Compensation claim for clothes faulty dryer

ljp1990

Hi I purchased a dryer in December 2024. I have noticed a few times the cycle goes on much longer than expected, i.e. the 55 minute delicates cycle is still going 4 hours later - this happens on all cycles I have trialled. You will check it and it’ll say it has 5 minutes left but will still be going 30 minutes later. 

It has shrank a considerable amount of my daughter’s babygrows who was born January 2025 but I sort of put it by the side (I have a newborn so not high on my mental capacity list!) 

The final straw has been today when my husband put in £300+ worth of shirts on the 20 minute iron shirt cycle - it was still going 80 minutes later and it has shrank all of the shirts considerably. 

On checking the manual several times I am confident the dryer is faulty - it is cleaned regularly, load weights followed, care labels adhered to and right cycles selected - if anything I always err on the side of caution and choose delicates. 

Does anyone know what my rights are regarding a compensation claim for the £400+ damaged clothes with reference to SOGA etc? I know i’ll have no issue with the dryer it’s the clothes- I have receipts for all of them as they were recent purchases. 

pinkshoes

So you knew that it didn't stick to the time limit on any of the settings? And yet still put expensive shirts in and didn't think to check them 20 minutes later, knowing full well the dryer would keep going?

In short no. You knew about the problem and failed to do anything about it so no compensation due, but you are entitled to a replacement or repair of the dryer as it is faulty.

Alderbank

'Does anyone know what my rights are regarding a compensation claim for the £400+ damaged clothes...?'

Your husband was clearly negligent. Knowing that the dryer is unreliable and prone to shrinking clothes he put £300 worth of shirts in and just left them for 80 minutes without checking them once even though he knew they should be tumbled for only 20 minutes? You can claim compensation from him under the tort of negligence.

Edited to add:
SOGA has not applied to consumer purchases for ten years now, but all consumer laws expect you to minimise your losses.

born_again

ljp1990 said:

Hi I purchased a dryer in December 2024. I have noticed a few times the cycle goes on much longer than expected, i.e. the 55 minute delicates cycle is still going 4 hours later - this happens on all cycles I have trialled. You will check it and it’ll say it has 5 minutes left but will still be going 30 minutes later. 

It has shrank a considerable amount of my daughter’s babygrows who was born January 2025 but I sort of put it by the side (I have a newborn so not high on my mental capacity list!) 

The final straw has been today when my husband put in £300+ worth of shirts on the 20 minute iron shirt cycle - it was still going 80 minutes later and it has shrank all of the shirts considerably. 

On checking the manual several times I am confident the dryer is faulty - it is cleaned regularly, load weights followed, care labels adhered to and right cycles selected - if anything I always err on the side of caution and choose delicates. 

Does anyone know what my rights are regarding a compensation claim for the £400+ damaged clothes with reference to SOGA etc? I know i’ll have no issue with the dryer it’s the clothes- I have receipts for all of them as they were recent purchases. 

Have you raised this as a issue with retailer or manufacture?

DullGreyGuy

ljp1990 said:

Hi I purchased a dryer in December 2024. I have noticed a few times the cycle goes on much longer than expected, i.e. the 55 minute delicates cycle is still going 4 hours later - this happens on all cycles I have trialled. You will check it and it’ll say it has 5 minutes left but will still be going 30 minutes later. 

It has shrank a considerable amount of my daughter’s babygrows who was born January 2025 but I sort of put it by the side (I have a newborn so not high on my mental capacity list!) 

The final straw has been today when my husband put in £300+ worth of shirts on the 20 minute iron shirt cycle - it was still going 80 minutes later and it has shrank all of the shirts considerably. 

On checking the manual several times I am confident the dryer is faulty - it is cleaned regularly, load weights followed, care labels adhered to and right cycles selected - if anything I always err on the side of caution and choose delicates. 

Does anyone know what my rights are regarding a compensation claim for the £400+ damaged clothes with reference to SOGA etc? I know i’ll have no issue with the dryer it’s the clothes- I have receipts for all of them as they were recent purchases. 

You may have a chance of arguing on the baby grows assuming this was a one off occasion and it shrank all of them due to the fault and not you continuing to shrink them over a period of days/weeks. 

Snowballs chance on the shirts, you have a known defective product and decided to continue to use it anyway so are the author of your own misfortune on that one. 

At the end of the day if you fight and threaten court etc then a company may to pay you out of the "FO fund" because its cheaper to pay than it is to fight it even though you have no basis of law. Unfortunately this tends to gain companies a reputation so others try things on too so more companies now defend claims despite it costing them more than payout.