Refund My Money USA Company

naturalkingz_2023

Hi all,

Please could someone help.

I ordered some detox tea from a company called Lulutox which is based in the USA, when placing the order they offered 3 extra packs for £40 instead of pressing the button to leave the page, I pressed the order button. on realising what I had done I immediately cancelled the order for the 3 extra tea bags package following there cancellation & c & refund policy . The company emailed me back stating that due to the order being created a refund isn't impossible. I emailed them back referring them to there own cancellation policy & what it states, They emailed me back saying this time as the order has been sent out, they no longer can refund my money. I informed them that I had cancelled the order prior to it being sent out, so why did they ship the order out, if I have already cancelled it. They are refusing to give me my money back although I had cancelled the order as soon as i had made the purchase.

Is the USA consumer rights the same as England's consumer rights 

What do I do to get my refund back  

Thanks in advance 

powerful_Rogue

naturalkingz_2023 said:

Hi all,

Please could someone help.

I ordered some detox tea from a company called Lulutox which is based in the USA, when placing the order they offered 3 extra packs for £40 instead of pressing the button to leave the page, I pressed the order button. on realising what I had done I immediately cancelled the order for the 3 extra tea bags package following there cancellation & c & refund policy . The company emailed me back stating that due to the order being created a refund isn't impossible. I emailed them back referring them to there own cancellation policy & what it states, They emailed me back saying this time as the order has been sent out, they no longer can refund my money. I informed them that I had cancelled the order prior to it being sent out, so why did they ship the order out, if I have already cancelled it. They are refusing to give me my money back although I had cancelled the order as soon as i had made the purchase.

Is the USA consumer rights the same as England's consumer rights 

What do I do to get my refund back  

Thanks in advance 

Are you talking about lulutox.com?

Website registered this year in Iceland. Goods shipped from China. States governing law is Lithuanian. What makes you think it's a USA company?

eskbanker

naturalkingz_2023 said:

The company emailed me back stating that due to the order being created a refund isn't impossible.

Well, that's alright then!  Or was that your double negative rather than theirs....?

naturalkingz_2023 said:

Is the USA consumer rights the same as England's consumer rights

Even if it was a US company, consumer rights are defined by the laws of the country within whose jurisdiction the contract is formed, and these naturally vary from one country to another rather than being global.

naturalkingz_2023

Or was that your double negative rather than theirs....?

It was a double nagative for myself 

naturalkingz_2023

@powerful_Rogue ,

Are you talking about lulutox.com? yea I am 

What makes you think it's a USA company?

 Came across this company on Facebook, so I just assumed that it was from the USA, but after doing more research you are right, it was shipped from China. so will I need to look up on Lithuanian or China consumer rights??

DullGreyGuy

naturalkingz_2023 said:

Is the USA consumer rights the same as England's consumer rights 

Nothing like it at all, and its not "USA" it depends on the individual state generally. One of the reasons for higher UK costs is covering the cost of consumer protection (along with higher VAT etc).

eskbanker said:
Even if it was a US company, consumer rights are defined by the laws of the country within whose jurisdiction the contract is formed, and these naturally vary from one country to another rather than being global.

Or in this case, given it was the US, which State whose jurisdiction applies to the contract.

naturalkingz_2023 said:

Came across this company on Facebook, so I just assumed that it was from the USA, but after doing more research you are right, it was shipped from China. so will I need to look up on Lithuanian or China consumer rights??

Wait to see what turns up... if it is what you ordered then you've little choice. You'll be required to return the unwanted goods to China which will be very expensive and the company will claim they never received them. A chargeback, assuming you paid by card, will require you to pay for their return before it can be actioned generally.

If something else turns up, or nothing does, then you may have more luck with your bank.

born_again

If you want these products pop down to Holland & Barrett.
You will save a fortune.

Reminds me a Acai berry tea. Which was followed by many other products all offering the same outcome. A empty wallet....


https://lulutox.com/terms/

5.3. The Products on the Website are made in China by licensed manufacturing facilities that can confirm their compliance with product safety and manufacturing standards.

5.4. Most of our warehouses are located in China, thus once you place an order on the Website, your ordered Products shall be sent to you directly from our warehouse in China. Depending on the place of your residence and the delivery address that you will provide to us, your purchased Products might be subject to import duties and charges that might be applied by your local customs bureau.

8. SUBSCRIPTION OF PRODUCTS

8.1. We might offer a subscription plan for monthly delivery of our Products – you will be able to opt-in for the subscription on the check-out page. If you purchase a subscription plan, you will be charged monthly on the credit card that you will provide when placing your order.

8.2. If you subscribe for a monthly delivery of our Products, you will be charged each month within the 5th day of each month and your Products will be delivered within 14 days from when the payment was received from you.

8.3. By ordering the subscription service you agree and authorize us to debit your credit or debit card each month for the amount of the monthly subscription price.

8.4. You can cancel your subscription any time by sending a notice to our customer support as specified in Clause 2.2 of these Terms. If you decide to cancel, your subscription will expire by the end of the month on which you sent us the notice of terminating the subscription. We will stop charging your card once we receive your termination notice, however we will not refund you for the canceled month if we have already sent out you your ordered products.

Alderbank

I agree with @born_again above.

The word 'detox' in the advertising blurb is a pretty good warning that a scam is about to follow.