-
How to escalate a complaint against a Hotel group
I booked a hotel stay for my family for a night with 2 interconnecting rooms. On the way there I found out that my booking wasn't taken properly and we were put in a different hotel within the group, with 2 single rooms at other ends of the hotel. With young children and needing more than 4 beds this wasn't an option. I…
-
5 Year Old Peugeot Needs New Engine!!
Hi, We are a young family and after doing lots of research (and lots of saving) we decided on purchasing the 5008. We bought a 2019 model in September 2021 direct from a Peugeot dealership. We paid £23,000 for the car with the hope that this car will last our family for the next 10 years. We have had the car serviced every…
-
Citroen C4 Grand SpaceTourer won’t start (2020) plate
I am hoping someone one there can help. I have a 2020 c4 ST that will not start. The car had issues with the tailgate for a couple of months where it would get stuck and then eventually just wouldn’t open. The only other issue it had was water would come in through the airbag badge above the driver’s door. The car has done…
-
Samsung flip 4 faulty phone
I sent my samsugn flip 4 to samsung for repair as phone goes dead when closing it and you need to rebute it. On reading other flip 4 problems this is a common battery fault as the have admitted this. But to fix this they said it had impact damage to the hinge and had been dropped and was not the case my phone has always…
-
Shiply and the difficulties in getting a refund
Hi all, I used Shiply for the first time recently to try and get a disability scooter delivered to a family member. Long story short, the collection and delivery never happened as the transport provider I dealt with was a scammer. Fortunately their bank returned the money that I originally paid the transport provider.…
-
I've been scammed and don't how to proceed
Hi, I'm wondering if there is anything i can do to get my money back. I know i've done a stupid thing but am now trying to sort it out. I have sent money to a scammer using a link they sent me to a tripadvisor villa booking in france. I paid in euro's using a bank transfer with my Fairfx currency account. Once i realised…
-
Return Apple Watch to currys
I’ve purchased an Apple Watch SE. I thought it would send notifications from my mobile to my phone as that it how I have seen others use their Apple Watches. I’ve since discovered this model does not do that. I’m really miffed, as this was the main reason I bought it. I’ve opened the product. Will currys accept a return as…
-
Moneyclaim
Currently I have a case outstanding as the claimant. I paid an initial £455 and followed instructions. The defendant refused to go to mediation, the case now escalated to small claims I now need to pay a further £300+ why is this I’ve had little for my initial £455 are these refundable if I win?
-
DFS Sofa - Section 75
I purchased a sofa from DFS. Paid £100 on credit card and the remainder on 0% finance deal (with Creation) to be paid over 3 years. The sofa arrived faulty but DFS are refusing to refund saying there is no fault. Am I covered under section 75 and can I put in a claim with my credit card for the full amount or just the £100?
-
Lastminute.com - cancellation & full refund
Hello - I had a package holiday booked with lastminute.com, unfortunately due to industrial action at the destination the flight was cancelled. They were unable to offer any alternative flights, or a similar package, meaning the last option was to cancel the booking. Despite being offered a full refund, I’m being advised…
-
How do I write a letter before claim?
I hired a PI back in June, he did not complete the job as discussed, and in fact found the wrong person twice, assuring me each time that it was the correct person. It has been 3 months and the company have sent me intermittent emails every few weeks in response to me trying to get an update, saying that they are still…
-
Builder Contact Details
We purchase a new build bungalow 12 weeks ago from a 2 men builder (limited company). The transaction was painful and at one stage we walked, but they made promises on the issues which in general were fulfilled. Till now the estate agent has been fielding all enquires, but the builders have now fallen out with him, as a…
-
Faulty refurbished Apple Watch
Hey everyone I need some help please. I had a 2nd Generation Apple watch for around 6 nearly 7 years and the battery finally decided it wasn’t going to last the whole day. I took it into the Apple Store and asked for a new battery. They said they couldn’t replace the battery in store and would send it off. Apple decided…
-
Music Magpie & Klarna
My daughter ordered a phone from Music Magpie 2 months ago which has never arrived, it has been redirected by Royal Mail over 12 times. She has contacted Music Magpie and Klarna to try and resolve this situation. She has since purchased another phone and is trying to cancel her order with Music Magpie which has not been…
-
PayPal took money without allowing to review
I purchased an item through PayPal on 26 August which was advertised as €34.99 and free delivery. Going through through PayPal process the screen said continue to review your order; the amount to pay was €34.99. I pressed to continue to review. Straight away i seen the amount of €105.99 in the top corner of the next…
-
Tastemaster PayPal
This company have taken £29.99 out of my account and I have no idea who they are!!!! My initial request for PayPal to deal with this as a fraudulent transaction however they came back and said denied!!! I have requested that it be looked at as another type of scam and am awaiting the response, what have others experienced…
-
Watch strap has made my existing watch unusable - can I claim for a new watch?
The summary: I bought a watch strap in June, that has rendered the actual watch unusable for me. The new watch strap can't be removed. Am I right in requesting the strap-seller to pay for a new watch? Slightly longer story: I've had my waterproof watch (what is now known as a Withings Scanwatch Light) since 2019. During…
-
Backed into a corner by Amazon - No goods, no refund, closed account, scripted/unhelpful response
Like a good MSE follower, I used it to track the best deals on iPhone 14's. A great deal came up, £539.10, directly from Amazon. GREAT! Made purchase using my debit card on my husbands amazon prime account (had to use a cash transfer from a credit card, as it was the closest to 0% I could get, and I didn't have the cash to…
-
personal banking with the post office
My local post office refuses to accept coins when I pay into my personal bank account I understand that coins need to be bagged for business accounts but this is a personal account and the bank is on their “approved” list. for example If i want to credit my ccurrent account with £7.50 they will only accept the £5 note…
-
Argos refusing return - help please
Hi would appreciate any advice on next steps to take. I purchased a Macbook Pro on 22/12/2022 for £2425.00 from argos on a love to shop card. The laptop developed a fault on 05/08/24 and the screen is blank and does not display any image. I booked this in with Apple and Apple confirmed the laptop is faulty and has no…
