Returning prom dress’s to Australia

thetwist25

Good day all. We have recently purchased 4 or 5 prom dresses from Australia for my daughter. None of them fit correctly and to be honest the quality is not great from the price paid. We are trying to arrange a return to them but are being met with “you can only receive store credit” and not a refund. Where do I stand with this ? It’s within the 14days and we used a credit card. Any help would be great? Are we bound by English law or Australian law which looks a little different . Many thanks.

Penguin_

You're bound by Australian law as far as I know.

eskbanker

If it's an Australian company (without a UK presence) then the purchase is likely to be governed by Australian law, but this should be confirmed in the terms of sale.

Payment by credit card may open up opportunities if it can be demonstrated that the supplier breached the contract (assuming the items were all over £100 each).

flaneurs_lobster

If all 4 (or 5) dresses had fitted correctly and the quality had been acceptable, would you have kept all 4 (or 5)?

thetwist25

We would have returned the non desired ones, 

thetwist25

Does the total have to be over 100£ or each item? Many thanks 

eskbanker

thetwist25 said:

Does the total have to be over 100£ or each item? Many thanks 

Each item needs to be over £100 if you were hoping to make a section 75 claim via your credit card provider, but that's only if the supplier has breached the contract (which doesn't sound particularly likely from what you've said).

photome

thetwist25 said:

We would have returned the non desired ones, 

Do the t and c allow returns from the UK for change of mind, who is the company

Grumpy_chap

thetwist25 said:

Good day all. We have recently purchased 4 or 5 prom dresses from Australia for my daughter. None of them fit correctly and to be honest the quality is not great from the price paid. We are trying to arrange a return to them but are being met with “you can only receive store credit” and not a refund. Where do I stand with this ? It’s within the 14days and we used a credit card. Any help would be great? Are we bound by English law or Australian law which looks a little different . Many thanks.

I assume you do know how many your purchased?

Most likely Australian law.
What did the web site say in the terms & conditions?

eskbanker said:

Payment by credit card may open up opportunities if it can be demonstrated that the supplier breached the contract (assuming the items were all over £100 each).

There would have to have been a breach of contract under the laws of whichever jurisdiction applies.  
What return rights does Australian law provide for?

thetwist25 said:

Does the total have to be over 100£ or each item? Many thanks 

£100 for each items if S75 protection is to apply.



Did you look into the return policy prior to purchase, given that 3 (or 4) dresses were always likely to be wanted to be returned?
What was the reason for buying prom dresses from the other side of the world?
What is the carriage costs for return back to Australia?
Are there any customs fees on the re-import to Australia?

This might well be one to chalk up to experience.

Ayr_Rage

Sell them and put it down to experience.

I cannot see any claim against your card issuer.

GingerTim

Categorical_One said:

So you've shipped 4 (or maybe 5) prom dresses (prom dresses !!!!!!) from Australia with the intention of shipping most, if not all, of them back to Australia once you'd had a look?

This, here, is why the planet is absolutely f*cked. 

Or, as the Australians might say, this is totally cooked.