Amazon Slovakia refused my delivery and sent it back to me

ciderboy2009

slinkydonkey said:

powerful_Rogue said:

slinkydonkey said:

MattMattMattUK said:

When you say you sent it back to them, do you mean via the returns process, or you packaged it up and sent it to them via a courier without them agreeing first?

A rather silly assumption to make "you packaged it up and sent it to them via a courier without them agreeing first"

Quite a legitimate question that was rasied.

It was sent via the Amazon returns process, which consists of:

Return Mailing Label

Commercial Invoice X 2

Hazmat Label

In that case wait until at least 14 days have passed since you sent it and contact Amazon through their chat - they should manually process the refund as per their terms & conditions.

cmthephoenix

If the addressee / importer did not wish to spend time engaging with customs / Slovakia Post to provide paperwork to clear this item or clear the item online, or did not wish to pay any customs charges, this may be why they refused the item.

Did you attach customs paperwork to the outside of the parcel? If not customs would probably send it back to you. Just an address is not sufficient - it has to have a declared value and that it is a return etc.. I order from a place in Italy, whenever I send stuff back I have to attach customs paperwork to the outside of the parcel otherwise it will be rejected by customs and sent back (which it has been once even though I attached the paperwork so I assume it got 'mislaid')

sheramber

Since the feedback says the recipient refused delivery it  must have been accepted by customs.

if Amazon supplied the label any  customs duty should have been taken care of. 

PeteMc

This happened to me some months ago with a Customs Refused stamp from Slovakia, all labels and paperwork as supplied by Amazon. I had purchased from Amazon France who proceeded to give me an alternative address in France and refunded all extra postage costs i.e. signed for.

CHRISTOF

I bought a Ryovi power tool from Amazon Germany and had it delivered to my address in Spain. The device was faulty. I tried to return it, and Amazon sent me a returns label and authorisation form. I was to return it to Amazonská 4753/1 Sereď, 926 01 Slovakia at my cost and they will refund the postage. I am told to send it by "a signed for" service.

1st they have authorised a return carriage fee allowance of only €8.40. I have spent two days on Amazon Chat line getting them to agree that this is an unreasonably low amount to find a courier. I eventually had them agree in writing that they would reimburse any amount but I had to try and get it as cheap as possible and send them the invoice, then they would reimburse me in full. Fair enough, but that did take quite some computer time ..maybe a couple of solid hours. If they hadn´t suggested I return it for €8.40 then I wouldn´t have had to waste this time.

2nd All couriers tried needed a telephone number, an email address and a contact name at the destination. This is not supplied and apart from the tel number which I got from a google search the email address and contact name eluded me. I had to use Amazon generic email address and the site´s CEO´s name.

3nd.  The cheapest courier I could find was UPS at €46.00, but when we drilled down to the address details at the payment stage they sent me a message that "for security reasons" they could not accept the order. I suspect it was because of delays and trouble getting it signed for.

4th Second cheapest was the site Parcels2Go. I went through the process of booking and paying for the service, but when it came to the downloading of the labels, the labels didn`t download. It said there was an Error. After a good length of time on the chat line with Parcels2Go, the operator said that she couldn´t resolve the problem and that she had to cancel and refund the transaction. She suggested that I try again, which I did, and I had the same issue. This was cancelled and a refund was issued (which takes 5-10 days to hit my account, and I am still waiting for this refund).

5....I tried the post office they wanted €170 and the tax details of AmazonSKA 

6.... DHL. ..€135

7....GLS couldn´t get the computer to accept the address. Computer say "NO"

8 ....Fedex says "Error"

It seems that all the couriers really dont want to deliver to this address, or at least make it very expensive.

I asked Amazon Help to arrange collection, or send a pre-paid label but they refused.

This really is a time consuming, boring and expensive exercise. I don´t want to fall out with Amazon (I use them so much) so I don´t want to go down the chargeback route.

Today I am away for a week, so will try again with all the couriers.... I only have 19 days left to return it according to Amazon...

BTW . The item is faulty and Ryobi Europe does not have the faulty part as a spare. It cost €119 to buy including their shipping of it from Germany to Spain.......This whole exercise seems futile for them to just sell it off for pennies...but more importantly is driving me mad....lol

ArbitraryRandom

I don't suppose you have a friend in Germany you can send it to who can then send it on!? 

CHRISTOF

Update.....Amazon DE have just rung me and agreed to refund in full without the need to return.......Top Marks Amazon...

They have also said that they will recommend sending out email addresses, contact names and telephone numbers --- Let's see if that happens.

Gerisha

I also ordered on French Amazon, I wanted to return to this address in Slovakia that they deliver to and the three packages came back to me with a refusal to accept sticker. Amazon France refuses to refund the money for the products and ignores the problem

Alderbank

Amazon seem to process most of their returns to Amazon.eu and other European sites at their massive distribution centre Amazonská 4753/1 in the Slovakian town of Sereď.

The reason for choosing Slovakia might possibly be to do with the fact that they can pay their workers €6.50, about half the minimum hourly wage in UK, France, Germany, etc.

There have been many threads on this site from buyers who have bought from European sites and have had problems returning stuff to Amazonská 4753/1 (by contrast, Amazon.uk returns usually go to the distribution centre in Edinburgh).

This thread in particular has some useful information
https://forums.moneysavingexpert.com/discussion/6266357/amazon-return-to-slovakia/p1

Caradac

I had a similar issue.  Returns process started for a product supplied by Amazon Slovakia.  Posted it as per instructions.  Two weeks later the package was returned to me marked (by Sloviakian post office) as Refused and Unclaimed.

I contacted Amazon Customer Services (UK) who  called me back, checked my proof of posting and refunded both the postage and the cost of the goods.  I just need to dispose of the defective items at the recycling centre.

Although this wasn't a terrific experience, I'm no longer out of pocket and the Customer Services rep was actually really helpful.  This was a satisfactory resolution for me.