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Uber eats just stealing from consumers now?
I recently experienced an issue with Uber Eats where I was missing several items from my McDelivery order. When I contacted (uber eats) support, they refused to issue a partial refund despite clear evidence that the items were missing. I asked for very reasonable things: * Escalation to a senior support member. * A formal…
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Bathroom Fittings Staining
New fitted bathroom. we purchased taps, shower valves, and spouts from a UK retailer made by a brand based in the UK, in their brushed brass finish we have a water softener fitted, however the new taps all have darks water spots that cannot be removed. This to me is a defect in the items. who is responsible? The retailer…
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Wedding tent deposit refund following bad weather cancellation
Hi all We celebrated our wedding this weekend. The venue was quite small so we paid for an outdoor teepee to give us more room. We booked/paid for this through the venue itself, who use an external teepee hire company. We paid a 25% deposit to the venue earlier on in the year to secure the teepee/venue, and followed by the…
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Perfume - distance selling
Hi I recently purchased a perfume from Selfridges of London, which has now been delivered. Unfortunately, I have realised that I mistakenly ordered the wrong fragrance. When I reached out to Selfridges to arrange a return, I was informed that they cannot accept it due to hygiene reasons. However, I initiated the return…
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Help With Returns Problem Please
Hi, Background: I bought some clothes from a lesser known website (checked their returns policy which was fine, TP reviews were good, lots of positive stuff online and my son’s friend had bought from them with no problems). I paid on a CC, and it was over £100. I ordered three items, two of which need to be returned - one…
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Eufy Camera (faulty) - I cannot get a replacement?
I purchased a camera directly from Eufy, but it is faulty. I am stuck in a continual cycle of emails to try and get a replacement with a potential free return. They keep asking for serial numbers and god knows what. I am sure the emails are sent by a chatbot thing. I have lost count of the stupid messages. One email said…
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Vehicle repair options
Hi all, I purchased a vehicle from a dealership that came with a warranty and was meant to be checked by the dealership for faults and defects. When driving the vehicle home, I noticed a fault. The next day, I took it to a local garage as the dealership is not local to me. I asked the local garage to check and they…
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Wrong diagnosis. Who pays?
The water on my combi boiler was running hot and cold so I called in a heating engineer who came highly recommended on a local forum. He diagnosed a fault with the heat exchanger and quoted me £425.00, which I accepted. However, the fault was still there after he'd replaced the part and he then said the problem must be…
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Can I reject my PX car back, when the dealer has sold it, and the new owner has returned the vehicle
Good Evening We purchased a vehicle from an independent car dealer, we pay a £1000 deposit by BACS, the car was delivered on the 1st October, this was the first time we had physically seen the car, it was raining and the car was wet, they took our part exchange vehicle away, we soon noticed a burning Oil smell within the…
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Online Purchase Item Too Small Return Query
I purchased a jacket online from BOY London for a relative as they didn't have enough money until the end of the month. They were on sale. The biggest size they have (manufacture) is XL so ordered this but it was a tight fit and too small. I am still within my 14 days return window, purchase was £120 and paid through…
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Debenhams
Has anyone had problems with either getting goods, never receiving goods or not being able to return goods I have had a terrible time trying to return some goods " I don’t want money off I JUST WANT MY MONEY BACK FOR ORDER (Removed by Forum Team) Order Total : £32.38 WHICH I SENT BACK TO YOU ON 8th NOVEMBER I TRIED SEVERAL…
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Scammed in to ordering rubbish
Hi all Hoping you can help. I'm usually pretty savvy with websites etc but I ordered a Christmas present for my son over a week ago following an Instagram advert (hindsight red flag!). I checked out the website independently and it looked great - loads of great reviews, pictures looked amazing, implied it was a small good…
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Currys - Google pixel 7 pro
Recently my Pixel 7 pro developed a fault where by the camera glass/covering shattered while just being in my pocket. The phone was not dropped. I have raised a resolver ticket with Currys. I got the following response from Currys. "Please reach out to the manufacturer for assistance if you believe this is a known issue.…
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Justmylook
My wife bought a hairdryer from this company. We opened it and turned it on, but it wasn't what she wanted, so we elected to return it for a refund. They refused of course. Initially they said we had "Used" the device (!) I pointed out their Returns Policy states "signs of use"... there were none. Now they are saying that…
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Moonpod, Typkur vacuum cleaner
So I had been looking for a cordless vacuum cleaner for a while and I saw this review on topguaidance.co.uk by David Brown. It looked legit to me so I proceeded with the purchase as the website seemed to be based in the UK and British company. After they had sent me a tracking number I noticed the vacuum was shipped from…
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DKNY - How to obtain a refund when it is impossible to reach them?
Hi, I hope some of you kind souls can help me out. My mother in law placed an order on 2nd December 2024 from DKNY to buy a coat for my wife (https://www.dkny.com/products/dlsmpp55ccam?_pos=2&_sid=ebb864e0a&_ss=r) and has yet to receive the order 13 days later. When looking at the status of the order, it is classed as an…
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Rogue Garage Trader
23 August I paid £300 by credit card to secure a car however the garage kept the car to work on it until it was delivered 21 September when I paid the balance of £1700 plus £140 car tax the garage had bought, by bank transfer as he had not brought the card machine, saying he had sent off the V5C - nothing has ever been…
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Crowne Plaza Hotel and GDPR
Hi all, hoping someone could offer some words of advice. We stayed at the above hotel in October, and we had a bad nights sleeps due to the location of the room so the hotel kindly agreed to give us 50% back. However since we booked the room we had changed our debit card and therefore the refund was a little more tricky…
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Tesco Mobile - Wrong phone delivered - Refused refund
Hi, So in a bit of a customer service nightmare scenario here, I ordered an iphone 11 pro on a 32 month(about £60 a month) contract last month (6/11/2020) from tesco mobiles website. I ended up receiving a very cheap Chinese android phone called a "Ulefone Note 7" (Tesco does not stock this phone, presumably either a…
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12 month warranty from "date of purchase"
I purchase a Zima dental cleaning device on 24 November 2023. The next day I got an email saying delivery of my device would be "delayed for up to 5 days due to high demand". Several days later it arrived. I reported a fault with the device on 25 November 2024 but have been told my device was "out of warranty". Their…
