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What are my rights?

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Hi everyone.

Bought a 3 piece skincare set online. One item (capsules) described as a 60 day supply on website. I have taken a screenshot for my records.

It has arrived and there are 60 capsules but are to be used twice a day so it is a 30 day supply. I have contacted the store and they will get back to me but what are my rights? 

Any information would be gratefully appreciated!


Comments

  • Aylesbury_Duck
    Aylesbury_Duck Posts: 15,714 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    kip_64 said:
    Hi everyone.

    Bought a 3 piece skincare set online. One item (capsules) described as a 60 day supply on website. I have taken a screenshot for my records.

    It has arrived and there are 60 capsules but are to be used twice a day so it is a 30 day supply. I have contacted the store and they will get back to me but what are my rights? 

    Any information would be gratefully appreciated!


    Your rights are to get what you paid for, or a refund.
  • eskbanker
    eskbanker Posts: 37,323 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Your rights will depend on where the merchant is based and the governing law of the contract between you, which will generally be specified in the Ts & Cs....
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