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Supermarket delivery didn't arrive, they claim it did
It looks like Sainsbury's have decided to have some fun with me. It seems like there are a number of ways I can proceed and I wonder if anyone would care to recommend their favourite? I have tried searching for this situation but nearly all references to supermarket grocery deliveries are about smaller problems - missing…
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Case or no Case?
We live in a family association house and pay full rent. Back in 2019 notified the housing association that the solar panels weren't working. They finally got repaired a few months back after keeping on at them. Since 2019 we couldn't understand how our electricity usage was so high. Over the following years we tried…
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Returning a Bed
Unfortunately, the T's & C's of this bed state quite clearly that anything that is "specifically made" for you cannot be returned if you've bought it in-store, which I did, so I do understand my options are basically that I have no options but I would be interested to hear people's thoughts about any possible avenues I…
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Festival Ticket Issue
Afternoon, We bought two tickets for a festival and parking. Unfortunately due to health issues we were unable to attend. When we contacted the festival they told us we'd missed the deadline for ticket name change so we'd have to sell them on through their own ticket reselling site. They couldn't provide us with a direct…
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Plumber overcharge left asked for a breakdown of quote to fix
We have had a plumber visit to fix a leaking toilet. He’s dismantled my toilet for 39 mins.Advised cistern washer , flexi pipe and pan connector needed to be changed. £80 call out fee . The office have then rang me to say it will be 340 to fix which I reluctantly agreed to as I was distracted with kids etc in house.…
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Service Charge update cost is now 10x original
I have just discovered that a charge I was not expecting has gone to solicitors for collection with significant additional charges on it to 10x the original. It is an intermediate service charge to align a previous budget so not part of the normal 6 months cycle so I was not aware to look out for it. What can I do to…
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Consumer rights on kickstarter goods
Hi all, I've searched the forums and can't quite find a similar scenario and was hoping the MSE world would be able to give me some guidance. Last year I made a pledge in a Kickstarter project for some leather luggage. The luggage was recently delivered and when I opened the box, the goods were clearly damaged (looks like…
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Poor response to Babboe cargo bike recall
We bought a second hand Babboe cargo bike in 2020 for £2500
(~£6000 new). In February 2024 Babboe started a mass recall of many cargo bikes
of which our is one. Six months later we got an email offering only £533 (20%
of the RRP of the model in 2015) in vouchers for a new bike which we can only
spend on their website. The…
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Builders inaccurate invoice
Please can I have some advice please? A construction company completed some renovation. They invoiced us before the job was complete. They are pressuring us to pay. We walked the job and noted we had been charged for work not done ie carpet removal/supply and installation of 6 led light panels - they are saying they did…
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Vinted Counterfeit claim
Hello, I recently bought a Dyson airwrap from a seller on Vinted. When it first arrived it looked legitimate and worked the first time I turned it on, so I accepted the order. However, when I turned it on again it wouldn't work. Long story short, I sent it to Dyson who confirmed it was counterfeit. The seller has blocked…
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Ongoing repair and warranty expired.
I have an issue with my water tank which Baxi have been out to fix in May 2024 & July 2024, both times it wasn't fixed and the issue still persists. I called them today but they said the warranty expires next week and after that date they will not cover the repair, even though they failed to repair it correctly within the…
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Damp Wall
Hi ,my neighbour caught me outside my property and asked if I was having any problem with damp in my house particularly a part of wall that separate's us internally. I told him no not noticed anything but said I would have a good check when I had time. This obviously did not suite him as I'm of the opinion he is wanting to…
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Can I keep it?
I bought a power saw online recently and when it was assembled, there were a couple of small fastenings missing. I contacted the company about this and apparently they weren’t able to simply send those couple of small parts to me. Instead, they sent me a second power saw and suggested that I remove the couple of bits I…
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Patio horror
A Landscaper has recently completed a new Indian Stone patio and path. We have two major issues with the work. The first problem is the pointing which appears to be disintegrating and crumbles whenever any pressure is applied. If it rains, the edges of all the patio slabs remain visibly damp for several hours. The…
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Poor Workmanship in Joinery
Hello, we just had independent joiners coming to our kitchen to fit a new worktop, plus wooden backsplash and install sink and gas hob. At the first glance, the work seemed to be done properly. However, after a closer inspection, on the same day the work was done, we noticed: 1) that the wooden backsplash had been badly…
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I've been ripped off by a beautician. What are my rights?
PLong story short. I paid a beauty therapist for some treatments upfront totalling £350 and she has not delivered what I paid her for. She has part refunded me £150 under duress & basically go forth and multiply for the rest. She has charged me £50 for re-arranging an appointment when I was I'll, she didn't tell me this at…
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Rejecting car on PCP after just under 12 months
Hi everyone, I'm hoping to get some advice regarding my ongoing issues with a Mercedes vehicle I purchased new for £58,000 via their Agility finance/PCP. Within 6 weeks of driving it away, I noticed that the heads-up display (HUD) became inoperative. Since then, the car has been in the garage three times for this issue,…
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Damaged Goods, missing goods, late delivery and restrictive terms
We ordered nearly £1300 worth of cladding items on a Friday from a Company advising Next Day Delivery. In reality this would be on a Tuesday due to a Bank Holiday. We had the option of paying for this, or a vastly inflated figure for Saturday delivery. On the Tuesday our Installer arrived just before Midday to be there to…
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Small Claims Court. I'm in England but the company is based in Scotland, which court do I use?
Hi there. I'm trying to make a claim against a company but have found that there are separate claims courts for Scotland and England. I want to make sure I go through the process as simply as possible, but I'm not sure if I go with the Scottish court or the U.K one? The company is based in Scotland but I live in England.…
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UPS charged twice for same delivery
On 4 Sep 2023 UPS charged me TWICE for the same delivery from Spain to UK. They also took an import charge, but the item was rejected at the boarder. They have refunded the import charges, and I am prepared to accept the first delivery charge as they attempted a deliver. But one year on and 26 emails later, I have still…
