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Refused refund faulty item without receipt
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Jsuk
Posts: 48 Forumite


Hello, we bought an airfriyer from Tesco last August and it just stopped working, we mislaid the receipt but have the bank statement and the card it was purchased with. Tesco have refused to do anything as we do not have the receipt. Is there anything i can do? Thanks.
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Do you have a clubcard? If you have that then they should be able to trace the item as you would have got some points on to your account. I've resorted to this a couple of times when I didn't have the receipt available.I’m a Forum Ambassador and I support the Forum Team on Debt Free Wannabe, Old Style Money Saving and Pensions boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.
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⭐️🏅😇1 -
They aren’t obligated to give you a refund after 6 months. But they do have to accept proof of purchase by other means rather than just a receipt.Were claiming under the warranty or under your consumer rights? Did they offer you a replacement item?All shall be well, and all shall be well, and all manner of things shall be well.
Pedant alert - it's could have, not could of.0 -
Bit late now but when I buy electricals I staple the receipt to the instruction manual.
Recipts which are emailed get saved into a dedicated folder in my email a/c.Don't put it DOWN; put it AWAY"I would like more sisters, that the taking out of one, might not leave such stillness" Emily DickinsonJanice 1964-2016
Thank you Honey Bear0 -
elsien said:They aren’t obligated to give you a refund after 6 months. But they do have to accept proof of purchase by other means rather than just a receipt.Were claiming under the warranty or under your consumer rights? Did they offer you a replacement item?0
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Does the warranty say anything able requiring a receipt/proof of purchase?
If not it should be honoured by whoever offered it regardless.In the game of chess you can never let your adversary see your pieces0 -
Whilst they cannot insist on a receipt, then can ask for proof of purchase.
The problem with a store like Tesco is that people tend to shop there quite frequently, they sell a lot of different things and people usually buy multiple items at a time - so something like a bank statement isn't very good evidence that you bought that particular item on that particular date.1 -
Perhaps I'm making this up but I thought there was a similar thread a year or two ago where someone (perhaps @born_again or perhaps a supermarket employee?) said that it should be a simple job for the supermarket to take the date of a transaction and a card number, and to match it to their own internal accounting and stockkeeping systems to identify what was bought on that transaction.
Of course Tesco being able to do that and persuading them to do it are two different things...0 -
Okell said:Perhaps I'm making this up but I thought there was a similar thread a year or two ago where someone (perhaps @born_again or perhaps a supermarket employee?) said that it should be a simple job for the supermarket to take the date of a transaction and a card number, and to match it to their own internal accounting and stockkeeping systems to identify what was bought on that transaction.
Of course Tesco being able to do that and persuading them to do it are two different things...
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Do you have a bank statement just for the air fryer, or was it bundled in with other shopping?All shall be well, and all shall be well, and all manner of things shall be well.
Pedant alert - it's could have, not could of.0
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