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Adexa direct Damaged fridge
Hi everyone, I’m seeking advice regarding an issue with a damaged fridge delivery from Adexa Direct. As a registered severely sight-impaired/blind individual, I was unable to inspect the item upon delivery. However, when my friend unpacked it, they noticed a dent on the fridge door and a hole in the box where a fork lift…
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Faulty kettle after 54 weeks
Hi gang, 54 weeks ago I bought a kettle for £20.49 and now part of the spout is coming apart. Obviously I didn't keep the receipt but I do have a simple line on a credit card statement for £20.49. Under the Consumer Rights Act, am I able to return the item for an exchange? I thought 54 weeks isn't a proper length of time…
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Dyson Airwrap Scam
Hi I bought a Dyson Airwrap in October from Ebay from a trusted seller. I received the item worked perfect did had box with serial number all the parts nothing to show its not real. I was able to register the Item on the Dyson website for a guarantee so I never suspected it at all this point to be fake. In December I found…
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What's my rights
I placed an order for a new sofa back in November. I was advised that this will take up to 10 weeks. I have not received this item as of yet but have noticed that this is now in the sale. Where would I stand as this is a couple of hundred pounds difference. Do I have any right? Thank you
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Tripp suitcase guarantee
Hello :) We've got a Tripp cabin suitcase that has never quite had perfectly functioning wheels (I know, should've immediately returned it!) and it's now got worse so I'm trying to return/repair it but my issue is that I bought it from Next so I'm not sure where my 5 year guarantee comes in... Tripp said I need to contact…
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Currys complaints
Hi does anyone have any idea of currys complaints policy, an email address to raise a formal complaint with or any other advise to get a response?
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Shirt bought from Flannels poor quality - MCOL?
Hi, In summary, my wife bought me a designer shirt as a wedding present, ordering online in June 2024. After our wedding in November 2024 I was gifted this, and upon trying it on a few times, 2 of the buttons came off. The size of the shirt was correct, so it wasn't as if it was a lot smaller size. After we got back from…
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Faulty AO fridge/freezer leaves us with spoiled food
We had a delivery from AO for a new American fridge freezer costing £1200. As part of the purchase the old one would be taken away by them which they did. The delivery service was great. Followed all installation details correctly (they have confirmed we did) and it doesn’t work, doesn’t cool at all. Rang them and got…
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Ryanair holding my ££ ransom?
Every year I organise a group booking for middle aged dads, to get some much needed R&R. It starts usually by me booking a flight and informing the others to "book if they want to come". On the 4th of September I booked FR6031, from East Midlands to Palma, Majorca. This was scheduled to depart on Thursday 18th September…
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Accessing data from banks
I'm not sure this is the right place to post this, but I'm currently challenging a bank's decision (regarding an impersonation scam) with the Ombudsman, and have a question relating to data access. I'd like to use two types of evidence: a) transcripts of the numerous conversations I had with bank staff - several of which…
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Faulty dishwasher
In February this year my integrated dishwasher broke. I contacted a local plumber by telephone to ask him to look at it to see if it could be repaired. After attending he said it was broken and I needed a replacement. My machine was well over 10 years old so I accepted this. He said he would get a replacement for me to…
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Purchased a halford's bike and damaged the bikes lever
Hi, purchased a halfords bike that still within its 30 days of purchase. The bike handle is longer than normal and stll getting the hang off. But smash the bike lever for the bikes. I foolishly thought it was insured, but it was the cycle plan. So they are saying it will cost me £50 to fix. I'm i able to get fixed somehow,…
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Purchased £2000+ worth of Amazon Gift Cards, unable to spend them.
I am a Support Worker for a person who requires 24-hour support due to a disability. The individual wanted to purchase an expensive TV for their Christmas gift, but without access to a bank account or an easy way to make online purchases, I supported them to buy Amazon Gift Cards (with cash which they physically collect…
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Consumer Rights following used car purchase
Hi all, I am hoping for some advice following a used car purchase from Trade Centre UK. I purchased a used car from their Coventry Branch on 25th July 2024. At the time I was told they couldn’t find the service history document so they would send it to me but I’ve never received it. I also purchased their lifetime…
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Money Claims, Court Date received, anything I should do/know
Run a small business, we ordered £1600 of products from a large online retailer last summer. It came in 32 separate boxes, and around 25% of the goods were unusable/completely broken. I'd just had twins so was a little preoccupied. I opened the boxes the day after they were delivered and reported all the damage with…
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Faulty laptop on second repair, can I return?
Hi all, I bought a laptop from Currys in August 2024, ordered it online for a Click & Collect. It began having power cable/connector issues in November 2024, so I took it back to Currys and let them send it off for a repair, it took a couple of weeks for it to come back with a repair invoice for a replacement battery.…
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How to claim duty tax paid, on returned items
Hi - I have (stupidly) ordered an item of clothing, that UPS are now wanting £56 duty to be paid before delivery. This makes the item expensive, so will be returning the clothing - but want to know how do I claim/ get the duty back? I'll be out of pocket for returning the item over seas, so can't afford to also be out of…
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Sport It Firsy
Afternoon, Hope you’ve all had an enjoyable festive period. I wondered if you might be able to assist me with a recent purchase I made via an online retailer please? On the 22nd Oct 2024 I placed an order from the online retailer Sport It First for some Hunter Short Insulated Wellies. These cost me £61 and I believed this…
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Faulty washer/dryer and AO /AEG
I bought a washer/dryer on 5th December from AO , I noticed that the rinse was not getting rid of all the soap and seemed to be spinning the soap out not rinsing it enough . I rang AO , and AEG sent an engineer . He concluded that I was using the wrong pods ( these were supplied with machine) , not using the machine…
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Defective Furniture Twice - Can I request a refund whilst a third has been ordered by retailer?
Hi all - see summary below - your input would be appreciated: What did you buy: Powder Coated Garden Furniture (5 year warranty) cost circa £1500 When did you buy it? July 2024 Where from? Online Retailer How did you pay? Debit card What went wrong? As follows: Paint defects noted on the 1st furniture item, with areas of…
