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Unfair Refund Contract Term? Tags & Refunds for Online Clothes Purchase
It's my first post on these forums, and it's a little long so I thought I'd start with a bullet point summary before expanding with more info: * Bought a suit online using debit card at Abitto ltd 17 Sept 2024 * Received 19 September 2024 * Took tags off as intended to wear, but did not wear it apart from to try on *…
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No win no fee
I have a case with Mc Dermott Stanley thr company have folded and is now with Stevensons however a transfer request has been made by another solicitor. i have been advised that if my case has. Not been heard in court then I can withdraw from the agreement . i can no longer view the agreement that I originally had as there…
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Amazon returns violation
Anyone had an email saying you have violated their returns and refund policy and had any open orders cancelled and only have access to digital content? Had two of these emails even though I have never returned anything but customer service refused to deal with it and still waiting for a response from replying to the email.
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Sky glass - advised to turn off all devices to watch tv
We have had sky glass for just over a year and recently have been having lots of problems with connectivity. Two weeks ago we had a new sky glass delivered due to a poor picture and connectivity. However we are still having trouble with the internet and buffering on the TV. We called Sky, whereby we spoke to no less than…
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Product Recall Rights
Hi, I've recently received a letter requiring me to return a dehumidifier I bought online. This is due to fault which could cause overheating and lead to a fire (no apology given for putting my families safety at risk for the last 13 months!) After a couple of emails back and forth I've been presented with two options: a)…
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Sony Playstation refund / contact centre
Hi, Does anyone know of how to get through to Sony Playstation customer service/contact centre as my son pre-ordered the new FIFA 25, and then decided he wanted to upgrade to the ultimate pack. He did this as you're supposed to be able to cancel a pre-order within 14 days distance selling regs, but there is literally no…
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Opos emails non existent debt
Hi all, over the past couple of weeks I've been getting emails and texts from a company called opos, who in turn say they are representing a company called intrum. I've never heard of either of these companies. They say that it's regarding a debt "in relation to a Halifax credit card". I've never had a bank account nor a…
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Candy Washing Machine, Candy removed features. Any consumer rights?
Hi folks, Bought a Candy "Candy CSO14103TWCBE" Washing Machine roughly 1 year, 1 month ago from Littlewoods. Main reason for spending more was the remote features, as it allows me to remote stop/start monitor it through an app as it is installed in the house of someone i care for. Candy have removed the ability to use the…
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Three saying they are not responsible for Phone they sold
I got a PAYG phone (HONOR Magiv V2) from three back in Feb, and paid for it fully, plus a PAYG SIM. The screen went faulty (stuck pixels), and was reported on 22nd Aug. Three said to contact HONOR, to arrange repair, so I did that through their app on phone. Got response saying their repairer SBE would be in touch to…
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Strange court letter/summons
No idea if this is the right place to post. Do move if you think it should be else where A friend of mine rang me in a state of panic on Friday
(5/07/24), saying they have been sent a letter from HMRC Courts & tribunals
debt collection services for a debt. The company named on the covering page is
known to my friend -…
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Poss Sec 75 Chargeback Advice
I'm looking for some advice on the following problem I have had with a well known online retailer. On the 30th of June 2022 I made a purchase of a product which came with a 2 year warranty. The total cost of the item was £153. The purchase was made using my John Lewis Finance credit card. The product developed a fault…
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Scam Builder. Court said his account was too low and won't help
Hi, my lovely friend unfortunately gave £15,000 to a builder who started digging the foundations for an extension, completely messed it up then ran off with the money. She had to get another builder and start again. Now can't finish the kitchen extension as has no money. She took him to court and as his bank account was…
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Faulty Printer Out Of Warranty Known Issue
Hi hi all, I have a Canon Selphy photo printer which I bought 4 years ago. It prints postcard size real photos same quality you’d get from a photo print shop. Cost around £100. It’s printed less than 100 photos. Ive come to use it and it’s stuck on the welcome screen, a search of the internet leads me to a mot of…
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Very ‘lost’ refund
Looking for advice on best approach to getting my money back. I brought a camera worth 1k from very.co.uk on sept 1st, I changed my mind and when it arrived I went through their return process to send the item back on the same day. It was unopened and fully sealed. Yodel tracking (have receipt) confirmed arrival and I have…
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Natuzzi Faulty Sofa
We took delivery of two very expensive reclining sofas from Natuzzi in December last year. The electrics failed on one side of one at the end of July. A third party company came out in the middle of August but couldn't fix it and needed to order a part. We are still waiting. I have had friends and family over in the last 2…
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returning unwanted item
I was mis sold a laser cutter - the retailer said it had a built in water cooler but it did not - it was an external chiller. The retailer delivered the water chiller but I never actually received the laser cutter. The order was cancelled by me and I asked for a refund. I was eventually (after going through my credit card)…
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Refund for Very Returns
Hi, I recently ordered a number of items from Very. Upon receipt I didn’t like all of the items so I returned 5 of the 8 items delivered. Now some of the items returned were delivered directly from Adidas and some were from Very direct. However I noticed today that the returns for the items from Very were credited today.…
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who's responsible?
My mother bought a bidet toilet which had a 30 day returns policy if uninstalled. She asked a builder who got one of his guys to install it. But on inspection it didn't flush properly. When she asked about it, they shrugged and said 'dunno' (not a plumber). She got the builder round who then inspected the paperwork that…
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The Range and related retailers
I ordered some patio chair cushions from the Range website. They came with a Range header on the invoice. They weren't the right size so I returned them to the Range. However, I am refused a refund because I sent them to the Range and not the independent retailer who despatched them.. The invoice says nothing about NOT…
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The online mattress minefield
The mattress I bought 3 months ago for
over £500 came with a warning that two people are needed to move it. I was not informed by the retailer and only found out when the
packaging was removed. Also in the packaging was a QR code for the
manufacturer's 'guarantee' which consists of a warranty against
faults in manufacture…
