Holiday Homes

SausagePot2025

I received an invoice in September 24 for site fees applicable to my holiday home.  If paid before 1st November they give a £100 discount.  I paid this amount and received the discount.  I have today received a letter saying that I still owe £250 and they have re-issued the invoice as the original stated incorrect amount.  Can the site legally demand more money?

eskbanker

What's the nature of the error?  How do both figures compare with the previous year?  Are you still receiving the discount overall?

Aylesbury_Duck

They can legally demand any money you owe, yes.  You need to check statements, theirs and yours, to ensure the money you paid a few months ago actually went into their account and wasn't mistakenly sent elsewhere by you or bounced back from their account somehow.

GrumpyDil

Aylesbury_Duck said:

They can legally demand any money you owe, yes.  You need to check statements, theirs and yours, to ensure the money you paid a few months ago actually went into their account and wasn't mistakenly sent elsewhere by you or bounced back from their account somehow.

It's not this but rather that they are saying the original invoice stated an incorrect amount.

OP, when we had a lodge the owner would tell us the basis on which site fees were being increased.

Does the figure on the original or new invoice match what you expect assuming you have some way of verifying the increase?

Aylesbury_Duck

GrumpyDil said:

Aylesbury_Duck said:

They can legally demand any money you owe, yes.  You need to check statements, theirs and yours, to ensure the money you paid a few months ago actually went into their account and wasn't mistakenly sent elsewhere by you or bounced back from their account somehow.

It's not this but rather that they are saying the original invoice stated an incorrect amount.

OP, when we had a lodge the owner would tell us the basis on which site fees were being increased.

Does the figure on the original or new invoice match what you expect assuming you have some way of verifying the increase?

Oh yes, I see it now.

Grumpy_chap

SausagePot2025 said:

I received an invoice in September 24 for site fees applicable to my holiday home.  If paid before 1st November they give a £100 discount.  I paid this amount and received the discount.  I have today received a letter saying that I still owe £250 and they have re-issued the invoice as the original stated incorrect amount.  Can the site legally demand more money?

Something seems incomplete here.
If you paid in full, save for the £100 discount for early payment, how can you now owe £250?

screech_78

I think it’s likely that the OP received an invoice for a certain amount, but was probably aware there was an error and it was less than was due; hoping they wouldn’t notice. 

In answer to your question, they can certainly correct an error and chase you for the right amount. 

SausagePot2025

Thank you for your responses. We weren't made aware of any errors to the invoice. Just a letter demanding an additional £250. Not even an explanation as to why a further invoice has been issued. Just a demand for payment and saying we are in breach of our contract. 

Aylesbury_Duck

SausagePot2025 said:

Thank you for your responses. We weren't made aware of any errors to the invoice. Just a letter demanding an additional £250. Not even an explanation as to why a further invoice has been issued. Just a demand for payment and saying we are in breach of our contract. 

You should seek that explanation, then.  No one on here can really help unless we know the full circumstances.