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Cancelling airport parking booked online
Looking for a bit of advice here. Made an online booking for airport parking about a week before we went on holiday. Stupidly didn’t read the e-mail which said we had the leave the car key with them. Arrived on the day for them to ask for the key, and as we have a Tesla, we use our phones as the key. I offered them my…
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Local Council court summons on council tax paid in full.
Dear readers, I need some help please, I started having trouble with the council tax late in 2023, I paid the council tax as I always do on time in October 2023. In November 2023, the council told me they needed to issue me with a new council tax account number. They did this and I thought all was ok. I have paid in full…
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Advice re faulty wedding hire
Hi, Posting on behalf of my sister in law in the hope that someone can advise us of our rights. So she paid over £1000 (mostly via credit card) to hire a marquee, flooring, tables etc from a company. They arrived to set up a couple of days before the wedding and the marquee was absolutely filthy/mouldy. They had also…
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Kitchen company holding us to ransom in 11th hour - pay extra costs now or no fit
We are at a loss as to what to do in what is now a complex and messy situation. Engaged with a Leicester based kitchen company in April 2023 to get quote for new kitchen for new extension build. Build started in June 2023. We wanted quotes so we could factor in the cost of a kitchen to the build. Most companies gave quote…
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Life-Threatening Ingredient Found In Food - What Should I Do?
Hi MSE Community, I ordered some "Super Greens" and found this extremely sharp, tough and rigid ingredient in the powder. It has obviously not been blended properly into the mix. Please see images to see what I'm talking about. I nearly consumed this had I not spotted it and checked. Serious chocking hazard and could have…
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Bathroom company refusal to correct
Hi and sorry for the very long story A bathroom company are refusing to correct a leaking bathroom. I have an email copy of the contract which was emailed to me by the company after purchase. It is identified as Version2. This clearly shows that I paid for the installation by the company involved and that there is a 2 year…
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Smartwatch failed out of warranty - no repair or refund available.
I purchased a Withings Smartwatch in October 2021 from Amazon, paying by credit card. One of the reasons I bought it rather than a FitBit, Apple watch etc is because you only have to charge it every couple of months. I didn't use it for a couple of weeks and it was completely dead when I tried to charge it. I contacted…
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Holiday booking in France Odalys price guarantee rejection
Hello, I was after some advice on how to proceed with a French
company please. We booked a trip to France through Odalys who have a lower price within 24
hours guarantee, which I quickly found a cheap option through booking.com However their reply was: The cheaper rate was seen on the
English and not French website so they…
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Faulty Sofa within 6 Months & S75
Hi MSE community - really could do with your advice on this. I purchased a luxury expensive sofa from Natuzzi and it has started to sink in, the mechanisms don’t work as intended and the recliner is slightly bent. It is now 5 months since delivery from the retailer which was bought on a Credit Agreement. I contacted the…
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Retailer responsible for refitting costs?
Hi, We had a new shower fitted in November 2023 - the shower tray was bought online and fitted independently. The shower tray (stone resin) has now cracked. It was fitted as per manufacturer instructions - after a month of questions, photos, and input from the fitter, the retailer has confirmed that the manufacturer has…
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Vet fees
Hello My dog had 3 pea sized mammary lumps removed and a precautionary hysterectomy on vet’s advice. The lumps were beign. I paid my insurance excess £150 and the rest of the bill was sent to insurance company. Received an email from the vet looking for the shortfall that the insurance won’t cover of £800. The quote I…
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Supermarket delivery didn't arrive, they claim it did
It looks like Sainsbury's have decided to have some fun with me. It seems like there are a number of ways I can proceed and I wonder if anyone would care to recommend their favourite? I have tried searching for this situation but nearly all references to supermarket grocery deliveries are about smaller problems - missing…
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Case or no Case?
We live in a family association house and pay full rent. Back in 2019 notified the housing association that the solar panels weren't working. They finally got repaired a few months back after keeping on at them. Since 2019 we couldn't understand how our electricity usage was so high. Over the following years we tried…
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Returning a Bed
Unfortunately, the T's & C's of this bed state quite clearly that anything that is "specifically made" for you cannot be returned if you've bought it in-store, which I did, so I do understand my options are basically that I have no options but I would be interested to hear people's thoughts about any possible avenues I…
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Festival Ticket Issue
Afternoon, We bought two tickets for a festival and parking. Unfortunately due to health issues we were unable to attend. When we contacted the festival they told us we'd missed the deadline for ticket name change so we'd have to sell them on through their own ticket reselling site. They couldn't provide us with a direct…
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Plumber overcharge left asked for a breakdown of quote to fix
We have had a plumber visit to fix a leaking toilet. He’s dismantled my toilet for 39 mins.Advised cistern washer , flexi pipe and pan connector needed to be changed. £80 call out fee . The office have then rang me to say it will be 340 to fix which I reluctantly agreed to as I was distracted with kids etc in house.…
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Service Charge update cost is now 10x original
I have just discovered that a charge I was not expecting has gone to solicitors for collection with significant additional charges on it to 10x the original. It is an intermediate service charge to align a previous budget so not part of the normal 6 months cycle so I was not aware to look out for it. What can I do to…
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Consumer rights on kickstarter goods
Hi all, I've searched the forums and can't quite find a similar scenario and was hoping the MSE world would be able to give me some guidance. Last year I made a pledge in a Kickstarter project for some leather luggage. The luggage was recently delivered and when I opened the box, the goods were clearly damaged (looks like…
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Poor response to Babboe cargo bike recall
We bought a second hand Babboe cargo bike in 2020 for £2500
(~£6000 new). In February 2024 Babboe started a mass recall of many cargo bikes
of which our is one. Six months later we got an email offering only £533 (20%
of the RRP of the model in 2015) in vouchers for a new bike which we can only
spend on their website. The…
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Builders inaccurate invoice
Please can I have some advice please? A construction company completed some renovation. They invoiced us before the job was complete. They are pressuring us to pay. We walked the job and noted we had been charged for work not done ie carpet removal/supply and installation of 6 led light panels - they are saying they did…
