EHARMONY refused refund

Brenda500

Used EHarmony dating website for 18 months. They take DD via PayPal.  I noticed payments had been continued for 2 years following cancellation. Cancellation acknowledged by EHarmony as correct but refuse refund.  I nor them can access the account as it's closed.  PayPal can only refund back six months' payments. Bank won't help as it's PayPal. Letters ignored, emails fobbed off and phone calls a waste of time now as account closed. They have stolen my money in my opinion. I have threatened legal action but can't afford it. Any suggestions?

powerful_Rogue

Brenda500 said:

Used EHarmony dating website for 18 months. They take DD via PayPal.  I noticed payments had been continued for 2 years following cancellation. Cancellation acknowledged by EHarmony as correct but refuse refund.  I nor them can access the account as it's closed.  PayPal can only refund back six months' payments. Bank won't help as it's PayPal. Letters ignored, emails fobbed off and phone calls a waste of time now as account closed. They have stolen my money in my opinion. I have threatened legal action but can't afford it. Any suggestions?

Apart from taking legal action, you're out of options.

Aylesbury_Duck

Legal action is the only way, especially now you've threatened it.

Avoid accusing them of theft.  It's not.

born_again

Brenda500 said:

Used EHarmony dating website for 18 months. They take DD via PayPal.  I noticed payments had been continued for 2 years following cancellation. Cancellation acknowledged by EHarmony as correct but refuse refund.  I nor them can access the account as it's closed.  PayPal can only refund back six months' payments. Bank won't help as it's PayPal. Letters ignored, emails fobbed off and phone calls a waste of time now as account closed. They have stolen my money in my opinion. I have threatened legal action but can't afford it. Any suggestions?

When you cancel such as this that is paid via PayPal. Make sure that you also cancel it in your PP account.

How to cancel a subscription to a merchant on a Personal Account

1. Log in to your Personal PayPal account via a browser.
2. Click the cog icon in the top right corner to go to the Settings page.
3. Select the Payments tab.
4. Scroll to the Automatic Payments section and Click Manage automatic payments.

Stops retailer taking funds.👍

IvanOpinion

Also check those statements more often.