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Appliance failing consistently after warranty around 1-2 years but hundreds report same fault
Hi All I bought a Samsung Microwave in Oct 22 and just over 2yrs on the START button has stopped working and one other button. Looking at the reviews there is a years worth of reviews all saying the same thing after 1-2yrs use. This was an expensive combination microwave at £249. They want me to pay £140 to get it fixed!…
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Garage faulty part - Who is responsible?
Hello all, My girlfriend’s van needed a new alternator around 12 months ago and so we took it to a local garage, they carried out the work and things were fine initially. Fast forward to January 2024 and she starts having problems again, I contacted the garage to take a look but they were full for weeks so took it to an…
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Volvo Car, 1 week ownership ISSUES
Just picked up my 20 plate XC90 last Friday (so not even a week yet) 2 points I’ve got hopefully people can help!? 1 - Car was in today due to heavy sweat staining and looks like this is unable to be rectified, after being deep cleaned. And garage doesn’t seem to think they can get this out and are now saying it’s worn the…
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Toothbrush from Amazon seller- any rights
Hi folks, I bought an electric toothbrush from Amazon about 10 months ago, It was an Amazon seller. While initially very happy with it, as the charge lasted a month or so, now I have re-charge it every 3-4 days at most, so not really happy with this. I believe the return window has closed last June, and it seems the seller…
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Faulty ebike refund query
So I purchased an ebike from Halfords in May for £1800. August come around and the bike developed a fault so I took it into store to be fixed, Told me they would order a part this never happened due to issue with the manufacturer. In October I got a call that they needed to run some test for the manufacturer to confirm the…
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Do I pay for Windows where quality is poor?
Hi, I've just been getting my house done up with replacement windows by a company with a decent rep, but the Glass which has a "lead effect" has a poor finish on at least 5 different panes of glass! The fitter has agreed it's not good and I have told the company that the glass will need to to be replaced as it looks bad…
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Seller not refunding returned order
I bought online 4 largish items and returned one of them as it wasn't quite right. Seller confirmed they had received the item and said they would refund, I'm still waiting for the money. I've emailed several times and they keep saying they will refund but they never do. This has been going on for about a month. Their…
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Used car purchase, undisclosed damage, distance selling and consumer rights question
I recently purchased a car through a distance-sale from a dealer. (No comments on making a car purchase without physically inspecting it myself first please, if I had been able to do that then obviously I would have, etc etc). Before purchase I went through a long list of potential issues, and requested multiple…
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Dunelm receipt policy
After paying at Dunelm, I was asked my email so they can send me a receipt. I declined and got a paper receipt. Apparently paper receipts are to be phased out and email receipts only. No returns will be allowed without an emailed receipt. Is this legal? Not everyone uses a computer and some do not want countless emails…
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Do online sites showing discounted items have to verify the Original Price shown?
I recently bought a Kids Build Your Own Fort Kit from a website claiming to sell items for major discounts. I paid £19.99 for a 'large set' supposedly saving 60% on the "original value" of £49.99. I then paid £5.99 for postage. When the fort arrived, it took me a few minutes to actually work out what I was looking at. I've…
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LG faulty item still within 12 months warranty
I contacted LG on 28/10/24 to report a fault with our washing machine following it stopping mid wash and an error code appearing (still within 12 months warranty). I was reassured the matter would be dealt with promptly but this has not been the case. Below is a timeline of events 27/10/24 - washer stops working mid cycle…
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Diamond White Aligners Nightmare
Ok bare with me, this is a looong story, but I am really hoping someone can help, as I don't know where to go from here. I am now well over 2 years into my journey with Diamond White, and the way it is going I suspect it will be ongoing for at least another 2. I spent a lot of time researching aligner companies whilst I…
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Khyam Tents Purchase June 2024 Lifetime warranty - Now in liquidation. Any rights?
Back in June we needed to repalce our damaged unreparable tent so after a lot of research and consideration we purchased a Khyam airtent at a cost of around £2k. This was a very considered purchase due to the high cost. We camp alot and did lots of research into the what the best brands were and best value for money would…
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Laptop out of stock?
Hi, I'm unsure what my rights are on this. I bought a laptop online at scan.co.uk They had a problem on their system so they only had one left in stock that been used as a demo machine at their reception. I was offered to get that one for £50 off. It now looks like they are unable to get any more of the model I ordered in.…
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Membership money taken, but cannot access website or any of the benefits!
I took out an EveryIcon membership with the Everyman cinema in September, which includes 24 tickets amongst other benefits for a monthly fee. However, the website and app are absolutely rubbish and most of the time are completely down, so I cannot even see the listings, let alone book a ticket or use my "free" ones. The…
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Item sent after order cancelled. Who pays return costs.
Hi. I placed an online order for an item that was listed as ‘In stock’. The retailer emailed me the following day to say that the stock listing was an error, the item was not in stock, but was due to come back into stock. I emailed after close of business on the same day to say that I needed the item by a specific date and…
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NBCS threatning to take me to court
I bought 4 items from house of fraser, but the package was empty so i decided to ask house of fraser for a refund. I started a conversation with them going back and forth saying i needed a refund since it is a lot of money (£250). That ended up taking too long so i went to my bank and raised a charge back. House of fraser…
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What counts as 'proof of sending'
Hi, I was wondering if anyone had any advice with a problem im having with an item I have sent for return. I purchased two pairs of shoes online from a large, well known retailer. I sent one of them back using their courier, which they paid for (they send a label to me once I reported the return). I then took the parcel to…
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Finance company issue
I bought a van on finance ( hire purchase) the van has a fault that no one can find There is talk about the finance company cancelling the agreement and the van being returned. I don't want this. The van is my business without it for even a few days puts my business in a very poor position and I will lose work/contracts.…
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Claiming a refund for faulty double glazing back door
We purchased brand new windows and doors for our whole house in September 2023. We had a number of problems with the company, which were eventually rectified by December. Or so we thought. The door they originally tried to fit was the wrong size so they took it away and fixed it in their workshop, however they obviously…
