Product recall

Henno

Hi, I just wondered what my rights are with regards to a product recall.

An item I bought through Amazon has been flagged as having a dodgy plug as it is a potential fire hazard and I've been told not to use it. The email from Amazon links to the manufacturer website where it states the fault and that they will provide a replacement plug if I contact them. However the company won't answer my email.

I've just been in touch with Amazon who say they have no option to do anything as it is outside their 2 year warranty.  The item was purchased in 2021.

Is there anything more I can do?

Thanks

flaneurs_lobster

** Not about Consumer Rights **

Is this a standard 13A 3-pin plug? Would you be required to fit this yourself? 

Could be more hazardous than the dodgy original plug since the art of safe plug-changing is almost lost.

If you're happy doing it then a decent plug is ~£3.

Grumpy_chap

Henno said:

Hi, I just wondered what my rights are with regards to a product recall.

An item I bought through Amazon has been flagged as having a dodgy plug as it is a potential fire hazard and I've been told not to use it. The email from Amazon links to the manufacturer website where it states the fault and that they will provide a replacement plug if I contact them. However the company won't answer my email.

I've just been in touch with Amazon who say they have no option to do anything as it is outside their 2 year warranty.  The item was purchased in 2021.

Is there anything more I can do?

Thanks

What is the actual product and original price?
Typical life span of the product?
What actually is being proposed to be exchanged?
When did you email the company?  How long have you given them to respond?

born_again

If it has been flagged as a recall, might take a while for the company to respond. As they may not have the staff to handle the demand. Or actually source the new plug.

As a aside which product?

Arunmor

Just change the plug.