Faulty wheelbarrow

Mollyflicka

Hi - sorry for slow replies!

it wa what I wanted for Xmas - hidden and not disguised!

bought from a UK seller and yes we want a refund for it being faulty 

He used PayPal to pay…! 

Yes I’ve now shown him screw fix and Mole as both have wheelbarrows !

what can we do to get a refund? The courier was Evri but the seller where the handles were returned hasn’t give pictures of the packaging etc 

any advice (apart from go to screw fix) 

thanks 

Mollyflicka

born_again said:

sheramber said:

born_again said:

Shame Op has not been back, but last comment was in 2013...

OP posted 7 February. 

Look at their posting history & you will see what I mean.

ps yes I am rubbish at posting ! 

sheramber

What company did you buy from?

Mollyflicka

I will check which company it was a UK firm based in Wales via EBay 

wheelybad

Hi, Husband here. Just some more info regarding the wheelbarrow. The seller is a business seller on ebay. The seller is UK based. I reported the wheel barrow to the seller as faulty and was advised to return the faulty part. The seller advised their policy not to pay for return postage. I agreed to this, probably not wise but I wanted to to sort it quickly and not create a drama. The seller has advised the item arrived back to them with a missing part. The seller is saying that they won't send a replacement part because I arranged the return postage. Who is correct and where do i go from here?