Rights for cost of re-installation

weaswan

I have a radiator that is defective (coating peeling off).  The radiator was bought new.  It looks like the supplier is willing to provide a replacement or refund of the actual radiator.  But obviously there is the cost of removing, re-installing, and disposing of the existing radiator.

Any advice on what rights exist in relation to these associated costs.

I bought only the radiator from the supplier and directly engaged a plumber to install originally. 

the_lunatic_is_in_my_head

https://www.legislation.gov.uk/ukpga/2015/15/section/23

(2)If the consumer requires the trader to repair or replace the goods, the trader must—

(a)do so within a reasonable time and without significant inconvenience to the consumer, and

(b)bear any necessary costs incurred in doing so (including in particular the cost of any labour, materials or postage).

You might face some resistance, best to get the new rad in your hands before asking. 

Just as an aide this applies with the retailer, if you were contacting the manufacturer who were replacing under a warranty then the terms of the warranty itself apply. 

If supplier happens to be both retailer and manufacturer then both the Consumer Rights Act and the warranty (if applicable) apply to be used at your choosing  

born_again

weaswan said:

I have a radiator that is defective (coating peeling off).  The radiator was bought new.  It looks like the supplier is willing to provide a replacement or refund of the actual radiator.  But obviously there is the cost of removing, re-installing, and disposing of the existing radiator.

Any advice on what rights exist in relation to these associated costs.

I bought only the radiator from the supplier and directly engaged a plumber to install originally. 

When was it bought?

weaswan

born_again said:

weaswan said:

I have a radiator that is defective (coating peeling off).  The radiator was bought new.  It looks like the supplier is willing to provide a replacement or refund of the actual radiator.  But obviously there is the cost of removing, re-installing, and disposing of the existing radiator.

Any advice on what rights exist in relation to these associated costs.

I bought only the radiator from the supplier and directly engaged a plumber to install originally. 

When was it bought?

It was bought in 2023.  The warranty stated is 5 years.

born_again

weaswan said:

born_again said:

weaswan said:

I have a radiator that is defective (coating peeling off).  The radiator was bought new.  It looks like the supplier is willing to provide a replacement or refund of the actual radiator.  But obviously there is the cost of removing, re-installing, and disposing of the existing radiator.

Any advice on what rights exist in relation to these associated costs.

I bought only the radiator from the supplier and directly engaged a plumber to install originally. 

When was it bought?

It was bought in 2023.  The warranty stated is 5 years.

If you are claiming under warranty. Then the terms of the warranty are what you need to look at in terms of cost of removal/install.