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Online shopping order from Very, empty packaging without contents
Hi everyone, hoping someone can help. My partner ordered a phone (without utilising “buy now pay later”, so interest accrues daily) from Very on the 24th November. The phone cost £2099 and he had to pay postage and packing of £5.99. On the 30th November, the empty packaging was delivered, without the phone inside, sealed…
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Item not arrive within timescale - probably China - getting refund
I ordered an item with 7/12 days shipping. It was ordered on the 29th November and still not received. Am told it is on its way and now stating 7/12 business days plus dispatch. I need it for tomorrow so it is too late and have asked on the refund process. The auto email says 72 hrs before response and website says return…
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ASOS refund for no-show parcel
Hello all, I ordered some stuff from ASOS to come in time for Christmas. The parcel never showed (3 days past the delivery date - it still shows as “we’re expecting it” on the Royal Mail tracker) I then had no communication other than a “we’ve sent a refund” email. They’ve tried to take £3.95 off my return as part of their…
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Faulty washing machine after 30 days
Hi, we bought a Samsung washing machine back on July from Argos. From.day one my wife complained that it made a noise when it was speeding up to spin. Unfortunately, due to my work shifts, I didn't take a.proper look at it until after 30 days. I discovered that when it started to speed up for the spin cycle, the drum moved…
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Currys - consumer rights
This discussion was created from comments split from: Consumer rights at Currys.
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Washing machine being replaced under warranty
Our washing machine is being replaced under warranty by the manufacturer after a second repair was deemed too costly. This was determined almost a month a go after a visit from a service engineer who told us not to use the machine as the drum was misshapen and could cause serious damage if the front was to fall off. An…
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Online Sales using discount codes
I recently ordered a new Samsung Laptop direct from Samsung UK shop. There was an added incentive to use their App to receive an additional 5% discount for your first purchase using the App. When I logged in there was also an automatic £600 discount on the Laptop I chose, plus another £750 discount code. This added up to a…
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Will ombudsman help me with scam repayment?
First of all, please be kind. I was scammed two weeks ago and am still in a state of seething despair and self-loathing about it. No exaggeration. But reflecting on what happened, as I've done continuously, I can see very clearly that if the bank had asked me a few simple questions while the scam was ongoing (it was…
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Customers using supermarkets as wholesalers.
Hello. I don't know if this is the right place for the question, so apologies if not. I've noticed recently that there is a big increase in customer obviously shop/takaway owners who are clearing the shelves of certain items and leaving nothing for others behind. Are they allowed to do this? I know the shop gets their…
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Van device failed within a few weeks of purchase but outside of 28 day money back. What to do now?
Bought from a 3rd party van retailer.: 12voltplanet.co.uk Manufacturer: Sterling Power I am just a couple of days out of the seller's 28 day money back refund policy. The item has failed due to what I believe to be a fault. I have been in touch with both 12voltplanet and sterling power. Sterling have been very helpful but…
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Dodgy Dealer
Hi I purchased an Audi car from a dealer and it became apparent within one day that there were significant issues and I rejected the car 21 days after purchase when further problems arose. It has taken some time due to the delaying tactics from the dealer who wanted me to prove my claims and dismissing the evidence when…
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Dispute with Google re: pixel phone return
Hi, I purchased a Pixel phone from Google, way back in June but then was gifted a phone by work a few weeks later. I then created a return for the Pixel phone and sent it to the address in Poland as required. This is where the saga begins. The parcel got stuck at Polish customs. Google advised me it is my responsibility to…
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Coop live moved my seats because someone else was sat there
Hi, Im hoping someone can give me some advice on this. I attended the Culture Club concert on the 11th December 24. I had bought and paid for a wheelchair accessible seat, as I'm in a wheelchair, and essential companion ticket in the Coop Live presale, which I pay to access. I originally paid for seats in Section 102, Row…
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Hoover Guarantee 1 YEAR or 3
Just purchased an Hoover HF2 PET edition hoover on MSE website yesterday and it says on MSE it comes with 3 year warranty but when registering it they say its only 1 year? Which is correct as Domestic and General who look at warranties are adamant its only 1 year. I purchased this because of the discount being offered and…
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Ticketmaster refusing a refund
We bought tickets to see Tommy Fury fight in January at the Co-op Arena, in total we spent over £500. It has recently been announced that Tommy Fury has pulled out but as the event will still go ahead with replacement boxers that we've never heard of, Ticketmaster are refusing a refund. Surely this cant be legal, if I book…
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Warranty claim product now discontinued
I hope for some advice. We bought an EcoFlow portable air conditioner and add on battery. The unit has failed under warranty and EcoFlow via the dealer have agreed to refund the cost as they no longer make it. However, they are not going to reimburse me for the battery which was bought as part of the original purchase and…
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Subscrption magazine
so ive subscribbed to a magazine for my son called lancaster bomber by Hachette costing every 2 months aprox 50.00 in total ive spent 500.00 recently parts have started to go wrong and not working ive contacted them and after 2 weeks go an answer i didnt want they wanted me to go and buy special things as a customer do i…
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Money Claim Online - Applied for Warrant, but deafening silence ever since
We were forced to resort to a claim against a plumber, as he walked away from the job owing us money for materials (we had paid for up front) and leaving a mess that we had to pay other trades to put right. We filed a detailed claim, fully supported with dates, emails, photos, video etc. He apparently offered no defence,…
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Dentist charges (Merged)
Just need a bit of guidance on dentist charges. I had to visit my dentist as an emergency when I had pain in a tooth. On examination the dentist decided I had a bad filling which needed removing and advised that I should also have root canal treatment. I had the necessary prep treatment which included a temporary filling…
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Voucher Company has changed name
Hi All, Looking for a bit of thought/discussion. I purchased a voucher for my Dad last Christmas from a company online (I've read the article on MSE on vouchers). However, many customers, including my Dad, seem to now be struggling to make contact with the company to use their vouchers. Furthermore, the company in question…
