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Might have been scammed over payment for van pump, can I get the money back?
I met a guy outside my local shop who works for local dpf cleaning mobile company, he cleaned the van for me on the side. He plugged his computer in and it said dpf pump faulty. He said he'd order it and fit it, but needed payment up front -£290 for it. After talking to my mechanic I decided to go for it to Monzo bank, I…
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Faulty watch
Hi all Wanted your learned opinion. My wife bought me a watch for my 50th in May. Cost over around £1000 (I know I'm lucky). The leather strap has already started to come apart even though I don't wear it daily. I keep it on a watch winder when I work at home a couple of days per week and never wear it for DIY, sport etc.…
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Defective PS5 Controllers - Class Action?
Hello, I've had a bad experience with Sony Customer support regarding what I believe to be an inherent design flaw with the original PS5 dual sense controller.My controller L2 spring snapped out of warranty and Sony refused even to conduct a paid for repair. I believe this to be an inherent design flaw as Sony released a…
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Very complicated MCOL court money claim - can you help please?
Hello. I've had recent advice here about a section 75 claim for a used car, and the help was very reassuring in that regard. Thank you again to those who helped me. Sorry this is a long read and complicated... I was advised prior to have a section 75 claim running alongside a Money Claim Online claim (MCOL) then cancel…
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Faulty after wearing
I purchased a dress from a small independent business ( supporting the little uns) for £155 on may 10th for a wedding June 17th. I wore the dress and within 6 hours the boning had torn the fabric and was protruding out and rubbed against my skin. I contacted the company the following day to ask their advice re the dress as…
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Claiming Damages for Loss of Digital Content under Warranty Repair
Hi All, I have an issue with a Nintendo Switch console, or more specifically faulty joycons. The switch belongs to my young children, who during the time they have owned it have amassed a lot of progress in a number of games, which inldudes access to levels, special characters, costumes, etc. This data is saved locally on…
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£1500 Hugo Boss Suit (Paid for Adjustments) few days later price dropped by £800
Bought a Hugo Boss Suit for £1500 (my wedding), paid for adjustments, and due to pick up Sunday, but just seen they have dropped the price by £800 online. I paid for on my credit card. Do i have any rights with regards to getting a refund for dropping my £800 in just a few days?
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Fridge Freezer Faulty after 4 years
Hi all, I'm quite good at the ole consumer rights and have successfully returned faulty goods over the years despite attempts by companies to block me. However, this particular case is something I'm not really sure how to go about. So, my Hisense fridge freezer is a little over 4 years old. About 6 months or so ago it…
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Customs charges for unwanted parcel
I recently received a parcel from a distant relative overseas in the US who decided to send me a few knick knacks and a couple 20 dollar notes. While in the moment I appreciated that she had thought of me and decided to send me something, I have now been informed that I owe customs charges on this parcel of around £70. At…
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What are my rights when breakdown service says not a mechanical fault
I would be extremely grateful if anyone could point me in the right direction and what to do next. I bought breakdown service (cheap, but it covered what I wanted) and I broke down just recently but when I phoned up the helpline, when I told them that there is a banging, metallic sounding, and feels as though something has…
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Fridge freezer replacement drawers
Hi all, trying to figure out what my legal rights are here. I bought a new build house last year – I took ownership on 7 July 2022. As part of the build we were provided with a fridge freezer by the builder (so that makes them the supplier I think). Over the last 11 months every drawer in both the fridge and freezer have…
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Boots Advantage Card
Has anyone else had their Boots Advantage points removed due to an alleged 'abuse of the scheme' with no specific information about which specific rule had supposedly been broken? They have withdrawn over £100 of points that I held, and after several letters to Boots I am still none the wiser which of the 'standard letter…
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Making a complaint when company will not change consumer's contact details
I have asked this question elsewhere without getting a definitive response. I have cause to make a complaint to an airline. However, they will not respond to me since their complaints system is webform based and they will only respond to the email address on the booking. That email address is not mine; I did not make the…
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Carpenters law issues
Dear all, I hope I am posting this in the right section, apologies if not. I am a customer of Aviva car insurance. Last November I was involved in a not at fault accident (someone smashed in the back of my car). The car was written off and Aviva referred me, without my asking for it, to their partner carpenters law. They…
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Asda pay at pump
Last Monday 12th June, I used the Asda pay at pump. I had a £99 pre-authorisation fee put into my card, which usually reverts to what I spent (in this case £40) as soon as I've finished. I'm still waiting for this to be sorted, and am £59 short. I've missed out on work (needed to put fuel in van and couldn't afford it).…
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E-Bay Rights after incomplete delivery
I Ordered two Wall Hung Toilet Kit on E-bay This consisted of a Frame and the workings of the toilet there are 5 elements to this so they call it a 5 in 1 it was made by Grohe. they also included a ceramic toilet & Toilet seat and they stated that " the Packege contains everything to do the job ". I paid i receved the box…
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Next claiming I have worn an item and charging me £35 investigation fee
I ordered a dress from Next online, received it Tuesday 2nd May and returned it in store Thursday 4th May as it did not fit. The dress was returned back to me on 25th May by Next stating the dress had been worn. I did not wear the dress as it did not fit. Next are claiming it was not returned in the same condition it was…
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help with aggressive debt collectors for debt I don't owe
Hi, I need some legal advice regarding a debt collection dispute, as I'm unable to afford professional legal assistance. Here's a summary of my situation: * “ABC Omega debt collection” claims I owe Rackspace (UK) Cloud over $800 USD plus interest. * I have evidence of closing my Rackspace account in June 2022 with all…
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Builder Blackmail
My neighbour had building works done to his house. His builders caused approx. £3000’s worth of
damage to my property (which I can prove) and are denying any fault except for
a wall re-rendering at £650 which I have had to pay for. I got my problem published in the Times and their
solicitors advised it was the…
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overcharged by The Bike Club??
I have been with bike club for several yrs and they have been taking the money for bikes i sent back for nearly 3 years!!!! i keep contacting them and no one will respond to me. i do not know what to do to get my money back. has anyone else experienced this? If so how did you get your money back? skint mum here who really…