Jaguar Land Rover

Topaz5868

Scotland
We purchased a Range Rover Velar R Dynamic SE in Oct'22. 
Feb'23 (4months in) the saga began with a rattle which they have failed to identify and repair after 15 times to date in garage! 

We believe rattle is from deployable sidesteps which were fitted at point of sale as they said they came with car. Vehicle underfloor had to be modified to fit. 

Alternator belt snapped and left us stranded at the side of the M8 motorway 8months after purchase in June '23. 

3 days with no courtesy car from Land Rover Assist!
Vehicle in and out of garage several times to identify and fix rattle came up with various diagnoses but we still have a rattle!!!
Asked dealership to remove sidesteps but said that's not something we would do. 

Vehicle went in on 1st July '24(9th time for rattle) vehicle away til 16th July came back out rattle still there and now a droning noise!! 

Vehicle returned to dealer and remained there for 5 months with no communication!!!  
Contacted finance company to reject car but they said issues are unrelated and can't prove it was present or developing at point of sale!! 

Collected on 16th Dec week of hell! 

Rattle still present, Droning noise still there, coolant light on, Engine management light on, broken windscreen washers (which would deem vehicle not road worthy as would fail MOT). Daily visits to garage their response it'll be an 'air lock'. 

Back in for repair for the afternoon of 20th found pinhole leak and replaced engine management sensor.
Droning still present! Collected car later on 20th met with General Manager expressed serious concerns said all fixed!!! 

Sunday 22nd Dec coolant light back on and engine management light as well as droning noise still present. 

Land Rover Assist called confirmed all faults and advised not to drive other than very local. 

No courtesy car from LR Assist for 

18days!!!
Dealership EXTREMELY unhelpful, numerous calls to JLR headquarters VERY POOR communication! Requested phone calls from senior managers/team leaders for about 8weeks!!! At one point put onto Enterprise who offered us a 9 seater minibus!! Left over festive period with no vehicle!! 

Car returned to dealership finally on 9th Jan in til 27th Jan.
Collected on 27th Jan said new sensor and new radiator hose???
Rattle, droning noise still present on drive home and next day coolant light back on!!! Phoned dealership said would be AIR LOCK!!!
Called Land Rover Assist YET AGAIN confirmed through 30min test drive losing coolant, confirmed droning noise and engine management light came on during test drive!
Vehicle back at dealership for 15th time!! 

Jaguar Land Rover head office have been utterly hopeless and keep referring us back to dealership. We have exposed dealership charging Land Rover for warranty work not carried out ie new radiator!!

We have asked for various meetings which have taken weeks!! We have asked for the dealership to take car back and give us financial compensation which we were willing to use part as a deposit for another JLR vehicle from another dealership. We have had many Jaguar and Land Rover vehicles over the years. They are unwilling to budge!! The stress, financial loss, loss of time, expense of phone calls and paying for a vehicle and insurance for a vehicle that has spent 9 months in the garage! 

Last week a Team Leader at JLR headquarters when we asked to speak to her line manager as is our right to do so she replied 'we don't have a complaints procedure and there is no one above me!'

The experience we have endured has been nothing short of horrendous!

MikeJXE

Take it to a Jaguar specialist 

Jaguar are not interested now they have committed suicide by going all Electric 

Alderbank

It is good to hear that you are pleased with Jaguar LandRover and your next car will be another JLR vehicle.

However you say 'Last week a Team Leader at JLR headquarters when we asked to speak to her line manager as is our right to do so...'

I don't think that is true, I don't think you have that right. It's certainly not a consumer right.