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Could someone please advise me
I bought a second hand car, a 2018 Clio I bought it last month (sept 24th 2024) from an independent car dealer close to where I live, used them before for servicing etc. Paid by bank transfer, I traded in my car and my mums (total trade in was £5500 so made the rest up myself. Headlights were accidentally left on one night…
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Warranty
My Sony Bravia Tv has stopped working and has the 6 blinking red light issue. Called Sony went through the updates and factory reset still didn't resolve the issue so I was told they would replace the tv. I sent all the requested documents now I am being told I am 6 days out of warranty and that they will not replace tv…
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Independent carpet inspector
Hi there, I had a carpet fitted a week ago and it is proven to be a nightmare: I have scratch marks left along the carpet (appeared to be due to inappropriate use of a tool), baggy areas everywhere, and an area badly wrinkled/creased. The conversation with the store is not going very well, they are happy to refit it, but…
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plumber ripping me off?
Had an emergency plumber out at the weekend during the day. His english wasn't amazing but I thought he understood everything. I'd agreed a call out fee with a company £70 that had decent reviews and I knew what the job was but couldn't fix it myself. I clearly explained the job both at booking and to the plumber when he…
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Mobile number porting - Network have made a mess!
I had submitted a request to port my mobile number to my network on Friday. They have made a total mess of it. Here is the sequence of events. 1230 on Friday: Request submitted to port my mobile number ABC to my new number XXX. I was told this would be done within a few hours, or latest within 24 hours. Both numbers active…
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Can you return mobile phone after 2 days if you have used it with a sim?
Hi! I made a mistake and ordered a phone that is huge and heavy. - It said nothing about the size when I ordered it and didnt check - I urgently needed a new phone as my last one died suddenly and was unusable with an unusable screen. I now realise that my new phone is not workable for me and I need to return it to Amazon.…
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Foreign suppliers - is there any way to get a refund?
Firstly, why are foreign companies allowed to have a ".co UK" website. It is misleading and it there is no reason for it other than to fool their customers into thinking they are a UK company. Secondly, is there any way to get a refund? I purchased two tankinis but they didn't fit properly. I tried sending several emails…
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Wren Fitted Wardrobe
Morning Any advice on my consumer rights please. We designed fitted wardrobes with Wren, when they came out to measure the space, the design had to be altered as there wasn’t room for the bottom drawer on each side of the chimney breast and the installation plan was altered accordingly. The design shows floor to ceiling…
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LG TV Software Fault
Good Morning, I wondered if someone could best advise how to proceed in relation to an issue we’ve had with our LG TV for the last few months. We have an LG 55 OLED B2 TV which we purchased from John Lewis in May 2023. We mainly bought the TV for use with a 4K Blu-ray player and it is setup with a sound bar system as well.…
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Email address for Argos to send complaint
Does anyone know of an email address that I can send a complaint to Argos? It looks like I can only send a letter in the post which seems so antiquated for this day and age. I bought a suitcase from them on 31st August to take on holiday on 21st September. I was away until 6th October and whilst away noticed that some of…
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Small claim costs
Hi, I am taking a car dealer to small claims court, claiming around £2000. The fees are clear in terms of applying but after that I can’t see how much the fees are if it actually gets a hearing. It’s not on the government web site. I need to know how much I stand to lose if it doesn’t go my way. It’s £115 in this claim…
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CDER Group HMCTS Warrant / Order Power to Enter Premises - Replying to them
Hi there, We had a visit from CDER Agent who dropped a letter for a fine to someone we do not know. We had earlier received two letters in last few weeks on this person's name which we returned to sender. We are living at this address for over 20 years and we dont know who this person is using our address. I want to send…
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Ombudsman distinction between "claim" and "complaint; Section 75.
I complained to a supplier that I had not received the service it was contracted to provide. The supplier did not accept my complaint and I then asked for my money back. The supplier refused. I then made a Section 75 claim to the credit card company through which I had paid the supplier's fee. The credit card company…
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Distance selling rights on on-line comtent
I purchased some on-line content on 6/7. it was stated no refunds but I don’t think I’ve received the entire package, I’ve tried contacting various ways but no response. i think distance selling changed to consumer contracts legislation. what are my options? is there any rights within 14 days or do I just go via my credit…
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Love holidays have cancelled my hotel but refuse to give me a refund for the pegasus flights
Yesterday, I had an email from loveholidays to ask me to download the loveholiday app and on it I see there is a message thread informing me that the hotel i had booked in my package holiday has been closed. There has been no official email just a thread that i probably would not have seen if i did not want the app. They…
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Amazon: making a small claim
I've reached the point where I need to make a claim against Amazon in the courts. Amazon admitted it had delivered a package to the wrong address and agreed to issue a refund. This all happened on the same day the item should have been delivered and is recorded in my Amazon customer service chat. The problem is the refund…
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Clarity needed on money found on the floor please.
Wasn't sure where to put this but here goes. What happens if someone drops some money on the floor of a shop they are in and it is then picked up by someone else shopping in the same shop. In this case someone dropped a sum of money which was picked up by another person. The shop was very busy and the person picking it up…
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How do I respond to an email threatening court proceedings?
Hello, I hope you can help me. I have been in dispute with a company who has sent me an invoice which I believe I paid their fitter for. We have been going round in circles, getting no-where for some months and now I have received an email saying that if I don't pay their invoice they will be taking me to court. What…
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Eyelife eye care subscription 17% increase
Hi In August I took out an eye care subscription with a local independent optician. It cost £18 a month and you are committed to it for 18 months. They have just advised that the price will be increasing to £21 a month. I was concerned about a 16.67% increase so double checked the terms. It says: "Alteration of monthly fee…
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Body sent to wrong funeral home by care services.
Hello, My Uncle died recently at home whilst under constant care. It was during the night and the carer just rang the nearest funeral director to have the body removed. My Uncle had a prepaid funeral plan from a company which this particular funeral director didn't work with. The next day body then had to moved to the…
