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Return Parcel lost - have not received drop off confirmation. What next? :(
Hi there, we have returned a parcel last Wednesday to a retailer and have used the drop off lockers down the street. We have printed and fixed the label onto the box. Went to the locker, scanned the label, dropped the parcel off and even entered the email to the system on the screen. We thought all is good, but we quickly…
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Emma Mattress return
Our Emma mattress was delivered in April and I have gone on the website to return it, as after going on holiday and sleeping much better, I realise the hip and back pains are due to the mattress. However, the online returns portal says that we are out of time and we need to phone them, even though we havent had it for 200…
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Boots falling apart - am I being unreasonable?
Bought a pair of safety boots around 18 months ago, worn two days per week for a job that mainly involves being sat down. Certainly not on my feet all day in them or anything like that. Well known brand who I've previously had a pair of boots last years with much heavier use. Couple of weeks ago discover the soles are…
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Fiat Issue
We have recently had issues with Fiat earlier this year we had a warranty repair needed on our Fiat 500x half a day job but ended up with the car off of the road for 5 months, lack of parts. It was returned serviced and fully valeted but we’d lost the love in the car, during this period we were given a hire car at Fiat…
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John Lewis Refusing Apple Watch Repair within 2 Year Guarantee
Hi There, Any help on this would be greatly appreciated. I have an Apple Watch that I purchased from John Lewis that stopped working within the 2 year guarantee. I took it back to JL and they have stated that it will not be covered as the watch has some scratches and a dent. They have further stated that the repair cost…
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M&S refuse to refund for goods that aren’t durable
Bought some trainers from M&S. Eight weeks later the thin vinyl covering on the top of the foot started peeling off. Took them back (to a different branch) and the assistant recoiled in horror, exclaiming”they’ve been worn!” (Of course they’ve been worn; thats their purpose! Even had I worn them continuously for the entire…
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Boohoo - refund rejection
I have returned an item to Boohoo, I have proof of delivery etc. I have tried contacting them through text, email, Facebook and virtual assistant. They are now ignoring me. Does anyone know what I can do next please?
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Decorator Damage
I've just had some decorating done in my house. Just before the decorator left and I was cleaning up I noticed a scratch on my tv screen and a small dent which when I switched the tv on was permanently white. I pointed this out to him and he was apologetic but I told him I'd be contacting my insurance company. After he'd…
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Builder Gone Into Liquidation - Contacting Insurer?
Hoping someone can help. Had an extension built 3 years ago and builder had insurance in place covering the work. The roof is now leaking due to wrong tiles used so trying to pursue their insurance... However, we can't find who the insurer is as we've lost the paperwork and no way to contact the builders. Is this something…
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Mountain Warehouse/Evri return problem
I ordered some clothing from Mountain Warehouse. One of the items was faulty so they sent me a link to arrange a return and I printed off the pre-paid returns label. There are no Evri drop-off points anywhere near me so I ticked the box for collection. I got an email confirmation and stayed home all day but Evri didn’t…
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New Car Incorrect Spec on Collection - what now?
Hello, I'm in a need of some advice please. I went to collect a new car and the interior seat colour wasn't what I had wanted or asked for. I've already paid for the car prior to collection. The garage can source me a new factory built car with delivery in a couple of months. Whilst this would be inconvenient it is doable…
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Hilary's Blinds (Buy now pay later) - Agreement cancelled by Hillary's
Hello, I ordered some Blinds to be installed in my new home from Hillary's, and my girlfriend applied and signed an agreement through Novuna as a buy no pay later agreement (9 months). 2 Months after installation of these blinds, her agreement was cancelled from Hillary's due to an error on their end, something to do with…
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Prepaid service contract company to close 31st Oct 24
Anyone have experience of having paid a 3 year service plan only to have the company say they are closing their business at the end of October 24. They are saying they will transfer my contract to a new company that has no trading history. What if I don't want this? Its a 3 year plan, I had to pay by bank transfer when I…
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Contract Expiry. Virgin Media.
I had Broadband with Virgin Media. My contract expired on 26th September and I paid my final bill (issued by Virgin) on 27th September. Unknown to me Virgin also require you to request a disconnection the service. I find that strange since the contract between us expired naturally and at that point all services should…
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We bought a second hand car that broke down- now garage is ignoring us
Hello please help if you can. We needed to upgrade our car due to me being pregnant (now heavily). We purchased an older car- we got a loan out to pay for this. We specifically asked the garage to double check for any faults- they took this to a garage they work with and a price was agreed at trade level for any faults…
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I Forgot To Cancel My Old Mobile Phone Contract
The short story is that I was with iD mobile for a 12 month contract in 2022 which rolled on for a couple of months before I got a new SIM contract with iD mobile and struggled to get my number changed over with a PAC so I just opted to change my number. This occurred in 2023. I have been on that new number for over 12…
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Unfair Refund Contract Term? Tags & Refunds for Online Clothes Purchase
It's my first post on these forums, and it's a little long so I thought I'd start with a bullet point summary before expanding with more info: * Bought a suit online using debit card at Abitto ltd 17 Sept 2024 * Received 19 September 2024 * Took tags off as intended to wear, but did not wear it apart from to try on *…
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No win no fee
I have a case with Mc Dermott Stanley thr company have folded and is now with Stevensons however a transfer request has been made by another solicitor. i have been advised that if my case has. Not been heard in court then I can withdraw from the agreement . i can no longer view the agreement that I originally had as there…
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Amazon returns violation
Anyone had an email saying you have violated their returns and refund policy and had any open orders cancelled and only have access to digital content? Had two of these emails even though I have never returned anything but customer service refused to deal with it and still waiting for a response from replying to the email.
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Sky glass - advised to turn off all devices to watch tv
We have had sky glass for just over a year and recently have been having lots of problems with connectivity. Two weeks ago we had a new sky glass delivered due to a poor picture and connectivity. However we are still having trouble with the internet and buffering on the TV. We called Sky, whereby we spoke to no less than…
