Homebase Kitchen Order

Shepherdess13

I paid for a Homebase kitchen in October with my credit card  - being delivered in January - I could have had it before Christmas but had no space but now Homebase is in administration - please can anyone guide me as to my best course of action? Thanks in advance 

Alderbank

How much did you pay?

Shepherdess13

All of it - over £8k

Grumpy_chap

Shepherdess13 said:

I paid for a Homebase kitchen in October with my credit card  - being delivered in January - I could have had it before Christmas but had no space but now Homebase is in administration - please can anyone guide me as to my best course of action? Thanks in advance 

Right now, it is probably best to wait as Homebase, or the administrators will be in touch with some information (which will also be in the press in a generic way).
Some of the stores and the brand seem to have been brought out - if that goes ahead as indicated, the new owners may honour contracts.
The fact you paid by CC may mean that you have better options than otherwise, the exact options will depend on the amount paid and the total anticipated order value.

born_again

Shepherdess13 said:

I paid for a Homebase kitchen in October with my credit card  - being delivered in January - I could have had it before Christmas but had no space but now Homebase is in administration - please can anyone guide me as to my best course of action? Thanks in advance 

At the moment nothing.
\it is a case of waiting and see what you get told about your order going forward.

CC will tell you that, as until more information is known. Then nothing will be done.

As paid on CC you will be covered via chargeback if Kitchen does not turn up.

MSE_James

Our news colleagues will be updating this page during the day (and beyond) as more information becomes available

https://www.moneysavingexpert.com/news/2024/11/homebase-administration/

400646

Received kitchen units from Homebase on Tuesday. The white goods were coming from AO but not arrived. Automated message said to contact Homebase did…but got no response. The complete kitchen was to be paid on credit as per signed contract with Homebase 
where do I go now ??

Aylesbury_Duck

400646 said:

Received kitchen units from Homebase on Tuesday. The white goods were coming from AO but not arrived. Automated message said to contact Homebase did…but got no response. The complete kitchen was to be paid on credit as per signed contract with Homebase 
where do I go now ??

Sit tight.  As advised above, the situation isn't fully clear and the eventual outcome will determine next steps for you.  You're financially in a good position if your credit is the type that comes with S75 protection.

born_again

400646 said:

Received kitchen units from Homebase on Tuesday. The white goods were coming from AO but not arrived. Automated message said to contact Homebase did…but got no response. The complete kitchen was to be paid on credit as per signed contract with Homebase 
where do I go now ??

Who's message?

As they are coming from AO, then that is where I would be contacting, as they should be able to give you the status of delivery, or not.

MarcoDG

My situation is  similar in terms of kitchen order placed in October to be delivered in January (because of the limited availability for the  company supposed to fit the kitchen) I paid via a finance for £10,300 with Novuna, that I assume have been paid in full to Homebase at the moment of my order. Do I have any way to protect my money?

Aylesbury_Duck

MarcoDG said:

My situation is  similar in terms of kitchen order placed in October to be delivered in January (because of the limited availability for the  company supposed to fit the kitchen) I paid via a finance for £10,300 with Novuna, that I assume have been paid in full to Homebase at the moment of my order. Do I have any way to protect my money?

If your finance is of the sort that carries Section 75 protection, then you have that.  If it was a personal loan you've used to buy the kitchen, I don't think that carries protection.