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Tusker Price Dispute
I ordered a car through my company's salary sacrifice scheme with Tusker in November 2024 and took delivery in December 2024. The price has significantly reduced since I took delivery (by approx. £124 per month) and I've calculated I will pay an additional £4,580 over my agreement term. I've reached out to Tusker but…
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Refund for service no longer required
Hi, I paid for a supercar experience which is due to take place mid March. I paid in full for it in early December by credit card. The person I bought it for is no longer in contact with me and I have no use for the ticket. The vendor says their 14 day cancellation policy applies and as a gesture of goodwill they will…
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Undersold Electric Heaters
HI everyone, I bought 4 electric heaters from an online heating specialist site. I bought them based on the wattage for the suggested room sizes they listed for the heaters I purchased on the website. My bedrooms are roughly 3m square and they said they (500w) are said to be suitable for up to 5m square. They are not…
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out of warranty COACH handbag given as a gift falling apart
Hi, I received a Coach bag as a gift in Jan 2019, valued at £350. The bag exterior leather and handles are in immaculate condition. The interior lining, made of cheap material,despite Coach's all -leather claims is crumbling and flaking, This has rendered the bag unusable, as the peeling sticks to anything placed inside.…
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Moved: Kybotech - The moaners are right this time
This discussion has been moved.
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Stairlift guaranteed before Christmas, cancelled just before
Hi, looking for some guidance here. We booked a stairlift with more than enough time for it to be fitted for when a relative came out of hospital and in time for Christmas. We get a call a week before and first of all the man asks if we've been kept updated of the progress. No, no calls at all. He said he would deal with…
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Help - dodgy car re-spray by insurers repair company
My car bumper
was damaged by a hit & run and sent to the insurers repairer. It came back
with overspray and pin !!!!!! bubbles that had popped and dried which I
complained about. They said they
would fix, but had it back again today and found a pin !!!!!! (sorry no photo).
On Friday they told me they had painted, flattened…
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Stuck don't know if legal or moral issue
Hi All I am really at the end of my wits now, I had an issue with my car I bought Feb 24 used 4 year old at point of sale I paid cash and was talked into extended warranty I paid an extra £900 for this fast forward to xmas eve I noticed a smell of coolant from my car looked under Bonnet and noticed i had a cracked coolant…
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Argos - faulty goods policy
Hi all - I purchased a laptop from Argos on a Black Friday deal at the end of November. It was as a Christmas present for my son, who received it for Christmas. The laptop initially worked but after several uses a fault occurred and the operating system wouldn’t load up - black screen and no way of attempting a reset.…
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Incredibly overcharged - Locksmith
I was locked out my flat and called a locksmith to open the lock for me. I was quoted for a basic lock it’s £79 The guy came and said ‘this is a high security lock and I’ll need to drill into the door’ quoting me £210+ VAT = £250 He then asked if I need the barrel replaced for the lock to which I did. £75 for the parts…
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Amazon forcing me to manufacturer website for 6 month old defective item
Hi, Back in July I purchased an Oral-B electric toothbrush from Amazon. It has stopped holding charge and I want to get a replacement. I have gone through various routes on the Amazon site but all now end up at offering me to go to Oral-B website to resolve the issue. As I understood it, under UK law it is up to the…
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Question about 14 day cooling-off period in case of broadband service
Hi All, If I enter into a 12 months contract with a broadband service provider today and select installation date tomorrow, when can I cancel the contract without paying an exit/cancellation fee if I'm not happy with the speed or anything else related to the service? On one hand, here it says I can cancel within the 14-day…
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Who is responsible for delivery problems
Background: I bought an item from Halfords and was promised delivery. I will not go into details, but in summary it was delivered (on time) to the wrong address (in spite of being correctly addressed) in the village in which I live. Luckily, the resident saw my name and the correct address and popped it round to me; so, in…
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Amazon Refund/Return Headache
I will try to keep this brief, but bare with me. My girlfriend orderded me a Ticwatch (Smart watch) from Amazon for Christmas. Sold by Mobvoi, fulfiled by Amazon. As this was a present for me she elected to have it delivered to a local amazon locker so the surprise wouldn't be ruined. Parcel gets delivered to locker and my…
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“Life Coach”’not responding to request for a refund
Last week, I approached a “life coach “ for help with difficult circumstances (advanced cancer) I paid £20 for an initial phone discussion, with great doubts about paying for a full course (£4000 for 12 weeks) but when he offered a discount down to £1,500, feeling a bit desperate, I fell for it and transferred the £1,500.…
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Estée Lauder perfume that is off
My husband purchased Estée Lauder perfume called beautiful from Debenhams online just before Xmas, when I opened it, it smell’s awful & it is the colour of strong urine, I have used this perfume for years & know it should not be like this, he paid £68 for it, he emailed them & they have said we cannot return it under the…
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currys careplan refund of £673
We bought a kenwood dishwasher in Aberystwyth store on 30/4/2011 paid £289.99 The sales assistant must have put us on a care plan (which was not asked for) as we never take out insurance..... 12 years later we realised we were still paying £4.49 per month for the care plan ( so paid out total of £673.50!!) the dishwasher…
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Goods damaged upon receipt
Hi all, I wonder if someone could explain the procedure for me to get a refund or repair for an item I bought. The item is an electronic step for my taxi that cost £1,220 so not cheap. The thing is, I didn’t open the box for about 3 weeks because I didn’t have a date for fitting but when I did open it I found it was…
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Problem with window
Hi everyone and Happy New Year. I am experience problems with my double glazing window in my living room. The room is an absolute nightmare to heat and I have noticed there seems to be a bit of a draft coming through the sides of at least one of the windows. I went to get the phone number of the company I purchased from…
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Indesit dishwasher
I purchased an Indesit dishwasher directly (Hotpoint). Used it twice a week for 13 months it caused the while house to be without for a couple of hours in Christmas day. It's def the dishwasher. I'm about to write a letter to them as they are claiming no manufacture can guarantee their product to last a certain amount of…
