-
Sony Playstation refund / contact centre
Hi, Does anyone know of how to get through to Sony Playstation customer service/contact centre as my son pre-ordered the new FIFA 25, and then decided he wanted to upgrade to the ultimate pack. He did this as you're supposed to be able to cancel a pre-order within 14 days distance selling regs, but there is literally no…
-
Opos emails non existent debt
Hi all, over the past couple of weeks I've been getting emails and texts from a company called opos, who in turn say they are representing a company called intrum. I've never heard of either of these companies. They say that it's regarding a debt "in relation to a Halifax credit card". I've never had a bank account nor a…
-
Candy Washing Machine, Candy removed features. Any consumer rights?
Hi folks, Bought a Candy "Candy CSO14103TWCBE" Washing Machine roughly 1 year, 1 month ago from Littlewoods. Main reason for spending more was the remote features, as it allows me to remote stop/start monitor it through an app as it is installed in the house of someone i care for. Candy have removed the ability to use the…
-
Three saying they are not responsible for Phone they sold
I got a PAYG phone (HONOR Magiv V2) from three back in Feb, and paid for it fully, plus a PAYG SIM. The screen went faulty (stuck pixels), and was reported on 22nd Aug. Three said to contact HONOR, to arrange repair, so I did that through their app on phone. Got response saying their repairer SBE would be in touch to…
-
Strange court letter/summons
No idea if this is the right place to post. Do move if you think it should be else where A friend of mine rang me in a state of panic on Friday
(5/07/24), saying they have been sent a letter from HMRC Courts & tribunals
debt collection services for a debt. The company named on the covering page is
known to my friend -…
-
Poss Sec 75 Chargeback Advice
I'm looking for some advice on the following problem I have had with a well known online retailer. On the 30th of June 2022 I made a purchase of a product which came with a 2 year warranty. The total cost of the item was £153. The purchase was made using my John Lewis Finance credit card. The product developed a fault…
-
Scam Builder. Court said his account was too low and won't help
Hi, my lovely friend unfortunately gave £15,000 to a builder who started digging the foundations for an extension, completely messed it up then ran off with the money. She had to get another builder and start again. Now can't finish the kitchen extension as has no money. She took him to court and as his bank account was…
-
Faulty Printer Out Of Warranty Known Issue
Hi hi all, I have a Canon Selphy photo printer which I bought 4 years ago. It prints postcard size real photos same quality you’d get from a photo print shop. Cost around £100. It’s printed less than 100 photos. Ive come to use it and it’s stuck on the welcome screen, a search of the internet leads me to a mot of…
-
Very ‘lost’ refund
Looking for advice on best approach to getting my money back. I brought a camera worth 1k from very.co.uk on sept 1st, I changed my mind and when it arrived I went through their return process to send the item back on the same day. It was unopened and fully sealed. Yodel tracking (have receipt) confirmed arrival and I have…
-
Natuzzi Faulty Sofa
We took delivery of two very expensive reclining sofas from Natuzzi in December last year. The electrics failed on one side of one at the end of July. A third party company came out in the middle of August but couldn't fix it and needed to order a part. We are still waiting. I have had friends and family over in the last 2…
-
returning unwanted item
I was mis sold a laser cutter - the retailer said it had a built in water cooler but it did not - it was an external chiller. The retailer delivered the water chiller but I never actually received the laser cutter. The order was cancelled by me and I asked for a refund. I was eventually (after going through my credit card)…
-
Refund for Very Returns
Hi, I recently ordered a number of items from Very. Upon receipt I didn’t like all of the items so I returned 5 of the 8 items delivered. Now some of the items returned were delivered directly from Adidas and some were from Very direct. However I noticed today that the returns for the items from Very were credited today.…
-
who's responsible?
My mother bought a bidet toilet which had a 30 day returns policy if uninstalled. She asked a builder who got one of his guys to install it. But on inspection it didn't flush properly. When she asked about it, they shrugged and said 'dunno' (not a plumber). She got the builder round who then inspected the paperwork that…
-
The Range and related retailers
I ordered some patio chair cushions from the Range website. They came with a Range header on the invoice. They weren't the right size so I returned them to the Range. However, I am refused a refund because I sent them to the Range and not the independent retailer who despatched them.. The invoice says nothing about NOT…
-
The online mattress minefield
The mattress I bought 3 months ago for
over £500 came with a warning that two people are needed to move it. I was not informed by the retailer and only found out when the
packaging was removed. Also in the packaging was a QR code for the
manufacturer's 'guarantee' which consists of a warranty against
faults in manufacture…
-
Boiler Juice rip off
I ordered 350l of oil from Boiler Juice. What I didn’t realise until after the delivery, which hadn’t been confirmed by a receipt from the delivery guy was that I had been charged 120 pence per litre, ppl. I contacted Boiler Juice by phone and they gave me an indicative price of 60ppl, half the price I paid. Following up…
-
How to cancel a diesel emissions claim
I hope this is in the right place as I am new to the forum? Two days ago I was coerced into signing up with a company to represent me in a claim against Mercedes Benz over the diesel Emissions scandal. I have no information as to who the company is or how to get in touch with them as the only information I was sent was a…
-
Appliance Written-Off
Hello all I’d be grateful for any guidance on my situation and what
appears to be a stalemate on my efforts with Hotpoint. The facts of the case are as follows: - * The unit is a fridge-freezer priced at circa £450 and bought some 7 years ago; * The appliance has irreparably failed and considered to be a write-off; * The…
-
Dud Samsung TV
In 2022 I decided to splash the cash and buy a Samsung QLED TV in the hope of getting a decent TV that will last for many years. How wrong I was. The model was a QE50Q60AAU which recently broke down . Two different repair firms including Samsungs own authorised repairer diagnosed the problem as being related to the screen…
-
Concert merch faulty
hi people, I took my daughter to a concert last week in Birmingham. Melanie Martinez. She purchased a dress for £210. (Don’t get me started on the price!! 😆) On getting home the shoulders are have come away from around the arms. I have contacted their merch store and their response was all sales are final on the day but…
