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Surgeon refusing to return non-refundable deposit despite rescheduling surgery twice
I paid a £1000 non-refundable deposit on a £7900 surgery with a clinic in Harley Street. The contract term states the following: Rescheduling – if you need to reschedule your surgery, the deposit is non-refundable and the following fees will apply to offset against administration and losses incurred: Over 8 weeks’ notice –…
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Sofa uncomfortable
About a year ago I bought a sofa from a major uk retailer and complained in writing that one cushion looked a slightly different shade. They agreed to exchange the sofa or cushion. I never responded because life took over. However, a month later I responded asking if we could return the sofa as completely unhappy with it…
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Skinny food co - consumer rights when product info questionable?
Bit of an odd one (story keeps changing) so sorry if this is confusing. I bought a number of items from https://theskinnyfoodco.com/ (UK based company) - Important term is that they don't refund anything on sale (not just clearance) and they don't confirm if they're going to refund until after you've returned the item. The…
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Argos Yodel Delivery despite.
Hey, So just a few days ago I ordered online A new iPhone, A case and Screen protector from Argos, Online Delivered by Yodel. There was Two Deliveries one in the afternoon the screen protector and then late at night the phone case. When I got the second package I was kinda taken aback because I was hoping for the phone but…
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Appliance repair company sold me parts I don't need
Hi there, I have a query about a bad experience I've had with a nationwide appliance repair company. They told me that I needed two different parts, costing £250, to fix my fridge. They installed them and took away the existing parts that they replaced, and now it turns out there was nothing wrong with the original parts…
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Default on bed
Hi I’m new on the forum. I’m looking for advice about a bed I purchased online. They’ve delivered it but the wrong mattress so I’ve had to email them and explain my situation regarding the mattress so they sent another one and took the other one back. After setting the bed up I noticed that it was the wrong mattress again…
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eBay seller insisting I pay return postage although I remember it saying the seller pays
It seems the seller and I aren't going to come to an agreement. While I'm waiting for the 4 days to lapse so I can get eBay to step in, I'm posting this in the hope that I can get some advice in the meantime. I bought a replacement part for my fridge via eBay, expecting I would be able to fit it. The seller appears to be a…
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Too heavy to return to store for refund, they refuse to collect, rights please.
A friend recently purchased laminate flooring from Costco in the store, NOT online. It was too heavy and bulky for her car so we took mine as well. When the carpenters came to fit it they found it was warped. Costco have agreed to a refund but she has to return it to the store. I live near the store but she lives over 20…
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Who is responsible?
I stupidly used Servicing Stop as i needed the convenience of a pick up and drop off for service & MOT On return my car was damaged inside and out by the garage, they took photos prior to pick up so it was easy to prove Servicing Stop have over charged me considerably according to my local garage I have taken up the…
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Faulty fridge under warranty but been given the run around
Please help, I desperately need some advise for an item that is under warranty and the company is refusing to repair, replace or refund. The item is a larder fridge that has a water collection tank at the back that overflows and soaks my kitchen floor. This is not a drip tray but holds around 1 litres of water, which I…
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New oak furniture - woodworm and exchange
Hello We purchased an oak TV unit from an online retailer in August 2024. Since then we have noticed holes/frass on the surface, which suggests some form of beetle/pest infestation. The damage was noticed more than 30 days after purchase. We can only see evidence of damage on this newly purchased item, none of our other…
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Online retailer has had my electric fence energiser for repair since August 2024 now won’t answer
I purchased an electric fence energiser from an online retailer Agri Supply in July 2023 it has a 5 year warranty. It stopped working in August 2024 so I contacted the company and they sent me a returns postage label so I sent it back at the end of August 24. I have contacted them many times and if I speak to them at the…
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2yr old pc dead CPU
We bought a £500 Lenovo ideacentre desktop PC. now exactly 2yrs old and out of warranty. basic PC, low usage, non gaming. developed fault with no display output at all. contacted Lenovo but they not really interested sent it back via their repair investigation. Department for confirmation of fault. they have confirmed CPU…
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Refund after partial refund?
Hello all, A new scenario for me here. I bought some walking shoes in April. A month or so later I noticed the stitching was off. The seller offered me a partial refund which I accepted because the performance of the shoe was not affected. Now both have developed cracks in them by the big toe areas and as such the…
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Product issue bought from Drench with warranty, seller not helping. Help appreciated.
Hi everyone - Recently I bought a vanity unit online from Drench (approx £370) for my bathroom. It was professionally installed by a bathroom fitters but within weeks the brass finish on the handles has bubbled up and the handles have become tarnished - clearly they are not really fit for a humid environment. (Worth noting…
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Amazon third party seller problem
I bought two packs of radiator valves from a third party seller on Amazon. When the parcel arrived, it only had one pack in it. Upon checking their reviews, they even send out empty parcels! Anyway, I raised it with the seller and they didn't respond so Amazon refunded me the missing pack. Upon closer inspection, the…
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Photo ID
Just tried to apply for a credit card and was rejected because I did not have photo ID. I also started a bank account application and had to cancel - again it required photo ID. I was born in the UK over 60 years ago, have a completley clean record - never missed a payment and have never had a problem before this week in…
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Argos post-sales service & knowingly selling a product with an incorrect specification.
Hello, Wanted to post on here as already reached out to an agent at Argos Executive Office who has been considered to be rude and seemingly does not want to know about post sales issues nor want to help with providing a satisfactory resolution. Further to a very lengthy chat transcript via email with a huge amount of…
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Mobility firm gone into liquidation
Less than a year ago I purchased a new mobility scooter on line from a company in England who have gone into liquidation and are not replying to my emails. The scooter has developed a fault, quite an expensive one, and a local trader has declined to repair trade to repair it under warranty. C\n someone advise me how to…
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Shoezone Return
Hi, I bought a pair of, admittedly cheap, shoes 11 days ago. Within a few days, the insoles had worn away to nothing so I bought some replacement ones, today the sole has worn away to nothing and there is a large hole. They are now unwearable. Are there any actions I can take? Thanks a lot. Any advice is appreciated.
