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Sofology- Reject consumers right
We received a sofa and two recliners chairs on 11th October 204 When delivery the men left we tested out the furniture and we were very unhappy with it* 1, Furniture arrived with wrinkled loose fabric, which will get worse overtime. Sofology reply to our complaint - Wrinkles will come if we “Plump and Clump” I had no idea…
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Can a retailers Purchasing T&C's supersede UK Consumer Law?
Hello all, Just a quick summary of the situation. We purchased 2 toilets from a well known DIY chain on 4th September on our Mastercard. We were advised when purchasing that this would be a sub-supply from one of their trading partners and would be delivered to us directly. They duly arrived. We had arranged for a plumber…
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Uniqlo have my return but not refunding
I returned an order to Uniqlo via Evri, which they arranged. I returned it within the returns period and I have the tracking information which says it arrived at Uniqlo. I also have emails from Evri staff saying it arrived at Uniqlo. Uniqlo are saying they never received it and are refusing to investigate it as I don’t…
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Refund from on the beach
Hi all, I recently got married and booked our honeymoon through On the Beach. Unfortunately there were some issues with our hotel which were not advertised on the website so On the Beach have agreed to provide us with a 20% refund. It has been allocated to my account but states it can only be refunded to the card/account…
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Natuzzi sofa report correct ?
Please help ! The report from Natuzzi is correct ? Leather is normal ? On inspection of he Two-Cushioned 3str Std sofa in leather - the customer is unhappy with what thecustomer perceives as different colours in the panels. This is an optical illusion created by different grains from panel to panel - the heavier the grain…
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Vinted and Yodel missing parcel
Hi all, My husband sent a package via Yodel. He took the Vinted generated barcode to the Yodel parcel shop, it was scanned, the label printed and off he went. The shop did not provide a receipt. The tracking did not update and stayed listed as "Booked" on the Yodel website. I contacted Vinted and they asked for proof of…
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Sk:n Clinic Liquidation
I’m hoping someone can offer some advice. I was a patient of Sk:n who have recently gone into liquidation. I took out finance with them for a course of treatment and have only received 3/8 treatments before they have closed. The finance company are asking me to continue payments despite me having no way to complete the…
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Amazon Third Party Seller Return
Purchased an eBike 17/09/2024, from a third party seller on Amazon, using "Instalments by Barclays". c. 10 days ago I checked on delivery, there was an issue, so I raised a query, no response, so I raised an A-Z. Seller responded within 24 hours of A-Z (quelle surprise), sent me an image of a box "somewhere", which they…
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Lead Academy t/a Global Education Explore Ltd - Service Concerns
Hi, I was wondering whether someone may be able to assist with my query. In June this year I enrolled onto some courses with an online education provider Lead Academy t/a Global Education Explore Ltd. The reviews seemed ok on trustpilot so I thought they are a legit company. Anyway once I completed the courses I didn't…
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The Range and their refund policy
Okay, some of this is on me to some extent but I bought a 1080p video camera from the range for £16.99. I was fully aware it wouldn't be great but thought it might do a job for something. So I didn't realise it was via one of their third party suppliers on their website (wouldn't have crossed my mind it didn't come from…
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Warranties transferable to new owner flooring LVT
Does anyone know if a warranty with a company who sold an LVT flooring product is transferable to the people who want to buy your house. Is the manufacturer of the product supposed to honour the product warranty irrespective of the owner or who purchased the product? Is the company who provided the product supposed to…
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Sales of goods
Hi we bought a tv from Curry’s just under 4 years ago this has now been sent away for repair as the hdmi ports have stopped working this cannot be fixed they are sending us a voucher value which is nowhere near purchase price does anyone know if they are correct they said this is the devaluation price thanks
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Is Nightfox safe for debt collection?
Hi, I paid money for a new conservatory and work is completed but I found that the walls are leaking and when I checked with the company, they are ignoring me. Is it safe to use Nightfox debt collection team to recover the money? They said they can help us with this. The charge is 395£ plus vat for 120 days and 15% of the…
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UPVC door
I was hoping to find where i stand in regard to my consumer rights. After placing a deposit, the item was manufactured and the installers recently came to fit. Unfortunately the door threshold was not wheelchair friendly so they planned to return at another date. We have since found that the suitable threshold would bring…
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Smart cellular not returning my device and ignoring emails - best course of action?
Hi, I traded my old iPhone into smart cellular as they were offering the best price and it matched the condition. Upon them receiving the phone they halved the price for too many scratches/dents despite the phone being like new (I have pictures of the condition before it was sent so if it was damaged in transit I will be…
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EE Broadband price increase £3 is not what i signed up for . Can they change my Ts & C's ?
Hello. In April 2024 I signed up for a 2 year Essentials Broadband package with EE, for £27.99 per month. The annual price increase in my contract is CPI+3.9% . EE have now written to me by email saying they messed up and, from March 2025 intend to charge me £3 more per month, which is and increase of 10.7% (See email from…
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Halfords complaints
I had an MOT done at Halfords and received awful customer service and they lost my service book. I have been trying to get my complaint sorted with them but it has been over 15 weeks and still not resolved. It is me constantly chasing them and not getting anywhere. What should my next steps be?
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Travelodge Smoking Claim & CRS
I just wondered if anyone has recently been wrongly accused of smoking in. Travelodge room and received a letter from CRS who are claiming £150 compensation on behalf of Travelodge? I have come across many posts from a few years ago. We have just received a letter from CRS and as non-smokers it is a defamatory claim on our…
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complaint boots - refunded wrong item onto wrong card
I have purchased numerous baby products from Boots the last few months. I found that the Mamas and Papas activity chair was faulty when my daughter caught her finger when it dismantled (this could have been a very serious injury with potential loss of her finger). The product was faulty and Boots accepted a return and they…
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Small claims court proceedings issued in wrong name
An unhappy consumer has issued proceedings in the small claims court. He's issued them in the wrong business name; eg 'Smith Jones' instead of 'Smith Jones Products Ltd'. We have defended the claim and pointed out in our papers that the claim has been issued against an entity which does not exist. We assumed he would be…
