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Kitchen refund/compensation
Trying to keep this concise... We bought a new kitchen. We planned it in January in-store, which was a great process. Payment was awful. They insist on online payment and sent us links, which we paid, but then deluged us in 18 more links. We talked to them and they said it was an error - but then as the 18 extras were not…
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Tefal Ingenio - Sauce pan handle issue
Hello, In Jan 2023, I bought from a local Tefal store a new set of "Ingenio saucepans". They come with a detachable handle for easy storage as without the handle the pans neatly stack within each other. The handle has a release button which when depressed allows this disconnection from the saucepan and it came with a 10…
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Motorcycle dealers going insolvent - what rights do customers have?
Here in Devon, three main motorcycle dealers have gone insolvent as part of the Marsh group. Triumph, Harley Davidson & Yamama motorcycle owners are left high and dry with warranties, service plans and specialist support all gone for their bikes. Me included (hence the post!) I thought I was doing the 'right thing' buying…
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Kitchen consumer rights help
Hi We bought a kitchen from a local bathroom and kitchen place that has several shops in the NE. At the point of purchase I was pursuaded to use their kitchen fitters, although we already had a builder and a joiner onsite building our extension, as it would be more secure for them to do the whole job. The fitter came out…
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Phone contract provider obligation
Hi, I have a business mobile contract and was offered upgraded terms within contract which I signed up to. Roll on 15 months, the new contract has still not started, no phones, no SIMs, no bills and no payments. I am now out of the original contract so would like to move company, but I am told that I within the term of the…
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Unable to use Ticketmaster ticket - no refund given.
I travelled down to Manchester to see Fatboy Slim at the Warehosue project. I was about to buy my own ticket through Ticketmaster when someone in our group said they were dropping out so I agreed to buy their ticket off them. The person who bought all of the tickets then said he would transfer it to my ticketmaster…
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Lookiero being weird about refund
My wife bought five items from Lookiero. In accordance with their returns policy she decided none of them were right and sent them all back. The company emailed her to say she only sent four items and would charge her for the fifth. She definitely returned all five items and we do not have the fifth item they are…
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deposit issue
we paid a deposit to a local blind company to have our blinds fitted and we paid the deposit (50%) in good faith that they would deliver and fit on the date agreed. they then contacted us to say they had not arrived and couldnt fit that day (on the agreed date I should add) we then tried to cancel as we felt they hadn't…
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Homebase Online Purchase with Credit Card
So I bought a B&D tool online this week, chose the delivery date and nothing is being despatched nor delivered today. What are my rights if I paid with Credit Card? Thanks
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Solicitor Payments on Account
I have received a Letter Before Action but my instinct tells me it might just be a 'fright letter'. My solicitor has my agreement to proceed on our behalf but requires a large 'payment on account' before any action will be taken. If my solicitor responds to the LBA for a postponement to our response and the claimant…
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Massively delayed refund in breach of contract
Don't lose the will to live whilst reading this please I need serious help! I ordered a dress £47.50 from Tu @ Sainsburys online 12/08/2024 paid with 9,500 nectar points & had it delivered to my local Argos store.Received it on 13/08/24 took it home opened ,it was immediately obvious that it was far too long so took it…
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Curry's - Home Delivery to Local Store then Rejected
Hello, Looking for help and advice on the following situation regarding high price Christmas present. I went into my local store looking to purchase 2 items for Christmas as not confident to do this online and wanted to ensure that I will receive these items. I went into store and spoke to a manager regarding a purchase I…
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Returning on line purchases
We have just purchased a mystery gift from an online store. We have returned the product within the 14 days return time allowed. They have referred us to their T&C’s, which say there is no return on this product, so they will not refund us. Are they correct to do this?
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Motorhome purchase: can we demand the warranty offered in the vehicle listing?
This is a tale of two dealers and we are caught in the middle. We bought our first motorhome some months ago. It was advertised by Dealer 1 and they offered a 5 year warranty. We asked to view it and they offered to send it through to a dealer nearer to our address to save us travelling as far. These two dealers often did…
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Utility Warehouse
Good afternoon. I have a bill from UW stating I owe 1 months Home insurance. I have sent them a complaint to state I cancelled this on the 30th September '24 and my outstanding amount was paid in October. UW are totally ignoring the fact I rang on the 30 September and stating it was the 5th November. (I had to ring again…
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Gift card damaged and cannot be redeemed - England
Hi all, Strange one, I was gifted a gift card for my birthday in October for Adidas. It was purchased in Tesco. Went to their store in Braintree, the staff member accidentally scratched off the pin panel. The store manager insisted as they didn't issue the gift card they can't help. The customer service phone number says…
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House Alarm and Internet Provider change
So, my house alarm company has been taken over by Churches Fire and Security. The previous company charged a fix fee for a maintenance and service contract while Churches charge the same fee for an annual service and then charges for visits on top. I recently changed my internet provider as per MSE advice to shop around…
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Problems with Howdens
Good Folks of Everywhere, I am looking for some guidance as we have hit a brick wall
with Howdens over our kitchen. I’ll try and keep this as brief as possible. We had a kitchen fitted in December 2017, it was a gloss
kitchen and cost a lot of money. The kitchen was installed and we were very
happy with the fitting and…
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Bank lost savers money i the past. Should the rectification include inflation correction ?
I was an executor for my mother's will a few years ago. I sent cheques to the beneficiaries having collected together monies from the estate.One of the beneficiaries (my sister), who is of questionable attention to detail, paid her cheque into her bank account (she knows she did it because she diarised the event). Now,…
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Where to find ''Fee Account Number'' + ''Application Number'' on MCOL??
I filed a claim via MCOL to recover £800+ owed to me by another individual. The other person didn't bother responding to the claim | And so after 14-days I just filed for a Default-Judgement; Requesting for payment in full :: within 14-days (*which will be 24th November). All I've recieved in the post though was a template…
