 10 days so I can now transfer the money into my bank account. I've logged on via laptop, mobile (desktop version and via the app and followed the steps it tells me however: It says…
-
Chargeback Rules - COVID-Delayed Event
I bought tickets to an event in Belgium back in March 2021. The event was originally meant to take place on 10-11 July 2022, but due to COVID was postponed a couple of times. The last postponement put it back to 23-24 September 2023, which would be fine but for the fact that the company entered radio silence and hasn’t…
-
Issues with Learndirect - help/advice required
Hello, I am new to forums, I'm not even sure I have chosen the correct category. I need some guidance if anyone can offer any please? We signed our Daughter up for a 2 year GCSE with Learndirect. All was going well until just after she sat her mock exam in late December. Since this point she has not been able to access the…
-
SAD FART - can customer request replacement rather than refund?
Hi all, Minor question - I have a bath mixer tap that is now faulty, which I managed to purchase in a sale 2 yrs ago (£60). I have been in touch with the company (all very friendly), and they have offered the refund of £60 no problem. The issue is, the tap is now discontinued, so if I just took the refund, I would need to…