Amazon Slovakia refused my delivery and sent it back to me 26 November 2022 at 9:45PM in Consumer rights 14 replies 984 views

slinkydonkey

So I sent a laptop back to Amazon EU ( Amazonská 4753/1 Sereď, 926 01 Slovakia) only for it to be returned to me as the recipient refused it ( no reason given).

Amazon won't refund me until I send it back.
I don't want to send it again via PF as I don't want to lose even more time/money on failed deliveries.
I believe it was sent via Global Priority.

I attached all the relevant paperwork so a bit confused as to why it would not get delivered.

Has anyone else had problems sending stuff back to Amazon EU?  what delivery company do people recommend?

Date Time Location Tracking event
18/11/2022 13:33 London East Depot

Delivered back to Sender
View an extended tracking event description
18/11/2022 8:39 London East Depot Out for delivery
17/11/2022 22:24 London East Depot Prepared for delivery
17/11/2022 16:41 London East Depot Returned to Depot
17/11/2022 13:53 London East Depot Delivery attempted
17/11/2022 8:20 London East Depot Out for delivery
17/11/2022 3:51 London East Depot Received at delivery depot
16/11/2022 19:04 National Hub Sorted
16/11/2022 17:57 International Hub Arrived in the UK
14/11/2022 13:00

BRATISLAVA 090 (SLOVAK REPUBLIC)…+BRATISLAVA 090 (SLOVAK REPUBLIC)
Released from customs
14/11/2022 10:27

Delivery Agent - SLOVAKIA…+Delivery Agent - SLOVAKIA


Return to sender in the UK - refused by addressee…+Return to sender in the UK - refused by addressee
14/11/2022 9:42

BRATISLAVA 090 (SLOVAK REPUBLIC)…+BRATISLAVA 090 (SLOVAK REPUBLIC)
Awaiting Customs clearance
11/11/2022 21:00

BRATISLAVA 090 (SLOVAK REPUBLIC)…+BRATISLAVA 090 (SLOVAK REPUBLIC)
Released from customs
11/11/2022 17:20

BRATISLAVA 090 (SLOVAK REPUBLIC)…+BRATISLAVA 090 (SLOVAK REPUBLIC)
Awaiting Customs clearance
11/11/2022 12:57

BRATISLAVA 090 (SLOVAK REPUBLIC)…+BRATISLAVA 090 (SLOVAK REPUBLIC)
Arrived in destination country
5/11/2022 6:05 International Hub Exported from the UK

Top

visidigi

What did Amazon say when you asked them?

MattMattMattUK

When you say you sent it back to them, do you mean via the returns process, or you packaged it up and sent it to them via a courier without them agreeing first?

AnnieB2018

I once had a similar return, also from an European country. I had sent it ‘signed for’ but addressed to a company but nobody on the receiving side were willing to take the risk and sign on behalf of the company.
Perhaps send it just ‘tracked’ and insure it well?

Jonboy_1984

Did anything on your paperwork clearly indicate it was being returned for refund/faulty?

We see a lot of EU consignment returns where customs fees are raised and the recipient refuses to pay. On the supply side Amazon insist suppliers pay all duties and taxes before delivery is made to their facility.

slinkydonkey

MattMattMattUK said:

When you say you sent it back to them, do you mean via the returns process, or you packaged it up and sent it to them via a courier without them agreeing first?

A rather silly assumption to make "you packaged it up and sent it to them via a courier without them agreeing first"

jon81uk

Did you buy from Amazon Slovakia or Amazon.co.uk?
Where did the Amazon tell you to return it to when you contacted them?

slinkydonkey

So I have had an update from Parcel Force it looks like the parcel was held at customs and then sent back for an unknown reason.

This was their reply:

Hi, our partners Slovakia Post have only been able to advise us the recipient refused the delivery. A reason for refusal may not have been given by the recipient.

This item ************ was scanned as being refused whilst held with customs. It does not appear the parcel was customs cleared for delivery in Slovakia and returned to the UK as the import was terminated at customs.

If the addressee / importer did not wish to spend time engaging with customs / Slovakia Post to provide paperwork to clear this item or clear the item online, or did not wish to pay any customs charges, this may be why they refused the item.

powerful_Rogue

slinkydonkey said:

MattMattMattUK said:

When you say you sent it back to them, do you mean via the returns process, or you packaged it up and sent it to them via a courier without them agreeing first?

A rather silly assumption to make "you packaged it up and sent it to them via a courier without them agreeing first"

Quite a legitimate question that was rasied.

slinkydonkey

powerful_Rogue said:

slinkydonkey said:

MattMattMattUK said:

When you say you sent it back to them, do you mean via the returns process, or you packaged it up and sent it to them via a courier without them agreeing first?

A rather silly assumption to make "you packaged it up and sent it to them via a courier without them agreeing first"

Quite a legitimate question that was rasied.

It was sent via the Amazon returns process, which consists of:

Return Mailing Label

Commercial Invoice X 2

Hazmat Label

powerful_Rogue

slinkydonkey said:

powerful_Rogue said:

slinkydonkey said:

MattMattMattUK said:

When you say you sent it back to them, do you mean via the returns process, or you packaged it up and sent it to them via a courier without them agreeing first?

A rather silly assumption to make "you packaged it up and sent it to them via a courier without them agreeing first"

Quite a legitimate question that was rasied.

It was sent via the Amazon returns process, which consists of:

Return Mailing Label

Commercial Invoice X 2

Hazmat Label

That's fair enough. However it was never mentioned in your original post that you contacted Amazon who advised to send it back. Thus it was not a 'silly assumption', but a pertient question that was asked.