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Faulty wheelbarrow
Mollyflicka
Posts: 5 Forumite
Hello
my husband bought a wheelbarrow for my xmas present from eBay after about 5 weeks one of the handles became loose with the weld breaking.
the supplier refused to pay for the faulty part to be returned and my husband paid for a courier to return it for repair.
now the supplier says that part of the handle was lost in transit and that we need to purchase new handles at a cost of £25
my husband has raised a claim with the courier and asked for a refund
the supplier is being difficult and says he doesn’t have the refund us and that my husband has no consumer rights here
what can he do?
my husband bought a wheelbarrow for my xmas present from eBay after about 5 weeks one of the handles became loose with the weld breaking.
the supplier refused to pay for the faulty part to be returned and my husband paid for a courier to return it for repair.
now the supplier says that part of the handle was lost in transit and that we need to purchase new handles at a cost of £25
my husband has raised a claim with the courier and asked for a refund
the supplier is being difficult and says he doesn’t have the refund us and that my husband has no consumer rights here
what can he do?
Thank you
0
Comments
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was this from the UK?
is it a commercial or private seller?1 -
Hello OP
Private seller selling a one off wheelbarrow or business seller? (Most likely business but worth checking).
RE your return, have you tracked it? Is it lost?
How much was the wheelbarrow? How did you pay when completing eBay Checkout?In the game of chess you can never let your adversary see your pieces1 -
Just curious why husband would buy a wheelbarrow as a Christmas present, how did he disguise it to surprise you on Christmas morning?10
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Are there two separate parties here you are looking for refunds from, the supplier and the courier?1
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If I bought Mrs O a wheel barrow for Christmas it also would have a broken handle - from her hitting me over the head with it.
Hopefully you get it sorted. Assuming a private sale (not business) from a British retailer and no evidence of abuse, then within the first 6 months they should have replaced it and covered all costs.Past caring about first world problems.2 -
Possibly because it was something someone wanted.FrugaiMacDugal said:Just curious why husband would buy a wheelbarrow as a Christmas present, how did he disguise it to surprise you on Christmas morning?
"Real knowledge is to know the extent of one's ignorance" - Confucius3 -
That may have been what she requested.FrugaiMacDugal said:Just curious why husband would buy a wheelbarrow as a Christmas present, how did he disguise it to surprise you on Christmas morning?
It could have been in a box.1 -
Shame Op has not been back, but last comment was in 2013...Life in the slow lane1
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Must have been a super wheelbarrow if replacement handles are £25. Complete wheelbarrows from Scewfix are less than £601
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OP posted 7 February.born_again said:Shame Op has not been back, but last comment was in 2013...1
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