National Lottery Online

Shazly

I recently noticed after the latest update to the National Lottery app, when purchasing your tickets, that both days (Wednesday AND Saturday for Lotto and Tuesday AND Friday for Euromillions) are pre-selected instead of allowing you to select yourself as before. My automatic reaction has been to click and select the day I  want to play which now has the opposite result to deselect my day. This has led me to play on the following Saturday instead of the Wednesday which is a 'must be won' rollover. I rarely play, but sometimes do on a rollover which must be won, as the chances of winning something are more likely. Now I have accidentally purchased tickets on the wrong day twice so need to think more carefully when buying through the app.I  believe this change is a deliberate ploy to make people buy extra tickets they did not plan to, since they won't allow you to get a refund or change the date if bought in error. Should this be allowed? 

GrubbyGirl_2

I've checked and my app doesn't do that.  Maybe delete the app and reinstall it? Or check to see of there are any settings that need changing

Ayr_Rage

As of right now the Android App Version 8.21.0 is NOT automatically selecting both days on Lotto, Set for Life and Euromillions.

If playing via the web page on W10/Chrome both days ARE being selected automatically.

No reason why it shouldn't be allowed but you need to keep your wits about you!

In any case you have the opportunity to check the price and draw dates before buying.

DullGreyGuy

Ayr_Rage said:

As of right now the Android App Version 8.21.0 is NOT automatically selecting both days on Lotto, Set for Life and Euromillions.

On iPhone v8.21.0 its not auto set for Lotto or Euros

Billxx

If you play via the website they it also pre enable the days.  You only get caught out once by this.

M_anonymous

Sounds more like user error to be honest. 

Felsham99

Why does the poster above assume it is user error.

I do the lottery on my Windows 11 computer using the Chrome browser.

After I enter my lottery numbers I then select the DAY I want the tickets to be entered for (both days are usually OFF), in the case of Euro Millions either Tuesday OR Friday. If I select Tuesday I get a ticket for the ONE day, the Tuesday.

But now both days (Tuesday and Friday) are ON by default.

If I don't make any changes then I will buy TWO tickets, one for Tuesday one for Friday.

This happened to me a few days ago when I did not notice the change and found I had indeed bought two tickets, for Tuesday AND Friday when I only wanted one.

400ixl

Felsham99 said:

Why does the poster above assume it is user error.

I do the lottery on my Windows 11 computer using the Chrome browser.

After I enter my lottery numbers I then select the DAY I want the tickets to be entered for (both days are usually OFF), in the case of Euro Millions either Tuesday OR Friday. If I select Tuesday I get a ticket for the ONE day, the Tuesday.

But now both days (Tuesday and Friday) are ON by default.

If I don't make any changes then I will buy TWO tickets, one for Tuesday one for Friday.

This happened to me a few days ago when I did not notice the change and found I had indeed bought two tickets, for Tuesday AND Friday when I only wanted one.

Probably because they didn't read the posts describing the difference between the app and browser UI. Plus the OP has not been back to confirm they are actually doing it in a desktop browser. They mentioned an App which is typically on a mobile device and when people checked the app was working as it always had done and not doing what the OP described.

RefluentBeans

Felsham99 said:

Why does the poster above assume it is user error.

I do the lottery on my Windows 11 computer using the Chrome browser.

After I enter my lottery numbers I then select the DAY I want the tickets to be entered for (both days are usually OFF), in the case of Euro Millions either Tuesday OR Friday. If I select Tuesday I get a ticket for the ONE day, the Tuesday.

But now both days (Tuesday and Friday) are ON by default.

If I don't make any changes then I will buy TWO tickets, one for Tuesday one for Friday.

This happened to me a few days ago when I did not notice the change and found I had indeed bought two tickets, for Tuesday AND Friday when I only wanted one.

Not being funny - but they clearly show you what you’re buying? If you choose to not check then that is entirely on you imho. 

carrona

Ayr_Rage said:

As of right now the Android App Version 8.21.0 is NOT automatically selecting both days on Lotto, Set for Life and Euromillions.

If playing via the web page on W10/Chrome both days ARE being selected automatically.

No reason why it shouldn't be allowed but you need to keep your wits about you!

In any case you have the opportunity to check the price and draw dates before buying.

“No reason why it shouldn’t be allowed”…..Well I disagree. They have made a conscious and very sneaky decision to change this option within the web-based page. Why have they done so? I’ll tell you why…..it’s to confuse some of the lottery players into purchasing 2 tickets instead of 1 ticket. There was nothing wrong with the old system, so that’s the only reason they could have for changing it.

It’s a bit like the days when you had to OPT out of continuing a subscription etc. by unticking a hidden option on many websites in the past. That was actually made illegal.

Remember the days when electronics websites tried to automatically add on charges for warranties or finance agreements? Again….you have to OPT IN rather than mistakenly choosing add ons that you don’t want.

I wonder if these National Lottery changes are even legal since it’s a form of gambling and there are strict laws surrounding betting etc. of any sort.

sheramber

I find the new system easier and less confusing than the old system.