Homebase Kitchen Order

k10f1

I also purchased a kitchen using finance and was just waiting for delivery (while the room was plastered etc). I've received the AO email saying they can't deliver.

Called homebase customer services and they say as far as they're concerned everything should be delivered. They say they're on talks with AO to try and get deliveries back on track.

I've also checked and novuna finance is covered by s75.

I've considered cancelling. As I haven't taken delivery this seems an option but the customer services say I'd have to go in store to do it, and I'm working now until Monday. I'm hoping for some clarity by then but cancelling feels safest option maybe?

born_again

Cancelling would be a big mistake.
That would be you breeching the contract.

You are covered via the finance. Just sit it out for now & don't panic.

MSE_Molly_G

Hi everyone. We've published a news story on Homebase going into administration with info about your installation and refund rights:

Homebase administration – your shopping, installation and refund rights

Thanks!

Shepherdess13

One of the reasons I chose Homebase was the 20 year guarantee on the kitchen - how would I stand with that if my kitchen order was delivered? 

Aylesbury_Duck

Shepherdess13 said:

One of the reasons I chose Homebase was the 20 year guarantee on the kitchen - how would I stand with that if my kitchen order was delivered? 

No one knows yet.  Normally, any warranty provided by the retailer would lapse when the retailer closes.  A warranty from the manufacturer or a third party would probably still apply.  Until the future of Homebase is known, it won't be clear if a Homebase warranty stands.

dogsaremyppl

400646 said:

Received kitchen units from Homebase on Tuesday. The white goods were coming from AO but not arrived. Automated message said to contact Homebase did…but got no response. The complete kitchen was to be paid on credit as per signed contract with Homebase 
where do I go now ??

We were meant to receive our AO goods today and we got the same message yesterday. When we contacted AO they told us that they weren’t fulfilling any Homebase orders. 

We are meant to receive our kitchen on Monday, Homebase said it’s going ahead but the delivery company XPO say they aren’t delivering anything. 

To be honest we are very wary of having a kitchen without the guarantee that was meant to come with the it anymore as the company won’t be around to claim on it if we need to. 

Plus we find ourselves in a position to need to find an extra £1200 to cover the appliances since AO will not deliver them. 

dogsaremyppl

MarcoDG said:

My situation is  similar in terms of kitchen order placed in October to be delivered in January (because of the limited availability for the  company supposed to fit the kitchen) I paid via a finance for £10,300 with Novuna, that I assume have been paid in full to Homebase at the moment of my order. Do I have any way to protect my money?

Our kitchen is on finance too. As we were told we start paying after delivery I don’t think Homebase get their money from Novuna until then. We are phoning Novuna tomorrow to make sure Homebase don’t start taking any money since XPO have told us they aren’t delivering our kitchen on Monday and AO haven’t delivered our appliances today. 

I would phone Novuna and check. 

k10f1

I tried calling novuna today but there was a 90min wait to be answered, which exceeded the time I had over lunch with work.

I have dug out my contract and cancellation is definitely allowed, there were various reasons including "a change in the product or terms." I would imagine loosing a 20 year guarantee would be included in a "change to the terms." Another potential reason was "there is a risk products may be delayed due to events outside our control." 

Anyway I e-mailed the kitchen sales person to see what they say about it all. The problem is my design needed tweaking, a wall was coming down and we needed to change a few things after it did.when we ordered it was a "best guess" but she said not to worry about making changes after. This was apparently all fine, but now I imagine it's not, which is why I'm considering cancelling if I can. No point having a kitchen I can't fit in the room.

ThumbRemote

k10f1 said:

I tried calling novuna today but there was a 90min wait to be answered, which exceeded the time I had over lunch with work.

I have dug out my contract and cancellation is definitely allowed, there were various reasons including "a change in the product or terms." I would imagine loosing a 20 year guarantee would be included in a "change to the terms." Another potential reason was "there is a risk products may be delayed due to events outside our control." 

Anyway I e-mailed the kitchen sales person to see what they say about it all. The problem is my design needed tweaking, a wall was coming down and we needed to change a few things after it did.when we ordered it was a "best guess" but she said not to worry about making changes after. This was apparently all fine, but now I imagine it's not, which is why I'm considering cancelling if I can. No point having a kitchen I can't fit in the room.

You need to be absolutely sure that you'll get your money back if you cancel. There's a very high chance you'll cancel and get no refund. You have no idea if your money has been paid to Homebase or not. 

Aylesbury_Duck

ThumbRemote said:

k10f1 said:

I tried calling novuna today but there was a 90min wait to be answered, which exceeded the time I had over lunch with work.

I have dug out my contract and cancellation is definitely allowed, there were various reasons including "a change in the product or terms." I would imagine loosing a 20 year guarantee would be included in a "change to the terms." Another potential reason was "there is a risk products may be delayed due to events outside our control." 

Anyway I e-mailed the kitchen sales person to see what they say about it all. The problem is my design needed tweaking, a wall was coming down and we needed to change a few things after it did.when we ordered it was a "best guess" but she said not to worry about making changes after. This was apparently all fine, but now I imagine it's not, which is why I'm considering cancelling if I can. No point having a kitchen I can't fit in the room.

You need to be absolutely sure that you'll get your money back if you cancel. There's a very high chance you'll cancel and get no refund. You have no idea if your money has been paid to Homebase or not. 

I agree.  Do not cancel until you know more.